User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. They include metrics like the Net Promoter Score , Customer Effort Score , Customer Churn/Retention Rates , etc. Some engagement techniques include: Loyalty programs : This can encourage engagement and repeat purchases.

Business

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. Dont rely on your CS professionals.

SaaS Payments

Clouded Judgement

JULY 4, 2025

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud

FastSpring

JULY 24, 2025

TL;DR: More mobile apps are monetizing by selling subscriptions on their websites to drive user acquisition, keep more revenue, and own their user relationship, especially now that steering iOS users to your site is allowed in the US. What are Web Subscriptions? Why Should Mobile App Companies Offer Web Subscriptions?

Payments

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. High-performing subscription businesses use NRR as a growth engine , ensuring that renewals and expansions outpace any losses from churn.

Payment Features

SaaStr

APRIL 15, 2025

Heres why: Revenue in Consumption Models Comes from Usage, Not Signatures : Unlike traditional subscription SaaS, where you lock in revenue with a signed contract, in a consumption-based model, revenue only materializes when the customer starts using the product. Increasing customer consumption and retention. 10k/month in usage).

Scale

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Usage-based pricing represents a seismic shift in how subscription businesses operate.

Payment Features

User Pilot

NOVEMBER 14, 2024

Product usage patterns and engagement levels (those who use the product more than others). In-app behavior , like events they’ve completed, features they’ve used, or in-app flows they’ve engaged with. Feature engagement analytics in Userpilot. What metrics should you consider? Segmentation in Userpilot.

Strategy

Clouded Judgement

JUNE 6, 2025

When buyers are engaging because “everyone is doing it” (AI, LLMs, etc.), Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud

Clouded Judgement

JUNE 27, 2025

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud

Clouded Judgement

JULY 11, 2025

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud

Stax

JUNE 3, 2025

SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses. Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics.

Payment Services

User Pilot

OCTOBER 19, 2024

Conduct A/B testing on your surveys to ensure the design, questions, and timing drive higher engagement rates. It is perfect for teams that want to improve response rates by turning surveys into more interactive and engaging experiences. Leverage AI-driven sentiment analysis to analyze and categorize open-ended responses quickly.

Software Review

Clouded Judgement

JUNE 13, 2025

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud

Stax

MARCH 16, 2025

Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). However, by cutting churn in half (to 2.5%), the company could save $150,000 annually while maintaining a stronger, more engaged customer base. A lower churn rate indicates higher customer retention. Looking to measure churn?

Payment Solutions

Clouded Judgement

JUNE 20, 2025

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud

User Pilot

JULY 12, 2025

Userpilot helps you analyze user behavior and create personalized in-app experiences to drive activation, adoption, and retention—no code required. We use behavioral analytics to map out the customer journey so that we can tailor onboarding flows, marketing efforts, and engagement campaigns to each segment.

Customer Lifetime Value

Clouded Judgement

MAY 16, 2025

For those who don’t, I will take quarterly subscription revenue x 4 as a proxy for ARR. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Trends

User Pilot

MAY 27, 2025

I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. With app tracking, you can see that drop-off and know exactly where and why user engagement decreased. Track mobile app engagement metrics with Userpilot. Why track in-app user behavior? How to track it?

Mobile

Chart Mogul

JANUARY 9, 2025

Here, customers usually find your brand through marketing channels and then engage with it through tools like interactive self-guided demos, free trials, or freemium versions of your product. Your sales targets should factor in both acquisition and retention. Managing the customer onboarding process within ChartMogul CRM.

Scale

User Pilot

JUNE 30, 2025

We have to oversee how we’re engaging customers , how we’re structuring emails in our onboarding sequence, and what user experience we’re providing once they’re on the app. Check-in emails: After the initial welcome email, a check-in email is typically sent to keep users engaged and improve customer satisfaction.

Onboarding

User Pilot

JULY 23, 2025

Low user engagement and feature adoption Reaching the *right* users at the *right* time Understanding the announcement’s true impact See how to nail your next New Product Announcement Stop guessing and start delivering targeted, effective in-app announcements. We announce it to all of our users at once To specific segments (e.g.,

Mobile

How To Buy Saas

MAY 29, 2025

Sephoras Virtual Artist and Amazons product recommender personalize shopping for each user, boosting engagement and sales. Typical business applications include: Back-Office Automation: AP/AR processing, invoicing, and HR onboarding can be fully automated. Executives also leverage generative AI for idea generation and reporting.

Artificial Intelligence

ChurnZero

MAY 23, 2025

Its easy to think of CS as a retention function. But in a subscription economy, the reality is that its far more than that. 1: Net revenue retention (NRR): your valuation growth engine. 2: Gross revenue retention (GRR): can you hold what youve won? It shows your pure retention rate. Its a company health metric.

Customer Success

User Pilot

JUNE 30, 2025

Here’s a quick look at how to send a series of well-structured automated onboarding emails to keep new users engaged and educated. This demonstrates that you listen and care, while incentivizing deeper engagement. Re-engagement email: Your goal should be to turn free trial users into paying customers. What’s good?

Onboarding

Payrix

JULY 8, 2025

Payment processing nuances in Canada From a payment processing perspective, software companies familiar with the U.S. Interac : Canada uses a single debit network called Interac, which ensures secure payments for in-person transactions. Companies must certify their payment devices to meet Canadian standards.

Merchant Services

Payrix

FEBRUARY 4, 2025

By integrating payment capabilities directly into their platform or software, the master merchant creates seamless user experiences for both sub-merchants and customers, helping to drive customer engagement and unlocking additional revenue streams. How do sub-merchants benefit from working under a master merchant?

Merchant Services

User Pilot

JULY 17, 2025

Pinpoint your main struggle to see how you can improve retention. Identifying why users are leaving Proactively engaging at-risk users Measuring churn accurately How do you currently track customer health and predict potential churn? What’s your biggest challenge with customer churn right now? What is customer churn?

Churn

Blulogix

FEBRUARY 3, 2025

By BluLogix Team The Future of Renewal Management: How Automation is Changing the Game Introduction Renewals should be a seamless, predictable part of any subscription or service-based business. Yet, for many companies, theyre a manual headachefilled with last-minute scrambles, missed opportunities, and revenue left on the table.

Payment Features

Valuize Consulting

NOVEMBER 5, 2024

Introduction In the fast-paced world of enterprise SaaS, understanding and optimizing the customer journey is pivotal for Customer Success (CS) teams aiming to enhance net dollar retention. CS teams manage vast amounts of data from numerous customer engagements across multiple channels.

Scale

ChurnZero

MAY 16, 2025

They are deal-centric, perfect for managing a sales pipeline, but are not built to handle a CSMs workflow or post-sale engagement. Once a deal is closed, a CRM often loses visibility into the customers journey, making it difficult to track product adoption, engagement, and value realization over time. Support & ticketing (e.g.,

Payments

Chart Mogul

OCTOBER 23, 2024

Product-led growth (PLG) is a growth strategy where the product itself is the main driver of customer acquisition, retention, and expansion. PLG is at the core of our strategy mainly helping us fill the top of the funnel, and CLG helps us grow existing accounts and improve retention. Is customer-led growth the new PLG? Yes and no.

Scale

Clouded Judgement

JULY 18, 2025

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud

ChurnZero

NOVEMBER 18, 2024

Shifts in market dynamics led investors to favor financial stability and profitability over “growth at all costs,” putting retention at the center of most businesses. The metrics of retention (gross revenue retention or net revenue retention) are now cemented as the qualifying metrics when investors and boards ask about a company’s health.

Customer Success

How To Buy Saas

MAY 21, 2025

Modern ATS software automates tedious tasks like job posting, resume screening, and interview scheduling, freeing HR teams to focus on engaging with candidates. This model offers easy accessibility (anywhere, anytime), automatic updates, and lower upfront costs (subscription-based pricing).

Systems Review

User Pilot

JANUARY 15, 2025

First, think about where your users are most engaged. Dive into your historical data like email open rates, click-through rates, in-app engagement metrics , etc. That’s why re-engagement emails are so crucial. Besides, the email’s engaging visuals make the content more digestible. Don’t just guess!

Onboarding

Chart Mogul

FEBRUARY 13, 2025

Product-led growth (PLG) changed the traditional sales and marketing departments When a startup follows the product-led growth (PLG) methodology, the product itself drives customer acquisition, conversion, expansion, and retention. Marketing can analyze which features attract the most users or generate the highest engagement.

Scale