User Pilot

MARCH 7, 2024

What metrics you should track? Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. If your product is designed to be used daily, like a fitness tracker, DAUs are the key metric.

Engagement 96

Engagement Metrics Underperforming Technical Team Scale 96

User Pilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website.

SaaS 93

SaaS Scale Social Media Pricing 93

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 91

Metrics Customer Lifetime Value Data Analysis Engagement 91

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 88

Metrics Customer Lifetime Value Churn Retention 88

User Pilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? Are you after specific features to support your onboarding tasks? This depends on your use case. Ready to dive in?

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. 13 Key product adoption metrics and why they matter You regularly need to track several metrics to get a holistic understanding of how users are interacting with and adopting your platform.

Metrics 83

Metrics Customer Lifetime Value Churn Onboarding 83

ChurnZero

JANUARY 10, 2022

SaaS customer onboarding makes or breaks your customer retention. Your onboarding process is a learn-or-churn, adopt-or-get-dropped situation. For this reason, unlocking the optimal SaaS customer onboarding experience is invaluable. Work Cross-Functionally During SaaS Customer Onboarding. Segment for Customer Onboarding.

Onboarding 98

Onboarding Sales Recruiting SaaS Technical Review 98

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 81

Metrics Customer Lifetime Value SaaS Scale 81

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin?

Onboarding 90

Onboarding VP of Engineering SaaS Consulting 90

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 76

Metrics Venture Capital Benchmarks Engagement 76

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for primary onboarding: Greet users with welcome messages.

Education 96

Education Onboarding Customer Success Engagement 96

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 95

Engagement Metrics Strategy Churn 95

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Metrics 96

Metrics Customer Lifetime Value Retention Onboarding 96

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

SaaStr

MAY 24, 2024

Despite the rise of self-service in B2B , the marketing toolkit (targeted outbound, drip marketing, content marketing , webinars, events) remains effective. Events offer valuable opportunities for marketers to connect with customers, especially during the lockdown. Avoid organizing events of any size when starting a SaaS company.

Sales Hiring 245

Sales Hiring Outsourcing Services Technical Review Scale 245

User Pilot

MARCH 30, 2022

Adoption vs engagement metrics: how are they different or are they the same? Thus, the metrics you use to track adoption and engagement should be different. So, let’s see what adoption and engagement metrics are all about and how you can improve them. What are the key product adoption metrics? Time to value.

Engagement 92

Engagement Metrics Scale Software Review 92

User Pilot

MAY 30, 2024

It will also have an impact on metrics like retention and revenue. Test the possible Aha moments in your onboarding flows. Use onboarding checklists to guide users to the Aha moments. To learn how Userpilot analytics , feedback, and onboarding features can help you find the Aha moment and drive product adoption, book the demo!

AI Search 93

AI Search Onboarding User Experience Retention 93

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Onboarding 80

Onboarding SaaS Education Engagement 80

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. 5 Key feature adoption metrics that product managers must track.

Metrics 81

Metrics Strategy Underperforming Technical Team Onboarding 81

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Onboarding 91

Onboarding SaaS Mobile Education 91

User Pilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. Pre-launch phase metrics Here are some essential metrics you should consider during the pre-launch phase.

Metrics 90

Metrics Scale Software Review Retention 90

Totango

JULY 31, 2020

Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward.

Onboarding 127

Onboarding SaaS Healthcare Systems Review 127

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. What are customer engagement metrics? What customer engagement metrics are important to track? Let's get started!

Engagement 98

Engagement Metrics Scale SaaS 98

User Pilot

FEBRUARY 29, 2024

TL;DR The feature usage rate is an engagement metric that measures the number of users who have adopted a specific or new feature within your product. These moments could be after initial onboarding or a new feature launch, or when you see a sudden drop in activity. You can use goal-setting frameworks to get started i.e. the S.M.A.R.T

Metrics 87

Metrics Engagement Onboarding Trends 87

User Pilot

OCTOBER 20, 2023

As you read, you’d also learn: Key metrics for measuring active users How to track active users for your tool How to improve active users with better onboarding and other strategies TL;DR An active user is an individual who regularly engages with and utilizes your platform. Use tooltips to reduce onboarding friction.

Onboarding 91

Onboarding Retention Social Media Metrics 91

User Pilot

MARCH 14, 2024

In the Variables section, you have the list of segments , dimensions, and supported metrics. To do so, you need to choose the Starting Point and define the starting page/event. The path exploration report is a tool for visualizing user actions before or after they complete an event while navigating a website or app.

Underperforming Technical Team 102

Underperforming Technical Team Metrics Mobile User Experience 102

User Pilot

FEBRUARY 27, 2024

Monitoring conversion rates helps organizations evaluate the effectiveness of their marketing efforts and onboarding processes and forecast business performance. Start funnel analysis by mapping out the customer journeys for all your user personas , paying particular attention to conversion events at key touchpoints. Easy peasy.

Marketing 85

Marketing Trends Metrics Forecasting 85

User Pilot

FEBRUARY 18, 2024

The first step in the drop-off analysis process is defining the conversion events , like completing the registration forms in the sign-up flow. Apart from the conversion and drop-off rates, pay attention to other metrics , like time to convert and the total number of conversions. 2) Add your events by clicking on + Select Event.

Onboarding 90

Onboarding Metrics SaaS Data 90

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel. These range from landing page conversion journeys to in-app onboarding journeys. Identify friction areas.

SaaS Payments 95

SaaS Payments Payment Services Payment Methods Payment Solutions 95

User Pilot

MAY 22, 2024

You can use A/B testing tools to compare different versions of a user interface, landing page, in-app survey , or onboarding experience. For instance, your hypothesis can be that improving the onboarding flow will reduce friction for new users. These come in handy for visualizing and monitoring key metrics. A/B testing settings.

Software 93

Software Scale AI Mobile 93

Sales Hacker

NOVEMBER 10, 2023

With the end of the year fast-approaching, two inevitable events emerge on the horizon: The dawn of a new calendar year (hello 2024!). ” This metric gauges the duration for users to realize the benefits, measuring onboarding efficiency. Provide a flawless onboarding experience Not smooth – flawless.

VP of Engineering 94

VP of Engineering Scale Outsourced Development AI 94

User Pilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Customer Journey KPIs to track: conversion rates and velocity metrics.

Product Marketing 96

Product Marketing Metrics Customer Lifetime Value Marketing 96

Totango

NOVEMBER 21, 2019

Luckily, there’s a measure for that, too: customer satisfaction metrics. Therefore, you should not only track customer satisfaction, but you should also empower your customer success team to take action based on the lessons these metrics teach you, customer satisfaction metrics. . Document how long onboarding takes.

Metrics 91

Metrics Underperforming Technical Team Systems Review Software Review 91