User Pilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement. Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement.

Onboarding 92

Onboarding Software Review SaaS Technical Review 92

SaaStr

SEPTEMBER 19, 2023

Some of the changes we’ve seen in the last year or two include: CAC reduction Headcount optimization Price complexity Quality of revenue A different environment means a different strategy, and Notion Capital lays out four business model changes that could be helpful based on what peers are doing. Then, usage-based pricing took off.

Business Model 251

Business Model SaaS Payments Payments Headcount 251

OpenView Labs

APRIL 8, 2021

The response since the usage-based pricing playbook has far exceeded my expectations. My TechCrunch byline went semi-viral, Bessemer named usage-based pricing part of the “ new normal ” for SaaS go-to-market strategy, and Alex Wilhelm said it’s “ one theme that’s come up time and again ” in public company earnings calls.

Pricing 97

Pricing Scale Subscription Payment Features 97

SaaStr

MAY 3, 2023

Take the time to create onboarding documents showcasing your company values and the expected behaviors leaders must align with to uphold those values. What are the problems caused by not investing in systems from the beginning? And invest in back-office systems early.

Sales Hiring 176

Sales Hiring Scale Pricing Customer Success 176

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Businesses must take a step back, evaluate their software investments, and rework their implementations. And for 90% of customers, businesses are failing at onboarding.

Investment 94

Investment Technical Review Underperforming Technical Team Scale 94

SaaStr

SEPTEMBER 29, 2023

Many of you are familiar with this visual, most likely created by an investment firm. For Lattice, you maybe onboarded the company, set them up with goals, and do 1-on-1s with a manager to go through a quarter and get feedback. There are advantages beyond higher pricing, with higher pricing being the smallest advantage.

Scale 235

Scale Scaling Startup Sales Hiring 235

SaaStr

JULY 20, 2022

But it then loses real money on onboarding, at -124% margins, and real money on hardware, at -183% margins. A fairly standard SMB price point. With a current stock price of $3.37, the Series C and D investors are substantially underwater. A reminder growth investing isn’t a space you automatically make money at.

SaaS Payments 244

SaaS Payments Scale Payment Methods Payments 244

SaaStr

JULY 27, 2022

Boterri’s company Accel invested in PayFit in 2017 and again in 2021. Customers should feel empowered to take on onboarding and essential customer support themselves. You need volume, not top expertise or the high salary price tag that comes with enterprise AEs. . Secret 4: Be Transparent About Pricing and Keep It Simple. .

SMB 194

SMB Sales Hiring Scale B2C 194

SaaStr

JULY 9, 2021

Not just do an inflexible demo and send a price quote. Not truly believing in the price point / value proposition. If the rep doesn’t truly believe the product is worth its price … neither will the prospect. A few thoughts: Do better onboarding. If they do, they stop investing in the so-so ones. Truly solve it.

Sales Hiring 254

Sales Hiring Sales Pricing Onboarding 254

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions.

SaaS Payments 100

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 100

User Pilot

AUGUST 6, 2023

Using customer relationship management (CRM) software to centralize your customer data is a worthwhile investment since it will prevent the formation of data silos and streamline the process of ensuring everyone has access to the information they need. Promotional emails are consistent with the information on your pricing pages.

Investment 81

Investment Banking Social Media Customer Lifetime Value 81

CustomerSuccessBox

DECEMBER 13, 2021

Here, he talks about the best practices in Customer Onboarding. Can you define successful onboarding? What are the ingredients of a perfect customer onboarding? What are the KPIs and metrics you track for onboarding? Should onboarding be different for different customers? Top 5 mistakes that you have seen/made.

Onboarding 52

Onboarding Scale Underperforming Technical Team Systems Review 52

OpenView Labs

FEBRUARY 4, 2020

Segment CEO and Co-founder Peter Reinhardt was recently reflecting on what were his top lessons learned from changing packages and pricing. While Segment may be an extreme case, the business is far from unique in learning that it was leaving money on the table due to its pricing. Pricing Is Your Best Shot at Growing 25% Faster.

Pricing 60

Pricing Scale Technical Review Software Review 60

User Pilot

JUNE 19, 2023

SaaS learning management systems are easier to set up and deploy, have a flatter learning curve, offer flexibility and scalability, and don’t require an upfront investment in infrastructure. For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable.

Systems Review 91

Systems Review Management SaaS Education 91

OpenView Labs

MARCH 4, 2021

For their first five years in business, HubSpot offered three subscription packages ranging in price from $3,000 to $18,000 per year. So in 2011, they introduced usage-based pricing. This pricing change allowed HubSpot to share in the success of its customers. Download The Usage-Based Pricing Playbook.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

SaaStr

FEBRUARY 9, 2024

So when’s the right time to invest more in sales and marketing when we’re all trying to become radically efficient ? The front end is executing the key tactics for growth, like your website, product onboarding, and human interactions (when the user wants/ needs it). Team and organization setup.

Scale 265

Scale Sales Hiring Sales Marketing 265

Baremetrics

FEBRUARY 2, 2021

This article will walk you through a full Stripe vs. Zuora comparison including features, pricing, user reviews, and more. Stripe vs. Zuora: Features Stripe vs. Zuora: Pricing Stripe vs. Zuora: Reviews Stripe vs. Zuora: The Bottom Line Conclusion. I would love it if Zuora had other pricing models that fit small and medium businesses.”

Payment Methods 75

Payment Methods Payment Services Technical Review Merchant Services 75

User Pilot

JANUARY 19, 2023

Especially if you don’t know how to invest your money the right way. Tracking customer retention costs is important because it helps to evaluate pricing strategies , measure return on investment (ROI), and identify the real customer lifetime value (CLV). In this article, we’ll explore customer retention costs.

Retention 95

Retention Customer Lifetime Value Onboarding Acquisition 95

SaaStr

DECEMBER 26, 2022

Companies are witnessing slight pricing pressure, with the average spend per product dipping slightly. . Categories like customer success, learning management platforms, and onboarding software are witnessing increased investments. . The value of community expertise: Invest in advocacy and connecting customers with each other.

Software Review 200

Software Review Software Azure Cloud 200

User Pilot

OCTOBER 26, 2023

SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. What are the different types of business growth?

Acquisition 99

Acquisition Scale Marketplace as a Service Onboarding 99

SaaStr

JULY 17, 2020

It’s tools that facilitate collaboration and distributed project planning and remote onboarding and much more. The ones that are Covid Beneficiaries, that are growing faster than before Covid-19, are raising huge rounds at much higher prices. Why would you invest anywhere else? But you see this all over TechCrunch.

Airlines 290

Airlines SaaS Travel Cloud 290

SaaStr

FEBRUARY 21, 2024

Pick your strategies, invest in them, and start tiering. Prospects don’t just want to know the price, especially in security. They go through their onboarding programs and know the policies. Customers should be in onboarding campaigns, and once they’ve reached a usage goal, they should be moved into another campaign.

AWS 210

AWS Scale Sales Hiring Marketing 210

SaaStr

JANUARY 22, 2021

Pricing strategy based on pay-as-you-go has grown popular. Product-Led Growth Offers Unbeatable Economics: Lowers cost of acquiring, onboarding and retaining customers. The return on marketing investment is much faster. Ease-of-use and time to value impact the buying decision.

Scale 268

Scale New CTO CTO Acquisition 268

User Pilot

APRIL 29, 2024

SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. There’s no hard and fast rule for SaaS renewal rates – the exact number might vary depending on your industry, pricing, and product. Instead, invest in a self-serve support process.

SaaS Payments 80

SaaS Payments Business SaaS Payment Solutions 80

User Pilot

FEBRUARY 28, 2024

If your product uses a freemium pricing model , then tracking the percentage of freemium users that turn into paying customers will offer up more insights on the buying journey. This will also inform you on which features you should highlight during onboarding or in-app flows. Free to paid acquisition rate. Customer stickiness.

Customer Lifetime Value 95

Customer Lifetime Value SaaS Software Review Acquisition 95

User Pilot

MARCH 25, 2024

An accurate valuation is necessary to secure the right price for the company or adequate funding without diluting its share value. Revenue-based valuations are more suitable for SaaS startups because it doesn’t take into account upfront investment which affects SDE or EBITDA negatively.

SaaS 96

SaaS Customer Lifetime Value Acquisition Metrics 96

Stax

APRIL 18, 2024

How companies price and distribute their solutions affects everything from revenue streams and customer interaction to product development and delivery methods. SaaS licensing, on the other hand, follows a subscription-based pricing model. SaaS companies can invest in robust support infrastructure (e.g.,

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Sales Hacker

OCTOBER 18, 2019

Many sales leaders think their onboarding process stinks… . That’s troublesome when efficient onboarding programs can improve employee performance by 11.5% That’s troublesome when efficient onboarding programs can improve employee performance by 11.5% Onboarding is often the first area that gets cleaned up. .

Sales Hiring 42

Sales Hiring Onboarding Sales Technical Review 42

Subscription Flow

NOVEMBER 28, 2023

Furthermore, B2B SaaS companies’ recurring revenue model offers a steady and predictable revenue stream that enables improved financial planning and growth investment. The supplier can make investments in customer service, sales, and marketing as the clientele expands and the company gains more traction.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Intercom, Inc.

JULY 9, 2019

After all, these prospective customers are not invested in your company or product – yet. Great onboarding starts with a clear understanding of what problem your customers buy your product to solve. Showing customers how to find and use every feature is an important part of onboarding, but it’s best saved for later.

Onboarding 196

Onboarding Entertainment Investment Marketing 196

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. The Role of Onboarding. Does this sound surprising to you? Provide Value.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. Some helpful strategies include: Personalize the onboarding process for new customers. Welcome Survey.

Customer Lifetime Value 93

Customer Lifetime Value Retention Marketing Scale 93

Intercom, Inc.

JULY 25, 2022

Customer engagement is defined as communicating with your customers over the course of their journey – from acquiring, onboarding, and nurturing to supporting and retaining – to help them get to the outcome they want. Effective customer engagement holds the key to customer retention and loyalty.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

User Pilot

MAY 8, 2023

When it comes to product knowledge, efficient onboarding flows are a great way to continually educate the user in an in-app setting to increase both user retention and account expansion long-term. Pricing model The subscription-based pricing model is the most common approach for SaaS companies, but it does come with a caveat.

Software Review 96

Software Review Outsourcing Services SaaS Sales Hiring 96

Blulogix

FEBRUARY 24, 2024

These technologies are revolutionizing the subscription landscape by enabling: Predictive Analytics for Personalization: AI-driven analytics can predict individual customer preferences and behaviors, allowing businesses to tailor their subscription offerings and pricing models with remarkable precision.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

User Pilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. The conjoint analysis simulates real-life situations where users have to choose between packages or plans made up of different features and prices. WTA data for each feature can help you fine-tune the individual pricing plans.

SaaS 99

SaaS Interviewing Pricing Market Research 99

Blulogix

MARCH 21, 2024

Crafting an Exceptional Onboarding Experience: Guided Discovery: Ensure new customers are not just welcomed but guided through the early stages of using your service. Tailored onboarding sessions that highlight key features and best practices can significantly impact long-term satisfaction and retention.

B2B 52

B2B Subscription Payment Features Retention 52