SaaStr

APRIL 5, 2022

Q: Dear SaaStr: What are Some Common Decisions SaaS Startups Make that Hurt Their Ability to Scale? My partial list: Hiring “too low” to save money. A VP at $150k-$180k, especially one that wants a $50k a month budget, can sound insanely expensive. Why not just hire a manager for $80k, who can work with whatever budget you assign? The problem here is that instead of hiring an accretive resource, you hire a cost center than can’t deliver sales/leads/upsells.

Scale 253

Scale Sales Hiring Scaling Startup 253

Intercom, Inc.

APRIL 5, 2022

When it comes to customer support, there’s no substitute for the personal approach. Now more than ever, businesses are looking for a way to scale that personalized support. That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. Phone support has been carrying that personal touch for support teams for decades.

Software Review 209

Software Review Customer Support Scaling Consulting 209

SaaStr

APRIL 5, 2022

Gartner released its latest “Best Performing Marketing Channel” survey , and while it’s not as informative (to me at least) as its CIO and Cloud reports, there are a few interesting learnings: A few learnings on getting those MQLs: Email is #1. Email, done right, has always worked and continues to work. Now, Gartner’s survey looks back at a period without IRL events, so email looked to be the #1 channel that took events’ place in 2021.

Scale 294

Scale Mobile Cloud Pricing 294

FastSpring

APRIL 5, 2022

Is conversion rate optimization for SaaS and software different than traditional A/B testing for ecommerce? Is it all about getting people to click the “buy” button (like it is in Ecommerce)? Or is there more to it? I sat down with growth expert (and current director of growth at Planday) Frederic Linfjärd — and I asked him what he thought about these questions.

Interviewing 110

Interviewing SaaS Subscription Payment Features 110

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

Generative AI

The SaaS CFO

APRIL 5, 2022

The SaaS P&L is critical to the management of your SaaS business. I talk about the SaaS P&L (profit and loss statement) almost every week with SaaS founders, finance, and accounting teams. At this point, I’ve reviewed hundreds of SaaS P&Ls (also called an income statement). I’d say about 90% of them are structured incorrectly, […].

SaaS 119

SaaS Finance Management Business 119

Infinicept

APRIL 5, 2022

Infinicept Co-CEO and Co-Founder, Deana Rich was recently invited to speak on a podcast called, “Voice of Influence” hosted by Andrea Joy Wenburg. Deana shares her insights into the threat of misinformation online and what companies should do about it, the importance of using words of strength when communicating your ideas at work, and a powerful analogy to describe what employees may be going.

Communication 105

Communication 105

IT World

APRIL 5, 2022

In the mobile world pitting Apple’s iOS devices against Google’s Android devices, Apple has historically had one distinct advantage: patches and updates. Given the fragmented nature of Android (hundreds of handset manufacturers versus just one for iOS), it is simply far easier for Apple to quickly and efficiently push out updates in a way that allows a large percentage of users to get updates quickly.

VP of Engineering 104

VP of Engineering Software Engineering Mobile Engineering 104

SaaS Metrics

APRIL 5, 2022

The management of a small business may be a time-consuming and expensive endeavor. Regardless of how large or small an organization is, there are several difficulties that it must deal with regularly. These difficulties can be overwhelming since they come up out of nowhere. These include developing a consumer base, recruitment, creating. Read more. The post Weighing the Pros and Cons of New Tools for a Small Business first appeared on SaaS Metrics.

Business 98

Business Metrics Development SaaS 98

IT World

APRIL 5, 2022

Microsoft today made a flurry of announcements about new features in Windows 11 and other apps and services, saying the tweaks are designed to better support hybrid work environments. The announcements, most of which appear to be incremental upgrades, came as part of the company's " Windows Powers the Future of Hybrid Work " virtual event. The most noteworthy change will deliver tighter integration between Windows 11 and Windows 365 , Microsoft's cloud-based PC virtualization service.

Cloud 102

Cloud 102

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Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

Payments

ChurnZero

APRIL 5, 2022

This is a guest post by Paula Naba , director of Customer Success at Northpass. Did you know that 32% of customers stop doing business with a brand they love after only one bad experience? How about this: customer-centric companies are 60% more profitable than companies that don’t focus on customers. These are just two data points that underscore the importance of the customer experience and one of the major forcing factors bringing Customer Success and customer education teams together.

Education 98

Education Customer Success Customer Lifetime Value Onboarding 98

IT World

APRIL 5, 2022

In 2021, the US Bureau of Labor Statistics reported that an average of over 3.98 million workers quit their jobs every month. Never before had so many Americans left work, and the numbers haven't improved any in 2022. Indeed, in the most recent reported month, February, almost 4.4 million more people joined the exodus from work. In the words of David Allan Coe and Johnny Paycheck, more workers than ever are saying, " Take this job and shove it!

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Chargify

APRIL 5, 2022

The Software as a Service (SaaS) business model is anything but simple—especially when it comes to finance. Between recurring payments, free trials, complex pricing models, The post Choosing the Right Financial Management Tools for SaaS appeared first on Chargify.

SaaS Payments 79

SaaS Payments Payment Features Payment Solutions Management 79

IT World

APRIL 5, 2022

In the world of software, six months is an eternity. Heck, look at how much has happened over the past six months since Android 12 came into the universe. Google started and then finished a hefty 0.1-style update that lays the groundwork for significant large-screen improvements to the Android experience. And it's now well into the public development phase of its next big Android version , Android 13 — which is the rapidly forming release on most folks' minds at this point.

Software 91

Software Development 91

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Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

SaaS

Sales Hacker

APRIL 5, 2022

In this episode, we have Andy Paul , author of Sell Without Selling Out. Andy is an award-winning podcast host and a career sales veteran, having seen the growth and evolution of the entire technology industry. Join us for a fascinating conversation about how a more buyer-centric sales process leads to more sales. powered by Sounder. If you missed episode #202, check it out here : Insights into Founding a Fully Remote SaaS Company with Tom Lavery.

Scale 78

Scale Sales Underperforming Technical Team Compensation 78

IT World

APRIL 5, 2022

Apple Business Essentials emerged from beta last week, but it is not the only enterprise-focused service Apple offers that may boost your business ROI. Companies hoping to reach iPhone-, iPad-, and Mac-using customers should also look at Apple Messages for Business. What is Apple Messages for Business? Apple Messages for Business (part of Apple Business Chat family) is a service that lets your business make direct contact with customers using Messages.

Business 85

Business Enterprise 85

ITPro

APRIL 5, 2022

Cloud PC service gets additional security and productivity features that include an offline mode

Cloud 92

Cloud 92

30 Day Leadership

APRIL 5, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Jose Palomino, Founder and CEO at Value Prop Interactive. Podcast highlights: 0:25 - Jose's background - Jose explains his role at Value Prop Interactive. 1:40 - The basics of Value Prop - How does this work at an organizational and leadership level?

Revenue 52

Revenue Leadership Strategy B2B 52

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

OPEXEngine

APRIL 5, 2022

One of the best things about the software industry is its unwavering belief that there is always a better way. No mousetrap that can’t be built better. This creates intoxicating energy that flows through the industry’s consciousness. I am sure it is what attracted me to the industry a couple of decades ago and has kept me motivated over the years. But with intoxication can come blind spots.

Development Team Review 52

Development Team Review Software Review Systems Review Underperforming Technical Team 52

30 Day Leadership

APRIL 5, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Jose Palomino, Founder and CEO at Value Prop Interactive. Podcast highlights: 0:25 - Jose's background - Jose explains his role at Value Prop Interactive. 1:40 - The basics of Value Prop - How does this work at an organizational and leadership level?

Revenue 52

Revenue Leadership Strategy B2B 52

SaaS Metrics

APRIL 5, 2022

Escape room games are an actual-time adventure game which takes place inside one of our game rooms themed. It’s a relatively new concept that began in Japan around 2007 before making its appearance in the US in 2013. If you’re new to the best escape rooms in NWI, this article is perfect. Read more. The post WHAT is an Escape Room? first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS 52

OceanX

APRIL 5, 2022

Understanding Carrier Costs. Most carriers operate a delivery program based on fixed rates coupled with various surcharges. The fixed rates are typically based on two factors; weight and distance. Weight – The USPS and hybrid carriers typically have two weight scales, one for under a pound and once for a pound and up. Under a pound, or lightweight parcels, are rounded up to the next ounce increment for the rate, and parcels over a pound are rounded up to the next pound increment.

Travel 52

Travel Scaling Marketing 52

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While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

Artificial Intelligence

SaaS Metrics

APRIL 5, 2022

SaaS marketers know that the best way to grow these companies is to invest heavily in SEO. Search engine optimization (SEO) is the key driver behind maintaining organic traffic in the long term, but you have to develop the perfect strategy before you can attract your audience. How to Add to Add. Read more. The post 9 SEO Strategies for SaaS Businesses first appeared on SaaS Metrics.

Strategy 52

Strategy Business SaaS Engineering 52

CustomerSuccessBox

APRIL 5, 2022

How many times have you come across the phrase “86% of buyers will pay more for a better customer experience”? I mean, that’s the actual statistics depicting the customer preferences! And where are you in leveraging this so far? It’s over the years when the internet made most things just so accessible for the customers. And in no time it became important to deliver an awesome customer experience at all points of their communication and transaction.

Customer Lifetime Value 52

Customer Lifetime Value Customer Success Acquisition Branding 52

SmartKarrot

APRIL 5, 2022

Role: Enterprise Customer Success Director. Location: Remote, Salt Lake City Metropolitan Area, US. Organization: FullStory. As an Enterprise Customer Success Director, you will build and manage trusted relationships across a small portfolio of accounts to secure the partnership and commitment to strategic customers. Work collaboratively with FullStory’s account team and executives.

Customer Success 19

Customer Success Technical Review Technical Support Enterprise 19

CustomerSuccessBox

APRIL 5, 2022

If you’re a SaaS firm, providing an extraordinary customer experience is what you should be focusing on. This is the true competitive advantage in today’s world. To attain that goal, you need- DATA! Yes. You need advanced analytics on customer data and their behaviors. But the real question here is- Is a dedicated Customer Data Platform (CDP) enough for that purpose?

Artificial Intelligence 52

Artificial Intelligence Data Underperforming Technical Team Customer Success 52

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

SmartKarrot

APRIL 5, 2022

SaaS companies undergo a dynamic learning process. Though every SaaS founder is in the game to solve certain problems, they might make some mistakes along the way. Some make the best products, and others may face unprecedented losses with uncertain issues. This disruptive technology is great when you break in and get the code. However, it is tough to make the cut, and hence many SaaS startups fail due to bad strategy, planning, and miscommunication.

SaaS Payments 11

SaaS Payments Software Review Payment Solutions Payment Services 11