Wed.Sep 07, 2022

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5 SaaS Customer Success Trends You Need to Follow in 2022

Inturact

Customer success has changed drastically over the years, but the global pandemic has impacted the SaaS customer success process the most.

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Introducing the Embedded Payments Bill of Rights

Infinicept

Industry Leaders Unite to Produce Standards for the Embedded Payments Industry that Protect Their Payments Rights Denver — September 7, 2022 – A newly published Embedded Payments Bill of Rights that sets forth proposed industry standards, is rousing support and garnering interest from a wide range of organizations in the embedded payments ecosystem including Independent Software Vendors (ISVs).

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Mailchimp Alternatives

The Daily Egg

We have spent countless hours testing, analyzing, and shortlisting the best email marketing software available on the market today. Based on our. The post Mailchimp Alternatives appeared first on The Daily Egg.

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Join Stripe’s “Run-as-a-Service” At SaaStr Annual!

SaaStr

There are so many great partner and Friends of SaaStr events around SaaStr Annual, especially on SaaStr Nights, on Tuesday, Sep 14. I wanted to highlight a fun one just added — “Run-as-A-Service at SaaStr Annual”! We used to do a Fun Run before Annual through 2018, but it got too big and complicated. Stripe is hosting it Tuesday morning, and just sign up here.

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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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WooCommerce Review

The Daily Egg

WooCommerce is the undisputed champion for turning your WordPress website into an ecommerce selling platform. It stacks up very well against its. The post WooCommerce Review appeared first on The Daily Egg.

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Foundations for Successful Fintech Infrastructure (and Several Tradeoffs to Consider)

Andreessen Horowitz

Over the past several years, the field of fintech infrastructure has exploded with venture capital investment and entrepreneurial attention. Between the emergence of Stripe, Plaid, and other category-defining decacorns; the continued launches of financial services offerings from non-banks like Apple … The post Foundations for Successful Fintech Infrastructure (and Several Tradeoffs to Consider) appeared first on Andreessen Horowitz.

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Navigating the Rocky Road from Founder-Led Sales to The First Dozen Sales Professionals with Demodesk CEO Veronika Riederle and VP Revenue Lauren Wright (Pod 588 + Video)

SaaStr

How do you build a sales organization from scratch? How do you go from $0 to $1M ARR and beyond? What about moving from founder-led sales to building a sales team and scaling your revenue growth? Demodesk’s CEO, Veronika Riederle, and VP of Revenue, Lauren Wright, answer the most pertinent questions on scaling a SaaS start-up as they take us through lessons learned from the three stages of growth. 1.

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Built for you: Tooltips, new support languages, personalized posts, and much more

Intercom, Inc.

It’s been an incredible summer here at Intercom – so let’s close it out with some hot new features! ??. It’s no secret that customer experience is the key differentiator for online customers today. That’s why our latest updates have been built to help you deliver the most personalized, contextual, and convenient experience possible. So without further ado, let’s dive into what we’ve built for you over the past month.

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How to Build Predictable Pipeline to Steady Your Course to Revenue (and hit your number)

Sales Hacker

60% of sales leaders are not confident that they’ll hit their revenue goals. With a global market more reactive and volatile than ever, this is an incredibly stressful environment for both your sales reps and your management team. That’s why we need to ensure your pipeline is predictable and in a secure space to lighten the pressure (letting your teams get back to doing what they do best: prospecting and selling).

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Mastering Apache Airflow® 3.0: What’s New (and What’s Next) for Data Orchestration

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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Did Your Board Order a Decision or a Discussion?

Kellblog

[Restructured. See notes.]. I think board meetings should have more discussions and fewer proposals. Why? The hardest questions often don’t lend themselves well to proposals. Think: global warming , cultural divisiveness. Or, in business: investor alignment, exit strategy, or a flawed corporate strategy. You’re not going to solve those issues in 45 minutes by quickly reviewing three options.

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A Look Behind the Curtain: Hiring the Best Salespeople (and the rules no one talks about)

Sales Hacker

Ever wonder what really happens behind the scenes of hiring salespeople (for a high-performing sales team)? It’s not as simple as it sounds. Most companies focus on the skills and experience they’re looking for but forget about culture fit and work ethic. Those are important but there are a few secret ingredients that should be at top of your list that may shock you.

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On-chain trusted setup ceremony

Andreessen Horowitz

… The post On-chain trusted setup ceremony appeared first on Andreessen Horowitz.

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Slack offers new DocuSign integration to streamline e-signature process

IT World

Slack has announced a new contact lifecycle management (CLM) integration with e-signature platform DocuSign, allowing users to navigate the full agreement processes inside their Slack workspace. Although users already had the ability to send, sign and collaborate on agreements with DocuSign eSignature for Slack, much of the process still required the need for access to multiple, disparate systems, for internal and external stakeholders alike.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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How to Close a Sale: 30 Deal Closing Techniques, Tips & Questions to Ask

CloseSaaS

Learn how to close a sale like a pro: Dive into 30 sales closing techniques, plus closing questions you can use to move deal across the finish line.

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After Apple's iPhone 14 launch event, a few things to consider

IT World

Apple today confirmed most of the pre-event speculation when it introduced its iPhone 14 range (with only the Pro models equipped with a new A16 chip), a three-model Apple Watch range and new AirPods Pro. No surprise: this was primarily a consumer-focused event with enterprise considerations few and far between. But here are a few insights I picked up.

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Sales Metrics Guide: Which KPIs to Track, Why & How (to Create High-Performing Sales Teams)

CloseSaaS

Data analysis is key to building great sales teams. Here are the sales metrics top sales managers and salespeople use to drive record-breaking results.

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America is (almost) ready for Apple Reality distortion

IT World

Ahead of what will be Apple’s iPhone, Apple Watch, and AirPods Pro refresh event later today , don't forget another big reveal we think it has planned : mixed reality glasses branded Reality One. What kind of reception can these things expect?

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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27 Revealing Sales Discovery Questions Every B2B Sales Rep Should Know

CloseSaaS

Want to understand your prospects better? Save time in your sales process and focus on leads that matter by learning how to ask the right sales discovery questions.

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Collaboration tech evolves for the post-COVID future

IT World

Although many organizations were already in the process of planning or implementing digital transformation strategies when COVID-19 struck, the pandemic pushed those companies to fast-track their efforts. As work from home become the rule, not the exception, enterprises rushed to deploy collaboration tools so employees could work together and remain productive from disparate locations.

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The Secret Sauce to Sales Success with Jeffrey Gitomer

Dubb

As sales professionals, we are all searching for the secret sauce to sales success. After all, all of us have sales goals that we need to reach. But the ones who reach them consistently have something in common. They rely on video. Video isn’t a new technology. In fact, even if you are just. The post The Secret Sauce to Sales Success with Jeffrey Gitomer appeared first on Dubb Blog.

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Recapping Our Recent Webinar on the Unique Challenges of SaaS Security

BetterCloud

Huge tech companies like Microsoft , HubSpot , and Okta have all been victimized by SaaS cyber attacks so far in 2022. Whether your operation is big or small, securing a cloud-first environment can be a tough task, especially as employees are increasingly less likely to be tethered to work computers and office environments. But it’s also no secret that remote work is a lot more convenient for employees.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Why Continuous Learning Is a Requirement for Leadership with Cort Irish

30 Day Leadership

In your role as a leader, at whatever level you are at today, acquiring the skills to add more value is your responsibility. Cort Irish, VP of Marketing & Communications at Claritas, and I talked about this and how important it is to take control. The best part is there are opportunities all around you both inside and outside of your organization.

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5 Ways A Good API Contributes To The Success Of Your SaaS Project

SaaS Metrics

If you’re an entrepreneur with an innovative project, you are most likely to always keep your eyes open for novel ways to make your SaaS business more successful. You may have heard that creating and using a good API can be one of those ways. But what does that mean, exactly? In. Read more. The post 5 Ways A Good API Contributes To The Success Of Your SaaS Project first appeared on SaaS Metrics.

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Sep 07 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal, and expansion of your customer portfolio.

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US Commerce Dept. unveils strategy for distributing CHIPS Act funds

IT World

An announcement made this week by the US Department of Commerce detailed the agency’s plans for distribution of $50 billion appropriated under the CHIPS and Science Act, which was signed into law last month by President Joe Biden. The Act is aimed primarily at revitalizing the domestic semiconductor manufacturing industry in the US, which has seen its market share slip drastically in recent years due to high operational costs compared to its East Asian competition.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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TAM SAM SOM: The Art of Calculating Market Size for Your Business

SmartKarrot

Starting a new company comes with a lot of energy and enthusiasm. You may have also envisioned its success in the market and earning huge profits from it. For this vision to come true, you must have a fair idea of the market you are operating in – you will have to know the size of the market and the share you have in it. When you know your market size and share, you can set a realistic revenue goal and forecast your profit potential.