Totango

MAY 23, 2019

To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Accelerate onboarding to help the customer realize value early. Metrics that Reveal Upsell Opportunities. Satisfaction Metrics: Any customer feedback on your product is gold.

Customer Success 75

Customer Success Product ROI Enterprise Metrics 75

Totango

APRIL 28, 2021

Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer success metrics you should monitor include: How engagement affects revenue. The customer’s use of the product.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer success metrics you should monitor include: How engagement affects revenue. The customer’s use of the product.

Customer Lifetime Value 89

Customer Lifetime Value Enterprise Product ROI Customer Success 89

CustomerSuccessBox

NOVEMBER 24, 2021

Benefits can include: Product quality Problem-solving ability Brand’s reputation Advantages of Partnering you as a vendor, etc. The costs may include: Price of the product. Installation and Onboarding costs. ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52