FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. It starts with self service. But that’s not how we live.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Riding the hyper-growth wave. “Why do you have playbooks?

Scale 177

Scale Customer Success Sales Hiring Strategy 177

User Pilot

AUGUST 14, 2024

If you’re new to user research, start by conducting surveys , interviews, focus groups, and usability tests. In-product education and onboarding Guiding users reduce their time to value , helping them find the benefit of your product sooner rather than later. Grammarly’s free trial & pricing tiers.

Scale 105

Scale User Experience Acquisition Technical Review 105

Chart Mogul

JUNE 25, 2020

For example, a journalist might interview you or write about your product updates or funding rounds. It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace.

SaaS 101

SaaS Business Construction Content Marketing 101

Sales Hacker

APRIL 21, 2021

I turned to sales for a technical recruiting agency and project management services. Deep understanding of ASC 606 (the newest revenue recognition standard for companies that contract goods and services with customers). 6 Revenue Operations interview questions to coach yourself with. That didn’t go so well at all!

Scale 115

Scale Sales Recruiting Technical Review Technical Advisors 115

Intercom, Inc.

OCTOBER 24, 2019

Find the people who are 10-out-of-10 passionate about your product or service , because they will evangelize your brand more powerfully than you can do alone. This allows your community to help each other – and often to grow your product or service beyond what you might have imagined on your own. Get to know your biggest fans.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

Sales Hacker

JUNE 7, 2021

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. Professional services/customer success. For existing products and services you may feel this is unnecessary, but for new propositions, it will be essential. round table, phone interview, online survey).

Sales Recruiting 121

Sales Recruiting Payment Services Payment Methods Sales 121

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Sam’s Corner.

VP of Engineering 78

VP of Engineering Sales Hiring Scale Technical Review 78

ChurnZero

JUNE 22, 2021

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. We’ll focus specifically on marketing, sales, support, services, product, finance, and leadership. Already an experienced Customer Success Manager?

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Sales Hacker

DECEMBER 8, 2020

A more scientific interview process [20:35]. So there already exists an app store or the Instabase Marketplace where these first-party apps, you can go online now, download an app for automatically processing bank statements or driving licenses or passports. And before I knew it, I just had unprecedented demand for the services.

Scale 115

Scale Sales Hiring Sales Recruiting Technical Review 115

SaaSHolic

MAY 15, 2023

Web & Applications Kathryn Nuys, Global Head Specialized Industries (Amazon Web Services); Alexandre Assolini, Founder&Executive Chairman (Vortx); Brian Brooks, Founding Partner (Valor Capital) The panel discusses on web3 technology and its applications.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

How To Buy Saas

SEPTEMBER 23, 2024

The Software-as-a-Service business model has gained a lot of popularity in the last few years because of its low entry barrier, flexibility, and scalability. They can reduce upfront costs and provide the service through a cloud over the internet. Customers can easily access the service from the cloud. Never stop innovating!

SaaS 52

SaaS Marketplace as a Service Market Research Pricing 52

Chart Mogul

JUNE 25, 2020

For example, a journalist might interview you or write about your product updates or funding rounds. It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace.

SaaS 52

SaaS Business Construction Content Marketing 52

Sales Hacker

OCTOBER 20, 2020

Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. If you missed episode 131, check it out here: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh. Now, without further ado, let’s listen to this interview with John Mark Shaw.

Scale 80

Scale Underperforming Technical Team Sales Outsourced Development 80

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. We’ve gathered several blog posts on the topic. Happy reading!

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

JULY 9, 2019

You have to leverage existing behaviors that the market already understands so that you don’t need to educate users. ” It helped us gain credibility without necessarily needing to educate the market because it was an existing thing. ” At this point we were offering the service for free.

Scale 211

Scale Sales Recruiting Scaling SaaS Payments 211

Sales Hacker

OCTOBER 7, 2021

Every industry needs sales so the education you receive working in this role can be immense. The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Anne is a principal analyst in the Sales Operations Research Service at Forrester.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Or, you might want to partner with agencies that have existing clients and want to make your product part of their service offering.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. Harry Stebbings. Rob Gonzalez.

SaaS Payments 293

SaaS Payments Scale Payment Services Payment Solutions 293

SaaStr

AUGUST 15, 2020

Jay Snyder: So I guess I’d say it’s forcing us to both challenge our customers more than ever, and by extension us to be educated and in tune with the customer’s business, more than ever. We’ve got everything from self-service all the way up to the enterprise. Nick Mehta: Yeah. Jay Snyder: 100%.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

Sales Hacker

MARCH 2, 2020

You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. It’s also changed the way consumers operate in the marketplace. And, you never have to lie!

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

Neil Patel

JANUARY 20, 2021

Don’t Just Promote Products and Services. Here are some examples of evergreen content using curation-type posts: Video tutorials Recipe posts Testimonials Interviews “How To” posts Q & A’s Thought pieces Lists Checklists Industry-specific stats Weekly roundups Company mentions Industry news. Have top-notch customer service.

Social Media 145

Social Media Software Review Branding Sales Recruiting 145

SaaStr

DECEMBER 20, 2019

Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. This interview originally aired as Episode 229 on April 29, 2019. Below, we’ve shared the transcript of Harry’s interview with Manny.

Scale 161

Scale Sales Hiring Construction Education 161

SaaStr

MAY 3, 2019

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. CEOs everywhere are seeking to innovate, but 81% say their teams are not equipped to meet the challenges needed to compete in today’s marketplace.

VP of Engineering 157

VP of Engineering Sales Hiring Technical Review Development Team Review 157

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Below, we’ve shared the transcript of Harry’s interview with Rachel. Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. Agnes Bazin.

SMB 207

SMB Scale Startup Marketplace as a Service 207

Intercom, Inc.

JUNE 17, 2021

” What we did was we looked at the marketplace and identified three things that we wanted to capture. How are they going to manage when they’re doing interviews? It’s all about education and communicating this properly with people. . “Are they using desks more than collaboration spaces? Dee: For sure.

Construction 207

Construction Technical Review Systems Review Data 207

Intercom, Inc.

FEBRUARY 21, 2019

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Customers are more educated than ever. We’re basically the world’s biggest business marketplace. Short on time? Ryan: Sure. We’re now G2.com,

Education 123

Education Sales Hiring Software Review Sales Recruiting 123