SaaStr

DECEMBER 13, 2023

This is when SaaS metrics aren’t used as a tool of understanding to improve your business but to club people with numbers. These people try to have a conversation about business using metrics but end up talking about metrics and not the business. Numbers don’t lie, but sometimes the stories we tell around them do. 2: Misleading.

Metrics 304

Metrics Sales Hiring Benchmarks SaaS 304

SaaStr

APRIL 3, 2024

Jennifer emphasized the importance of having the right motives and values as a leader, such as growing people, expanding markets, and building value for others, to sustain long-term success. Jennifer has been at PagerDuty since 2016, a disruptive company that took automation to the next level before AI was hot in 2024.

Generative AI 246

Generative AI AI Technical Review Software Review 246

Andreessen Horowitz

MAY 6, 2024

The Cultural Leadership Fund (CLF) team is often asked by portfolio founders how exactly cultural leaders can be a game-changing asset for their companies. The benefits of founder x cultural leader partnerships work both ways. For Founders Make It Make Sense Venture capital is where innovation meets investment.

Technical Review 99

Technical Review Innovation Technical Cofounder Development Team Review 99

SaaStr

JANUARY 11, 2022

After a couple of years in building out Canva’s people functions, he is now investing in growing the company as a CMO. As you grow, the nature of the community evolves. Now it includes people who create tutorials and templates, or the small business owners who went online during the pandemic. UserTesting.com is a fantastic tool.

Scaling 216

Scaling Social Media Innovation Branding 216

SaaStr

NOVEMBER 30, 2023

The four stages of growth are: Early stage Early growth Growth Pre-IPO Each of those stages has key GTM milestones, benchmarks, and team-building strategies that allow you to grow effectively. Without it, you don’t have a business. Companies that win a market are just as good at Go-to-Market as they are at building great products.

Scale 241

Scale Sales Hiring Scaling Outsourced Development 241

SaaStr

DECEMBER 25, 2021

Create a learning culture and develop a shared learning mindset to set yourself up for success in the long run. . Build mechanisms to reflect on where you’re at so your business can evolve. Teach new hires the company values and culture. Institute a great pairing culture. Want to know how they did it? . Repeat the cycle

Scale 294

Scale Scaling Innovation Investment 294

SaaStr

NOVEMBER 23, 2021

Edith pushes back on this theory and insists that the market is indeed growing. As it has become more established as an industry, Saas has opened many more possibilities for entrepreneurs to tap into highly valuable businesses. . In the BVP Cloud 100 … 25% of them were growing more than 100% in ARR.

Cloud 265

Cloud Investment Scaling SaaS 265

SaaStr

JUNE 23, 2023

The Loom team says they weren’t cool enough to build consumer products, especially up against the likes of Instagram and Youtube, which were growing exponentially at the time. You and your crew are having fun and taking on the world. Thomas wishes they understood this as first-time founders, but it wasn’t the case.

Startup 207

Startup Company Culture Marketing Communication 207

Intercom, Inc.

AUGUST 3, 2022

Our products and platform have come a long way since Intercom was founded 11 years ago, and while our innovation is absolutely something to be proud of, we’re especially proud of the company culture we’ve built in tandem. Bay Area Best Places To Work, presented by the San Francisco Business Times and Silicon Valley.

Company Culture 211

Company Culture Innovation Compensation Development 211

SaaStr

MARCH 5, 2022

Despite their founders’ ambition and good intentions, any innovative idea that results in millions of dollars in revenue and funding is bound to come with growing pains. Over time, however, they grow beyond their roots of half a dozen founders plotting their company’s future in a sparsely furnished room.

Startup 264

Startup Leadership Innovation Scaling 264

Tom Tunguz

OCTOBER 18, 2022

She’s seen many different types of businesses from startups to massive publicly traded software companies. A corporate culture focused on experimentation & learning through iteration & data. Second, many PLG companies move into selling larger contracts to grow & scale their businesses.

Scale 313

Scale Education Cloud Startup 313

SaaStr

AUGUST 21, 2021

In the age of the customer, how can growing companies scale their CX efforts over time and through expansion? Whereas in the 1990s into the early 2000s, information was the key differentiator, now businesses with core competencies centered around CX will likely surpass their competition. Key Takeaways.

Scaling 256

Scaling Enterprise Company Culture Interviewing 256

SaaStr

JULY 27, 2022

If a SaaS business hopes to win over the SMB market successfully, it will need a precise GTM approach. Regarding a small business prospect, Zocchetto said, “If you are looking at a product that [does not] have a self-serve funnel, you will probably just be ejected from the funnel, and the system won’t get you.”

SMB 192

SMB Sales Hiring Scale B2C 192

SaaStr

AUGUST 28, 2023

How To Create Values For Your Startup For purpose-driven founders, how you live and honor your values when building and running a unicorn is powerful, not only for your company culture but also for the success of your business. What you do is what other people will follow in corporate culture, regardless of what you say.

Company Culture 204

Company Culture Scaling Interviewing Startup 204

SaaStr

JANUARY 13, 2023

If there’s one thing in business (and life) that’s guaranteed, it’s that things will break. As companies grow and evolve, it’s common that a new environment may not serve an employee like it once did. As you rapidly grow, however, this kind of communication system will break. but rather “what doesn’t break?”. Best-laid plans.

Scale 246

Scale Underperforming Technical Team Leadership Communication 246

SaaStr

JULY 19, 2023

In a special workshop, Sam shares advice on how to spot bottlenecks, reallocate the right resources, and grow revenue in 2023. In a special workshop, Sam shares advice on how to spot bottlenecks, reallocate the right resources, and grow revenue in 2023. 2023 has been a difficult year for many tech companies. Sign up for free.

Revenue 215

Revenue Acquisition Technical Review Systems Review 215

SaaStr

MAY 19, 2022

Growing your company to $7 billion is not a quick process. Many companies are too focused on growing in size without first understanding if they have a viable business model. You get too busy raising funds and reaching milestones that have been imposed upon you that may not align with your company’s long-term vision.

Development Team Review 248

Development Team Review B2C Compensation Technical Review 248

SaaStr

SEPTEMBER 14, 2022

But you can’t base your business model purely on gut instinct: you need to understand the problem by conducting serious research. Also, as Peter Drucker has said : “Culture eats strategy for breakfast.” Understand the business value of great UX design. Good user design can make or break a business. And if it’s the latter?

Scale 215

Scale Venture Capital Sales Hiring SMB 215

User Pilot

APRIL 30, 2024

Creating a feedback culture is key to success. One great way to create such a culture is by sharing customer responses in the tools your team frequently uses. The trends can help ensure that the roadmap aligns with customer needs and business goals. Book a demo to see it in action.

Interviewing 104

Interviewing Software Review Outsourced Development Trends 104

SaaStr

MARCH 31, 2021

Scaling your SaaS company isn’t just about hitting the right growth metrics –– it requires a thorough understanding of your business goals, company culture, and leadership dynamic. Build a culture of openness in your organization. Growing fast is fueled by agility. 5 Things They Would Do Again. #1 2 Build Together.

Scale 216

Scale Scaling Leadership Company Culture 216

SaaStr

APRIL 27, 2023

So whether you’re starting out, building your startup, or scaling up to meet the needs of consumers, business, and society, we connect you with the right people, products, and best practices to help you thrive and grow. At the 9th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors.

Cloud 215

Cloud Scale Startup Sales Hiring 215

SaaStr

MAY 13, 2022

“Revenue marketing integrates multiple go-to-market initiatives across disciplines, aligning with the entire revenue team, to drive business growth.” To grow, marketers need to know what the company values most and work together towards those goals. Set and embrace the culture. Marketing is not a cost center.

Revenue 225

Revenue Scale Engineering Marketing 225

SaaStr

JANUARY 28, 2022

When you think of scaling up, many things may come to mind, like hiring, culture, marketing, and sales. When you get to $20 million, you grow your team with dedicated specialists. But what are the essentials of scaling up, and how do you navigate obstacles along the way to function as a high-impact organization?

Scale 179

Scale Sales Hiring Scaling Sales Recruiting 179

SaaStr

MAY 6, 2021

If you’re a company that has a 100% sales-driven business model, it makes sense to hire a big-deal revenue person. Before Skilljar, Kathy Lord worked for 14 years growing Intacct; she’d brought the company from $2M in revenue through to an acquisition at just under $1B. What is a CRO and what should they do? Is a CRO right for you?

Sales Hiring 249

Sales Hiring Sales Recruiting Interviewing Revenue 249

SaaStr

JANUARY 30, 2023

Shuo Wang is the CRO and co-founder of Deel, one of the fastest-growing SaaS companies. Overcoming challenges by optimizing for success In the early stages of setting up your SaaS business, it’s always a good idea to invest time thinking about the direction you want to take. You’ll test and build processes as you grow.

Sales Hiring 237

Sales Hiring Payment Services SaaS Payments Scale 237

SaaStr

SEPTEMBER 2, 2022

Business model expansion: where you might monetize parts of your product that you weren’t previously. At this point, you should aim to identify the “secret sauce” of your product—the unique insights you have that will differentiate your product that will create engagement and value in the long run as the market grows and becomes more crowded.

Scale 190

Scale Retention Metrics Product Marketing 190

SaaStr

OCTOBER 5, 2022

Confluent’s President of Field Operations, Erica Schultz, explores different tactics businesses can employ to scale revenue and increase efficiency in the current macro environment. As you look to scale your business and make your processes more efficient, it’s essential to foster a shared understanding of who your target customer is.

VP of Engineering 199

VP of Engineering Scale Scaling Sales Hiring 199

SaaStr

DECEMBER 14, 2023

In terms of goals, Alison and Google Cloud have five “Priority Pillars” to focus on: People and culture — ensuring they have the right talent and that everyone’s growing Lifting mindshare — shifting perception in the market. Alison brings the perspective of all sides of a startup, from investing to SaaS to Cloud.

Cloud 249

Cloud Scale AWS AI 249

SaaStr

JUNE 26, 2022

SaaStr 565: Classic Episode: The Importance of Company Values, a Great Hiring Process, and Ownership Culture with Gusto Co-Founder & CEO Josh Reeves. SaaStr 565: Classic Episode: The Importance of Company Values, a Great Hiring Process, and Ownership Culture with Gusto Co-Founder & CEO Josh Reeves. They Quit You.

CTO Hire 232

CTO Hire CTO Sales Hiring Scale 232

FastSpring

APRIL 18, 2024

These efforts were described as particularly impressive given how much our company is growing, which can present challenges for any customer support team — but our team stepped up to address challenges by better understanding and meeting customers’ needs. We’ve also integrated artificial intelligence with our documentation search tool!

Artificial Intelligence 78

Artificial Intelligence Customer Support Engagement Technology 78

SaaStr

JULY 23, 2020

It’s the one-year job culture. If you squint as you read TechCrunch, you’ll notice a pattern in a bunch of articles about Hot Startups. “Bob worked at Pinterest for 8 months before he …” or “after a stint as senior something engineer at Facebook [12 months], Bill joined …” etc.

Sales Hiring 343

Sales Hiring Engineering Startup Cloud 343

SaaStr

MAY 27, 2023

Mistakes are inevitable, in life and in business. What business outcome will this help you achieve? We kicked off a new series that productized something we’ve been doing for 10+ years at SaaStr … getting top leaders to share their mistakes. So the rest of us can get to $100m+ ARR faster, with less stress and more success.

Technical Review 182

Technical Review Leadership Company Culture Startup 182

SaaStr

DECEMBER 3, 2021

The problem here is that this pressure can cause founders to avoid asking for guidance from their investors when they need it, which can negatively affect their private lives and business. Entrepreneurship takes grit and determination, and leading a successful company can feel like a Herculean effort. Entrepreneurial Mental Health.

Development 245

Development Entrepreneurship Company Culture Leadership 245

SaaStr

MAY 5, 2022

What are some of the foundational ways sales leaders can think about building their sales teams as their company continues to expand and grow? Drawing on a surplus of experience building high-performing sales teams, they share thoughts on growing their team and applying those lessons to other organizations. .

Scale 219

Scale Sales Hiring Scaling Sales 219

Intercom, Inc.

APRIL 14, 2022

I am delighted to share that our senior leadership team here at Intercom continues to grow. David and I both believe that great cultures and employee experiences result in exceptional customer experiences. Today, I’d like to welcome three experienced new senior leaders, starting with L. Welcome, Laurie Borgen, VP of Digital Marketing.

Technical Support 129

Technical Support Leadership Customer Support Acquisition 129

SaaStr

MARCH 18, 2022

When you have a customer-centric culture, your business has a greater chance of growing and thriving. But how can businesses create spaces for customers to engage in productive dialogue? . Keep in mind that prospective board members lead busy lives. Building the foundation of your Customer Advisory Board.

Sales Recruiting 240

Sales Recruiting Enterprise Onboarding Investment 240

SaaStr

AUGUST 10, 2022

In this SaaStr Europa 2022 session, Matt Jacobson, General Partner at ICONIQ Growth, interviews Miro’s Founder & CEO, Andrey Khusid, to get insight into how he was able to grow the company so successfully. User Experience and Building a Durable Business. So why did it take so long to grow so explosively?

Sales Hiring 209

Sales Hiring Scale Company Culture Leadership 209