Intercom, Inc.

MAY 16, 2018

First, most founders don’t have a background in either sales or marketing, and even though they’re told to “ start marketing the day you start coding ”, they just don’t know where to begin, or they’re incredibly overconfident. Paul: “Educate is not a docs product”. Understand it. Be convinced they need it. com then?”.

Product Marketing 223

Product Marketing Strategy Marketing Sales Recruiting 223

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Sales Hacker

JANUARY 23, 2018

Before we get into our 2017 recap and 2018 road map, I wanted to provide some quick background on how Sales Hacker came to be. How It All Began: The Story of Sales Hacker. I can’t believe it’s been 4 years since we threw our first Sales Hacker Conference in September of 2013. 2014: Full Time on Sales Hacker.

Sales Recruiting 108

Sales Recruiting Scale Sales Hiring Sales 108

Tom Tunguz

AUGUST 13, 2014

One could argue the entire open-source movement is a giant continuing education program for software engineers. This fast-paced knowledge sharing is a key part of what makes Silicon Valley such a hotbed of innovation. Most early stage startups can’t afford the expense in time or capital to create education programs.

Investment 100

Investment Startup Sales Recruiting Scale 100

Sales Enablement, SaaS and Growth

JUNE 26, 2018

Today, everyone working in and around sales and marketing knows that bots are hot, in vogue and quite simply, of the moment. In my role leading sales enablement at HubSpot in EMEA, we deliberately carve out time to think about ways to leverage tools, technology and software that will make sales reps more effective.

Sales Enablement 100

Sales Enablement Scale Sales Recruiting Sales Hiring 100

Sales Hacker

DECEMBER 28, 2018

The best sales conferences enrich your team, build knowledge, and offer plenty of networking opportunities (and fun)! Bad sales conferences just feel like a huge waste of time away from you prospects. Unleash is the ultimate Sales Engagement conference. TOPO Sales Summit. Go ahead and add these to your calendar now.

Scale 88

Scale Sales Recruiting Sales Underperforming Technical Team 88

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience. Dante is the Manager of Partner & Customer Experience at Google Cloud.

Customer Success 79

Customer Success Sales Recruiting Sales Hiring Scale 79

Sales Hacker

APRIL 21, 2021

Do you love chasing down the sale? What about using data analysis to create sales strategies? Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. Unified data problems.

Sales Recruiting 114

Sales Recruiting Scale Technical Review Technical Advisors 114

Intercom, Inc.

APRIL 18, 2019

Prospective customers have to be educated. Though he had experience in recruiting, sales and product, marketing was new ground for him. It’s not uncommon for innovators to get skunked by the competition. If you’re a trailblazer, it’s essential to continue innovating so that you stay ahead of the chasing pack.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Sales Hacker

JULY 24, 2019

It’s a problem in sales too. According to the 2019 State of Sales Performance survey , 73% of teams polled said that less than half of their team were women. Companies and sales teams are missing out on the benefits that diversity brings. Companies and sales teams are missing out on the benefits that diversity brings.

Sales Hiring 96

Sales Hiring Sales Recruiting Revenue Sales 96

User Pilot

MARCH 21, 2024

Demographic data includes characteristics such as age, gender, education, and job. The Buyer Persona Template focuses on the decision-maker’s pain points and goals, helping sales and marketing teams tailor pitches for closing deals. Send in-app messages with modals to recruit interview participants.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

MARCH 29, 2022

In this episode of the Sales Hacker Podcast, we have Tom Lavery , CEO & Founder at Jiminny , a conversation intelligence platform that helps companies create high performance culture. Subscribe to the Sales Hacker Podcast. Sam Jacobs: Welcome to the Sales Hacker podcast. Sam Jacobs: How’d you get into sales?

Sales Recruiting 99

Sales Recruiting SaaS B2C Innovation 99

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

Sales Hacker

JUNE 24, 2025

From viral LinkedIn content and founder-led dinners to the now-infamous “donut drop” strategy, this episode is packed with practical, first-principles GTM plays you won’t find in a sales playbook. Both Centari and Atrix AI scaled founder-led sales by hiring a Chief of Staff to operationalize and extend GTM efforts.

AI 69

AI Sales Hiring Scale Technical Review 69

Sales Hacker

AUGUST 5, 2021

How business is done in countries around the world varies greatly, even though today we are more connected to each other in new and innovative ways. Lauren Bailey, sales expert and Founder of Factor 8, says that the three most important characteristics of a salesperson are: curiosity, confidence, and coachability.

Sales Hiring 117

Sales Hiring Sales Recruiting Communication Entertainment 117

ChurnZero

JANUARY 13, 2023

Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. The post-sales customer journey will also become more intelligent as organizations accelerate their use of cutting-edge data and technologies.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

Point Nine Land

JANUARY 30, 2019

How the AI wave could impact the B2B software industry in the next decade Last year I explained in a video, embedded below, that I believed the B2B software industry was entering a new stage: the SaaS wave was now in its deployment phase, and at the same time, the next big innovation wave, driven by AI, was in its installation phase.

AI Search 70

AI Search AI B2B Software 70

User Pilot

MAY 20, 2024

Offer educational resources like guides and webinars to help users maximize product value. Regularly communicate and engage with existing customers In the traditional sales-led model, the sales reps disappear as soon as they close the deal. How to improve customer retention: Userpilot’s customer education through webinars.

Retention 105

Retention Strategy Sales Recruiting Scale 105

Sales Hacker

MARCH 11, 2019

This week on the Sales Hacker podcast, we talk to Sales Hacker founder and VP of Marketing at Outreach , Max Altschuler. If you missed episode 47, check it out here: PODCAST 47: Key Qualities of great Sales Leadership w/ Dan Fougere. Why Sales Engagement as a category is here to stay. Sales Engagement, the Book [29:59].

Scale 67

Scale Sales Recruiting Engagement Technical Advisors 67

Sales Hacker

AUGUST 11, 2020

This week on the Sales Hacker podcast, we speak with Wes Ulysse , Head of Sales, North America at Red Points, a SaaS company that’s leveraging AI and machine learning to protect brands’ online intellectual property. Wes started his professional career as an accountant for the New York City Ballet. We’re on iTunes.

Sales Hiring 126

Sales Hiring Scale Artificial Intelligence Sales Recruiting 126

SaaStr

NOVEMBER 21, 2019

The way that I see it, there’s been a great success which has been education. Education has impacted both the supply of … we’re talking about the B2B SaaS entrepreneurs and the supply of investors. Emilie : The way I see it, the bar is higher because on the … because of education, there has been a metrics war.

New CTO 173

New CTO Sales Hiring B2C CTO Hire 173

SaaStr

NOVEMBER 19, 2019

Then I went over to the sales department. The demo is the sale and we close everybody in month. I think this leads us to lesson number four, which is continuously innovate through proactive listening. The first thing you bring in your playbook on sales. We schedule a demo in the same day. How can you sell more product?

Scale 183

Scale SMB VP of Engineering Leadership 183

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience. Dante is the Manager of Partner & Customer Experience at Google Cloud.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

User Pilot

APRIL 30, 2024

Quickbooks and Xero are accounting SaaS products that help you send invoices, track expenses, and process payroll. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. Display in-app notifications with Userpilot. Typeform survey templates.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

User Pilot

JUNE 19, 2024

Embrace continuous learning – As a CX specialist, you must stay curious about industry trends, consumer behavior patterns , and tech innovations. Training and development – A CX specialist is responsible for educating their team members, as well as employees in other departments, about user needs and preferences.

Sales Recruiting 52

Sales Recruiting Scale Sales Hiring Innovation 52

User Pilot

JUNE 19, 2024

Sharing customer feedback and insights with the other teams such as marketing and sales. Product Training and Ongoing Support : Conduct one-on-one and group training sessions to educate customers on the key features and functionalities of the product/service. Answering the customer’s questions and addressing any problems that arise.

Onboarding 52

Onboarding Sales Recruiting Technical Review Sales Hiring 52

User Pilot

JULY 17, 2024

Starting a career as a customer experience manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer experience managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Management 52

Management Sales Recruiting Sales Hiring Scale 52

User Pilot

JULY 28, 2024

Develop and implement retention programs: Design and implement programs like loyalty schemes, exclusive offers, and educational resources to incentivize customers to stay. 3+ years of experience in customer service, account management, or a similar role with a proven track record of exceeding customer satisfaction goals.

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

User Pilot

JULY 28, 2024

Customer satisfaction and loyalty – A CX manager is responsible for identifying ways to eliminate friction from the user journey, improve satisfaction levels, and build a community of loyal brand advocates. Recruitment and training – They are often tasked with hiring professionals for customer-facing teams.

Management 52

Management Sales Recruiting Sales Hiring Leadership 52

User Pilot

AUGUST 28, 2024

Manage Project Timelines : Track project progress and deadlines to ensure products or features are delivered on schedule. Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Assist in the preparation and execution of product launches.

Sales Recruiting 52

Sales Recruiting Sales Hiring Market Research compliance 52

User Pilot

JUNE 26, 2024

In this article, we will outline the typical journey for a customer experience specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Starting a career as customer experience specialist requires understanding the key steps, skills, and experiences needed for success.

Sales Recruiting 52

Sales Recruiting Sales Hiring Education Trends 52

User Pilot

JUNE 28, 2024

Embarking on a career as a customer experience specialist involves a combination of education, skills development, and practical experience. When recruiting a CX specialist, most hiring managers look for candidates with at least a high school diploma. Prior experience in a customer-facing role is a plus.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Communication 52

User Pilot

JULY 20, 2024

Embarking on a career as a customer experience manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience manager. These include marketing, product, sales, and customer service.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

User Pilot

JUNE 19, 2024

Cross-functional collaboration : Work with engineering, design , marketing, and sales teams to ensure cohesive product development and launch. Agile methodology : Implement agile planning best practices to manage the product development lifecycle. We are seeking a dynamic and strategic product manager to join our team.

Management 52

Management Sales Hiring Sales Recruiting Leadership 52

User Pilot

JUNE 19, 2024

Product specialist’s main responsibilities A product specialist acts as a liaison between product, marketing, sales, and customer support teams. Training – They’re responsible for educating customer support and sales teams about the product. Certification in product management or customer success.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Healthcare 52

Valuize Consulting

OCTOBER 23, 2024

Customer Acquisition Cost (CAC): The total cost of acquiring a new customer, including marketing and sales expenses. Cost-to-Serve: The total cost of servicing a customer, including support, success management, and ongoing engagement efforts. Innovative: AI-optimized lifecycle, prescriptive and predictive outcome-based experiences.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52