OpenView Labs

JUNE 23, 2020

As a board member at the company, I’ve been impressed with their leadership during the COVID-19 pandemic, and I wanted to understand how their experience from prior crises has guided their response to today’s challenges. There are timeless leadership lessons and best practices that we can draw on today. I couldn’t agree more.

Leadership 53

Leadership Outsourced Development Forecasting Communication 53

Valerian Tech

DECEMBER 30, 2022

The role of a Fractional Chief Technology Officer (CTO) is to provide technical expertise and leadership to a company on a part-time or temporary basis. This can be a useful option for startups or small businesses that may not have the resources to hire a full-time CTO or may not need one on a permanent basis.

Fractional CTO 52

Fractional CTO CTO Hire Part-Time CTO CTO 52

Tom Tunguz

OCTOBER 4, 2015

How big is your SaaS startup’s sales pipeline? A startup’s leadership should know the number of customers, sales and marketing qualified leads to meet or exceed plan at all times. Each of these account executives must sell two contracts. How big does it need to be to achieve next month’s bookings target?

Sales Hiring 107

Sales Hiring Startup Marketing SaaS 107

ChurnZero

NOVEMBER 29, 2022

When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts. First, it felt like I was abandoning my customers and punting them over to our professional services team once they signed a contract. Selling leadership on the concept of Customer Success.

Customer Success 98

Customer Success Sales Recruiting Technical Review Compensation 98

Neil Patel

OCTOBER 25, 2020

Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. Other ways to think about digital agencies are as an outsourced team or in some cases a group of freelancers working together. For instance, if you rely on government contracts or seasonal cycles.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

SaaStr

JULY 25, 2021

Jyoti Bansal : So first thing Dev is, I know you started as an operator running a startup company, you took it public and then you became a VC and then you became an operator again. And then some track record of execution either as the new startup or in the past. But it’s … And I was a developer before.

Sales Recruiting 245

Sales Recruiting Sales Hiring Scale VP of Engineering 245

Baremetrics

DECEMBER 7, 2023

I recommend that a startup should consider three questions when choosing a SaaS billing platform: What is the specific billing logic the platform should provide? From our experience, the 3rd question is the most difficult to answer, since it’s the least familiar one to startup founders and CEOs.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

Buffer Resources

SEPTEMBER 11, 2023

I've earned millions in salary and consulting contracts, 100 percent inbound driven. The compounding network growth, career growth, personal brand growth, etc has translated into referrals, positive recommendations and 6 figure client contracts. Leadership: The ability to motivate and inspire others to achieve a common goal.

Sales Recruiting 134

Sales Recruiting Sales Hiring Scale Social Media 134

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Climbing the leadership ladder.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Neil Patel

NOVEMBER 7, 2020

It is also why clients, from startups to enterprise brands, love working with us. Thought Leadership. Thought-leadership is how the top email marketing brands keep such needed pace with the industry. A contract with project deliverables. And that’s where we, Neil Patel Digital , come in. Client onboarding.

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

Intercom, Inc.

JUNE 18, 2020

Now the very biggest public software companies are eager to bring conversational experiences to their customers too, and a hundred startups have been created to do the same. Now we’re signing multimillion dollar contracts. Thank you for your strategic leadership and your ambition for Intercom. We transformed an industry.

Sales Hiring 132

Sales Hiring Scale Leadership Outsourced Development 132

Sales Hacker

SEPTEMBER 30, 2019

The difference between the pace of a startup and large company. Navigating the Pace and Pressure of a Startup (36:02). Vikas’ background is sales engineering as a path into sales and revenue leadership. And that just wasn’t the job back in those days as a developer. What You’ll Learn. Why hiring well matters.

Sales Hiring 50

Sales Hiring Startup Scale Sales Recruiting 50

Sales Hacker

MAY 26, 2021

The focus is on things like reporting, territory management and later stage tasks such as contract negotiations and finance approvals. Developing your Sales Operations Skills. A startup sales operations manager will handle all of these dimensions. Leadership skills and sales ops knowledge are important for this role.

Scale 60

Scale Sales Hiring Sales Outsourced Development 60

Intercom, Inc.

NOVEMBER 17, 2020

That’s why we aim to build “boring” software and why we’re committed to running less software , choosing to build on standard technologies and outsource the undifferentiated heavy lifting. That intense focus means we are careful not to spend precious time and resources over-engineering our solutions. Testing our hypotheses.

Engineering 151

Engineering Outsourced Development Benchmarks Scaling 151

OpenView Labs

APRIL 12, 2019

To get the team started we hired several junior developers. It became clear after a month that our young team had a lot of enthusiasm, but lacked senior leadership. Does a new senior member have the right to challenge a historical decision made by a junior developer? Engineering is a huge component of many startups.

CTO Hire 64

CTO Hire Investment New CTO CTO 64

Tom Tunguz

AUGUST 2, 2016

Channel distribution represents one of the biggest and most important changes in customers acquisition for SMB SaaS startups in quite a while. He and his team were instrumental in developing the explosive growth potential of the channel in serving the SMB. Thomas Hansen was Worldwide Vice President of SMB at Microsoft. Getting started.

Outsourcing Services 107

Outsourcing Services SMB Acquisition Scale 107

Kellblog

JANUARY 30, 2021

Leadership matters. It’s as if we forget the lessons of the beer game developed by MIT. I was used to remote work for individual creative positions such as writer or software developer. Net dollar retention (NDR) becomes the top SaaS metric , driving companies towards consumption-based pricing and expansion-oriented contracts.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Chart Mogul

SEPTEMBER 30, 2022

High-performing teams need high-quality information to understand what’s going on so that they can develop strong, strategic, and operational outcomes. As your startup grows, you’ll be focused on fundamentally different things. Keith is currently an investor and board member at five startups. – Barbra.

Scale 52

Scale Banking Metrics Outsourced Development 52

SaaStr

NOVEMBER 26, 2019

Duo Security is an Ann Arbor, Michigan based cyber-security startup. As everyone left to work for an investment bank in California or New York that summer of ’99, I went to work at a startup in Ann Arbor. Now, we did really cool stuff at this startup. The true test of your leadership is when things are hard.

Scale 218

Scale Sales Hiring Underperforming Technical Team Sales 218

Sales Hacker

FEBRUARY 2, 2021

This will give you the annual contract value. It is essential that you take time to study your ICP as well as emerging market trends and developments. Fortunately, I’ve had the opportunity to work for a few startups and win a few enterprise deals. Contract Size: 5 years, high six figures. Value theory.

Scale 98

Scale Enterprise Marketing Sales 98

SaaStr

MAY 8, 2020

Prior to Work-Bench, Jessica was a Learning and Development Manager at Cisco Systems, where she worked with the Engineering organization on Agile transformation, innovation and culture. What specific and deliberate things can startups do not just to prevent churn but also to increase usage and upsell? This podcast is sponsored by Guru.

Sales Recruiting 175

Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer. And I really loved it.

B2C 118

B2C B2B Scale Strategy 118

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Vicki, if you’d give us your intro. Vicki Lin : Great. Thank you Ceci.

Payments 120

Payments Scale Scaling Revenue 120

Buffer Resources

SEPTEMBER 11, 2023

I've earned millions in salary and consulting contracts, 100 percent inbound driven. The compounding network growth, career growth, personal brand growth, etc has translated into referrals, positive recommendations and 6 figure client contracts. Leadership: The ability to motivate and inspire others to achieve a common goal.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

SaaStr

APRIL 18, 2023

Dear SaaStr: What Are The Things Startups Just Have to Get Right? Many startups don’t start off with particularly amazing software. You can outsource development. You can do a single co-founder startup. But more broadly, Successful Startups can be built a lot of ways. Let’s break it down. Not required.

Outsourcing Services 220

Outsourcing Services Startup Outsourced Development Technology 220

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. Insight #1: Embracing Honest Feedback from Customers One key aspect in developing a successful RPA program is listening to what your users have to say about it.

Scale 201

Scale Artificial Intelligence Technical Review Software Review 201

Sales Hacker

JUNE 17, 2019

With Conga, you can simplify documents, automate contracts, and execute e-signatures so you can focus on accelerating sales cycles and closing business faster. She contributes regularly to thought leadership, participating in 20 to 30 speaking engagements annually and publishing lots and lots of articles. ??Kathleen, Sam Jacobs: ?

Sales Hiring 64

Sales Hiring Scale Management Sales 64

Neil Patel

NOVEMBER 6, 2020

And we leveraged this experience and vast expertise to develop a holistic, battle-tested content marketing program that helps our customers generate high-quality backlinks. In short, this is why our customers, from startup to grow-stage and enterprise companies, love working with Neil Patel Digital. Thought leadership.

Development Team Review 105

Development Team Review Acquisition Content Marketing Outsourced Development 105

Sales Hacker

NOVEMBER 25, 2019

How to develop your frontline managers [15:54]. Take control with the DocuSign agreement cloud, a suite of tools that automates sales contracts and quotes,all right in your CRM. Create custom contracts in a click, sign them digitally, and automatically pull data back into your opportunities. Hire for values [7:23].

AI Search 74

AI Search AI Sales Hiring Scale 74

User Pilot

MARCH 7, 2024

of leadership roles. I wanted to learn more about what challenges are deterring women from entering leadership career paths in tech. A friend of mine told me there was a call center job in a tech startup for Dutch speakers, and I just fell in love with the fast-paced, exciting environment. Again…Why?

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Sales Hacker

DECEMBER 2, 2019

Take control with the DocuSign agreement cloud, a suite of tools that automates sales contracts and quotes ,all right in your CRM. Create custom contracts in a click, sign them digitally, and automatically pull data back into your opportunities. Every sales org feels the pressure to close deals faster. Mary, welcome to the show.

Scale 52

Scale Sales Recruiting Sales Hiring Sales 52

Sales Hacker

DECEMBER 21, 2017

Contract Lifecycle Management. Training & Development (Coaching and Mentoring). Contract Management. Contract Lifecycle Management. Depending on organizational maturity, sales ops managers can assume leadership over the following processes/areas: Generate data-driven insight and forecasts for strategy planning.

Scale 90

Scale Sales Recruiting Sales Hiring Technical Review 90

SmartKarrot

APRIL 10, 2023

Forbes has ranked Bambee as one of America’s best startup employers for two years in a row. Properly prioritise and escalate customer requests to the support or development team (detail) * Give regular reporting on projects and client KPIs. Renewal of existing contracts/agreements including negotiations.

Customer Success 19

Customer Success Payment Methods Payment Services Technical Review 19

ChurnZero

OCTOBER 15, 2021

So, as we were planning our closing session for our recently held BIG RYG Leadership Summit, we thought what better way to wrap up our event than to answer the question of “Where is Customer Success headed?”. They reviewed all our contracts. If you’re a startup or SMB, this sets you up with unrealistic NRR expectations.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

SaaStr

APRIL 23, 2019

Opening video: Hey, all these startups, they have a lot of trouble getting corporate credit cards. Anu: So, without further ado, Henrique, I know that when you first applied to YC, you actually applied with a VR startup idea, but the video showed all about credit card. Interested in sponsoring? Let us know. FULL TRANSCRIPT BELOW.

Sales Hiring 154

Sales Hiring Sales Recruiting Scale Payment Methods 154

SaaStr

AUGUST 12, 2020

So, the company starts getting divided up into functional areas, or silos, product management, sales, customers support, marketing and so on, and this siloing of the org chart I think means that not everyone knows what everyone else is doing, and there’s a general feeling of disorganization or chaos in most startups.

Startup 274

Startup Software Review Scale Systems Review 274

Sales Hacker

SEPTEMBER 16, 2021

This is where the pre-sales professionals are much more consultative with the prospect to better understand use cases and develop a clear value proposition within the product. Their conversion rate of POC-to-business wins was 60%, as they were a high-growth startup with a lot of competition. Deal Size: Low.

Revenue 76

Revenue Sales SMB Engineering 76