Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

FastSpring

MARCH 15, 2021

Do you know what’s better than one sale? Multiple sales that happen automatically. That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. Why Shift to a Subscription Revenue Model.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

Intercom, Inc.

APRIL 14, 2020

“A team takes its tone from its leader,” says our Global Director of Customer Support Kaitlin Pettersen. Your support team is likely experiencing an array of unprecedented stressors right now, like tackling high conversation volumes, resolving stressed-out customers’ issues, and abruptly transitioning to working remotely.

Scale 223

Scale Leadership Customer Support Healthcare 223

USIO

AUGUST 19, 2024

Simplify Subscription Payments with SaaS Solution Say goodbye to long, confusing, and costly payment processes. Say hello to efficiency and simplicity with advanced SaaS payment solutions for subscription services. Ready to transform your subscription payment processes?

Payment Solutions 130

Payment Solutions SaaS Payments Payment Services Payments 130

SaaStr

JANUARY 31, 2021

“The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3. “How to Build out a Sales Organization from 0 reps to ~100 in 18 months with Flock Safety” A deep dive on how to scale an ultra-high velocity sales org. #5.

Scale 264

Scale Technical Review AI Sales Enablement 264

Sales Hacker

FEBRUARY 7, 2025

The focus shifts from experimentation to execution, as companies must scale operations to meet increasing demand. Building trust with mainstream customers is paramount, as they tend to seek social proof, industry references, and assurances of long-term stability. Tiered pricing models emerge to address these differences.

Pricing 110

Pricing Scale SaaS Technical Review 110

User Pilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Next, calculate the customer satisfaction score.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy.

Business Model 195

Business Model Scale Pricing Payment Methods 195

User Pilot

AUGUST 18, 2024

HubSpot is the best customer relationship management software. Salesforce is the best sales automation tool. Sign up for a Userpilot demo and learn how this all-in-one product growth platform can help scale your business processes. Pendo pricing Pendo uses a quote-based pricing model for all four of its subscription tiers.

Scale 104

Scale Scaling Software Review Social Media 104

SaaStock

JANUARY 25, 2019

We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward. Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Intercom, Inc.

APRIL 24, 2018

With over 500 million conversations every month, we’ve long known that our Messenger provides a personal, mutually beneficial experience for both our customers and their customers. Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale.

Payment Methods 223

Payment Methods Scale Business Payment Solutions 223

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Intercom, Inc.

MARCH 10, 2022

Features like outbound messages or banners are not just great for support, but marketing and sales teams can also reap the rewards of a proactive approach. This end-to-end payment process removes the need to fumble around for customer plans or payment details. not JUST when they’re at the checkout).

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

USIO

AUGUST 19, 2024

That’s right, “ Payments as a Service ” (PaaS) is here to save us from the monotony of traditional payment processing, and Usio is leading the charge. Buckle up, because we’re diving into why you should consider Usio for payments. That’s why Usio offers top-notch, human-centered support with a splash of AI.

Payment Services 130

Payment Services Payment Solutions Payments Payment Methods 130

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion. The era of customer capitalism.

Scale 237

Scale Social Media Customer Support Scaling 237

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Powering support at scale.

Scale 237

Scale Headcount Mobile Communication 237

USIO

JUNE 3, 2024

This seamless experience allows users to make purchases, pay invoices, or manage subscriptions without leaving your application. By using Usio, you enhance customer satisfaction and reduce the friction associated with external payment gateways. As your SaaS business grows, your payment needs will evolve.

Payments 130

Payments Payment Solutions Payment Services SaaS Payments 130

Incredo

OCTOBER 2, 2019

support prospects thr?ugh Monitor your customer activities or use special customer engagement tools to determine which customers need more attention from you. t widget, email messages, social media, contact forms, and even phone calls if you have an established team of customer support & success. .

Scale 131

Scale Scaling SaaS Business 131

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. When a prospect is watching TV or running errands, they’re not thinking about what kind of software to buy for their business. It’s all about context.

Scale 36

Scale Marketing Pricing Engagement 36

Intercom, Inc.

NOVEMBER 18, 2020

Suddenly, the turning tide has become a tsunami; discussing the impact of COVID-19 on retail, Vaughan Fergusson, founder and director of the cloud-based point-of-sale and retail management software Vend , says, “In the space of nine months, we’ve had 10 years of industry acceleration.”. They could use iPads as their point of sale registers.

Payment Methods 239

Payment Methods Payment Solutions Payment Services Scale 239

Intercom, Inc.

MAY 9, 2018

So here’s my definition: Business Operations is a function that is uniquely positioned to solve certain classes of problems for rapidly scaling organizations. It’s easy when R&D, Marketing, Sales and Finance all fit in a single room and two pizzas are sufficient to feed everyone. Obviously this doesn’t scale well.

Scale 182

Scale Sales Hiring Headcount Scaling 182

FastSpring

SEPTEMBER 12, 2024

For those that might not be familiar, FastSpring is a merchant of record platform that combines all the essential tools you need to scale a digital goods business. In simple terms, we handle everything from payments to fraud management, to custom support and tax compliance, so that sellers can focus on growing their business.

Merchant Services 193

Merchant Services Payment Services Payment Methods SaaS Payments 193

How To Buy Saas

FEBRUARY 25, 2025

Introduction: Why Choosing the Right CRM Matters Choosing the right Customer Relationship Management (CRM) platform can make or break your businesss growth trajectory. A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Neil Patel

SEPTEMBER 2, 2020

Plus, understanding your numbers can lead to smarter business decisions and improved overall business health/performance as well. Make sure the software you choose offers a mobile app so you can manage payments, invoices, and cash flow on the go. Billing and invoicing. Enter… modern-day accounting software.

Payment Solutions 145

Payment Solutions Software Review Software Payment Methods 145

SaaStr

NOVEMBER 12, 2019

SalesLoft, why was that Pardot, I tried to recruit this guy, Kyle Porter, to come run sales at Pardot. Let’s be 50/50 co-founders and let’s start a company in the sales space.” Think of your salespeople, think of your VCs, think of your customer support people, people that take lots and lots of meetings.

Sales Recruiting 195

Sales Recruiting Scale Outsourcing Services Sales Hiring 195

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. Subscription-based billing platforms ensure accurate billing cycles, efficient invoicing, and seamless customer subscription handling.

Stax 88

Stax Payments Payment Services Payment Features 88

Neil Patel

OCTOBER 16, 2020

Large companies run complex, massive-scale campaigns and have bigger pockets. Most pricing plans depend on the number of contacts or leads you have. However, that’s not the case if you have a few hundred or even a few thousand leads on your list. Do you need to score leads and prospects? Automation features.

Software Review 145

Software Review Scale Software Marketing 145

Clouded Judgement

SEPTEMBER 6, 2024

This is not a commentary on that company or it’s prospects. To fund significant customer acquisition costs to capture market share. This is more prevalent in the consumer space (10 minute grocery delivery, ride share, dog walking apps, etc), but also shows up in enterprise sales from time to time.

Cloud 167

Cloud Scale Venture Capital Sales Hiring 167

Neil Patel

NOVEMBER 20, 2020

This model is popular (in fact, 23% of online sales are fulfilled through dropshipping ) because it allows e-commerce businesses to focus on what they do best, marketing and selling products without worrying about logistic issues. Easy to scale : You don’t have to worry about stock. a month, which allows you up to 30,000 sales.

Payment Methods 141

Payment Methods Payment Features Payments Scale 141

Stax

AUGUST 29, 2024

The question is: how do payment service providers work and how can you choose the right one for your business? PSPs offer joint merchant accounts and flat-rate processing fees that make them ideal solutions for small businesses that only process payments occasionally. Read on to find out.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. A critical analysis of these data points reveals that variable pricing may slowly become a leading pricing strategy in the next several years.

Trends 98

Trends B2B Scale Payment Features 98

The Angel VC

SEPTEMBER 10, 2019

At the SaaStr Europa conference in Paris a couple of weeks ago I sat down with Joaquim Lecha, the CEO of our portfolio company Typeform , to talk about “Freemium at Scale”. In other words, Typeform is effectively leveraging a free version of its product to drive paid subscriptions at scale.

Scale 172

Scale Engineering Enterprise SaaS 172

Neil Patel

DECEMBER 5, 2020

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. You’re making a lot of calls, but leads aren’t converting and agents are losing track of conversations. Progressive dialers, for instance, prevent agents from cherry-picking leads. Let’s find out.

Software Review 143

Software Review Software Scale compliance 143

How To Buy Saas

MAY 21, 2025

Lever Best ATS + CRM for Scaling Enterprises Pricing: Key Features: 10. This model offers easy accessibility (anywhere, anytime), automatic updates, and lower upfront costs (subscription-based pricing). Customer Support Slowness: Some users report that Breezys support can be slow to respond during peak times.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Intercom, Inc.

FEBRUARY 1, 2018

I recently hosted Rachel on our podcast to learn why Slack needed to invest in growth marketing, what her team prioritized first, how they’ve partnered with Slack’s rapidly scaling sales team, and more. Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Baremetrics

AUGUST 30, 2021

Chargebee is a subscription billing and payment software system ideal for SaaS and subscription-based companies. Chargebee assists companies that offer subscription services in automating their billing procedures by enabling you to modify pricing, provide coupons, and conduct campaigns—all without the assistance of a developer.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Methods Payments 93