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30+ Tough Learnings from Losing a Top Customer

SaaStr

As a founder, you’ll just run out of time to properly manage key customers and partners yourself. Hire that person, and make sure they are someone the top customers can really trust and count on. “That it was much easier to do more in order to keep that customer than to get a new “top” customer.

CTO Hire 270
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Accelerating Crafty's Launch Using AI Models

Crafty CTO

So once I made the decision to move ahead on the launch of Crafty CTO , I wanted to get on with it. Then came the decision to launch Crafty CTO and suddenly I had a burning need for art, starting with a logo. Even for the impatient, though, there’s a minimum quality bar to hit if you want a credible business footprint.

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I Asked 13 Buffer Leaders for Advice on Succeeding in My New Role

Buffer Resources

Given that their guidance is so universal — both for people just stepping into new roles and those at fast-paced companies like Buffer — I thought I’d share their wisdom here. ⏰ Time at Buffer: 11 years, 6 months Andy was one of Buffer’s earliest hires.

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Meet BetterCloud’s New VP of Quality, Daniel Waithe

BetterCloud

Prior to joining BetterCloud as our new VP of quality, Waithe was a director of engineering at MailChimp. Secondarily, I had a chance to chat with [CTO Jamie Tischart ] even before he joined the company. It didn’t take me long to say, “Oh yeah, this is a leader I definitely want to work with and learn from.”

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How I Got Promoted: Marques Stewart, VP of Technology at Achievement First

BetterCloud

A couple of weeks ago, we launched a new podcast called SaaSOps Leaders With David Politis. I just knew there was always going to be something new to learn and I wasn’t going to get stagnant in it. ” At that time, I said, “You know what, I think I really want to become a CIO or CTO.”

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2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer. Chief Performance Officer.

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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

Some of the things we talked about were operational overhead and cost of various data stores we were running, along with whether or not we needed to hire dedicated database administrators for various different technologies. Ciaran, our CTO , came up with this magical line. That’s definitely how we move fast.