Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Intercom, Inc.

FEBRUARY 26, 2018

Innovative startups. The first army are innovative startups. I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. The second army are your main competitors. The talent.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

AUGUST 8, 2019

Companies need a specialized approach for SMB accounts, different than the tactics used for Enterprise. Andrei Brasoveanu will sit down for a conversation with Agnes Bazin Doctolib on how to create a targeted and effective sales process tailor-made for SMB. The topic of the day is secret to SMB sales. That’s fantastic.

Sales Recruiting 115

Sales Recruiting SMB Scale Sales Hiring 115

Sales Hacker

JANUARY 30, 2023

The first goal of sales at a startup isn’t to bring in revenue — it’s to get customer feedback. I’ve used our sales process to iterate our way to product market-fit and wanted to share what I’ve learned along the way. Use sales conversations as a tool to get product feedback. So how do you get there?

Sales Recruiting 114

Sales Recruiting Product Marketing Scale Sales Hiring 114

SaaStr

JULY 15, 2022

One, at every large company, there is an innovation budget. There’s an innovation budget in the CIO’s budget. Literally, they call it an innovation budget. But there is an innovation budget and you need to be tenacious to achieve it. Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales.

Scale 292

Scale Outsourcing Services Sales Hiring VP of Engineering 292

SaaStr

AUGUST 8, 2019

Companies need a specialized approach for SMB accounts, different than the tactics used for Enterprise. Andrei Brasoveanu will sit down for a conversation with Agnes Bazin Doctolib on how to create a targeted and effective sales process tailor-made for SMB. The topic of the day is secret to SMB sales. That’s fantastic.

Sales Recruiting 111

Sales Recruiting SMB Scale Sales Hiring 111

OpenView Labs

NOVEMBER 2, 2021

Faced with one of the hottest recruiting markets in recent memory, many newly remote tech companies have dramatically expanded their hiring borders. Salary expectations are skyrocketing and many applicants have four or more offers in hand at the end of an interview cycle. . Right now, many early-stage companies are in a tight spot.

Sales Hiring 98

Sales Hiring Sales Recruiting Marketing Interviewing 98

Sales Hacker

JANUARY 23, 2018

Before we get into our 2017 recap and 2018 road map, I wanted to provide some quick background on how Sales Hacker came to be. How It All Began: The Story of Sales Hacker. I can’t believe it’s been 4 years since we threw our first Sales Hacker Conference in September of 2013. 2014: Full Time on Sales Hacker.

Sales Recruiting 106

Sales Recruiting Scale Sales Hiring Sales 106

SaaStr

JUNE 3, 2020

There is, you know, tons of innovation, tons of new categories being created every year. And the reality is most of them don’t, most of our customers and prospects don’t trust us, especially those of us in sales. And as an entrepreneur, I do consider myself in sales and I believe sales is a noble profession.

Software Review 220

Software Review Scale Technical Review SaaS 220

Sales Hacker

DECEMBER 17, 2024

Thats why HG Insights created The Next Generation of Sales AI report to calm the FOMO and help you bring AI to your GTM teams. It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. Plus, an analysis of the top 75 trending sales AI tools. Youre not alone.

Scale 97

Scale Engineering Acquisition Scaling 97

Sales Hacker

APRIL 21, 2021

Do you love chasing down the sale? What about using data analysis to create sales strategies? Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. Unified data problems.

Sales Recruiting 114

Sales Recruiting Scale Technical Review Technical Advisors 114

Sales Enablement, SaaS and Growth

OCTOBER 16, 2017

The sales enablement industry has taken tremendous strides in recent years, but by most measures, it's still a relatively immature function. To fill this "best practices void" and play my part in elevating the role of sales enablement I often take ideas from other fields and apply them to my work at HubSpot.

Sales Enablement 100

Sales Enablement Sales Recruiting Scale Sales 100

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

Scale 160

Scale Payment Services Payment Methods Scaling 160

User Pilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Create in-app surveys with Userpilot.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

User Pilot

NOVEMBER 30, 2023

You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Track in-app customer behavior to find fresh ideas Tracking user behavior inside your product can highlight unmet needs, user pain points, and opportunities for improvement and innovation.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Dee: Fantastic.

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. If you missed episode 153, check it out here: Learning Drives Sales Effectiveness with Paul Fifield?.

Scale 111

Scale Payments Technical Advisors Sales Recruiting 111

ChurnZero

JANUARY 13, 2023

Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. The post-sales customer journey will also become more intelligent as organizations accelerate their use of cutting-edge data and technologies.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

SaaStr

SEPTEMBER 10, 2019

Globalization opens up a world of opportunities for sales growth. Even what we could consider “good problems” need preparation, and it starts by understanding your team and your goals, including knowing when and how to recruit members of your team, and building in a way that compliments your growth. Want to see more content like this?

Sales Hiring 137

Sales Hiring Scale Sales Recruiting Interviewing 137

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. And when we met Mary, we were just lucky that it was a great mix of having those deep finance roots and then thinking about it in a truly innovative and kind of a forward-leaning way. Zach : As we built our sales team, initially it was basically all self-service with a couple human interactions.

Payments 185

Payments SaaS Payments Banking Underperforming Technical Team 185

User Pilot

SEPTEMBER 29, 2023

You need a range of disciplines working together in a cross-functional team to make sure various product development processes go to plan, including product managers , developers, marketers , sales, designers , senior leaders , and more. Senior management. Next up, you need to validate the idea before you start writing code.

Development 105

Development Software Review Sales Recruiting Technical Review 105

Sales Hacker

AUGUST 11, 2020

This week on the Sales Hacker podcast, we speak with Wes Ulysse , Head of Sales, North America at Red Points, a SaaS company that’s leveraging AI and machine learning to protect brands’ online intellectual property. Wes started his professional career as an accountant for the New York City Ballet. We’re on iTunes.

Sales Hiring 126

Sales Hiring Scale Artificial Intelligence Sales Recruiting 126

SaaStr

FEBRUARY 26, 2019

And we were about a $50 million sales run rate, but I’d never done a media interview. Ryan Smith: So the first media interview or press release we did, we said, “Hey, we’re raising a series A round, and Julie Bort from Business Insider got on the phone and was like, “How old are you? .”

Acquisition 144

Acquisition Sales Recruiting Scale Sales Hiring 144

User Pilot

NOVEMBER 23, 2023

One of the consequences of this is that the sales cycles slow down. Create strategic value PMs are under a lot of pressure to deliver features – from the sales team chasing a deal, the customer service colleagues trying to alleviate customer pain points, and executive leadership eyeing market expansion or increased market share.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

OpenView Labs

JUNE 10, 2019

Here’s some good news: there are tons of amazing product management resources out there. We’ve compiled our favorite articles, advice, podcasts and interviews in this guide. Inner Workings of Product Management at Product Led Growth Companies. Read on for more insights from OpenView’s interviews with product experts.

Management 75

Management SaaS Scale Sales Recruiting 75

Sales Hacker

MARCH 11, 2019

This week on the Sales Hacker podcast, we talk to Sales Hacker founder and VP of Marketing at Outreach , Max Altschuler. If you missed episode 47, check it out here: PODCAST 47: Key Qualities of great Sales Leadership w/ Dan Fougere. Why Sales Engagement as a category is here to stay. Sales Engagement, the Book [29:59].

Scale 66

Scale Sales Recruiting Engagement Technical Advisors 66

User Pilot

JUNE 16, 2024

The Product Metrics Benchmark Report is based on first-party data from 547 SaaS companies from different verticals (Martech, CRM & Sales, Fintech & Insurance, Healthcare, HR, Edtech, AI & ML, and other business services) and growth models (PLG vs SLG). It looks into 6 key metrics: User Activation Rate. NPS score $50M+ – 39.1

Benchmarks 81

Benchmarks Metrics Sales Recruiting Acquisition 81

Sales Hacker

DECEMBER 9, 2019

This week on the Sales Hacker podcast, we speak with Anthony Kennada , CMO at Front. If you missed episode 86 , check it out here: PODCAST 86: Strategic Vs Tactical Approach in Sales Planning with Mary Rogul. Anthony’s journey from sales to product to marketing. Subscribe to the Sales Hacker Podcast. What You’ll Learn.

Sales Recruiting 57

Sales Recruiting Scale Sales Hiring B2C 57

User Pilot

JUNE 19, 2024

By organizing feedback, requests, and insights from conversations, surveys and interviews, one can create customer segments and analyze their needs and pain points. They collaborate with cross-functional teams like product development, sales, and marketing to ensure a product’s success.

Product Marketing 52

Product Marketing Management Marketing Sales Recruiting 52

User Pilot

JUNE 19, 2024

Embrace continuous learning – As a CX specialist, you must stay curious about industry trends, consumer behavior patterns , and tech innovations. These include feedback surveys , focus groups, and one-on-one interviews. Also, don’t hesitate to modify your approach as customer preferences change or new technologies emerge.

Sales Recruiting 52

Sales Recruiting Scale Sales Hiring Innovation 52

Sales Hacker

DECEMBER 17, 2019

This week on the Sales Hacker podcast, we speak with Pete Kazanjy , co-founder of Atrium and author of Founding Sales. As a serial founder, Pete has built up an impressive library of knowledge on scaling businesses and optimizing sales motions. How selling as a founder will help you understand your sales motions.

Scale 53

Scale Sales Recruiting Sales Hiring Technical Review 53

ProfitWell

JANUARY 27, 2020

But here are some learnings, from the sales community, that Mixmax put together so we can start acting like pipeline pros. Far too often, focus is limited to the short term because of the nature of daily deliverables in sales. Because sales professionals are often likened to "hunters." Firstly, firm up your foundation.

Sales Recruiting 40

Sales Recruiting Sales Hiring Sales Marketplace as a Service 40

User Pilot

JULY 28, 2024

User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews. 3+ years of experience in customer service, account management, or a similar role with a proven track record of exceeding customer satisfaction goals. Book a demo to see it in action!

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

User Pilot

JULY 28, 2024

Customer satisfaction and loyalty – A CX manager is responsible for identifying ways to eliminate friction from the user journey, improve satisfaction levels, and build a community of loyal brand advocates. Recruitment and training – They are often tasked with hiring professionals for customer-facing teams.

Management 52

Management Sales Recruiting Sales Hiring Leadership 52

Sales Hacker

SEPTEMBER 8, 2020

If you missed episode 125, check it out here: The Power of Authenticity and Emotional Intelligence in Sales with Mykal White. Subscribe to the Sales Hacker Podcast. Sales enablement is easy. REGIE uses artificial intelligence to create entire outbound, inbound and even follow-up sales campaigns faster. We’re on iTunes.

Scale 86

Scale Artificial Intelligence Sales Recruiting Consulting 86

User Pilot

JUNE 26, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. These include feedback surveys , focus groups, and one-on-one interviews.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Education 52