Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. The opportunity emerged out of a shift in how we practice sales. Starting a new sales team is not unlike doing improv.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

Buffer Resources

JANUARY 18, 2024

As a job seeker, the benefits were great — the platform recommended jobs I would be a top applicant for and allowed me to reach out to hiring managers directly, even if I wasn’t connected to them. The more expensive plans are targeted at salespeople and recruiters.  Is there a workaround for non-premium users? 

Technical Review 104

Technical Review Systems Review Sales Recruiting AI Search 104

SaaSX

JULY 12, 2020

Determining if sales or customer success should own customer expansion and renewals is the age-old SaaS question. I know everyone wants a definitive verdict on this, but the good news is that either approach can work well. If you are a SaaS founder, sales, or CX leader you have probably spent a lot of time thinking about this topic.

Sales Recruiting 90

Sales Recruiting Sales Hiring Sales SaaS 90

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Sales Hacker

MARCH 12, 2020

Like most things in life, hiring sales talent is a matter of timing. Especially since the best candidates with strong sales skills are usually snatched up within 10 days. That’s why it’s critical to overcome indecision and move quickly when recruiting sales talent. Is it unrealistic sales quotas?

Sales Hiring 76

Sales Hiring Sales Recruiting Compensation Underperforming Technical Team 76

OpenView Labs

AUGUST 19, 2021

Sales recruiting is broken. The sad truth is that VP of Sales are turning over within 19 months —and that timeline is shrinking. . Not only that, the market has heated way back up and the VP of Sales is one of the most sought after roles. This isn’t linear and there are many shades of grey when it comes to sales. .

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Buffer Resources

JANUARY 18, 2024

As a job seeker, the benefits were great — the platform recommended jobs I would be a top applicant for and allowed me to reach out to hiring managers directly, even if I wasn’t connected to them. The more expensive plans are targeted at salespeople and recruiters.  Is there a workaround for non-premium users? 

Technical Review 62

Technical Review Systems Review Sales Recruiting AI Search 62

Andreessen Horowitz

APRIL 23, 2024

Whether it’s creating better tools to write code and test code, better tools for customers to engage with reps, better tools for sales teams to engage with their prospects, all those things are happening inside of Bill. What are your strategies for recruiting and retaining talent within your respective organizations?

Payments 107

Payments Forecasting Payment Services Payment Solutions 107

Upscope

MAY 24, 2019

There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective. Below we'll stick to a simple definition and then show you 7 examples of how companies implemented CX strategies. Contents Why have a CX Strategy. A customer description.

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

Sales Enablement, SaaS and Growth

SEPTEMBER 17, 2018

By definition, winning organisations are the rarest of beasts (there can only ever be one winner), but in addition to their talent, successful teams possess an exceptional work ethic, the highest standards, unshakable confidence, and a determination that literally sets them apart from the competition. But that’s only the start.

Sales Recruiting 152

Sales Recruiting Sales Hiring Construction Strategy 152

Sales Hacker

OCTOBER 6, 2020

Today on the show, we’ve got Eddie Baez, the co-founder of Career Pipe, a recruiting agency and SDR training program for underrepresented groups and minorities primarily in New York City. Eddie is bringing B2B sales to a group of people that may not be as aware of it. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Sales Recruiting 63

Sales Recruiting Sales Hiring Scale Sales 63

Sales Hacker

SEPTEMBER 30, 2020

Companies were growing their sales organizations and bringing in more revenue. Companies everywhere have frozen their hiring and laid off workers — with sales reps often among the first to go. I’ll be honest: as the leader of a sales-focused recruiting company, this has been tough for me and my team.

Sales Hiring 94

Sales Hiring Scale Sales Recruiting Sales 94

Incredo

NOVEMBER 21, 2019

If sounds like this topic can help you generate more SaaS sales with less risk, we are starting! In reality, creating collateral for affiliates, recruiting, training and motivating affiliates takes a lot of effort. We provide sales copy, banners, keywords, etc. What are and what are not SaaS affiliate programs?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

SmartKarrot

FEBRUARY 17, 2022

These highest-paid employees of a company are responsible for setting strategies for the company and making high-stake decisions. The availability of myriads of channels with differing marketing strategies can leave customers confused at the end of the day. Being a B2B SaaS company, do you require an Omnichannel Officer?

Sales Recruiting 10

Sales Recruiting B2B Sales Hiring Technology 10

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. Ryan Bonnici: So they work hand in hand but I think, yeah, we definitely went a little bit too far in one direction.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

Sales Hacker

SEPTEMBER 6, 2018

Sales is a hyper-social, customer-facing role that can get highly stressful. In this article we talk about the top indicators of sales burnout and how to tackle them. We all know Sales is the job for the people person — the high-flying, always-on-the-go charmer that’s on the phone, in meetings and/or closing deals.

Sales Recruiting 68

Sales Recruiting Sales Metrics Strategy 68

Andreessen Horowitz

OCTOBER 16, 2023

One of the toughest challenges for founders — and especially technical founders who are used to focusing so much on product features over sales — is striking “product-market fit”. The concept can be defined many ways , but the simple definition shared in this episode is: it’s when you understand the business value of your product.

Product Marketing 81

Product Marketing Scale Sales Hiring Sales Recruiting 81

OpenView Labs

JUNE 3, 2021

Specifically, I’m talking about product management and product marketing. Unlike functions such as sales, engineering, or finance—where the roles, responsibilities, and outcomes are clearly understood (and measurable)—product management and product marketing can’t always make those claims, particularly in early-stage companies.

Product Marketing 93

Product Marketing Sales Hiring Startup Scale 93

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Valuize Consulting

DECEMBER 7, 2021

Is it going to come from the Sales and Marketing budget, or General Administrative budget? In order to scale a Customer Success organization in a way that’s meaningful for your engagement strategy, the budgeting aspect has to be clearly defined from the beginning. leverage Training & Development. A: “The short answer is no.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

JULY 9, 2019

Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. However, back in 2013, in my previous career as a strategy consultant, I was doing a lot of work with telecoms companies in South Africa.

Scale 162

Scale Sales Recruiting Scaling SaaS Payments 162

CustomerSuccessBox

DECEMBER 13, 2021

SuccessHACKER is a Customer Success advisory firm focused on providing education, recruiting, and consulting to high-growth companies. Pre-sales / Post Sales). Any tips on a handoff from sales to the onboarding team? Do you have different strategies for different segments of customers?

Onboarding 52

Onboarding Sales Recruiting Underperforming Technical Team Consulting 52

User Pilot

AUGUST 21, 2023

Despite not being classed as a C-level position, product managers are often leading multidisciplinary initiatives that start with your developers and end with the sales team so confident leadership is a must. Here are the product management skills and experience questions you should ask: How do you perform customer research?

Interviewing 82

Interviewing Underperforming Technical Team Management Sales Hiring 82

Incredo

OCTOBER 17, 2019

common software sales comp plans, 2. what factors to consider before defining your SaaS sales commission percentage. We will share 8 ideas on how to increase your sales team’s productivity and help them close more deals. We will share 8 ideas on how to increase your sales team’s productivity and help them close more deals.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. But the one thing you must think about is sales. Without sales, your startup dies. Yet, sales is all too often a dirty word. They go for the sale without caring about what the customer needs in the first place. Coach regularly.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Sales Enablement, SaaS and Growth

OCTOBER 16, 2017

The sales enablement industry has taken tremendous strides in recent years, but by most measures, it's still a relatively immature function. To fill this "best practices void" and play my part in elevating the role of sales enablement I often take ideas from other fields and apply them to my work at HubSpot.

Sales Enablement 100

Sales Enablement Sales Recruiting Scale Sales 100

User Pilot

SEPTEMBER 29, 2023

designing screens, writing code, running tests), product management is a broader concept that encompasses strategy , vision, and product-market fit. Your marketing and sales teams have a big part to play in making sure you roll out to your target market smoothly and drive interest on day one.

Development 94

Development Software Review Sales Recruiting Technical Review 94

Incredo

OCTOBER 17, 2019

common software sales comp plans, 2. what factors to consider before defining your SaaS sales commission percentage 4. and finally figure out how much that SaaS sales salary should be. In the end, a bonus section is waiting for you! What are 5 common SaaS sales compensation models? We will write about: 1.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

SaaStr

APRIL 23, 2019

And can you talk a little bit about touching on the hiring point, because you did say that you focused a lot on talent, and recruiting. And coming from Brazil without a big network in Silicon Valley, un-launched, without a website, it was actually really hard to recruit the first ten people. Definitely under 15. Anu: Got it.

Sales Hiring 160

Sales Hiring Sales Recruiting Scale Payment Methods 160

Neil Patel

MARCH 17, 2021

For this article, I’m using the definition from Pew Research Center, which categorizes anyone born from 1997 to 2012 as part of Gen Z. While they might not be a fantastic audience for brands in the alcohol or broadcast TV spaces, there are definitely some things Generation Zers do enjoy. What Is Unique About Generation Z? Its answer?

Social Media 145

Social Media Advertising Sales Recruiting Branding 145

Sales Hacker

JANUARY 5, 2021

Subscribe to the Sales Hacker Podcast. How the role of sales development has changed [13:10]. Keeping new sales professionals focused on the mission [18:44]. Sam Jacobs: This week on the show, we’ve got Kata Nyitrai , head of global sales development for Meero, a fast-growing company in Europe. We’re on iTunes.

Scale 92

Scale Sales Recruiting Technical Review Outsourced Development 92

ProfitWell

DECEMBER 13, 2019

The goal in SaaS sales is not to convince your customer to buy your product there and then—it’s to win that customer over to your product for a lifetime. We’ll tell you how to use your understanding of a prospect to turn them into a delighted customer, what metrics to lean on, and how to build the perfect SaaS sales team. What is SaaS?

Scale 61

Scale Sales Recruiting SaaS Sales 61

Neil Patel

SEPTEMBER 6, 2021

While some platforms (like Shopify) are free to set up, they can also take expensive fees for each sale. If you offer digital services and need a marketplace to promote your services, Fiverr is definitely one to check out. Listing your services on PeoplePerHour should be a critical component of your marketing strategy.

Marketplace as a Service 139

Marketplace as a Service B2C Payment Services Payments 139

Neil Patel

JANUARY 6, 2023

At the same time, the number of houses up for sale is at historic lows. However, unless you introduce a real estate/realtor SEO strategy, your listings might not get in front of the people who actually want to see them. All that results in more sales and a growing income. What does that mean for you? It’s called real estate SEO.

Technical Review 84

Technical Review Social Media Sales Recruiting Engineering 84