User Pilot

FEBRUARY 20, 2023

In SaaS, smooth user onboarding is essential to engage and activate users. Userpilot also has an easily accessible resource center for self-service support. This way, users can quickly browse the knowledge base to find articles, watch videos, sign up for a webinar, and contact customer support when needed.

Onboarding 78

Onboarding Customer Lifetime Value User Experience Entertainment 78

Neil Patel

OCTOBER 5, 2020

It impacts the way we work, entertain ourselves, and stay in touch. Many of the processes we automate involve communications, e.g., email marketing, messaging/chatbots, and social media engagement. It’s beneficial for your customers too. Customers want a quick response time when they engage with brands.

Communication 145

Communication Technology Artificial Intelligence Social Media 145

Incredo

NOVEMBER 28, 2019

What are common objections that you hear (or have) regarding Facebook ads for SaaS companies? “ Users log in to Facebook to see posts from their friends and for entertainment. But companies will engage with you if your software can help their growth. Or if you put your customer support specialist’s image and quote on your ad.

Social Media 200

Social Media SaaS Advertising B2B 200

Sales Hacker

MAY 22, 2020

The downside of this is that you’ll need to invest a lot of time and effort into engaging with those leads and making them want your product/service. Is the design of my pop-up engaging enough? By educating the lead, you’re engaging them. How many times did the prospect engage with our content? Is my offer irresistible?

Payment Methods 112

Payment Methods SaaS Payments Payment Services Sales 112

How To Buy Saas

AUGUST 2, 2021

With free game making software for beginners available online, anyone can take the conquest to design the tool for ultimate entertainment. Customer Support. Export Support. Customer Support. Summary Unity is one of the most desirable game making software as it supports the creation of games in 2D and 3D.

Software Review 52

Software Review Software Systems Review Technical Review 52

Full Session

NOVEMBER 16, 2022

How can you create a more engaging UI to boost conversion rates? You can use this information to improve customer engagement and general user experience. We’ll also consider language, customer support, reviews, and pricing options. Customer journey tracking. User engagement data. Product optimization.

Software Review 52

Software Review Sales Hiring Technical Review Underperforming Technical Team 52

OpenView Labs

MAY 8, 2019

So far we’ve looked at the first six of seven elements that make up a self-service customer success model that can work for businesses of all sizes. When it’s done well, this model deepens your customer’s engagement while empowering your Customer Service Managers (CSMs) to provide much greater value to all of their accounts.

Customer Success 56

Customer Success Scale Entertainment SMB 56

User Pilot

FEBRUARY 14, 2021

In-app marketing can include notifications and tooltips to guide users to build habits or use a feature – thus improve user activation, engagement and feature adoption. Speaking of adoption: Lifecycle marketing is a great strategy for catering to customers focusing on the unique aspects of each stage of the life cycle.

Strategy 80

Strategy SaaS Software Review Social Media 80

ChurnZero

JUNE 28, 2019

Our time has never been more valuable, and between all of our personal and professional engagements, it can be hard to partake in leisurely activities like gaming. A similar lesson can be applied to Customer Success. In fact, this is one of the major differences between Customer Support and Customer Success.

Customer Success 49

Customer Success Churn Entertainment B2C 49

OPEXEngine

JUNE 8, 2021

It’s an unforgettable scene, no doubt about it, and plenty entertaining. It must support many if not most of the goals of the enterprise. And it must integrate with multiple other enterprise applications, whether enterprise resource planning, human resources management, payroll management, customer support, or marketing platforms.

Enterprise 52

Enterprise Underperforming Technical Team SaaS Sales 52

The Marketing & Growth Hacking Publication

NOVEMBER 3, 2020

Everybody is pressed with time, but they make time to engage with your materials on social media. According to a study, almost 80% of consumers message businesses on social media for one main reason; to get customer support. More than 80% of customers anticipate a quick response on social media for their queries.

Social Media 52

Social Media Software Review Mobile Growth Hacking 52

How To Buy Saas

FEBRUARY 13, 2021

The world of video and content creation is changing now; we move forward from an era of static video content to some interactive and engaging live streaming. You can also engage with your audience, allowing them to comment, react, and chat directly on your live stream. It has excellent customer support for its users.

Payment Solutions 69

Payment Solutions Software Review Software Payments 69

SmartKarrot

DECEMBER 22, 2020

If the training has no real essence and loses out of some of the crux, you should gear up to see the customers leave as well. . Moreover, this will free up the service agents to engage in something rather important. That is when a well-designed and effective customer training program comes into play.

Entertainment 16

Entertainment Retention Customer Success Technology 16

Kellblog

JANUARY 2, 2024

It garnered significant attention, particularly in sectors like healthcare, finance, and entertainment, promising personalized solutions and immersive experiences. And we’ve not even discussed customer success, customer support (e.g., AI Climbs the Hype Cycle. In chatbots), or professional services.

AI Search 108

AI Search Technical Review Technical Advisors ChatGPT 108

Intercom, Inc.

AUGUST 9, 2018

Customer support is a great scenario. That’s probably not the best business strategy for dealing with your most devoted customers. Some people want to fully author the experience in different languages, especially their primary languages that their customers are engaging with. Lili: Yeah.

AI Search 145

AI Search AI Artificial Intelligence Technical Review 145

SmartKarrot

APRIL 17, 2023

Rule-based chatbots are often used for simple and straightforward tasks, such as answering frequently asked questions or providing basic customer support. Personalization: Chatbots can be programmed with specific rules and workflows, providing a personalized and engaging user experience.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

SmartKarrot

AUGUST 13, 2020

Simply put, every customer should know exactly what to expect before signing a contract or placing an order. Deliver world-class customer support. The level of customer service you offer significantly impacts customer stickiness. Avoid using a one-size-fits-all approach to customer support.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Business 10

Baremetrics

DECEMBER 18, 2019

It’s a good idea to mix in a combination of both scheduled, education emails as well as triggered, action-oriented emails to keep users engaged, educate them about the product, and make sure they’re completing the necessary steps to find value. This can also come in the form of webinars, strategy sessions, or even plain ole’ customer support.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

SaaStr

FEBRUARY 1, 2019

How to ensure customer support is strategic and not just reactionary? Amanda Kleha: Well, the best processes are when the hiring manager is highly engaged. And what we learned was that customers don’t like pricing changes forced on them, but they are willing to entertain new prices if you give them a choice.

Sales Hiring 106

Sales Hiring Communication Scale Interviewing 106

Unbounce

MARCH 23, 2023

Still, you can think of it as encouraging people who interact with your digital content—ads, emails, social posts, ebooks, whatever—to become customers. (Or, Or, at the very least, to engage meaningfully with your business.) Social Posts: Social posts are ideal for creating engagement and fostering relationships with an audience.

Social Media 52

Social Media Marketing Advertising Engineering 52

Unbounce

JUNE 23, 2023

00:29:17] Jess: Yeah, it’s a whole world of entertainment that we’ve not tapped into, but I think it’s, it’s important to think about like humans. So thank you so much to Jess and Molly and Garrett for a very engaging conversation about “what if” on some different scenarios on where AI marketing or AI could actually take this world.

AI Search 95

AI Search AI ChatGPT Marketing 95