Intercom, Inc.

FEBRUARY 22, 2018

If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind. First, onboarding is the one thing that every user of your product experiences. Secondly, just as Ruairí wrote recently , your onboarding strategy must adapt over time as your product and business evolve.

Onboarding 194

Onboarding Retention Education Acquisition 194

Chart Mogul

JANUARY 9, 2025

Onboarding Once the contract is signed, its time to get the new customer up and running. Onboarding is all about setting customers up for success with your product, and it can look different depending on the complexity of the solution. Managing the customer onboarding process within ChartMogul CRM.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic. In a subscription business model, customers pay a recurring fee in exchange for a product or service.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

Stax

JUNE 3, 2025

SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses. This democratizes access to powerful tools, whether you’re a startup or an enterprise. Scales with your business Whether you’re onboarding your first customer or your thousandth, SaaS platforms can grow with you.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

The Angel VC

APRIL 24, 2015

When I talk to SaaS startups and take a look at their metrics, it still happens quite often that some of the numbers aren’t quite clear to me and it takes some time to clarify things. If you’re selling monthly subscriptions, MRR is simply the price paid each month for the subscription. Say you’ve acquired two new customers.

Payments 193

Payments SaaS Payments Metrics Revenue 193

SaaStr

MARCH 30, 2024

We’re (for now) using Intercom for trigger-based onboarding and activation messaging, as well as customer communications and newsletters. We’re in the process of onboarding Vitally , specifically to help us better support bigger, managed customers. for our podcast.

Marketing 271

Marketing ChatGPT Mobile Onboarding 271

Chart Mogul

FEBRUARY 11, 2020

Customer Onboarding' is an umbrella term that's often used to describe the entire process that users go through when they start their journey as a customer of your product or service. The onboarding experience can define the ongoing relationship your customer has with the product. This is where customer onboarding comes into play.

Onboarding 132

Onboarding SaaS Technical Review Churn 132

Frontegg

MAY 28, 2022

This vendor now offers turnkey solutions for multiple sectors, including SaaS businesses that are looking to manage their subscriptions and billings with advanced features like embeddable checkouts, customization UI features, and comprehensive reporting capabilities. Recurring payments can also be automated.

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Payments 98

Chart Mogul

FEBRUARY 13, 2025

When and how to launch sales and marketing is a tough topic for most startup founders. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders.

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. Think about onboarding like you’re hosting a dinner party. The dinner party approach to onboarding.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Stax

DECEMBER 20, 2023

With the majority of processors relying on negotiations and tacking on hidden costs like exorbitant setup fees, dishonest monthly subscription fees, or unfavorable long-term contracts, it can be hard to know what the best rates really are. As with Stax, this isn’t the best solution for extremely low-volume businesses.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

FastSpring

JUNE 22, 2022

Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption. For example: Are you making your quoting and invoicing experience as efficient and flexible as possible? This iterative nature is built into startup culture.

B2C 148

B2C Payments SaaS Payments B2B 148

User Pilot

OCTOBER 19, 2024

Pricing : Userpilot offers flexible plans tailored to startups and mid-sized SaaS businesses, with pricing starting at $249 per month for the basic plan. Pricing : Qualaroo offers a free forever plan with all features included for startups and small businesses for up to 50 monthly responses.

Software Review 105

Software Review Technical Review Software B2C 105

Intercom, Inc.

OCTOBER 16, 2019

The classic example sees a company move from niche startup to mainstream scale-up, but it can also see companies hone their product-market fit by focusing on a more specialized, and yet more lucrative, user base. You also need to ensure you have a smooth onboarding process where users obtain value early. Goal of website.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR).

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

NOVEMBER 27, 2023

Improve business valuation Your company’s valuation is tied closely to its revenue performance, especially because you’re a subscription business. For example, startups typically start with lower revenue figures, making it easier to achieve high percentage growth rates even with relatively small increases in revenue.

Payments 105

Payments Revenue Payment Features SaaS Payments 105

How To Buy Saas

MAY 21, 2025

Whether youre a startup , an SMB , or a global enterprise , the right ATS can streamline your recruitment process, save time, and help attract top talent in a competitive market. What ATS is best for small businesses or startups? Are applicant tracking systems secure and compliant with data privacy laws?

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

SaaStr

FEBRUARY 9, 2024

From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. In a startup, you might have a strong hypothesis, but it might not work out. Let’s dive into what’s making that hybrid model successful: PLG and Sales Led? At the same time?

Scale 311

Scale Sales Hiring Sales Marketing 311

Frontegg

JULY 22, 2021

This allows users to onboard alone and get started without any manual intervention. This is typically done by implementing “ Freemium ” versions that elevate onboarding and adoption metrics. Some want a Single Sign-On (SSO) , while security conscious users may prefer Multi-Factor Authentication (MFA) or passwordless logins.

Technical Review 97

Technical Review Payment Features Scale SaaS 97

Blulogix

JANUARY 4, 2024

Key Considerations When Evaluating Subscription Billing Solutions By BluLogix Team Welcome back to our series on selecting the right subscription billing platform for your business. Subscription Billing 1. Automation Features Automation is a core component of efficient subscription billing.

Payment Solutions 52

Payment Solutions Payment Services Payment Features Payments 52

Intercom, Inc.

NOVEMBER 7, 2019

Spendesk thinks about building its company in three stages: startup, growth, and scale. So virtual cards to help you buy a new subscription or do a new digital marketing advertising campaign on LinkedIn. How can you position your experience around onboarding, around enjoying your product? That’s quite a large market.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Payrix

JANUARY 30, 2024

That simple idea eventually led to fitDEGREE, Nick’s growing software startup for class-based fitness studios that want a more community-driven way to manage their local business. He realized that having a partner was the most effective way for most people to gain the motivation they needed to exercise consistently. Get started today.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

Intercom, Inc.

JANUARY 5, 2022

But before universities would do business with them, they needed assurance on their security posture. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. Less than a year later, Drata was launched. Don’t skip on automation.

Scale 212

Scale Software Review compliance Technical Review 212

Blulogix

JANUARY 3, 2024

Why BluIQ by BluLogix Should Be Your Top Choice for Subscription Billing By BluLogix Team In the previous installment of our series on selecting a subscription billing platform , we discussed the importance of choosing the right platform and outlined key considerations for your evaluation. Say goodbye to manual subscription renewals.

Payment Features 52

Payment Features Payments Payment Services Subscription 52

Neil Patel

SEPTEMBER 11, 2020

Gusto makes onboarding, paying, insuring, and supporting employees as easy as possible. Gusto is perfect for most startups and small businesses. Whether you’re a small company or a fast-growth startup, OnPay is versatile enough to suit your needs. And they don’t call themselves a “people platform” for no reason. It’s affordable.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

Stax

AUGUST 26, 2024

Talk to sales Let’s start at the beginning Stax—then called Fattmerchant—launched in July 2014 and was immediately viewed as a disruptor in the payments space due to its subscription-based model and transparent pricing for SMBs. It was a startup all over again. “I’ve been at Stax for 8 years now. .”

Payment Services 88

Payment Services Merchant Services Stax Payment Solutions 88

Intercom, Inc.

MAY 10, 2018

Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. I’ve known Marc and Ben for a long time, and they originally seed-funded a startup of mine many years ago. Why you need a mechanism for free acquisition.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Intercom, Inc.

JUNE 16, 2020

The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion. Take Slack – this one-time gaming startup has grown from a new way of working into the way of working and is now worth over $20 billion. Behind their growth?

Scale 238

Scale Social Media Customer Support Scaling 238

ProfitWell

JULY 22, 2020

After setting up an advertising campaign to propel growth, the startup was able to grow into a one hundred million dollar company. This is why they positioned their startup as a travel company offering lots of beneficial content to users via podcasts, magazines, and their Instagram channel. Use a subscription-based model.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

Stax

JULY 1, 2024

Whether you’re a startup or an enterprise-level business, efficient payroll software is essential. Learn More What to Look for in a Payroll Process Ease of use Payroll software shouldn’t add more time to tasks like invoicing, payroll reports, or benefits management. Q: What are the main features I should look for in a payroll system?

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

User Pilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. It has a 14-day free trial and three subscription packages: Basic, Professional, and Corporate. Userpilot offers the right value for money and has just the features you need to improve onboarding , analyze user feedback, and drive product growth.

Pricing 98

Pricing Software Review Technical Review Onboarding 98

User Pilot

MAY 17, 2025

At Userpilot, we help teams meet those expectations with better onboarding, in-app guidance, and personalized engagement. From predictive analytics that help prioritize features to onboarding flows that adjust in real time, AI is at the center of many leading mobile app trends. People dont just want fast performance or flashy features.

Payment Solutions 84

Payment Solutions Mobile Payments Trends 84

Intercom, Inc.

OCTOBER 31, 2018

Here’s a deeper look at how some of customers are using Custom Bots to grow their businesses: OutSystems is using Custom Bots to drive 50% more engagement during onboarding. Prior to using Custom Bots, supporting these new customers and providing them with a personalized onboarding experience took a lot of time for Paulo’s team.

Scale 128

Scale Engagement Marketing Onboarding 128

Stax

APRIL 17, 2025

Whether you’re a startup with a freemium model or an enterprise SaaS subscription, upselling and cross selling can drive lasting growth by enhancing customer satisfaction and increasing customer lifetime value. Lets say your customer has been using your billing software to send out invoices.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88