SaaStr

JANUARY 7, 2020

If you put the average person from Google that is an engineer, a core software engineer, you’re going to likely get a really, really talented person. Or maybe they’re in customer success and they can move to product. Or maybe they’re in engineering and they can move to marketing.

Sales Recruiting 184

Sales Recruiting Sales Hiring Management Marketing 184

OPEXEngine

OCTOBER 26, 2021

This expanding talent crunch encompasses more than just the well-documented need for data scientists, software engineers, and other technical roles (see Figure 1). It’s no longer just tech companies competing against one another; other industries have jumped into the race. talent platform (see Figure 3).

Software Engineering 59

Software Engineering Advertising Engineering Technology 59

Intercom, Inc.

APRIL 22, 2019

The advent of the subscription economy – and the way that people buy and use products – means that the interaction with the salesperson is the start of the relationship with the customer, not the end. The actual, most enduring relationship with the customer comes through the customer success and customer service teams.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

30 Day Leadership

JULY 12, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. 5:29 - First leadership position - Craig started out of college as a software engineer.

VP of Engineering 52

VP of Engineering Leadership Software Engineering B2B 52

30 Day Leadership

JULY 12, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. 5:29 - First leadership position - Craig started out of college as a software engineer.

VP of Engineering 52

VP of Engineering Leadership Software Engineering B2B 52

Valuize Consulting

APRIL 7, 2020

‘Outcomes’ is currently one of the biggest buzzwords in both the Sales and Customer Success domains, and concepts like ‘ outcome selling ‘ have become wildly popular. An ‘outcome’ that your customer success strategy is not designed to deliver. .

Software Engineering 52

Software Engineering Sales Enablement Churn Engineering 52

Buffer Resources

JUNE 13, 2024

These may include: Interviews Podcasts Checklists Cheatsheets Templates Ultimate guides In-house research Customer success stories Interactive content AR/VR experiences Email newsletters For example, Airbnb leverages interactive content to drive engagement and personalize the user experience.

Strategy 131

Strategy Social Media Development Team Review Software Review 131

User Pilot

SEPTEMBER 29, 2023

You need a range of disciplines to bring a new product to life: Product development team: Your software engineers play an important role. They'll choose the development framework you use, conduct software development activities (i.e.

Development 105

Development Software Review Sales Recruiting Technical Review 105

TriTuns

MARCH 11, 2019

Instead, they need to assess the overall vendor solution – the software, implementation team, technical support, and customer success services – to determine which one is the overall best investment. Historically, most software vendors have been incredibly product-focused. To software vendors, their products are sexy.

Software 40

Software Sales SaaS Technical Support 40

TriTuns

MARCH 11, 2019

Instead, they need to evaluate the overall vendor solution – the software, implementation team, technical support, and customer success services – to determine which one is the overall best investment. Historically, most software vendors have been extremely product focused. To software vendors, their products are sexy.

Software 40

Software Sales SaaS Technical Support 40

TriTuns

MARCH 11, 2019

Instead, they need to evaluate the overall vendor solution – the software, implementation team, technical support, and customer success services – to determine which one is the overall best investment. Historically, most software vendors have been extremely product focused. To software vendors, their products are sexy.

Software 40

Software Sales SaaS Technical Support 40

Chart Mogul

MARCH 10, 2023

. – Esben, Userflow Slack’s successful product-led sales strategy Some companies experienced massive success with the PLG model, for example, Slack. Let’s look at these organizations, sales, solution, engineering, and customer success. (…) Let’s make it a single organization and have them work together.

VP of Engineering 52

VP of Engineering Sales Hiring Sales Compensation 52

Intercom, Inc.

DECEMBER 21, 2021

“There’s so much knowledge in notes from customer success, quarterly business reviews, and conversations. There’s so much knowledge in notes from customer success, quarterly business reviews, and conversations. We can distill it, we just need to get it out” It’s the same thing in product management.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Sales Hacker

SEPTEMBER 29, 2020

Not me personally, but a bunch of smart PhDs and software engineers, they’re the ones that can make it a reality. And so I’ve really enjoyed it because I have a pretty good startup education, well-rounded background in product and engineering and marketing and sales. It’s something that you have to earn.

Scale 119

Scale CTO Hire CTO Coach Scaling 119

OpenView Labs

JULY 15, 2020

We aren’t absorbing data just from Sales, Marketing, Customer Success and Finance, but we’re also seeing more and more data from our Growth, Product, and Engineering teams. These opportunities aren’t limited to just sales—they involve marketing, support and customer success as well. The data we work with.

Scale 64

Scale Data Outsourcing Services DevOps as a Service 64

How SaaS Works

OCTOBER 7, 2019

Same goes for your software engineers, support specialists, marketers, and leadership. The Basic Components of a SaaS Engine There are five major components to a SaaS engine?—?lead lead generation, lead qualification, deal closing (sales), customer success, and product.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

SmartKarrot

OCTOBER 23, 2020

You no longer have to depend on the data analysts or software engineers to dig up data for you. Say Hello to Smartkarrot , a leading customer success platform. It helps integrate customer experience , product success , and to automate engagement in digital platforms. 360 View of the Customer.

Customer Success 10

Customer Success Software Engineering Finance Data 10

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? How is it working? When are we going to do that?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SmartKarrot

JULY 29, 2021

Software Engineering Daily : For the Product Managers with a technical backdrop, this podcast helps its listeners by working more intelligently. They believe with every new episode, the audience will feel a percent better at understanding the software world.

Software Engineering 10

Software Engineering Startup Education User Experience 10

SaaStr

NOVEMBER 2, 2019

* How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Krish Subramanian: We are software engineers by training.

Scale 155

Scale Sales Recruiting SaaS Payments Payment Services 155

SaaStr

DECEMBER 10, 2019

And it’s also a company that employees 50,000 software engineers. Bill Clerico : It’s just a really big place. And it’s really like the fabric of people’s lives, particularly here in the US. And so it’s a company that makes huge investments in technology.

Payment Services 166

Payment Services Merchant Services Payment Solutions Payments 166

Sales Hacker

SEPTEMBER 20, 2024

The Co-Founders brought in an insanely talented team: Pleasant Middelhof , (COO), Jeremy Jonas (CTO), and Carl Gunderson (Software Engineer). Hottest GTM jobs of the week VP of Product at Esper (Remote) Sales/Solutions Engineer at Armada (Remote – US ) Sr. Business Development Representative (BDR) at Stotles (London) Sr.

Technical Review 74

Technical Review Scale Technical Cofounder New CTO 74

Sales Hacker

OCTOBER 7, 2021

Again, I am a big believer in the power of customer storytelling for helping sales outcomes. As Compass’s Regional President of North Central, Rachael is responsible for driving revenue growth, M&A integrations, operations, marketing, and customer success across Illinois, Wisconsin, Indiana, and Minnesota.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Scale 105

Scale Growth Hacking AI Consulting 105

SaaStr

NOVEMBER 29, 2019

How does Allie think about the importance of focus applied to customer segmentation today? How does Allie measure true customer success? How does Allie explain the macro market size to VCs when they initially see the small customer segment? * Product analytics? Why did Mapistry start doing their own events?

Sales Hiring 150

Sales Hiring Underperforming Technical Team Technical Advisors Scale 150

SaaStr

APRIL 24, 2019

Prior to founding Scale, Alexandr was a Tech Lead at Quora, directly responsible for all speed projects and before that a software engineer at Addepar responsible for building and maintaining financial models. What were the benefits for Alex of investing early in customer success?

Scale 140

Scale Sales Hiring Scaling Customer Success 140

SaaStr

MAY 17, 2019

But two other software engineers, building [inaudible 00:04:24] that was kind of a time and expense software system. I was in business school at Stanford in the late 90s, the midst of the dot com boom, and met a couple Stanford computer science students. And so that was my first.

Scale 160

Scale Sales Hiring Software Review Leadership 160

User Pilot

APRIL 23, 2025

Best digital adoption platforms in the market compared There’s a lot to look out for when choosing your product adoption software. Here are some of the best user adoption software that might check most, if not all, of your boxes. Create custom analytics dashboards in Userpilot to track key product metrics. ” Alex N.,

Software Review 95

Software Review Software Technical Review AI Search 95

User Pilot

APRIL 24, 2025

Candidates lacking experience in retention, especially in the field of onboarding, or without a strong background in customer success-driven product strategies. With a strong background in software engineering and an MBA in Lean Operations, she bridges technical depth with business acumen to deliver impactful solutions.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52