Tue.Feb 15, 2022

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The $2 Million Dollar Man/Woman: How to Think About Scaling Your Customer Success Team

SaaStr

In SaaS, there are a lot of great “rules” that do make sense overall but can be confusing or borderline misleading at times. E.g., Sales +Marketing Expenses < First Year ACV = Success ? I.e., keeping the Magic Number at or above 1.0. Great rule — if you have the capital to fund it. But maybe not while you are scaling, you can often afford to invest more if you have funding.

Scale 241
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Who did I just hire!?

IT World

These days it’s not uncommon to interview someone over Zoom and never actually meet them in person. A friend recently told me they hired a great candidate for their Kubernetes senior engineer position. This was a big deal. Kubernetes-savvy people are rarer than hen’s teeth. The person they hired showed he had the technical chops they needed and made it through three rounds of interviews with flying colors.

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Who’s Coming to SaaStr Miami Meetup March 3rd?

SaaStr

SaaStr’s first IRL event of 2022 will be in Miami on March 3. We’re taking over Veza Sur Brewing for an evening of AMAs and networking with 200+ SaaS VCs, CEOs, Founders, and Senior-level leaders! Aside from the amazing speakers, who else will you meet there? 305 ventures. 500 Global. 71lbs. Accelevents. Acronym Venture Capital. Addigy. Altigroup.

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[Podcast] SaaS Observability Done Right

Frontegg

When we talk about next-gen SaaS products, Product-Led Growth (PLG) and bottom-up terms come to mind. What are these all about? What do developers need to look out for? Aviad Mizrachi, co-founder and CTO at Frontegg and Dotan Horovits, Technology Evangelist at Logz.io, converged to discuss the crucial SaaS Observability aspect. Here’s a quick recap.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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Meet Chrome OS Flex, Google's new weapon for desktop domination

IT World

Google's Chrome OS platform has come a ridiculously long way in an incredibly short time. Back when it launched in 2010 , Chrome OS truly was just a browser in a box — a dead-simple operating system designed to act as a portal to the web and not much more. The software had no desktop, no task bar, and barely even anything in the way of settings. It was essentially just a full-screen browser window — and that's it.

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Asana launches Asana Flow to power intelligent work prioritization

IT World

Work management platform Asana today launched Asana Flow , a suite of offerings organizations can use to build, run, and improve their workflows. Asana Flow includes a redesigned intelligent Home interface to boost productivity, enhancements to Workflow Builder that allow users to build start-to-finish workflows across Asana’s Work Graph data model, an expanded developer toolkit featuring new integrations with Miro, Jotform, and Google Drive, and improved reporting processes.

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Investing in Memora Health

Andreessen Horowitz

“The physician must be able to tell the antecedents, know the present, and foretell the future…” – Hippocrates. Even in today’s modern era of care delivery, this description of a physician’s core responsibilities still resonates. As patients, we hope – … The post Investing in Memora Health appeared first on Andreessen Horowitz.

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The Apple Silicon transition is almost complete

IT World

Apple is expected to introduce new Macs over the next year as it reaches the end of what is arguably its easiest and most successful tech transition yet, to Apple Silicon. Apple will complete its line-0up soon. The next few months should see Apple introduce M-series chips across all the remaining computers in its range, including a much larger iMac , with an iMac Pro equivalent in June and the Mac Pro later this year.

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How to Add Video To Your Sales Strategy to Ignite Your Funnel

Sales Hacker

Video is one of the most powerful tools in a virtual selling toolkit. But if you don’t use it properly in you sales strategy, you won’t get the most out of your prospecting and outreach. Join Jimmy Gagnon, Andrea Bowers, and Jeff Swan as they break down why having a video strategy is so important to your team’s success and how to do it properly. The post How to Add Video To Your Sales Strategy to Ignite Your Funnel appeared first on Sales Hacker.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Unifying Team Culture Through Branding with Julia Blachman

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Julia Blachman, Head of Global Human Resources at IRONSCALES. Podcast highlights: 0:23 - Julia's background - Julia explains her role at IRONSCALES. 4:48 - Building a company identity - Julia calls her team "scalers" instead of employees. 10:31 - Your role as an HR leader - Julia lives by this philosophy. 11:11 - Decisions vs approvals - What's the difference between the two within an o

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Cracking the Code to Ultra Large Deals with Jamal Reimer

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Jamal Reimer , Commercial Vice President at Saama and author of Mega Deal Secrets , a book about the principles that unlock the biggest deals of our career. Join us for an amazing conversation about building an achievable, repeatable roadmap for elite performance for any sales team or individual rep selling enterprise solutions. powered by Sounder.

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Unifying Team Culture Through Branding with Julia Blachman

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Julia Blachman, Head of Global Human Resources at IRONSCALES. Podcast highlights: 0:23 - Julia's background - Julia explains her role at IRONSCALES. 4:48 - Building a company identity - Julia calls her team "scalers" instead of employees. 10:31 - Your role as an HR leader - Julia lives by this philosophy. 11:11 - Decisions vs approvals - What's the difference between the two within an o

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How Sellers REALLY Want To Learn

Sales Hacker

Training sales reps has always been difficult. Having to do it virtually makes it even more challenging. But there are some pretty amazing tricks you can use to energize your sellers and help them remember what they learn. The post How Sellers REALLY Want To Learn appeared first on Sales Hacker.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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4 SaaS Marketing Strategies for 2022

SaaS Metrics

Software as a service, better known as SaaS, is a big player in the world of business. The overall SaaS market is expected to reach a whopping $397.5 billion by the end of 2022 and those who are in the SaaS world are constantly looking for new ways to grow their business. Read more. The post 4 SaaS Marketing Strategies for 2022 first appeared on SaaS Metrics.

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An Overview of Global SaaS Compliance for Modern Finance in 2022

Chargebee

When you think of growth, you must think of compliance as well. So how do you ensure that your SaaS is compliant, without losing focus on the gazillion other things you have on your plate?

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Feb 15 – Customer Success Jobs

SmartKarrot

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Build and lead a team of onboarding, customer training, and account management professionals.

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Gazing into the Crystal Ball: 2022 Predictions for eCommerce

Chargebee

According to McKinsey research, at the height of the pandemic, the eCommerce industry saw ten years’ growth in just 90 days. Since then, the shift to online shopping has continued, with Digital Commerce 360 estimating total U.S. online retail sales in 2021 to top $886.

Sales 52
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How to Use Webinars to Supercharge SaaS Customer Success?

SmartKarrot

Success in SaaS is not as easy as it seems. Boosting sales and acquiring customers will not be sufficient. You need to retain customers, and the best way to do that is with winning customer success strategies. A key aspect of customer retention and customer success is ensuring you get customer loyalty. Customer marketing is vital to enhance customer experience.

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From Exchange to Experience: How Headless Subscription Management is Redefining eCommerce

Chargebee

Headless subscription and revenue management tools are now to eCommerce what 'big data' was to digital businesses in 2010. Learn how eCommerce brands like the Dollar Shave Club leveraged headless subscription management to build advanced scale-worthy platforms with little time and money and took on market leaders.

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Top 30 Customer Service Experts to Follow in 2022

SmartKarrot

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. Today, almost all companies, irrespective of the industry they operate in, give special attention to customer service and make rigorous efforts to ensure customer success.

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Shopify Markets: What Shopify Partners Need to Know

Baremetrics

As the ecommerce sector grows in size, it also grows more competitive. One of the best ways to maintain your edge over the competition is to go global. However, selling globally comes with a series of challenges. There are many factors complicating international sales compared to local ones. Shipping costs, local sales taxes, and customs fees vary widely, and no one can be expected to know these rates off the top of their head.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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How OceanX Helps Clients Achieve Sustainability Goals

OceanX

It’s no secret that consumers want high-quality products. In fact, 89 percent of consumers in one poll shared that what matters most when choosing which products to buy is the overall quality of the product. . While the caliber of a product continues to hold the top-ranking deciding factor for most consumers, more and more shoppers are on the lookout for environmentally friendly options.

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Getting Clarity around COGs Benchmarks in 2022

OPEXEngine

Paired with gross margin (GM), cost of goods (COGs) tells investors in a single glance about the profitability of revenues, SaaS business model purity, and company efficiency. However—against the backdrop of ever-changing reporting guidance and a myriad of morphing elements in recent years—easily distinguishing COGs from OPEX is anything but seamless or intuitive today.

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Customer Education & Its Best Practices

ChurnZero

Customer education is an essential aspect of developing loyal customers. It’s a core approach to customer lifecycle stages, from engaging and educating prospects to creating user-focused education after a purchase. A CE program helps your users get the most value out of what you sell by equipping them with the skills, knowledge, and instruction they need to get results.

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Customer Education & Its Best Practices

ChurnZero

Customer education is an essential aspect of developing loyal customers. It’s a core approach to customer lifecycle stages, from engaging and educating prospects to creating user-focused education after a purchase. A CE program helps your users get the most value out of what you sell by equipping them with the skills, knowledge, and instruction they need to get results.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.