Chart Mogul

OCTOBER 17, 2024

But as we grew, especially with the introduction of manual invoicing, it became nearly impossible to keep track of our performance.” Even then, the team often felt unsure if they were calculating metrics correctly. The leadership team also relies on ChartMogul to keep their decisions grounded.

Payment Solutions

Buffer Resources

SEPTEMBER 5, 2024

But before sending the article off to my colleagues for review, I run a perfunctory check through Grammarly, for which we have a team subscription. But while we, the content writers, write about 70 percent of the content on the blog, it’d be impossible to keep up with our pace without switching up our approach.

AI Search

Chart Mogul

JANUARY 9, 2025

Metrics and KPIs Set clear goals like conversion rates, time-to-close, and average deal size to measure success and identify areas to improve. In your calculations, consider not only how many new customers you need to reach revenue goals but also how many of those customers are likely to stay on board and ideally expand their subscription.

Scale

How To Buy Saas

MAY 29, 2025

In one retail example, a CEO might use an AI tool to draft a summary of key performance metrics or ask a virtual assistant to highlight emerging market trends. These capabilities make AI decision making a practical support for leadership, turning data into strategic action. Predictive Analytics: SaaS providers offer built-in analytics.

Artificial Intelligence

Stax

JANUARY 28, 2025

This is to ensure customers can easily find the button when evaluating payment options on your site. For businesses using a subscription-based sales model, Click to Pay supports recurring payments and your customers will be able to easily authorize recurring charges using their stored card information.

Payment Methods

BetterCloud

JUNE 9, 2025

You’re not alone in thinking your SaaS subscriptions have grown faster than your understanding of them. However, this very ease and flexibility have contributed to a fragmented landscape where different teams and individuals can onboard new tools without centralized oversight, leading to a complex web of subscriptions.

SaaS

Blulogix

DECEMBER 3, 2024

They enable leadership teams to set realistic goals, allocate resources effectively, and mitigate risks that could arise from poorly informed decisions. By leveraging insights into projected revenue growth, businesses can create growth targets that are realistic and tied to actionable metrics.

Revenue

Chart Mogul

OCTOBER 23, 2024

But in CLG, the focus shifts from product adoption metrics like log-ins and feature usage to the actual customer experience with your company and product. Share the insights from the VOC program with leadership and the product team. They should be more involved in leadership discussions, champion VOC, and continuously shape the ICP.

Scale

ChurnZero

NOVEMBER 18, 2024

The metrics of retention (gross revenue retention or net revenue retention) are now cemented as the qualifying metrics when investors and boards ask about a company’s health. Per the 2024 Customer Success Leadership Study , 51% of CS teams are responsible for renewal revenue and 41% for expansion revenue.

Customer Success

Teamgate

JULY 2, 2025

Tools like Teamgate CRM help automate tasks, track metrics, and streamline workflows, making it easier to stick to these habits. Your CRM dashboard should focus on the metrics that matter most for your system. Start by tracking daily activities alongside revenue metrics. Reward : Celebrate small wins to reinforce good habits.

Scale

Chart Mogul

FEBRUARY 13, 2025

Subscribers who will stick around, renew their subscriptions, and expand their usage over time are the most valuable customers in SaaS. A subscription analytics platform in the first place, ChartMogul combines SaaS revenue and retention data with customer relationship management in one system. With ChartMogul, its easy.

Scale

Buffer Resources

OCTOBER 28, 2024

Whether you're looking to establish thought leadership, keep your audience informed, or maintain a consistent posting schedule, Quuu can save time while keeping you up-to-date and relevant. It has built-in monetization options, including paid subscriptions and an ad network. Compare your metrics against industry benchmarks.

Social Media

Sales Hacker

JANUARY 7, 2025

With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. You know, and we’ve seen like a lot of companies changing, like saying, hey, I’m going to invoice per, I would say, customer request closed.

Outsourcing Services

Sales Hacker

OCTOBER 18, 2024

First Team” alignment determines growth trajectory First team alignment is all about making sure the executive leadership team is on the same page when it comes to priorities, strategies, and actions. Kick runs in the background to handle the work users don’t want to do, all while keeping them in full control.

Sales Recruiting

Buffer Resources

JANUARY 7, 2025

It's particularly valuable if you're growing your personal brand through thought leadership but don't have time to scout for industry news and insights. This tool analyzes creator content, audience demographics, and performance metrics to suggest relevant partners. Pricing : Starts at $19.79/month Pricing : Not listed.

AI Search

ChurnZero

APRIL 25, 2025

Choose the right metrics to inform your forecasting model. Focus on collecting and tracking the metrics that are most meaningful to your teams retention strategy. With metrics in hand, its time to start pulling out the trends, themes, and stories behind the numbers. Non-recurring revenue. Take a look.

Forecasting

BetterCloud

MARCH 17, 2025

You likely already have a laundry list of SaaS subscriptions that have been around the company longer than you have. Are you using too much or too little of your budget on these subscriptions? Identify and address underutilized software Analyze usage metrics to identify software with low adoption rates or infrequent use.

Technical Review

ChurnZero

DECEMBER 19, 2024

The goal: to provide CSMs with clear metrics to evaluate and tailor strategies based on individual customer needs, ultimately driving better adoption and ROI. A custom dashboard for adoption scorecards , shared across NinjaCats leadership and CSM teams for a unified view of adoption metrics.

Customer Success

Teamgate

JUNE 5, 2025

Start by monitoring key CRM metrics to evaluate improvements in your data. It’s essential to focus on metrics that directly connect data quality to sales outcomes. Beyond these basics, track metrics that reflect the business impact of clean data. Sales efficiency metrics are also critical.

Underperforming Technical Team

Buffer Resources

FEBRUARY 12, 2025

Consumers can purchase mascara on a whim, but they won’t casually drop hundreds of dollars for a yearly subscription to a B2B tool. Use your social media performance metrics to determine what kind of posts get the most engagement, questions, DMs, and website visits. B2B social media marketing creates a wider impact.

Social Media

Neil Patel

MAY 30, 2025

A well-designed marketing strategy focuses on creating content and touchpoints that resonate with leadership, operators, procurement, and legal. Like this subscription popup by Richman Chemical , which prompts visitors to sign up for company news and updates. Finally, track cost metrics. Which channels or campaigns perform best?

Social Media

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. The Metric Monolith: The Rise and Fall.

Metrics

Baremetrics

SEPTEMBER 10, 2021

This is called price leadership. Baremetrics is a business metrics tool that provides 26 metrics about your business, such as MRR, ARR, LTV, dunning, total customers, and more. If you’re interested in whether or not your company has the right pricing, or could leverage into price leadership, try out Baremetrics.

Leadership

Clouded Judgement

AUGUST 30, 2024

To revisit an earlier example, 7-10 years ago, there were (mainly) four players competing for leadership in “modern endpoint security”: CrowdStrike, SentinelOne, Cylance, and Carbon Black. I created this subset to show companies where FCF is a relevant valuation metric.

Cloud

SaaStr

DECEMBER 16, 2021

It’s likely that most SaaS leaders can immediately spout off their ARR (Annual Recurring Revenue) –– after all, that’s the key growth metric. But examining these three metrics still isn’t enough to get maximum insights. Then, review revenue metrics for each segment. . Know Your Business.

Strategy

Sage Intacct

JUNE 23, 2022

If you’re the CFO of a subscription billing company, you want to bring clarity to decisions, understand where to invest, and track cash-flow and SaaS metrics, in the chaos of dynamic, competitive markets.

Metrics

SaaStr

NOVEMBER 28, 2022

was pretty simplified, mostly made up of annual or monthly subscriptions. From 2010 until 2015, the SaaS world was becoming more complex with the introduction of static bundles and recurring revenue as an addition to the annual/monthly subscription model. Align on success metrics. Era 2, SaaS 2.0: Era 3, SaaS 3.0:

Scale

User Pilot

JANUARY 28, 2024

Tracking relevant product performance metrics allows you to assess how successful your product is at satisfying user needs and achieving business goals. What metrics should you track though? Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. What are product performance metrics?

Metrics

Intercom, Inc.

APRIL 14, 2020

That sense of safety must come from the top – directly from your leadership team. At Intercom, we recently provided our support team with training to help them to deal with commercial conversations, like those centered around billing and subscriptions. Your team and their health are far more important than any metric.

Scale

SaaStr

MARCH 15, 2024

They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Vimeo has spent a fair amount historically on advertising, primarily to fuel the more prosumer individual online subscription business. The two of them together own their metrics, and on free, it’s 100% MAU.

AI Search

User Pilot

JULY 31, 2023

What A/B testing metrics should you choose? Approaching experiments in your company can be quite risky and thus hard to justify for your leadership team—especially if you’re new to conversion rate optimization (CRO). This means you need to follow a good framework and track the right metrics if you want to prove your success.

Metrics

SaaStr

JULY 25, 2021

So let me start with the basics on like, what do you look for when you have to hire someone in a sales leadership role, what do you look for? What do you look for as CEO, as the key metrics when you are to measure like how is your sales organization doing other than the top line numbers? Dev Ittycheria : Yes. Jyoti Bansal: Okay.

Sales Recruiting

SaaStr

NOVEMBER 12, 2019

Every time we raised prices, it was a battle between us; Adam and I as the co-founders and the sales leadership and the sales managers and the sales team. That Google sheet had six metrics for the business, and every metric was color-coded; red, yellow, green or super green. Every single time it was a non-issue.

Sales Recruiting

SaaStock

FEBRUARY 14, 2019

In the past months, he has offered a pricing teardown to every subscription business you can think of, from Spotify and Netflix to NYTimes and Match.com.Patrick’s professional experience is diverse and curious: his first job was at the U.S. Talk: SaaS.City Bootcamp: Sales Leadership. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review

Baremetrics

AUGUST 23, 2021

Leading SaaS and subscription businesses rely on Baremetrics to track the success of product launches, essential business metrics, and more. Launch campaign metrics 2. Product adoption metrics 3. Market impact metrics 4. Here's how you can create an effective GTM strategy for your SaaS product. Table of Contents.

Strategy

SaaStr

FEBRUARY 11, 2020

” But okay, if there’s not enough sales roles, it’s … people still have muddy lead generation metrics. They wanted to triple that growth rate and valuation, so what they were hyper-focused on are really three main metrics. In lead generation, it’s really hard to get accurate metrics that you can trust.

Scale

ChurnZero

AUGUST 14, 2020

Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Subscription Billing Software. What is subscription billing software? Sales or Sales Operations. What are the benefits of integrating with Customer Success software?

Payments