Intercom, Inc.

MARCH 28, 2018

The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower those costs. At Intercom, we have learned that investing in real-time support, with response times under 5 minutes, can actually turn customer support into a revenue driver.

Revenue 213

Revenue Customer Support Onboarding Operational efficiency. 213

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

USIO

JUNE 3, 2024

With Usio streamlined payment process, you can attract more customers to your platform and encourage higher spending. Additionally, Usio provides valuable data insights, helping you to tailor your offerings and create more targeted marketing strategies. Usio generates a wealth of data that can be leveraged for strategic insights.

Payments 130

Payments Payment Solutions Payment Services SaaS Payments 130

Stax

FEBRUARY 19, 2025

One core area of focus is customer support, which adds immense value to every business when done correctly. When adding payment features for software users, the importance of including customer support for payment processing is no different. The Pros of Outsourcing Payments Support 1. Plus a stronger cash flow.)

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

SaaStr

FEBRUARY 21, 2024

There are three types of partners: Ones that bring you leads Ones that make existing customers happier And ones that you can help upsell and expand customers Drata works with companies that store data in the Cloud. Growing revenue Reducing risk Operating efficiently Security is a place where digital transformation hasn’t hit.

AWS 274

AWS Scale Sales Hiring Marketing 274

How To Buy Saas

MAY 29, 2025

AI-Powered Decision Making for Executives Data-driven insights are at the heart of AI’s value. As one expert notes, businesses benefit from leveraging AI to gain data-driven insights for informed decision-making. These capabilities make AI decision making a practical support for leadership, turning data into strategic action.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. It’s being able to look from above and see the customer journey that winds through them.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Blulogix

JANUARY 2, 2025

For businesses navigating this environment, staying competitive requires a strategic approach that prioritizes operational efficiency and customer-centric innovation. Enabling Real-Time Insights Integrated billing systems provide real-time access to critical metrics, such as revenue performance, customer usage, and churn rates.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

Stax

APRIL 17, 2025

Businesses use the system to accept payments from customers and monitor sales. Cloud-based POS systems store data on cloud servers and can be accessed remotely from any device with an internet connection. On the other hand, on-premise POS solutions store data locally on in-store servers and are limited to in-store use.

Payment Methods 88

Payment Methods Payment Solutions Point of Sale Payment Services 88

Frontegg

JUNE 9, 2025

Enhanced security : Providers offer security features that are usually more advanced than what can be built in-house without a lot of technical cybersecurity expertise including, for some examples, risk analysis, bot detection, MFA, and data encryption , protecting against unauthorized access.

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

Panintelligence

JUNE 21, 2024

What is data driven analytics? Data driven analytics refers to the process of collecting, analyzing, and interpreting large volumes of data to make informed business decisions. The importance of data driven analytics in SaaS In the competitive landscape of SaaS, leveraging data-driven analytics is no longer optional.

Data 52

Data SaaS Operational efficiency. Healthcare 52

Payrix

AUGUST 21, 2024

At the same time, Inktavo needed the robust offerings of a single provider capable of doing some of the heavy lifting that would help their internal team become more operationally efficient. The solution: Payrix was able to offer the high-transaction limits that Inktavo’s customers needed and much more.

Payment Solutions 130

Payment Solutions Payments Merchant Services Payment Methods 130

Stax

MARCH 26, 2024

That said, these tools are more than just a means to accept payments; they represent a comprehensive solution that integrates sales, inventory management, and customer data into a unified system. Adopting this technology ensures that businesses stay competitive and remain attuned to the evolving demands of their customers.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

Stax

JUNE 6, 2024

In this guide, we’ll walk you through essential criteria to consider when evaluating AR software, ensuring you make an informed decision that supports your business’s growth and operational efficiency. From user interface to customer support, we’ve got you covered.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

User Pilot

AUGUST 22, 2024

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. By digitizing and automating the onboarding process , you can also improve operational efficiency, reduce manual errors, and reduce the load on your staff.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

User Pilot

JULY 17, 2024

Collecting high-quality data for personas ensures they are based on real user behaviors and needs. Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. User behavior data : Check how users interact with your product, such as page views, click paths, and feature usage.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

ChurnZero

JANUARY 13, 2023

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. Peter Armaly , CEO, ESG.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

Stax

DECEMBER 6, 2024

Worldpay states that its focus is on innovative, secure, and reliable payment solutions that cater to the evolving needs of customers. Worldpays processing solutions are designed to support your businesss growth and operational efficiency. Standard credit cards: 1.99% + $0.20 Rewards credit cards: 2.60% + $0.20

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

User Pilot

MAY 8, 2024

Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Userpilot survey templates.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Panintelligence

JUNE 20, 2024

In today's data-driven world, businesses are constantly seeking ways to enhance their offerings and provide more value to their users. By integrating a third-party analytics solution, companies can provide advanced data insights without the need for extensive in-house development. What is white label analytics?

SaaS 59

SaaS Business Technical Review Operational efficiency. 59

User Pilot

MAY 22, 2024

Customer lifecycle management software is a platform that helps you analyze your customers’ behavior from the very moment they discover your company. This tool usually tracks customer data and translates it into insights that help you understand what they do at each stage of the lifecycle. Data analysis reports.

Software Review 105

Software Review Technical Review Software Systems Review 105

OPEXEngine

JANUARY 17, 2020

If your subscription gross margin exceeds the 70% median for smaller companies, and 78% for larger companies, as shown in the OPEXEngine database, investors will dive in to make sure that you are not manipulating the data. Customer support. Cloud operations / Platform Maintenance. Customer Support.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

MAY 5, 2023

Plus it can leverage software to provide personalized support based on the user segment. 5 best practices to enhance self-service customer experience Self-service can reduce online support costs, increase operational efficiency, and boost customer satisfaction. Localization. Events triggered by the user.

SaaS 98

SaaS Onboarding AI Artificial Intelligence 98

Stax

MAY 30, 2024

For example, you can leverage Artificial Intelligence (AI), machine learning algorithms, and predictive analytics to improve decision-making, efficiency, and user experience for both service providers and customers. There are various aspects of customer management and CX that FSM software providers can maximize.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Payrix

APRIL 24, 2024

For a business to operate efficiently and successfully today, they must be able to process digital payments. Embedding payments into your software platform makes that possible and enhances the criticality of your software platform to your customers’ operation. And I’ll break those two things down.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

Stax

MARCH 6, 2024

As the business landscape continues its unstoppable evolution, the necessity for operational efficiency and innovation becomes even more pronounced. Legal and payment compliance Adhering to compliance standards, including those set by the Payment Card Industry Data Security Standard (PCI DSS), is essential.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Panintelligence

AUGUST 28, 2024

The potential risks of AI in insurance, including data privacy, algorithmic bias, and the need for transparency. Insurers have access to vast amounts of data, which AI can effectively leverage. Underwriting process Traditional underwriting relies on historical data and manual assessments, which can be time-consuming and error-prone.

AI 52

AI Artificial Intelligence Technical Review Systems Review 52

Blulogix

FEBRUARY 9, 2024

As companies delve deeper into subscription models and agile monetization platforms , the necessity of integrating disparate processes—from sales and marketing to finance and customer support—becomes unmistakably clear. This holistic perspective is essential for tailoring offerings and enhancing customer satisfaction.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

BetterCloud

SEPTEMBER 25, 2024

G2 uses verified user reviews and online data (like website traffic and social media followers) to give each software a score in these areas. Basically, BetterCloud is the top dog when it comes to managing SaaS apps, from controlling costs to keeping data safe. What our customers are saying Aiden T. Mid-Market (51-1000 emp.)

Software Review 52

Software Review Technical Review Management SaaS 52

ChurnZero

DECEMBER 1, 2023

What are the responsibilities of customer success? Discover the key responsibilities of a customer success team, including: Customer success operations: streamline processes and data management. Customer onboarding: set clear expectations and ensure smooth transitions.

Customer Success 52

Customer Success SaaS Compensation Operational efficiency. 52

Blulogix

JANUARY 28, 2024

Step 2: Assemble Your Implementation Team Gather a cross-functional team that includes representatives from finance, IT, customer support, operations, and other relevant departments. Ensure that data migration is accurate and that the software can seamlessly connect to external systems, such as CRM, ERP, and payment gateways.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

User Pilot

JUNE 24, 2024

While CCM focuses on communicating with customers across various channels, CRM is dedicated to managing the overall relationship and data associated with customers. AI-based functionalities to manage customer interactions : AI automates routine tasks and personalized interactions and generates actionable insights.

Communication 59

Communication Management Technical Review Software Review 59

Stax

JANUARY 29, 2024

Efficiently manage payments and invoicing processes, reducing manual errors and enhancing overall operational efficiency. Customization : During implementation, tailor the platform to match your unique needs (assuming you’ve chosen a platform that can be customized to your business needs).

Stax 88

Stax Payments Payment Services Payment Features 88

Panintelligence

AUGUST 16, 2024

Creating a custom analytics solution can be a strategic choice for effectively utilizing data in decision-making. Imagine having a tailored data visualization tool that perfectly aligns with your business insights. Why should you build an analytics solution?

Development 52

Development Technical Review Software Review Scale 52

Blulogix

FEBRUARY 20, 2024

Cloud-based monetization platforms can efficiently manage vast amounts of data, support complex billing scenarios, and ensure consistent service delivery across global markets. Data Analytics and AI: Analytics and artificial intelligence are at the heart of understanding customer behavior and preferences.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

Blulogix

MARCH 19, 2024

This integration enables dynamic billing based on actual usage or access changes, ensuring customers are billed accurately and efficiently. Utilize a Centralized Inventory Database: Maintain a centralized repository for all digital inventory data.

Subscription 52

Subscription Payment Features B2B Management 52

User Pilot

AUGUST 19, 2024

Create support documentation : Develop and update user guides and troubleshooting resources to enable customer self-service. Monitor support tickets : Oversee customer support tickets to ensure timely resolutions, escalating issues when necessary. It covers leadership, service strategy, and operational efficiency.

Onboarding 52

Onboarding Customer Support Trends User Experience 52