Valuize Consulting

AUGUST 24, 2021

Mobilize Your Team Around Your Most Pressing Value Metric. Net Dollar Retention (NDR) has quickly become the most important value metric in SaaS organizations and for good reason; NDR provides a clear picture of a company’s overall health and valuation. How can I influence our company’s evaluation? Focus On Sticky Adoption.

Retention 52

Retention Metrics Compensation Innovation 52

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. Q: If you needed to prove the ROI of Customer Success to a C-Suite Leadership team, how would you approach that conversation?

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

SaaStr

NOVEMBER 28, 2022

was pretty simplified, mostly made up of annual or monthly subscriptions. From 2010 until 2015, the SaaS world was becoming more complex with the introduction of static bundles and recurring revenue as an addition to the annual/monthly subscription model. Align on success metrics. Era 2, SaaS 2.0: Era 3, SaaS 3.0:

Scale 218

Scale Finance Sales Hiring Scaling 218

ProfitWell

APRIL 10, 2020

Today, a look inside our newly launched Subscription Stimulus Package (it's all for you). Your Subscription Stimulus Package has arrived. Which is why we're incredibly proud to announce that we've launched the Subscription Stimulus Package with 20+ other partners. Listen wherever you get podcasts: Top B2B SaaS news.

Subscription 59

Subscription Payment Features Sales Recruiting Finance 59

OPEXEngine

JUNE 2, 2021

” To adapt, the company showcased the extent to which its subscription-based software could help its customers by improving the efficiency of their IT, HR, and other processes, which, in turn, could help those companies manage through the downturn. ” Key metrics. ” Leadership skill.

Metrics 52

Metrics Pricing Airlines Sales Hiring 52

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading.

Subscription 52

Subscription Payment Features Headcount Trends 52

ChurnZero

AUGUST 14, 2020

Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Subscription Billing Software. What is subscription billing software? Sales or Sales Operations. What are the benefits of integrating with Customer Success software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Natalia Luneva

NOVEMBER 11, 2020

Today I interview Cynthia Del’Aria and we talk about leadership in the SaaS world. Cynthia helps business owners turn their idea for an app, custom software, subscription product, or website into higher profit with higher margins. The importance of leadership for SaaS companies.

CTO Coach 52

CTO Coach New CTO Leadership CTO 52

Intercom, Inc.

APRIL 14, 2020

That sense of safety must come from the top – directly from your leadership team. At Intercom, we recently provided our support team with training to help them to deal with commercial conversations, like those centered around billing and subscriptions. Your team and their health are far more important than any metric.

Scale 223

Scale Leadership Customer Support Healthcare 223

Sage Intacct

JUNE 14, 2022

If you’re a SaaS finance leader, your churn rate (the number of subscription cancellations you receive over a given period) is one of your most valuable performance SaaS metrics to track and improve.

Churn 145

Churn Retention Revenue Finance 145

Valuize Consulting

DECEMBER 21, 2022

From generating robust Customer Intelligence to reducing churn, here are the year’s most popular pieces of thought leadership from the Valuize content library. In the recurring revenue world, the more your business grows and expands, the more churn you’ll experience. Leaders From Involve.ai Read Article. Read Article. Read Article.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

FastSpring

SEPTEMBER 16, 2022

One of the recent questions we had for members was to let us know what kind of benchmarking data and metrics they’d like to see FastSpring release. (An Having these kinds of metrics can help software and SaaS industry businesses better form strategies to increase their ARR. The FastSpring-specific channel is open to all members.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

Totango

JULY 15, 2022

Helping you easily identify customers who may be at risk due to issues like low product adoption, poor financial standing and/or leadership changes. It will also trigger a workflow that alerts the customer’s Success Manager to reach out to the customer if they have not made a payment within 45 days of the due date.

Payment Methods 84

Payment Methods Payment Services Payments Payment Solutions 84

Sixteen Ventures

AUGUST 14, 2022

The people in charge of your company – the Executives, Board, and Investors – want to improve a metric called NRR (Net Revenue Retention or NDR, Net Dollar Retention, if you prefer) for one very simple reason: it plays a direct role in the value of the company. Thus the premium placed on NRR as a valuation metric.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

SaaStr

JULY 25, 2021

So let me start with the basics on like, what do you look for when you have to hire someone in a sales leadership role, what do you look for? What do you look for as CEO, as the key metrics when you are to measure like how is your sales organization doing other than the top line numbers? Dev Ittycheria : Yes. Jyoti Bansal: Okay.

Sales Recruiting 255

Sales Recruiting Sales Hiring Scale VP of Engineering 255

BrightBack

JUNE 5, 2019

Nearly 70% of companies without churn goals is a pretty staggering number, but it’s consistent with my experience in the subscription industry and with the companies I talk with frequently. The lack of commitment to a churn goal is why the subscription industry has such a problem with customer retention today. 23% of respondents did.

Churn 58

Churn Scale Systems Review Leadership 58

Casey Accidental

APRIL 26, 2021

These structures tend to work best when aligned with how engineering, design, and other partner functions are structured, so there are 1:1 relationships between leadership roles in those functions. But, since the free plan was goaled on usage, whenever someone upgraded, their usage was removed from the free pillar’s metrics.

Scale 121

Scale Engineering Outsourced Development Innovation 121

OPEXEngine

APRIL 14, 2021

2021 is expected to be a year in the SaaS market where competition for customers, product category leadership, and employees is hot. In all of these areas covered in the survey, consistent metrics and benchmarks are key. 2021 growth strategies are all about staying ahead of the competition and improving products. .

Investment 52

Investment Sales Hiring SaaS Finance 52

User Pilot

JANUARY 28, 2024

Tracking relevant product performance metrics allows you to assess how successful your product is at satisfying user needs and achieving business goals. What metrics should you track though? Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. What are product performance metrics?

Metrics 95

Metrics Customer Lifetime Value Business SaaS 95

CustomerSuccessBox

DECEMBER 14, 2021

That’s the beauty of the subscription economy. Thus, Customer Success is the one responsible for getting more licenses and subscriptions from those customers. Measuring the leading indicators and metrics is one of the ways to make that shift. Well, how can you grow your business through current customers?

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

ChurnZero

DECEMBER 18, 2020

Stay tuned: The full Customer Success Leadership Study report with more key findings and recommendations for Customer Success leaders will be available in the beginning of January 2021. Q: What key metrics can Customer Success share with product to help prioritize their goals? What are your metrics? What are your goals?

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Intercom, Inc.

APRIL 23, 2020

” As the company leans farther into the thought leadership it has practiced for years, Amir and his team predict a massive shift in the way the rest of the world works. But Patrick Fitzgerald, Glofox’s Sales Director, says you should analyze the metrics before giving away the farm for free.

Healthcare 197

Healthcare Leadership Engagement Subscription 197

ProfitWell

MARCH 6, 2020

Listen wherever you get podcasts: Your top subscription news. When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". That’s it for your March 6 episode of Recur Now.

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. Ask inquiries like: What kind of subscription package did the consumer have? Step 4: Note the Signs of Churn and Update your Customer Health Metric. The route includes account churn.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Once you’ve implemented that, the next step is to look at your Voice of Customer metrics.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

SEPTEMBER 12, 2019

Ashley Smith, Venture Partner at OpenView provides insight on what investors are looking for in product metrics and growth indicators so you can capitalize on your product’s story for funding. Many of our users begin their journey with Slack on our free subscription plan. Want to see more content like this? Product led growth.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

Baremetrics

AUGUST 5, 2021

Especially with monitoring your metrics. Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now. Companies use mentoring to: Retain and prepare high potential employees for leadership positions. Especially with monitoring your metrics. That’s where Baremetrics comes in.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

Valuize Consulting

NOVEMBER 9, 2021

Ensure that as you go-to-market with your cloud offerings, and adopt a recurring subscription model for the first time, that you have the optimum customer lifecycle design already in place. Q: How can I get my leadership team to buy into our customer lifecycle optimization? “At It’s really important to invest some time there.”.

VP of Engineering 52

VP of Engineering Technical Advisors Compensation Cloud 52

ChurnZero

MAY 12, 2020

is the podcast for subscription economy pros. Value Realized caters to individual contributors, managers, directors and leadership in the field by providing thoughtful insight and context on how professionals deliver more value to their customers. Host: Andrew Michael , Business Intelligence Manager, Hotjar. Description: CHURN.FM

Customer Success 64

Customer Success Scale Churn B2B 64

ChurnZero

JANUARY 20, 2022

So, it relates to this metric around key success factors and success metrics. There may be certain success metrics in terms of customer outcomes. There may be certain success metrics in terms of financial outcomes. Q: What core success metrics do you recommend using regardless of industry or company?

Scale 52

Scale Sales Hiring Scaling Sales 52

ChurnZero

NOVEMBER 27, 2019

Metrics Aren’t Just for Board Meetings – The Value of Customer Metrics is Immeasurable . We often think about CS metrics as being interna l KPIs – after all, these figures surface in board meetings and other internal discussions. It depends.

Scale 75

Scale Sales Hiring Onboarding Customer Success 75

CustomerSuccessBox

DECEMBER 3, 2021

Customer conferences, conference travel (if applicable), leadership meetings (both internal to CS and broader) As leaders, you should be thinking about how productivity and quality can be improved in a way that contributes to the growth and, at the appropriate time in the growth cycle, profitability. Show quantitative data.

Customer Success 52

Customer Success Data Technical Review Headcount 52

SaaSOptics

JANUARY 20, 2022

Companies with less than $30MM in revenue typically leave the responsibility of compensation planning to Sales leadership (73%). We help B2B SaaS businesses optimize their FinOps and RevOps with automated subscription management, revenue recognition, expense recognition, and SaaS metrics. .

Compensation 77

Compensation Scale compliance Forecasting 77

ChurnZero

JUNE 11, 2021

A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company. During that time, health score factors (that are based on features, use cases, processes, leadership, and KPIs) have likely changed which affect the metrics associated with your health score. .

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

OPEXEngine

JANUARY 14, 2020

Many factors drive the high-growth of SaaS companies, including higher market adoption of SaaS and the structural advantages of the recurring subscription revenue model – see Why SaaS Companies Grow Faster. The faster the SaaS growth, the larger the ratio of Sales and Marketing expenses to recurring revenue.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59