Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading.

Payment Features 52

Payment Features Subscription Headcount Engineering 52

Sales Hacker

MARCH 1, 2024

This might look like: Community events Campaigns and activations Newsletters Podcasts Thought leadership and other blog content Establish your brand as a valuable, trusted resource that aligns with your product, and encourages your community to follow along by subscribing directly to your content channels.

VP of Engineering 88

VP of Engineering Scale SaaS AI Search 88

User Pilot

MARCH 24, 2025

She optimized product usability through data analysis and user feedback. BI Developer A2 Consulting Group (20212022): Aleksandra designed and developed business intelligence applications using Power BI and Qlik, creating interactive dashboards and data-driven insights. How can Artem benefit your company?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

User Pilot

JULY 20, 2024

Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Payment Methods Payment Solutions Payments 52

User Pilot

AUGUST 22, 2023

Tracking plans serve as a single source of truth and help organizations ensure consistent and accurate data collection to enable data-driven decisions. Clear guidelines enclosed in the tracking plan drive data democratization by fostering independent data analysis, and collaboration between teams.

Data 97

Data compliance Onboarding Metrics 97

User Pilot

JULY 25, 2024

Subscription Management & Upselling : Assist users with subscription management (e.g., plan changes, renewal options, payment inquiries) and identify potential upsell opportunities based on user behavior and needs. Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Sales Hiring Development Team Review Software Review 52

User Pilot

JULY 28, 2024

Subscription Management & Upselling : Assist users with subscription management (e.g., plan changes, renewal options, payment inquiries) and identify potential upsell opportunities based on user behavior and needs. Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

JULY 20, 2024

Boosting your qualifications through certifications and developing skills in data analysis, communication, and problem-solving can set you apart. You’ll leverage data analytics to identify churn patterns, design targeted retention programs, and collaborate with other departments to optimize the customer journey.

Retention 52

Retention Management Scale Data Analysis 52

User Pilot

JUNE 27, 2024

Senior Customer Success Manager (CSM) (4-6 years) : Senior CSMs take on a leadership role within the CI team. Customer Insights Manager (6+ years) : This role focuses on analyzing customer data to extract actionable insights. You’ll need strong analytical skills and experience with data analysis tools.

Management 52

Management Data Analysis Social Media Market Research 52

User Pilot

JULY 11, 2024

Subscription Management & Upselling : Assist users with subscription management (e.g., plan changes, renewal options, payment inquiries) and identify potential upsell opportunities based on user behavior and needs. Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

JULY 21, 2024

A retention specialist is responsible for proactively engaging with users, guiding them through product adoption, gathering feedback, and managing subscriptions. Their role also involves analyzing data and collaborating with product teams to enhance the overall customer experience.

Retention 52

Retention Payments Payment Methods Payment Services 52

User Pilot

JULY 11, 2024

These positions will expose you to the fundamentals of customer interactions, data analysis, and relationship management. You’ll leverage data analytics to identify churn patterns, design targeted retention programs, and collaborate with other departments to optimize the customer journey.

Retention 52

Retention Management Scale Data Analysis 52

User Pilot

AUGUST 28, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. Tool knowledge : Proficiency in CRM, project management, and data analysis tools.

Engagement 52

Engagement VP of Engineering Management Technical Review 52

ChurnZero

AUGUST 18, 2023

When a customer cancels their software subscription with a solution provider, the logical next step for the provider is to analyze why the customer churned. Often, in place of a proper churn analysis companies operate and make decisions based on opinions, hunches and best guesses. Next, you can segment the data based on demographics.

Churn 52

Churn Interviewing Consulting Benchmarks 52

Valuize Consulting

SEPTEMBER 22, 2021

With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? Metrics such as Adoption Rate and Time To First [Key Action] are extremely helpful for large-scale data analysis of the user experience.

Scale 52

Scale Machine Learning Artificial Intelligence Leadership 52

Valuize Consulting

SEPTEMBER 22, 2021

With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? Metrics such as Adoption Rate and Time To First [Key Action] are extremely helpful for large-scale data analysis of the user experience.

Scale 52

Scale Machine Learning Artificial Intelligence Leadership 52

Valuize Consulting

SEPTEMBER 2, 2021

Make sure leadership understands the change and is ready to model changed behavior as well. Data Analysis. Once you have a bank of accurate and reliable data, you need to complete a thorough analysis of your key health measures and metrics.

Banking 52

Banking Data Analysis Customer Success Leadership 52

Valuize Consulting

SEPTEMBER 2, 2021

Make sure leadership understands the change and is ready to model changed behavior as well. Data Analysis. Once you have a bank of accurate and reliable data, you need to complete a thorough analysis of your key health measures and metrics.

Banking 52

Banking Data Analysis Customer Success Leadership 52

User Pilot

JUNE 28, 2024

Strong leadership : Product marketing managers lead teams, even without direct authority. Research and data analysis : A great product marketing manager should know key marketing metrics. This helps in measuring marketing effectiveness, optimizing campaigns, and making data-driven decisions.

Product Marketing 52

Product Marketing Technical Review Management Marketing 52

User Pilot

AUGUST 30, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. Some employers may prefer candidates with a Master’s in Business Administration (MBA).

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

User Pilot

JULY 28, 2024

You’ll leverage data analytics to identify churn patterns, design targeted retention programs, and collaborate with other departments to optimize the customer journey. Expertise in customer data analysis, program development, and strategic thinking is key.

Retention 52

Retention Management Scale Software Review 52

User Pilot

AUGUST 28, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. It’s packed with practical advice and case studies from leading companies.

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

ProfitWell

SEPTEMBER 25, 2019

Subscription. The subscription model is the “vanilla” SaaS revenue model, not that there’s anything boring about a well-worked subscription plan. The subscription model is perhaps the most popular among SaaS companies because of its versatility, promise of recurring revenue, and high value:customer lifetime balance.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

SmartKarrot

NOVEMBER 29, 2022

Manage a queue for incoming issues of varying types, ranging from invoice discrepancies to large deployment modifications. Answer questions, provide assistance, and troubleshoot invoice issues on behalf of the Customer Success team. Apply here: [link] . Curation of nudge strategy to drive day-to-day learner communication.

Customer Success 19

Customer Success Scale Outsourced Development Sales Hiring 19

SmartKarrot

OCTOBER 28, 2021

Represent the voice of the customer with leadership teams by engaging in product discussions, translating customer usage and feedback into actionable insights, and feature ideas. Reporting and analysis – own all customer metrics reporting to management. Manage renewals of annual subscriptions. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Data Analysis 19

SmartKarrot

JANUARY 21, 2021

Acting on feedback and data analysis helps product managers understand what works and what doesn’t. In SaaS product management, it is necessary to keep a note of the subscription revenues as a primary deciding factor in understanding metrics. It is necessary to follow up, analyse, and gain valuable insights from the data.

Management 11

Management SaaS Scale Underperforming Technical Team 11

ChurnZero

DECEMBER 27, 2022

We also released a number of new product features that got our customers fired up about working with their customers, company, and leadership in new ways that help them show off the value of CS and deliver the best possible customer experience. 5/ 2022 Customer Success leadership study. You have a mountain of customer data.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

ChurnZero

OCTOBER 30, 2023

As such, customer success teams can use storytelling techniques to help convince customers to renew their annual subscription contracts. Rather, CSMs should collect and analyze account dataand use the data to develop a story of how a product is helping customers solve problems. Careful data analysis can lead to breakthrough thinking.

Customer Success 52

Customer Success Outsourced Development Sales Hiring Engagement 52