SaaStr

MARCH 13, 2023

Co-founder and CEO of Scratchpad, Pouyan Salehi, and OpenPhone’s Co-founder, Daryna Kulya, share how they consistently engineer delightful experiences for their customers. Prioritize user experience as a growth strategy Today, most SaaS companies depend on growth hacking and funnel optimization to unlock growth.

Growth Hacking 246

Growth Hacking Social Media SaaS Business 246

The Angel VC

JANUARY 15, 2015

Most of the terms like content marketing, inbound marketing or growth hacking didn't even exist yet or weren't widely used. Customer success is not the only area which saw the emergence of "SaaS for SaaS" solutions – there are now dedicated products for subscription billing and subscription analytics , too.

Growth Hacking 113

Growth Hacking Scale SaaS Content Marketing 113

Totango

JANUARY 22, 2019

With this focus on recurring revenue, your goal becomes increasing the lifetime value of your customer relations. It requires you to use SaaS customer success best practices centered around mutual growth, a deep understanding of customer behavior, and constant monitoring of your customer’s journey.

Customer Success 72

Customer Success Customer Lifetime Value SaaS Growth Hacking 72

CustomerSuccessBox

MARCH 28, 2022

Most SaaS firms see Customer Success as a necessary evil. However, it’s a growth strategy! Customers buy your product to achieve their goals. It is the responsibility of the customer success team to ensure that a customer makes a repeat purchase. What’s the issue with customer success tech right now?

Artificial Intelligence 52

Artificial Intelligence Customer Success AI Technical Review 52

ProfitWell

SEPTEMBER 30, 2019

What is growth hacking? Growth hacking was coined by Sean Ellis to describe strategies that singularly and obsessively drive a company's growth. The idea of growth hacking is ambitious, if not vague. They are changes you make across your workflow that align your entire team to work toward growth.

Growth Hacking 40

Growth Hacking Customer Lifetime Value SaaS Business 40

Sixteen Ventures

MARCH 9, 2024

In the realm of Customer Success (CS), understanding customer goals is the cornerstone of building meaningful relationships and driving long-term value. Traditional customer interactions often involve direct communication, allowing for immediate clarification of needs. No Customer Success. Know Goals.

Customer Success 67

Customer Success Management Communication Growth Hacking 67

Sixteen Ventures

MARCH 9, 2024

The Goal Discovery Framework is an invaluable tool for storytelling in customer success, enabling you to demonstrate value beyond the traditional focus on Return on Investment (ROI).

Customer Success 70

Customer Success Investment Management Data 70

Sixteen Ventures

AUGUST 30, 2023

You’ve built your Customer Success team from the ground up, and you’re rightfully proud of it. You’ve always had your hands on the steering wheel, ensuring smooth rides for your clients. But now your team is growing.

Scale 67

Scale Customer Success Scaling Growth Hacking 67

Sixteen Ventures

SEPTEMBER 6, 2023

Something doesn’t add […] The post Why High Usage Doesn’t Guarantee Customer Success appeared first on Customer-centric Growth by Lincoln Murphy. Contraction at renewal is creeping up. And expansion is way lower than it should be.

Customer Success 67

Customer Success Churn Engagement Metrics 67

Tom Tunguz

NOVEMBER 14, 2015

We certainly see the effect of compounding in the impact of customer success on a business, and content marketing. And I can tell you from an investor’s point of view, that a little advantage at the outset of the company can mean a world of difference when it comes to raising capital to grow your business.

Growth Hacking 100

Growth Hacking Advertising Acquisition Content Marketing 100

Sixteen Ventures

MARCH 9, 2024

This is the modern take on Customer Success Management that leaders of world-class CS organizations operationalize around.

Scale 67

Scale Customer Success Scaling Revenue 67

Sixteen Ventures

MARCH 18, 2024

Pods, a collaborative team structure, have been around for several years but have become increasingly popular in both Customer Success (CS) and Sales, especially as the former has become even more efficiency-focused in the past year.

Customer Success 67

Customer Success Sales Growth Hacking Churn 67

Incredo

OCTOBER 8, 2019

If your users are small and medium-sized enterprises, you can create a case studies deck elaborating who was your customer, what difficulties he was facing, how your software helped overcome difficulties. You can spice up your customer success stories with client testimonials. That’s what we are talking about now.

Acquisition 148

Acquisition Strategy Technical Review SaaS 148

Sixteen Ventures

JULY 17, 2023

The only universal truth in Customer Success is that it’s always evolving. The more contact our ideas, frameworks, and methodologies have with customers, the more we learn, and the more things need to evolve. If you’re using the strategies and tactics popular even 3 years ago, you’re being left behind.

Customer Success 52

Customer Success Strategy Growth Hacking Engagement 52

Sixteen Ventures

SEPTEMBER 12, 2024

Why Understanding Customer Goals Is the Key to Real Customer Success They don’t like it when I say this. To paraphrase my wife’s yoga shirt about peace: No Goals, No Customer Success.Know Goals, Know Customer Success. But let’s revisit something first—the definition of Customer Success.

Customer Success 52

Customer Success Growth Hacking Churn Retention 52

Sixteen Ventures

MAY 11, 2023

But the customer postpones. It’s not an uncommon scenario in the world of customer success. But what if we told you that this roadblock could be transformed […] The post The Art of Objection Handling in Customer Success appeared first on Customer-centric Growth by Lincoln Murphy.

Customer Success 52

Customer Success Growth Hacking Engagement Sales 52

Chart Mogul

DECEMBER 18, 2018

First 90 Days Plan for Customer Success Management. Most customer churn happens in the first 90 days. It will also help point out flaws in your product, sales, pricing plan and / or customer success strategy.” How we went from 10 to 200 paying customers in less than 6 months. The best of the rest.

Growth Hacking 74

Growth Hacking SaaS Systems Review Pricing 74

Sixteen Ventures

AUGUST 8, 2023

You know the feeling – it’s a shared frustration among many in Customer Success. Another seemingly ‘bad fit’ customer is passed to us, and we’re left questioning the Sales team’s understanding of what a good fit really is. It’s easy to think: “Why can’t they just get it right?”

Customer Success 52

Customer Success Sales Growth Hacking Churn 52

Sixteen Ventures

AUGUST 8, 2023

You know the feeling – it’s a shared frustration among many in Customer Success. Another seemingly ‘bad fit’ customer is passed to us, and we’re left questioning the Sales team’s understanding of what a good fit really is. It’s easy to think: “Why can’t they just get it right?”

Customer Success 52

Customer Success Sales Growth Hacking Churn 52

Incredo

OCTOBER 8, 2019

If your users are small and medium-sized enterprises, you can create a case studies deck elaborating who was your customer, what difficulties he was facing, how your software helped overcome difficulties. You can spice up your customer success stories with client testimonials. That’s what we are talking about now.

Acquisition 134

Acquisition Strategy Technical Review SaaS 134

Sixteen Ventures

AUGUST 23, 2023

Every Customer Success Manager (CSM) and Head of Customer Success has felt it at some point: the nagging sense that although Goal Discovery is essential, something is missing in the process of keeping those goals continually aligned.

Customer Success 52

Customer Success Management Growth Hacking Churn 52

yoursales

JANUARY 29, 2021

Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Salesforce.com – The Customer Success Platform To Grow Your Business. Sales Stack Graveyard. Other Tools.

Scale 106

Scale Payment Methods Payment Solutions Sales Recruiting 106

yoursales

JANUARY 28, 2022

Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Drift – a messaging app for sales & customer success. Vidyard - Turn Video Viewers into Customers.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

yoursales

DECEMBER 12, 2018

Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Salesforce.com – The Customer Success Platform To Grow Your Business. Sales Stack Graveyard. Other Tools.

Scale 100

Scale Payment Methods Payment Solutions Sales Recruiting 100

yoursales

DECEMBER 23, 2019

Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Salesforce.com – The Customer Success Platform To Grow Your Business. Sales Stack Graveyard. Other Tools.

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103

yoursales

DECEMBER 23, 2019

Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Salesforce.com – The Customer Success Platform To Grow Your Business. Sales Stack Graveyard. Other Tools.

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103

User Pilot

FEBRUARY 4, 2023

WOW experiences are often associated with exceptional customer service but can also apply to the customer experience in other contexts. When you wow your customers with the right strategies, you create a happier user base and increase the odds of long-term customer success.

Social Media 97

Social Media Software Review Growth Hacking Education 97

Intercom, Inc.

JULY 11, 2019

It’s now the ability to almost growth-hack your entire support experience and fundamentally change the fabric of the way customers work. And at this stage, the customer success team (including of support) can’t just keep measuring only its own stuff. I get really excited about all this stuff.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

OCTOBER 26, 2021

Using data and customer success stories , you’ll need to identify your Aha moments, Activation points, and ways of optimizing engagement to promote retention that will lead you to identify your North Star metric in four steps. It must be something that points to growing revenue, profit, and customer realization of value.

B2C 98

B2C Metrics B2B Retention 98

Totango

JANUARY 10, 2019

At its core, customer success is simple: take care of your customers and they’ll take care of your business. Nurture relationships, and not only will customers receive excellent service and well-supported products, but your enterprise will be financially healthy in the long-run. And what new capabilities are available?

Engagement 63

Engagement Growth Hacking Enterprise Forecasting 63

FastSpring

SEPTEMBER 16, 2022

But our customer relationships can also be strengthened by giving members additional access to those of us at FastSpring. FastSpring already offers a diverse, responsive support team for customers and their buyers, and we have customer success managers for some of our customers with particularly large or complex businesses.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

FastSpring

JANUARY 27, 2022

7 growth hacks from the SaaS experts. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. Learn more here. We reached out to a variety of leaders to ask for their SaaS billing best practices.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaSOptics

APRIL 7, 2022

How do they benefit SaaS companies, and what tools are needed to implement a successful freemium offering? What is Product-Led Growth (PLG)? ” In other words, the product sits at the center of all growth-related activities under a product-led framework. Not exactly.

Business Model 74

Business Model Payment Features Business SaaS 74

Totango

JANUARY 24, 2019

You need to adopt a company-wide strategy and prioritize your customer approach based on actual customer data in order to reduce churn and capitalize on upsell opportunities. Defining Your Customer. The word “obsession” represents the new standard in customer success best practices. You might also like.

Engagement 55

Engagement Growth Hacking Social Media Payment Features 55

OpenView Labs

APRIL 22, 2019

The more complex sales cycle—with longer lead times, sales team interactions, demos and multiple funnel steps—creates an environment over which a growth team has little control. Even so, I’ve seen some organizations start very successful growth hacking teams by looking at the acquisition challenge in a data-driven, quantitative way.

Development Team Review 68

Development Team Review Scale Sales Hiring Acquisition 68

Outseta

JANUARY 10, 2020

The growth that we’ve realized in website traffic and account sign-ups has happened very organically—we’re continuing to focus on customer success first, unit economics second, and then growth. About 75% of our new account sign-ups find us after reading content that we’ve published. We began “community marketing.”

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

User Pilot

MAY 19, 2021

SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. Generating customer loyalty. Some possible goals for virtual conferences you should have include: Revenue generation. Brand awareness.

B2B 119

B2B Marketing SaaS Social Media 119