SaaStr

AUGUST 13, 2025

With 128% net dollar retention and US commercial remaining deal value growing 145% YoY to $2.8B, they’re extracting more value from existing relationships while adding new ones. #4. Adjusted operating income jumped from $254M to $464M (+83% YoY) while maintaining 48% revenue growth.

Scale

SaaStr

MARCH 18, 2025

They use AI for price discoverability and optimization, with a setup that drives annual retention. What VCs Are Funding in AI Today The AI funding landscape has evolved rapidly in 2023-2024.

Technical Review

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review

ChurnZero

FEBRUARY 28, 2025

There are certainly tactics that work best for specific groups: by industry (software vs hardware, or retail, or services, or healthcare, etc.) 1: Balance acquisition, engagement, and retention. Many SaaS companies over-index on acquisition, prioritizing new logos over more profitable retention and expansion revenue.

SaaS Payments

USIO

APRIL 4, 2025

Healthcare is evolving quicklyand payment expectations are evolving with it. With Usio HIPAA-compliant, PCI Level 1 certified fintech payment solutions, youre not just embedding payment functionalityyoure enhancing the entire healthcare payment ecosystem. Convenience drives satisfactionand retention. Its mandatory.

Payments

Payrix

FEBRUARY 4, 2025

Enhanced customer experience: by integrating payments into their platforms, master merchants offer a seamless, user-friendly payment experience that can improve customer retention. How do sub-merchants benefit from working under a master merchant?

Merchant Services

Valuize Consulting

APRIL 4, 2025

Tracking these patterns can help you: Identify at-risk accounts early Correlate time investment with retention or expansion Intervene before issues escalate Refining Customer Segmentation: Moving Beyond Assumptions to Precision We all know the power of segmentation.

Scaling

SaaStr

AUGUST 7, 2025

Internal promotions create cultural continuity and loyalty External hires bring fresh perspective and experience Be transparent about layering decisions—share the why Prioritize clear career paths —growth drives retention I stayed at Slack for years post-vesting because I saw a strong future ahead.

Scale

Teamgate

JULY 25, 2025

Saul’s Dolls , on the other hand, defined KPIs for lead generation, quota attainment, and customer retention. For example, effective CRM use has been shown to boost retention rates by 27%. This clear focus helped them hit or surpass revenue targets. Tracking the right KPIs consistently can yield impressive results.

Scale

How To Buy Saas

FEBRUARY 25, 2025

Fortune 500 companies, global corporations, and highly regulated industries (finance, healthcare, government) often choose Salesforce due to its scalability, security certifications, and the ability to customize extensively (including building custom applications on the Salesforce platform). The right CRM will do the same for you.

Scale

Full Session

DECEMBER 30, 2024

Amplitude: Product intelligence and event tracking software , offering customer engagement and retention insights. Use cases Optimizely is used across e-commerce, healthcare and finance. You can track engagement, measure conversion rates and understand user retention. Pricing is available upon request.

Payment Methods

User Pilot

JULY 22, 2025

Unlike Segment, which focuses on collecting and routing event data, Userpilot sits directly atop your existing data warehouse to drive user retention and activation through interactive flows, built-in analytics, and feedback loops. G2 reviews 4.5/5 Then, build and activate 1:1 audiences via over 1,300 turnkey custom integrations.

Software Review

Stax

MARCH 18, 2025

The streamlined financial operations, increased cash flow, and boosted customer retention may far outweigh the costs. On top of that, check for compliance with local and global regulatory and industry standards, such as GDPR, PSD2 & SCA (for European transactions), and HIPAA (for healthcare businesses).

Payment Services

User Pilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. Compliance-heavy industries Sectors like finance, healthcare, insurance, and government cant afford errors in their mobile apps. The question is: Can Whatfix mobile give you what youre looking for?

Mobile

SaaStr

APRIL 8, 2025

B Capital manages over $6B in assets and has backed category-defining companies across enterprise software, fintech, and healthcare. The Expert Panel Karen Paige, General Partner at B Capital Karen brings deep operational and investment expertise to B Capital, where she focuses on enterprise software and AI investments.

Scale

User Pilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Growth funnel expertise: deeply understand acquisition to activation to retention, and have a track record of measurable impact. Who would be a bad fit for this job?

Management

User Pilot

MARCH 24, 2025

It represents a broad set of industries, including manufacturing, utilities, communications, consumer goods, and healthcare. Your decisions will be backed by data-driven insights, leveraging A/B testing and user research to optimize the engagement loops and retention strategies that keep users inspired and returning again and again.

Mobile

ChurnZero

DECEMBER 19, 2024

Revenue Hero: Protenus Protenus used ChurnZero to streamline and unite their retention and expansion workflows. We closed out Q3 2024 with a 10-point NRR increase year-over-year, and a gross logo retention increase to 98%, says Christa. We also expanded our ARR by almost 25% without needing to add any CSM headcount.

Customer Success

Stax

JUNE 17, 2025

” This sentiment underscores a critical shift in focus for many companies, moving beyond simply expanding their customer base to ensuring long-term customer retention and healthy profit margins. Another promising area is specialty healthcare, which presents unique omnichannel payment needs and evolving risk profiles.

Payments

Stax

FEBRUARY 19, 2025

These partnerships are prevalent across various industries, including retail, healthcare, finance, and logistics. Healthcare providers leveraging ISV-integrated electronic health record (EHR) systems can offer patients a more streamlined care experience. Third-party security audits to ensure best practices are followed.

Payments

How To Buy Saas

JULY 18, 2025

From managing appointments and documentation to navigating insurance complexities and staying compliant, today’s healthcare landscape calls for tools that go beyond basic administration. Running a private clinic in 2025 requires more than just great clinical care—it demands operational excellence.

Payment Solutions

User Pilot

JUNE 11, 2025

Yet one glaring challenge remains: healthcare apps struggle to keep users engaged. In our 2024 benchmark, Month-1 retention for healthcare sits at just 34.5% , fully 12.4 Complexity of integrating new devices into existing healthcare workflows. ‹ › Personalized guidance enhances engagement and retention.

User Experience

Andreessen Horowitz

SEPTEMBER 18, 2023

In enterprise healthcare, there are many “Jobs to be Done” (JTBD) for AI. To this end, we present the first part of the 6th episode of the Digital Health Go-to-Market Playbook series –Commercializing AI in Healthcare. Enterprise healthcare tasks are highly complex and unforgiving to errors.

Healthcare

User Pilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. You will also learn how healthcare companies can improve their product metrics. Their month 1 retention rate (34.5%) and NPS (25.6) What are the reasons?

Healthcare

SaaStr

APRIL 14, 2020

And setting different goals for sales and retention for each segment: Growing. Maybe it’s healthcare. And retention should remain close to pre-Covid 19 rates. Logo retention will take a small hit, revenue retention a higher one. But allow material relaxation of account retention. Struggling.

Scale

User Pilot

JULY 22, 2024

By tracking patient engagement metrics, healthcare organizations can improve patient satisfaction, deliver better patient outcomes, and optimize financial performance. TL;DR Patient engagement metrics measure patient involvement in their own healthcare. These are crucial for improving patient-centered care.

Healthcare

SaaStr

OCTOBER 27, 2022

With customers in higher education, nonprofit, healthcare systems, government, and corporate enterprise business, OnBoard is the leading board management provider. Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback.

Merchant Services

User Pilot

JULY 21, 2024

According to our benchmark, the average month-1 retention rate in SaaS companies is 46.9%. Let’s explore our product metrics benchmark and learn: The definition of month-1 retention rate and why it matters. Average month-1 retention statistics for different segments. Strategies to improve your month-1 retention rate.

Benchmarks

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

Scale

USIO

JUNE 12, 2024

Meet the Visionaries Robin Eissler , CEO, BoosteHub: A strategic entrepreneur in software, Robin has transformed BoosterHub into a champion by leveraging payment systems to enhance user retention and engagement. Robin not only uses payments to increase user stickiness, but she also increased BoosterHub’s valuation by 300%+.

Payment Solutions

Intercom, Inc.

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. Effective customer engagement holds the key to customer retention and loyalty.

Technical Review

Subscription Flow

NOVEMBER 8, 2023

These are all the things that a healthcare service provider like yourself needs to be aware of regardless of whether you are starting out or expanding your current practice. Contemporary healthcare subscriptions are a recent development in the sector. Also, the doctors might limit how much care they give for the monthly fee sometimes.

Healthcare

Neil Patel

DECEMBER 3, 2021

However, you can introduce procedures to limit the possibility of staff living, like: making a point of understanding your employees offering greater flexibility where you can recognizing early stages of burnout and acting before it becomes a crisis or resignation issue introducing a talent retention program optimizing the employee experience.

Healthcare

Intercom, Inc.

NOVEMBER 18, 2020

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology.

Customer Support

Intercom, Inc.

MAY 10, 2018

Those working in growth and retention must continually seek “fresh powder.”. Those early experiments you’re talking about happened during a time when they knew that storing and syncing files had very high retention. The interesting early story there is that they had amazing retention but not a lot of top-line growth.

Acquisition

Scytale

SEPTEMBER 3, 2024

They also update the regulations periodically to adapt to changes in technology and healthcare practices. HIPAA: HIPAA stands for The Health Insurance Portability and Accountability Act (HIPAA) and is the bedrock for both regulatory compliance and healthcare cybersecurity.

Payment Services

User Pilot

JUNE 11, 2024

Month-1 retention rates : Indicates initial user satisfaction and engagement after one month. Ultimately, they help you drive customer retention and product growth as you start making data-driven strategies that align with your business goals. Time-to-value : Tracks how quickly users realize the value of the product.

Benchmarks