Sat.May 02, 2020 - Fri.May 08, 2020

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You Need a SaaS Churn Analysis ASAP. Here’s Why.

Totango

A SaaS churn analysis is more than a quick calculation of your customer churn rate. It provides a window into the causes and effects that are affecting your churn rate, including your customers’ needs and whether they are being met. These insights will fuel your next steps and help you determine where resources are best invested and what improvements need to be made to ensure business continuity.

Churn 77
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I’ve Been Through 6 Recessions. Here’s Everything I’ve Learned About Adapting.

OpenView Labs

“Never allow a good crisis go to waste. It’s an opportunity to do the things you once thought were impossible.”. So said Rahm Emanuel, former mayor of Chicago, congressman and White House chief of staff. Emanuel certainly handled his share of crises—but nothing quite like the COVID-19 pandemic in terms of complexity and scale. And yet his words still hold true.

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The Fundraising Market Has Changed, But Not in the Way I Thought

Tom Tunguz

In March, I published analysis of the fundraising market in 2008. It showed that the later rounds, the series B and series C were the most impacted. The early data from March 2020 shows a different pattern. Seed and Series A rounds are first to bear the compression in the market. Later rounds are unblemished. Round volumes in seed have been declining since summer 2018.

Marketing 252
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What’s Really Happening in Venture Capital, Right Now

SaaStr

Q: Are Silicon Valley VC firms suspending or significantly cutting down on startup investments during this pandemic given the vast economic uncertainties of this time, or is it business as usual? I’m glad you asked! First, come here from 20+ of the top VCs in SaaS and Cloud for FREE at our next big digital event, the next SaaStr Summit: The New New in Venture on May 27th.

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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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You’re going to be okay

Predictable Revenue

An amazingly vulnerable, inspiring, transparent, and courageous note from Predictable Revenue's Co-Founder, Aaron Ross. The post You’re going to be okay appeared first on Predictable Revenue.

Revenue 207

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The Difference Between Effectiveness and Efficiency Explained

InsightSquared

What is the difference between effectiveness and efficiency in sales? When it comes to B2B sales tools, efficiency is prioritized more so than effectiveness. But what do you gain by reps generating more meetings if they are all mediocre at best? Efficiency and effectiveness are both buzzwords popularly used by CEOs and Sales VPs to chart the course of their organization.

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Best WordPress Hosting Services

The Daily Egg

WordPress is the world’s most popular CMS. It powers more than one-third of all websites across the globe. So if you’re using WordPress to build your website, you’ve made an excellent choice. But unlike other website builders and content management systems, WordPress doesn’t offer web hosting out of the box. You’ll need to get that […]. The post Best WordPress Hosting Services appeared first on The Daily Egg.

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Redpoint 8 - Our Eighth Early Stage Fund

Tom Tunguz

Much has changed in the world since we announced our last early stage fund in 2018, especially in the last several months, as so much of our day-to-day lives have been reshaped by the coronavirus pandemic. We believe it’s more important than ever to back visionary founders, like the many we’ve had the privilege of working with as a firm so far. We’re both excited and grateful to have the opportunity to continue to partner with early stage entrepreneurs.

Startup 254
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7+ Tips On How To Build Your First Sales Team

SaaStr

Q: How do you structure a sales team when you’ve got zero experience doing sales? Well, first go get some experience with sales ??. At least, close the first 10 customers yourself. If you don’t, you’ll never have any idea how to do it. And the odds your first rep succeeds goes way, way down. OK assuming you know how to do it (you’ve closed 10+ customers yourself) … then you do you structure your first team?

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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H.O.M.E: Market – when this little piggy stayed home

Intercom, Inc.

“Home where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and school and the shops and concerts, too. H.O.M.E. is a special four-part series on Inside Intercom that explores how people across many industries and countries are managing to persevere with the help of technology. When it’s all said and done, we’ll have covered the following themes: H ealth and wellness – how are people staying healthy in mind and body?

Marketing 210
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Best Website Builders

The Daily Egg

Website builders make it easy for anyone to create a new website from scratch. You don’t need to be a developer, learn how how to code, design, or have any technical experience whatsoever. As long as you know how to use the Internet, you can create a professional website in minutes with a website builder. […]. The post Best Website Builders appeared first on The Daily Egg.

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Updating the Hunter-Farmer Sales Model for Today’s Nuanced Sales Landscape

Predictable Revenue

The hunter-farmer sales model has long been an accepted way of looking at the different roles that exist, primarily, in the Account Executive world. Sean O’Shaughnessey talks about how it has expanded to fit today's nuanced landscape. The post Updating the Hunter-Farmer Sales Model for Today’s Nuanced Sales Landscape appeared first on Predictable Revenue.

Sales 194
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You Are Not a Media Company

SaaStr

In these Shelter-and-Beyond days, many of you are trying to dial-up the media and content side of your business. Which is good. IMHE, content marketing, done right, always works. Webinars almost always work. Corporate blogs almost always work. Podcast almost always work. Viurtal events can work. But you have to do them right. More on how here: Webinars Almost Always Work.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Redpoint 8 - Our Eighth Early Stage Fund

Tom Tunguz

Much has changed in the world since we announced our last early stage fund in 2018, especially in the last several months, as so much of our day-to-day lives have been reshaped by the coronavirus pandemic. We believe it’s more important than ever to back visionary founders, like the many we’ve had the privilege of working with as a firm so far. We’re both excited and grateful to have the opportunity to continue to partner with early stage entrepreneurs.

Startup 163
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Best Accounting Software

The Daily Egg

Ask the majority of small business owners, and they will provide quite a few reasons about why they’ve started their businesses. Rarely will you hear those owners list doing their own accounting as a reason, even though they know how important proper accounting is for the long term success of the business. The best accounting […]. The post Best Accounting Software appeared first on The Daily Egg.

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Reading list: Platforms, ecosystems, and partnerships

Intercom, Inc.

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Over the past few years, we have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships.

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Adding a Second YouTube Channel on Tactical Tips — Take A Look!

SaaStr

I’m running an experiment during Shelter+ to try some additional video content. I’m not quite sure this is a format the world wants, but I’ve added a bunch of new videos and content : 10 Learnings From the Last Downturn as a SaaS CEO. How We Got to 1,000,000+ Social Followers and What We’ve Learned. What’s Really Happening in Venture Capital Right Now.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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The Fundraising Market Has Changed, But Not in the Way I Thought

Tom Tunguz

In March, I published analysis of the fundraising market in 2008. It showed that the later rounds, the series B and series C were the most impacted. The early data from March 2020 shows a different pattern. Seed and Series A rounds are first to bear the compression in the market. Later rounds are unblemished. Round volumes in seed have been declining since summer 2018.

Marketing 157
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Welcome to SEO Unlocked: Your Free SEO Training Course

Neil Patel

I learned SEO by starting my own website and just testing a lot of different tactics out. Some of these tactics worked well and others didn’t. But the way I’ve learned SEO isn’t right for everyone. Some people prefer learning by practicing like me. Others prefer learning by reading dozens of different strategies and tactics. And if you don’t have the time, you can learn SEO by creating a project on Ubersuggest.

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Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale

Intercom, Inc.

More than ever, you’re relying on us to help you keep a pulse on what your customers want and need. We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many.

Scale 129
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Come Watch the Midas List LIVE for Free at New New in Venture on May 27!!

SaaStr

We’ve added the next wave of speakers for our next SaaStr Summit, The New New in Venture on May 27th. It’s Free, and will we also add a new level of mentoring and networking ahead of the event, so sign up now to both register for your first sessions, AND for CEOs and VCs, to get access to our matchmaking tool which will launch in about 2 weeks.

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How Embedded Analytics Gets You to Market Faster with a SAAS Offering

Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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Using Facebook Lookalike Audiences to Grow Faster Online

Unbounce

Phew. You’ve moved your small business online , either with some landing pages or an ecommerce store. You’ve started building an email list of customers that want to hear about your latest offers. Maybe you’ve even set up Google Ads to advertise to people who are searching for what you’re selling. Nice job! You’re well on your way to transforming your brick-and-mortar shop into a thriving digital business.

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5 Ways to Prepare a New Salesperson for Cold Calling

Chart Mogul

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Providing the right cold calling training can make or break the success of a new team member. Nobody likes cold calling. But just because it isn’t fun doesn’t mean it isn’t effective. A study conducted by the RAIN Group in 2018 found that “69% of buyers have accepted phone calls from new providers in the last 12 months.

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The Benefits of Integrated Financials with Budgeting and Planning

Sage Intacct

What does it take to successfully manage your business? How do you measure success? To answer these questions in the simplest form, you must have a plan, identify objectives to meet it, and identify metrics to measure progress toward your identified objectives. For example, 3 years ago, I was overweight and needed to reach a normal weight for my long-term health.

Metrics 95
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SaaStr Podcasts for the Week with Work-Bench and Initialized Capital — May 8, 2020

SaaStr

Ep. 331: Jessica Lin is a Co-Founder and General Partner @ Work-Bench, one of New York’s leading early-stage enterprise funds with a portfolio including the likes of Cockroach Labs, X.ai, Dialpad, VTS and Catalyst to name a few. Prior to Work-Bench, Jessica was a Learning and Development Manager at Cisco Systems, where she worked with the Engineering organization on Agile transformation, innovation and culture.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Will Your CEO Search Produce the Best Candidate or the Least Objectionable?

Kellblog

I was talking to a founder friend of mine the other day, and she made a comment about her startup’s search for its first non-founder (aka, “professional”) CEO. She said the following about the nearly one-year recruiting process: “Because every person in the search process had veto power, the process was inadvertently designed to go slowly and not produce the best candidate.

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a16z Podcast: What’s Next in Gaming

Andreessen Horowitz

Video game technology has evolved into a global phenomenon that extends far beyond entertainment. In this episode, John Riccitiello, CEO of the game software development company Unity Technologies, is interviewed by a16z general partner Andrew Chen on the rise of … The post a16z Podcast: What’s Next in Gaming appeared first on Andreessen Horowitz.

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Building For the Future with a New and Improved FastSpring User Interface

FastSpring

On behalf of FastSpring, I am thrilled to introduce a brand new and improved FastSpring user interface! This comprehensive project to modernize our user interface and improve the overall user experience is the result of our consistent effort to provide a robust and easy-to-use full-service ecommerce platform for companies that sell software, SaaS, and digital products around the world.