Intercom, Inc.

APRIL 23, 2018

Companies with EU customers will have to legally justify the processing of the personal data they collect, as well as ensuring that users can easily access their own data and remove consent for its use, change privacy settings and permanently delete their data. Active communication and transparency are key to customer trust.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

User Pilot

JULY 31, 2024

In today’s ultra-competitive landscape, your product development strategy is a roadmap that helps you navigate the journey from product idea to market success. In this article, we present a product manager’s guide to creating and successfully executing a product development strategy. Not sure where to begin?

Development 104

Development Strategy Market Research Innovation 104

Groove HQ

OCTOBER 28, 2024

In an overcrowded marketplace full of options, you might be worried about how to set your business apart. How can you leverage the services you offer, rather than the product itself, to define yourself in such a marketplace?

Marketplace as a Service 59

Marketplace as a Service Branding Development Strategy 59

Neil Patel

NOVEMBER 16, 2020

But these platforms typically have an extensive marketplace with a plethora of plugins—so it shouldn’t be too difficult, even though it requires an extra step. Find out what type of technical support is provided by the CMS platform you’re using. SaaS (software as a service) CMS are typically cloud-hosted subscription-based tools.

Payment Methods 143

Payment Methods Payment Solutions Systems Review Technical Review 143

Natalia Luneva

APRIL 24, 2025

PayFac as a Service lets companies add payment processing to their platforms. Key Takeaways PayFac as a Service reduces PayFac setup time from years to days, slashing costs by millions. What Is PayFac-as-a-Service PayFac-as-a-Service is a new way for businesses to handle payments. each year since 2018.

Merchant Services 40

Merchant Services PayFac as a Service Payment Services Marketplace as a Service 40

Hitenism

DECEMBER 26, 2016

In 2017, companies will find success by getting back to basics and focusing on the “service” part of Software as a Service. The companies that spend the most time with customers in all aspects of their business will make sure they are always able to build the best solutions for their customers’ ever-evolving needs.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

Neil Patel

AUGUST 17, 2021

You want them to associate your company with a particular product or type of service. Whether you’re a startup just trying to build a name for yourself in a crowded marketplace, or you’re trying to rebrand an old company , you can benefit from a brand awareness campaign. Who actually uses campaigns for brand awareness?

Branding 145

Branding Social Media Marketplace as a Service Acquisition 145

TrackStreet

APRIL 3, 2025

You’ve cultivated seller and customer trust, set competitive prices, and worked hard to ensure your business is viable now and into the future. Building a brand without implementing a brand protection strategy is like owning a beautiful house filled with expensive furnishings and not locking your doors at night.

Branding 52

Branding Marketplace as a Service compliance Advertising 52

TrackStreet

JULY 1, 2025

As marketplaces like Amazon, Walmart.com, and eBay have exploded, so too have the number of sellers listing your products without your permission. But left unchecked, they pose serious risks to your brand’s long-term health, customer trust, and revenue. They could mishandle returns or fail to provide customer support.

Branding 52

Branding Marketplace as a Service Technical Review Social Media 52

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

Neil Patel

OCTOBER 28, 2020

Continue below to learn more about my top recommendations and strategy for evaluating different options. Dropshipping Marketplaces. A dropshipping marketplace is an online platform with a network of different dropshipping companies. Similar to an online marketplace, it’s a single location for you to find various suppliers.

Software Review 111

Software Review Marketplace as a Service Systems Review Scale 111

Stax

MARCH 4, 2025

Customer support – Payment gateways dont always run smoothly. You want a provider that offers prompt support in case of disruptions. Also, evaluate the quality of customer service you receive. But you also need to partner with a platform that allows you to provide payment processing services to your users.

Payment Methods 88

Payment Methods Payments Payment Services Merchant Services 88

Subscription Flow

MARCH 20, 2024

Keeping all this in mind, in the first section of this blog, we will first be seeing what is SimpleCirc, its features, and why exactly is it such a hot choice for magazine owners in today’s marketplace. SimpleCirc’s creative strategy guarantees smooth financial flows, which is advantageous to both consumers and businesses.

Payment Services 105

Payment Services Payment Solutions Payments Payment Methods 105

Neil Patel

DECEMBER 9, 2020

Is it through a website or online marketplaces–or a combination of the two? A prospective software may offer several innovative features and support various sales channels, but if it doesn’t have the features you need or back the sales channel you currently use, buying it would be useless. Customer Support.

Payment Solutions 134

Payment Solutions Payment Methods Software Review Payment Services 134

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. They can get pretty powerful, in terms of marketing automation and customer experience.

Payment Solutions 145

Payment Solutions Software Review Software Payments 145

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. But what is product innovation in the first place? And how does it play out in real life? Specialize.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

Sales Hacker

MAY 22, 2020

The downside of this is that you’ll need to invest a lot of time and effort into engaging with those leads and making them want your product/service. Sales Accepted Leads, on the other hand, already had their first, second, and third touch with your unique value propositions, product, or service. What questions did they ask?

Payment Methods 126

Payment Methods SaaS Payments Sales Payment Services 126

Intercom, Inc.

DECEMBER 16, 2021

Essentially, network effects describe how the value of a product or service depends on how many users engage with it – the more users engage, the more appealing it becomes. The marketplace flavor of that is, I think, anchored so heavily on network effects and what you state as, in the title of your book, The Cold Start Problem.

Marketplace as a Service 138

Marketplace as a Service Scale Blockchain Startup 138

OpenView Labs

JANUARY 13, 2022

Join Steven’s research, take a short survey Growth Strategies in 2022. One of the most important changes sparked by the subscription economy, and the move to software as a service, has been the shift from customer support to customer success. Pricing strategy should optimize NPV. See Inside Toast’s IPO.

Pricing 98

Pricing Payment Services SaaS Payments Payment Solutions 98

User Pilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. In a crowded marketplace, that is a useful competitive advantage. Self-service reduces cost with your support.

SaaS Payments 98

SaaS Payments Payment Solutions SaaS Marketplace as a Service 98

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Users will pay a recurring monthly or annual fee to access a specific set of services.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

JULY 9, 2024

Top 10 customer experience management software: Userpilot : The best all-in-one platform for CXM and SaaS growth. Salesforce : Best customer experience software for AI-powered personalized marketing automation. Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Ready to get started?

Software Review 103

Software Review Software Management Business 103

OpenView Labs

NOVEMBER 21, 2023

That’s why we’re using this post to share tested tenants for product-led growth and the charts, reports, and analysis you can use to refine your growth strategy. If you’ve ever wanted to answer: can we adopt a PLG strategy, what would we have to do to make it work, or why isn’t our PLG strategy growing our business, this is it.

Scale 52

Scale Benchmarks Sales Hiring Retention 52

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Intercom, Inc.

JULY 14, 2022

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. The business lesson for me was that you need to start selling to where your customers are going to be, not just where they are today. Leandra: Absolutely.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

JUNE 2, 2024

TL;DR Product-led growth focuses on making products the main driver for customer attraction. This is why businesses following this strategy often offer free trials and freemium models. No-code, all-in-one solution for product adoption throughout a customer’s lifecycle. Customer success tools : Zendesk Support Suite.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

User Pilot

AUGUST 21, 2024

Trigger contextual customer feedback surveys. Dig into your CRM systems and customer support interactions to gather insights. Track social media interactions to understand customer sentiment. Create a tailored content strategy that addresses user needs and preferences. Userpilot chat support.

Data 105

Data Social Media Interviewing User Experience 105

BetterCloud

APRIL 25, 2024

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe you’re spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Sales Hacker

AUGUST 7, 2020

These organizations normally have an exit strategy of going public or being acquired within five years, and they conduct themselves accordingly. ADP, a large organization that sells payroll and human resource services, for example, is well known for its rigorous, mandatory weekly sales meetings.

Scale 102

Scale Enterprise Sales Hiring Technical Review 102

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service deliversbeyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service delivers—beyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

User Pilot

AUGUST 29, 2023

The product management process starts with building an understanding of your users and the market, defining a vision and strategy , generating and prioritizing ideas that could solve user problems, articulating them in a clear roadmap, launching an MVP, and then gathering feedback to evolve it over time.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So everyone is adjusting their go to market strategy. I think it’s a bit of a strategy.

Sales Hiring 204

Sales Hiring Scale SaaS Payments Payment Services 204

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. Chasing free customer acquisition. Andrew Chen: Exactly.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215