Intercom, Inc.

FEBRUARY 26, 2018

The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

JUNE 23, 2025

If your engineering team, your product team, or your leadership team hasn’t shipped meaningful AI capabilities into production by now, that have led to a material increase in revenue — you don’t have a strategy problem. That requires leadership that understands both the technology possibilities and the market implications.

AI Search 165

AI Search AI Technical Review CTO Hire 165

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. And it’s really thinking about the quality of the code in that area. But the work is still there, it still needs to happen.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Tom Tunguz

SEPTEMBER 30, 2020

The 4 states of an engineering team is a mental model that resonated with me, and I think it provides a framework for leadership teams and boards to understand the state of a developer team. Innovating - craft enough slack in the system to enable the team to transition to this phase, invest in good quality code.

Engineering 363

Engineering Software Review Systems Review Technical Review 363

Clouded Judgement

JUNE 6, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. When I’m doing diligence and ask a customer, “Why did you go with vendor X?” These hype-driven purchases can inflate revenue in the short term but vanish once the novelty fades or leadership attention shifts elsewhere.

Cloud 144

Cloud Technical Review Software Review Technical Advisors 144

SaaStr

MARCH 12, 2025

About Dave Kellogg Dave Kellogg brings a rare combination of marketing and executive leadership experience to his analysis of SaaS businesses. Then one day, while reviewing your P&L, you had a moment of clarity (or perhaps shock): you’re spending twice as much on sales and marketing as you are on R&D.

Sales Hiring 190

Sales Hiring Marketing Technical Review Underperforming Technical Team 190

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation.

Software Delivery 223

Software Delivery Software Review Software Systems Review 223

SaaStr

MARCH 5, 2025

Amazon’s acquisition of PillPack illustrates this perfectly: they saw value in both the complex software systems and innovative packaging that could transform their healthcare ambitions. Leadership changes can kill deals instantly. The larger your company, the more delegation capability you’ll need.

Technical Review 194

Technical Review Software Review Development Team Review Sales Hiring 194

SaaStr

JANUARY 24, 2022

With that, I asked my first controller at my first start-up, Anita Kutlesa, who has since gone on to be CFO at several SaaS and software companies, from Pipedrive to Coverity and more, to share her suggestions and learnings: … The Top 10 Important Finance Mistakes First Time Founders Make. Anita Kutlesa. But don’t.

Finance 328

Finance Outsourcing Services Systems Review Technical Review 328

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. Who reviews my code?” “How

Software Review 166

Software Review Engineering Technical Review Interviewing 166

SaaStr

AUGUST 22, 2022

Yet perhaps a less obvious piece of leadership is building an ethical framework for your company. . Dash explains ethical passivity this way: “It’s definitely a moment to raise the bar, and if you’re passive –– you know, an absence of leadership doesn’t mean no one will lead.”. Key Takeaways on How to Lead Ethically.

Social Media 274

Social Media Software Review Leadership Acquisition 274

SaaStr

MAY 2, 2025

“The Last Generation of Human-Only CEOs: Marc Benioff’s Bold Vision for the AI-Augmented Enterprise” Marc Benioff was kind enough to join SaaStr for the first time to do a truly deep dive on what AI means in business software today. It’s a good one. Top 5 Unexpected Learnings: 1.

AI 234

AI Enterprise Scale Airlines 234

Sales Hacker

NOVEMBER 29, 2024

It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. The misconception and three focus areas We are called GTMfund because we support companies with all things go-to-market, not because we invest in GTM software. We do invest in GTM software, but not that frequently.

Investment 110

Investment Technical Review Development Team Review Scale 110

Neil Patel

DECEMBER 17, 2020

It’s actually quite simple: business process management (BPM) software. BPM software helps organizations of all sizes streamline operations and minimize waste. If optimizing your business processes sounds like a good idea, this post will tell you everything you need to know about how to find the perfect BPM software for you.

Payments 141

Payments Payment Solutions Software Review Payment Services 141

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

SEPTEMBER 10, 2020

But you have to do more diligence to believe it’s not a stretch too far. If they didn’t … For your prospective VP of Product, did her top 2 hires ship amazing software? Because sometimes, these VPs That Can’t Hire are super smart, super engaging, and super competent. You may really like these candidates.

Part-Time VPE 351

Part-Time VPE Sales Hiring CTO Hire Sales Recruiting 351

SaaStr

MARCH 3, 2022

G2 is the largest and most trusted software marketplace, helping 60 million people every year make smarter software decisions based on authentic peer reviews. Zoho offers beautifully smart software to help you grow your business. At OnBoard , we believe board meetings should be informed, effective, and uncomplicated.

Payments 49

Payments Payment Solutions Sales Recruiting Onboarding 49

SaaStr

NOVEMBER 19, 2020

But the burdens of recruiting beyond a pizza box or two, of creating thoughtful deployment processes, of maintaining legacy code, of code reviews, of putting together a DevOps team and a SecOps team and strategy and more … it’s too much. And this VPE role often involves zero code commits.

Part-Time VPE 363

Part-Time VPE Sales Hiring CTO Hire Scale 363

SaaStr

SEPTEMBER 20, 2023

The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. The main reason for the pullback was due to the external shock of hiking interest rates. What does this mean for Cloud companies? Let’s find out.

Cloud 299

Cloud Payments Software Review Payment Solutions 299

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Communication : When needed, communication with customers, support, sales and leadership can occur.

Scale 215

Scale Technical Review Management Software Review 215

SaaStr

JULY 3, 2020

Salesforce is the most successful cloud software company, and so it’s worth, I think, learning from the things that they’ve done. Then, the final thing I like to do as part of the finance calendar is make snap board meetings, because you want the board to review the information while it’s still fresh.

Software Review 259

Software Review Scale Systems Review Startup 259

SaaStr

AUGUST 12, 2020

Salesforce is the most successful cloud software company, and so it’s worth I think learning from the things that they’ve done. Then, the final thing I like to do as part of the finance calendar is make snap board meetings, because you want the board to review the information while it’s still fresh.

Startup 286

Startup Software Review Scale Systems Review 286

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 240

Software Review Scale Technical Review SaaS 240

Sales Hacker

NOVEMBER 8, 2024

Product : Vanta Your deal is almost closed, and all that’s left is the security review. With Vanta Questionnaire Automation, go-to-market teams can complete security reviews up to 5 times faster, helping you close deals in less time than ever. External value beyond the product Building loyalty means going beyond functional benefits.

Scale 109

Scale Sales Recruiting Sales Hiring AI Search 109

SaaStr

JANUARY 15, 2021

Maybe you think developers are weird beasts that type on a keyboard pushing out code, and then as soon as they become indispensable, they quit. At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. You may ask, “When can we ship this?” 6 Put the pieces within the puzzle.

Sales Recruiting 229

Sales Recruiting Development Software Review Management 229

Neil Patel

SEPTEMBER 12, 2020

Thought leadership – In many industries, it is useful for people of prominence to share their unique insights on a public platform. Things to consider: Custom code – Website builders use standardized code, which are the building blocks of a website. Typically, you need a place where you can showcase your talent.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

SaaStr

FEBRUARY 27, 2023

Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. They also hired a VP of Partners who knew how to scale B2B software. In due time, this paid off and unlocked new phases for the company.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

Intercom, Inc.

JUNE 3, 2019

And what makes this even harder is that, because PMs own so few clear deliverables (such as code or designs), it can be tricky to pinpoint what exact impact a PM had on a team. The result is that performance reviews can be hard to do well, consistently, across multiple managers. Leadership behaviors.

Management 208

Management Software Review Leadership Communication 208

Neil Patel

JUNE 25, 2025

Like early access to products or interaction with your leadership team. But when you want to prioritize relationships over transactions, you need a different approach: Instead of rewarding purchases, incentivize referrals and reviews. HubSpot is a software company first and an education provider second. The result?

Social Media 98

Social Media Marketing Customer Lifetime Value Scale 98

Sales Hacker

OCTOBER 18, 2024

Product : Vanta Your deal is almost closed, and all that’s left is the security review. With Vanta Questionnaire Automation, go-to-market teams can complete security reviews up to 5 times faster, helping you close deals in less time than ever. He is an active leader in multiple GTM communities.

Sales Recruiting 101

Sales Recruiting Software Review Scale AI 101

Sales Hacker

NOVEMBER 23, 2020

Finish strong with deal reviews. Holding effective deal reviews is one way you can play an active role in helping your team achieve a strong finish to the year. And while deal reviews are always key, they are especially important for navigating today’s complex sales environment. Coordinate with cross-functional teams.

Software Review 130

Software Review Leadership Sales Strategy 130

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

SaaStr

AUGUST 24, 2022

When software startups are in their early stages, most rely on their ARR as their primary indicator of success. Strategically review these networks, and map your prioritized ICP with your partners’ networks. Provide content templates, track activities, review performance, and share progress regularly. Bring in the right people.

Revenue 246

Revenue Software Review Leadership Branding 246

SaaStr

APRIL 14, 2020

Only 27% of vendors report using a software tool to aid in creating, editing, sending, or tracking their sales docs. We hypothesize that because buyers have more power than ever with search engines, review sites, influencers, and video content ?they Executive Leadership – 43%. people a seller needs to get consensus from.

Technical Review 310

Technical Review Marketplace as a Service Construction Software Review 310

SaaStr

MAY 23, 2024

I see good SaaS businesses that get stuck in a technology architecture and solutions that are driven to obsolescence due to technical advancements in other areas. With leadership stemming from a strong operating pedigree, we have built an organization that functions more like an operating company than perhaps a typical fund.

Technical Review 286

Technical Review Management Investment AI 286

Intercom, Inc.

SEPTEMBER 24, 2019

Behaviors are assessed based on your ability to successfully work with others and on your demonstration of leadership in your role. Leadership can be demonstrated through: Project leadership: For instance, conceptualizing and realizing new and innovative product ideas. Performance is measured on two axes: behavior and results.

Traceability 222

Traceability Leadership Software Review Innovation 222

Sales Hacker

AUGUST 20, 2024

Matt has 25 years of experience in the software industry, most recently leading a $700 million business at Infor. Prior to that, he held senior leadership positions at SAP and Oracle, driving incredible results across the board. Your deal is almost closed, and all that’s left is the security review.

Sales Recruiting 118

Sales Recruiting Software Review Software Sales 118