SaaStr

SEPTEMBER 3, 2019

You could be missing all of your metrics, but you know, you’re not the Twitter guys. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. What am I missing?” You have to come in here, it has to be very buttoned up. All of your data has to be right.

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Acquisition Software Review Payment Methods Marketplace as a Service 138

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

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Scale Underperforming Technical Team Sales Hiring SaaS 52

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Riding the hyper-growth wave. “Why do you have playbooks?

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Scale Customer Success Strategy Sales Hiring 177

Neil Patel

OCTOBER 24, 2020

How to Find a Good Consultant – Getting the Interviewing Process Right. Questions about KPIs and metrics for performance measurements. You can also select a freelancer profile from these marketplaces. You can learn a lot about their personality, work ethics, and value that you may not identify while interviewing them.

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Consulting Sales Hiring Technical Review Sales Recruiting 132

SaaStr

DECEMBER 20, 2019

Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. This interview originally aired as Episode 229 on April 29, 2019. Below, we’ve shared the transcript of Harry’s interview with Manny.

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Scale Sales Hiring Construction Education 142

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. So our platform is also built for them to use.

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Consulting Marketplace as a Service Scale Development 249

Neil Patel

JANUARY 20, 2021

Don’t Just Promote Products and Services. We’ll be gathering some key metrics to measure your performance. Step 2: Delve in Deeper to Post Metrics. In my experience, post level metrics are more insightful than page metrics. Page metrics give a great panoramic view of your performance. Let’s jump in.

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Social Media Software Review Branding Engagement 145

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Below, we’ve shared the full transcript of Harry’s interview with Ryan Bonnici. How does Ryan think about the relationship between the two?

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Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Below, we’ve shared the transcript of Harry’s interview with Rachel. Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. Agnes Bazin.

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Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Sam’s Corner.

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VP of Engineering Sales Hiring Scale Technical Review 69

Point Nine Land

APRIL 21, 2021

This refers to the improvement of your main output metrics. If your mission is to reduce CO2 emissions, you can (potentially should) make this your main output metric. In SaaS vs. marketplaces? As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2.

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Sales Hiring Startup Scale Software Review 52

Unbounce

SEPTEMBER 16, 2021

Across social platforms like Facebook, Instagram, Twitter, LinkedIn, and Youtube, standard placements for display ads are: Stories Timelines Video feeds Right column (Facebook) Marketplace (Instagram) Explore section Messenger inbox and sponsored messages. If you’re: Conducting customer interviews or distributing micro surveys.

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SaaStr

AUGUST 16, 2019

Below, we’ve shared the full transcript of Harry’s interview with Justin Welsh. We always talk about metrics and targets and KPIs, but as we know, there’s real people building these businesses and behind these numbers. There was the product and the service, which I just completely believed in. Justin Welsh. Zach Perret.

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Scale Underperforming Technical Team Sales Hiring Interviewing 140

Sales Hacker

NOVEMBER 6, 2019

Ideally the solution is your product or service, but even if it isn’t, your goal should be to solve the customers problem. Surround yourself with the right people, and Immerse yourself into your products and your marketplace. Interview them, sit with them, listen, and learn from as many smart people as you can. Collin Cadmus.

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Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. How to be honest about your churn metrics during COVID [28:29]. Now, without further ado, let’s listen to this interview with Leah Chaney.

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Scale Sales Hiring Technical Review Customer Success 67

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. Our monthly self-service churn went from like 3% to like 9%, right? We’re seeing that the marketplace is becoming like more and more noisy, right?

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Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Backlinkfy

FEBRUARY 7, 2019

If you are proud and transparent with your diversity and inclusion metrics then promote them, by doing so, you could strengthen both your employer brand and credibility and boost your competitive edge at the same time, helping you ensure you win the race for the best talent available in a competitive marketplace.

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Marketing Technical Review Marketplace as a Service Social Media 40

Neil Patel

APRIL 5, 2023

Spying on your competitors can strengthen your position in the marketplace, but not without having three crucial factors in play: First, what are you looking for? Google Alerts Google Alerts is a free service offered by Google to keep you up-to-date on the latest news, conversations, and web content.

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Payment Methods Social Media Payment Services AI Search 133

FastSpring

JANUARY 8, 2019

Amazon Marketplace. Selling on the Amazon Marketplace can significantly boost volume through your store. Amazon charges fees on every sale through the Marketplace. A marketing concept where a business offers several related products or services and sells them as one package solution, often at a reduced price. Cross-sell.

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Payment Methods Merchant Services Payment Services Outsourcing Services 62

SaaStr

MAY 15, 2020

Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Transcript of Harry’s interview with Bridget: Harry Stebbings: Hello, and welcome back to the official SaaStr podcast with me, Harry Stebbings. Harry Stebbings. Bridget Gleason. Michelle Zatlyn.

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Sales Hiring Scale Technical Review Outsourcing Services 195

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Or, you might want to partner with agencies that have existing clients and want to make your product part of their service offering.

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Outsourcing Services Sales Recruiting Scale SaaS 131

Sales Hacker

APRIL 21, 2021

Conversely, Sales Operations roles focus solely on the direction of the sales team, their metrics and success, and things pertaining to only the sales team – not how their success or failure impacts other related teams across the organization. I turned to sales for a technical recruiting agency and project management services.

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SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. There’s no specific metrics. Metrics like the number of customers. Next up, we’ve got Nicolas Dessaigne.

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Sales Hiring Sales Recruiting Scale Payment Methods 239

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. Ugh, services revenue.

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SaaS Payments Scale Payment Services Payment Solutions 261

SaaStr

MAY 3, 2019

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. Why does Manny believe it is so important to track pipeline coverage as one of your core metrics? Innovation is about empathy with your customers.

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VP of Engineering Sales Hiring Technical Review Development Team Review 149

Sales Hacker

MARCH 2, 2020

You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. It’s also changed the way consumers operate in the marketplace. And, you never have to lie!

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Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

AUGUST 15, 2020

And we’re constantly aligning the metrics in that business plan back to the technology and understanding which dials we need to turn, which types of implementational product feature functions do we need to use that will directly equate to these types of things. So it starts there. That business case becomes the success plan, right?

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Payment Methods Merchant Services Scale Payments 201

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Anne Slough. Asia Gladden.

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Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

JANUARY 24, 2018

Start by interviewing your current clients. For example, if I were doing this for my content marketing service, Grizzle , I would ask my clients questions like: What does your current PR system look like? When writing your description, tag the person you interviewed to introduce them and tell your audience what they’ll learn.

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Sales Recruiting Sales Underperforming Technical Team Social Media 84

SaaStr

JULY 26, 2019

In 2008 Leah founded TaskRabbit, the leading on-demand service marketplace in the world. Below, we’ve shared the full transcript of Harry’s interview with Eric Christopher. I do want to break the interview up into a couple of different parts that I think we’re both pretty passionate about. Eric Christopher.

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Sales Hiring Scale SaaS Payments Payment Services 142

SaaStr

FEBRUARY 7, 2020

Below, we’ve shared the transcript of Harry’s interview with Karen. Or how the customer service team is going to deal with companies that aren’t renewing as planned? Having done 3,000 interviews, and the thousand when pretty much no one had ever listened to the show. Harry Stebbings. Karen Page. Alex Ferrara.

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SaaStr

OCTOBER 30, 2020

Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms. Below, we’ve shared the transcript of Harry’s interview with Randy. How do you think about services revenue today driving Outgrow? Harry Stebbings. Randy Rayess.

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