FastSpring

OCTOBER 23, 2024

To learn more about how FastSpring supports game developers, visit fastspring.gg/. Very simply, a merchant of record (MoR) is a legal entity that sells services or goods to a customer. How Is an MoR Different From a Payment Service Provider ? What Is a Merchant of Record ? Don’t take it from us alone.

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

Intercom, Inc.

JULY 2, 2020

And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. The evolution of customer support.

Outsourcing Services 254

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 254

FastSpring

MARCH 3, 2023

Recurring Disruptions to Service Are Impacting Your Revenue Perhaps you keep finding yourself in a situation where you are experiencing card declines or interruptions in service related to integrations or technical issues. Customer support around billing questions, digital fulfillment, and more.

Merchant Services 148

Merchant Services Outsourcing Services Payment Services SaaS Payments 148

Intercom, Inc.

DECEMBER 2, 2019

Although it may seem like a no-brainer for businesses to offer customer support in multiple languages, in a recent survey we found that the vast majority of businesses struggle to implement an effective multilingual support strategy. Benefits of multilingual customer support. What’s causing the disconnect?

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

Tom Tunguz

AUGUST 2, 2016

As many of these channel partners move to newer distribution models, the brokerage channel model in particular, they represent an efficient and leveraged customer acquisition channel. Microsoft adds 50,000 small businesses as customers each month. It’s the most successful SMB SaaS acquisition channel ever built.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

Neil Patel

AUGUST 31, 2020

We’re going to look at seven of the top VPN Services, explaining the pros and cons of each service. Our 7 Picks For Best VPN Services: Perimeter 81 NordVPN Teams ExpressVPN VyprVPN SurfShark Mullvad TunnelBear. How to Choose the Best VPN Service for You. You have privacy and data security.

Outsourcing Services 144

Outsourcing Services Payment Services Payment Methods Technical Review 144

Payrix

JULY 17, 2024

Gain greater control of the customer experience Historically, software companies outsourced payments, which gave them very little say in the experience their users had once they moved from the software interface into the payment environment of a third party.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

CustomerSuccessBox

SEPTEMBER 15, 2021

As the CEO of your company, there may come a situation where you need to implement customer success. You have two options- in-house customer success or outsourcing customer success. With customer success being a new function and companies not prepared for it, outsourcing might seem like a wise decision.

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

Intercom, Inc.

MAY 13, 2022

In every business and industry, customers will have questions or need support before, during, and after a sale. Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone.

Outsourcing Services 118

Outsourcing Services Social Media Customer Support Communication 118

FastSpring

FEBRUARY 20, 2019

Maybe you’re unsure if your software company should outsource your ecommerce operations to a full-service platform, such as FastSpring, or just stick with a basic payment service? To help you make an informed decision, we’re providing a detailed comparison of full-service platforms vs. basic payment services.

Payment Methods 80

Payment Methods Outsourcing Services Payment Services Payment Solutions 80

Intercom, Inc.

JULY 10, 2019

Today we’re launching three huge updates to our Articles and Custom Bots products to help you scale your support with Intercom. These days, great customer support isn’t a nice to have – it’s table stakes. Increase self-service with Articles Pro – a multilingual knowledge base.

Outsourcing Services 150

Outsourcing Services Scaling Branding Customer Support 150

Neil Patel

NOVEMBER 3, 2021

Personalization is a way of tailoring a service or product to fit a market demographic. By utilizing a data labeling service, your algorithm can effectively categorize this content for use. 5 Data Labeling Services. You can fill out their contact form to receive a customized quote. per month Residency: €630 per month.

Scale 133

Scale Outsourcing Services Artificial Intelligence Scaling 133

FastSpring

APRIL 23, 2024

Depending on your needs, sellers may run into a number of potential limitations with the Paddle platform: Paddle doesn’t accept as many alternative payment methods as other MoR partners. The subscription management system doesn’t support multi-product transactions. Paddle is less experienced than other MoR partners.

Payment Methods 142

Payment Methods Payment Services Merchant Services Payment Solutions 142

Intercom, Inc.

MAY 13, 2022

Most of the time, help desks offer basic technical support or customer service , such as resetting user passwords, but functions can vary depending on business needs. . A support helpdesk is used to assist external customers answer inquiries such as help with a product or software setup. .

Outsourcing Services 118

Outsourcing Services Technical Support Customer Support Onboarding 118

User Pilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. 7 easy ways to provide after-hours support without breaking the bank. What is after-hours support?

Outsourcing Services 98

Outsourcing Services SaaS Customer Support Software Review 98

OpenView Labs

MARCH 1, 2019

Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should I outsource or not? How much should I spend on customer experience and customer support? The short answer: It depends on your Customer Lifetime Value , or CLV.

Outsourcing Services 89

Outsourcing Services Sales Hiring Metrics Strategy 89

Intercom, Inc.

NOVEMBER 3, 2022

. “A well-oiled, organized support team is crucial to eliminate friction in the customer experience, and nothing impairs a seamless experience quite so much as a burned-out, scattered team” Are legacy ways of working ruining the agent experience? Liam: Why are customer support teams so vital?

Outsourcing Services 206

Outsourcing Services Scale Software Sales Hiring 206

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. ISVs and SaaS providers differ in software distribution, licensing models, hosting responsibilities, support options, upgrade and maintenance procedures, and scalability.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Neil Patel

OCTOBER 4, 2020

Software vendors understand this concern. If you need assistance with the setup process, the software vendor should be there to make sure things go smoothly for you. Lots of times, help desk software is used for things like ticket support and customer service. Plans start at $8 per month for a single technician.

Software Review 145

Software Review Software Outsourcing Services Technical Review 145

Tom Tunguz

MARCH 9, 2014

Simplicity in price discovery; simplicity in quality; simplicity in customer support and service. here’s a table showing the evolution in a few of the categories: Category Listings Transaction Service. The brand of the provider is enshrouded by the service. Vacation Rental HomeAway AirBnB OneFineStay.

Outsourcing Services 100

Outsourcing Services Payment Services Marketing Transportation 100

SaaStr

NOVEMBER 12, 2019

Think of your salespeople, think of your VCs, think of your customer support people, people that take lots and lots of meetings. the initial idea that I came up with for Pardot was simply to do an outsourced lead generation S as a service. Tope had invented a much simpler, more beautiful way to schedule meetings.

Sales Recruiting 192

Sales Recruiting Scale Outsourcing Services Sales Hiring 192

Natalia Luneva

DECEMBER 3, 2020

Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS product. . Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011. . The Customer Support Handbook. . .

Customer Support 60

Customer Support Technical Advisors Outsourcing Services SaaS 60

FastSpring

JANUARY 9, 2023

When selling physical goods and services (online or in person) , various Stripe alternatives built for physical goods payments (like Amazon pay, Square, etc.) Since our expertise is in providing MoR services to SaaS companies, we’ll start with an in-depth review of our solution, FastSpring. Table of Contents. MoRs for SaaS Companies.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

The Marketing & Growth Hacking Publication

FEBRUARY 5, 2019

Customer support is the most important aspect of your business, and neglecting it is the biggest mistake a company can do. Here’s the list of things you should never do, if you want to keep your customers. Use customer support emails that are case specific Picture this. That’s a very stupid thing to do.

Outsourcing Services 40

Outsourcing Services Customer Support Growth Hacking AI 40

Intercom, Inc.

JULY 21, 2022

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. Chasing free customer acquisition.

Outsourcing Services 216

Outsourcing Services Sales Hiring CTO Hire Acquisition 216

FastSpring

SEPTEMBER 19, 2024

It’s especially important to note that Digital River is a merchant of record (MoR), which means that many payment service providers may not include the kind of comprehensive services you’re used to with an MoR. A merchant of record (MoR) is the entity that actually sells the goods and services to the customer.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

Sales Enablement, SaaS and Growth

JUNE 5, 2017

This challenge is particularly acute among software as a service (SaaS) businesses that are proudly “ product-first companies ”, and while this means they have a great product and first-rate engineering team, it often results in marketing efforts that are more akin to “ moneyball” marketing. What is a brand?

Branding 114

Branding Outsourcing Services Investment SaaS 114

ChurnZero

JANUARY 13, 2022

“Our customers are our inspiration, and we grow as they grow. Amir Siddiqi, Chief Customer Officer, CentralSquare Technologies. Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Intercom, Inc.

FEBRUARY 3, 2022

Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs. And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. What a great customer experience.”

Outsourcing Services 223

Outsourcing Services Technical Review Social Media Pricing 223

OPEXEngine

JANUARY 17, 2020

Competitive service offerings and new technologies are driving down costs to maintain SaaS infrastructures. Eric Mersch, CFO and partner at FSG puts it this way: “The methodology for reporting subscription gross margin is so well established that using a non-standard approach will cost you several multiples of ARR in valuation.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

Intercom, Inc.

FEBRUARY 1, 2018

I recently hosted Rachel on our podcast to learn why Slack needed to invest in growth marketing, what her team prioritized first, how they’ve partnered with Slack’s rapidly scaling sales team, and more. Things like media companies, finance companies, retail companies, sales functions, marketing functions and customer support.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

User Pilot

FEBRUARY 22, 2024

Answer customer concerns with in-app educational materials. Deploy chatbots to automate customer communication. Improve customer communication by training your customer service team. Track the right customer communication metrics. Collect customer feedback to improve your customer communication strategy.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

User Pilot

OCTOBER 26, 2023

Combining self-service support with full-service support allows users to overcome even the most complex issues. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. That’s also how they access support. Offer both self-service and full-service as well.

Outsourcing Services 103

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 103

yoursales

JANUARY 28, 2022

With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. ZeroBounce - Award-Winning Email Validation Service.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Baremetrics

NOVEMBER 9, 2021

If you’re using PayPal, we recommend switching to another service like Payoneer. Subscriptions on PayPal are non-transferable, so you’d have to switch over to another service. Lower churn by providing excellent customer service for higher customer retention. Brokers attract a much larger crowd of potential buyers.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Intercom, Inc.

DECEMBER 21, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

yoursales

JANUARY 29, 2021

Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Salesforce.com – The Customer Success Platform To Grow Your Business. Mimiran – More Leads and More Deals for SMB Services Business. Odoo - The real customer. ZeroBounce - Award-Winning Email Validation Service.

Scale 106

Scale Payment Methods Payment Solutions Sales Recruiting 106