Tom Tunguz

MARCH 28, 2021

Robots read pdfs that customers provide and input that data into other computer systems. Customer support teams might use RPA robots to read the contents of an email, find an order number, look up the order, and present the support agent with some key data. Lastly, let’s touch on UIPath’s revenue streams.

Payment Services 359

Payment Services Metrics Payment Solutions Payments 359

SaaStr

APRIL 4, 2022

Jess Weimer, Senior Vice President of Revenue Marketing at Podium, discusses why it’s time to pivot from demand generation to revenue marketing and best practices for making that pivot. The original function of demand generation was about the top-of-funnel awareness and vanity metrics. Pillars of Revenue Marketing .

Scale 232

Scale Revenue Scaling Marketing 232

SaaStr

MAY 13, 2022

There are many ways to track your marketing performance, but if you want to understand how effective it is, one metric reigns supreme: revenue. The most successful marketing strategies achieve short-term and long-term growth by driving revenue year after year. What is revenue marketing? Know your data.

Revenue 215

Revenue Scale Engineering Marketing 215

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. The Metric Monolith: The Rise and Fall. Gross Margin = 70% +.

Metrics 205

Metrics Machine Learning Artificial Intelligence Technical Review 205

User Pilot

FEBRUARY 26, 2024

Digital product metrics reveal how customers interact with your product. However, not all metrics are created equal. In this article, we hone in on the best metrics for product teams looking to drive product growth. We discuss 15 of the most important metrics and examine what to consider when choosing which metrics to track.

Metrics 98

Metrics Customer Lifetime Value Scale SaaS 98

The Angel VC

APRIL 24, 2015

When I talk to SaaS startups and take a look at their metrics, it still happens quite often that some of the numbers aren’t quite clear to me and it takes some time to clarify things. I’m not referring to sophisticated reports or analyses but to the much more mundane question of what exactly people mean when they use a term like “revenues”.

Payments 193

Payments SaaS Payments Metrics Revenue 193

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 97

Metrics Customer Lifetime Value Data Analysis Engagement 97

ChurnZero

JULY 8, 2022

Cut to 2022, and the idea that a SaaS company could secure venture funding without investors digging deep into retention metrics seems comical, if not reckless. Net revenue retention (NRR) is taking center stage as the qualifying metric for determining the health of a SaaS business. Net revenue retention defined.

Technical Review 98

Technical Review Software Review Retention Metrics 98

SaaS Metrics

JUNE 17, 2023

Revenue forecasting is an integral part of any business as it is the process of estimating what your revenue will be in a specific time period based on your current and previous performance. Typically, it is calculated annually or quarterly.

Forecasting 52

Forecasting Revenue Data Business 52

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. What is data tracking?

Data 96

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 96

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Metrics 86

Metrics Customer Lifetime Value SaaS Acquisition 86

FastSpring

APRIL 18, 2024

McKinsey research into the future of customer experience showed an increase in sales revenue of 2%-7%. Other McKinsey research showed that when companies successfully create a better customer experience, they can see revenue growth of up to 10% and cost reductions of up to 25% over two to three years.

Payment Methods 78

Payment Methods Payments SaaS Payments Merchant Services 78

Tom Tunguz

AUGUST 15, 2022

Omni builds modern BI with a consistent data model using SQL. Looker’s fundamental innovation, LookML, enabled one person to define the revenue metric & everyone else in the organization to use it. Then entered the data world. Omni will be another huge step forward in the Decade of Data.

Data 235

Data CTO Innovation Engineering 235

SaaStr

MARCH 25, 2022

Tracking business performance through revenue targets remains one of the most valuable ways to measure company success. According to Blond, there are two main components to creating the perfect revenue goal: “There are two variables to hitting targets. At this stage, you don’t need a revenue target quite yet.

Sales Hiring 255

Sales Hiring Revenue Finance Startup 255

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Social Media 95

Social Media Data SaaS Scale 95

Tom Tunguz

SEPTEMBER 1, 2021

The company leverages novel storage techniques to scalably collect data on how users engage with mobile apps and web sites. Revenue, $M. Revenue Growth. -. Amplitude’s revenue growth rate is in the top quartile for modern software companies at 49%. Gross Margin. Sales Efficiency. -. Net Income Margin.

Metrics 269

Metrics Benchmarks PayPal Enterprise 269

SaaStr

NOVEMBER 25, 2023

Jameson Yung, SVP of Sales at Gong, and Sam Blond, Partner at Founders Fund and previous CRO at Brex, share five tactical ways to get back to growing and hitting revenue targets. The days of working a little for big returns are behind us in the Boom of ‘21, so what can you do to start hitting revenue targets? #1: Revenue matters, too.

Sales Hiring 194

Sales Hiring Underperforming Technical Team Revenue Sales 194

Clouded Judgement

APRIL 11, 2024

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. This is the data point shown for Q4 ‘23. this quarter.

Cloud 177

Cloud Software Azure AWS 177

Sales Hacker

JANUARY 30, 2024

Only one month into 2024, we’re already seeing a significant shift in the marketing metrics world. Part of this re-evaluation has led many to believe it’s time to bid farewell to the Marketing Qualified Lead (MQL) as a primary metric and embrace the concept of pipeline as the new kingpin of success in marketing efforts.

Metrics 90

Metrics Marketing Technical Review Sales Funnel 90

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Lifetime value determines revenue potential from each customer.

Metrics 90

Metrics Customer Lifetime Value SaaS Scale 90

Baremetrics

AUGUST 3, 2021

We’re here to tell you that all revenue is good revenue. But there are nuances that you need to know when operating your SaaS business when it comes to revenue. Those nuances come into play when understanding the different types of revenue in your SaaS business. What is Revenue? Types of Revenue 1.

Payments 98

Payments Revenue Payment Services SaaS Payments 98

Intercom, Inc.

DECEMBER 8, 2020

This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Help desk metrics vs. KPIs. Ticket volume or total conversations.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

SaaStr

APRIL 2, 2021

Jamin Bell of Altimeter Capital has a great Substack looking a lot of SaaS and Cloud metrics. I thought I’d pull out one set of data and focus on what it means for startup valuations. The ones were pretty good growth are worth 15 next year’s revenues. Do that, and you are a growth stock with a high revenue multiple.

Startup 255

Startup Revenue SaaS Cloud 255

SaaStr

OCTOBER 5, 2022

Confluent’s President of Field Operations, Erica Schultz, explores different tactics businesses can employ to scale revenue and increase efficiency in the current macro environment. You can answer these questions by tapping into market data and insight. How can adopting a consumption-based culture help you scale revenue?

VP of Engineering 188

VP of Engineering Scale Scaling Sales Hiring 188

Chart Mogul

MARCH 23, 2023

Are you effectively expanding revenue from your existing customer base? If you’re unsure, check your retention metrics. Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers? Your NRR is 103.9%.

Retention 52

Retention Metrics Revenue Scale 52

Chart Mogul

JUNE 1, 2023

So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. So if you are keeping a close eye on your retention metrics this year, you’re not alone. faster than their peers in 2022.

Retention 90

Retention Metrics Benchmarks SaaS 90

Tom Tunguz

APRIL 21, 2024

Different accounting rules govern revenue & cost recognition. 1 FCFY is a metric that measures this : how much of a company’s revenue, after funneling through every cost imaginable, is left over in its bank account at the end of the year. Free cash flow yield has its imperfections & nuances like any other metric.

Software 193

Software Business Construction Government 193

Kellblog

OCTOBER 30, 2022

Unlike Meritech Public Comps , where you can see metrics for the best [1], public SaaS companies, this private company data is somewhat harder to come by (the only other source that springs to mind is RevOps Squared ) and, for most of us, it provides much more realistic comparables than Meritech [2]. Free cashflow (FCF) margin of -5%.

Metrics 136

Metrics SaaS Benchmarks Churn 136

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. Reaching product adoption is critical for subscription-based business models where revenue comes after the initial conversion. Book a demo to learn more today ! What is time-to-value?

Metrics 92

Metrics Customer Lifetime Value Churn Onboarding 92

SaaStr

FEBRUARY 24, 2023

How do the best-in-class companies perform when ARR is treated as a growth metric? The revenue per FTE surpasses the spending around the $100M mark in ARR, and the trend continues to IPO where revenue growth doesn’t lead to an inflation of per-employee spend. They initially double their ARR each year in scaling post $10M.

Scale 197

Scale Sales Hiring Scaling Venture Capital 197

Baremetrics

SEPTEMBER 26, 2021

There might not be an industry more addicted to its metrics than SaaS, and there is good reason for it. Coming from data and engineering backgrounds, most SaaS founders know that good decisions require good data, and great decisions require as much good data as you can find. What are metrics? Revenue churn iii.

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Chart Mogul

JULY 26, 2022

The Challenge: Segmenting SaaS Metrics by Region. This difference in metrics across regions impacts how we make decisions, especially our commission calculations for our sales team. They needed data to create a new system. Using revenue data was a clear choice. Example Revenue Heat Map in ChartMogul.

Revenue 52

Revenue Data Sales Churn 52

Kellblog

OCTOBER 13, 2022

Is it MRR (monthly recurring revenue)? Why does the phrase “recurring revenue” appear exactly zero times in Snowflake’s 10-Q ? And what’s the impact on your other SaaS metrics? Unlike perpetual software license revenue, which was largely one-shot in nature [8], SaaS subscription revenue would recur.

Metrics 133

Metrics SaaS Payments SaaS Payment Features 133

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? Let’s take a quick look.

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Metrics 96

Metrics Customer Lifetime Value Benchmarks Churn 96

Subscription Flow

JANUARY 5, 2024

While the importance of SaaS B2B metrics has already been covered to death, what has not been covered in as much detail is the whisking out of important B2B SaaS product metrics from the unimportant ones. Read more: The Most Important Metrics to Secure SaaS Funding in 2024 What are B2B SaaS product metrics?

B2B 52

B2B Metrics SaaS Benchmarks 52

SaaS Metrics

MARCH 23, 2024

Understanding the connection between plumbing and Software as a Service (SaaS) metrics can offer valuable insights into overall performance and potential areas for growth. Read more The post Plumbing and SaaS Metrics: Making the Connection first appeared on SaaS Metrics. This article will.

Metrics 52

Metrics SaaS Software Operational efficiency. 52