ChurnZero

JANUARY 18, 2023

Customer Success newsletters are a great way to stay on top of industry trends and strategies, get tips and tricks to improve day-to-day operations, and even find networking opportunities and events, without having to do all the digging for information across the web to determine what information is valuable and what is not.

Customer Success 52

Customer Success Churn Trends Education 52

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That nuance is derived from three underlying factors: Construct.

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

ChurnZero

APRIL 21, 2021

Customer Success is a growing industry, with more resources than ever before – but sometimes it can be hard to find the golden nuggets with the ever-increasing sea of content. When you subscribe to the ESG newsletter you can expect the best of their game-changing Customer Success resources so you can stay ahead of the competition.

Customer Success 94

Customer Success Churn Onboarding Subscription 94

SaaStr

OCTOBER 13, 2022

At SaaStr, our partners are an integral part of our events. ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use. Grab tickets here. .

GCP(Google Cloud Platform) 210

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 210

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. This can include customer demographic data, current events, or details on a competitor or similar business.

AI 98

AI Customer Success Technical Review Generative AI 98

CustomerSuccessBox

APRIL 3, 2022

Customer Success ensures that your customers remain happy customers. Its objective is to guarantee that your customers get the most value from your product. Sending an email with the appropriate intent at the right time is essential to a good customer success email. Customer Success Email Templates.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

ChurnZero

OCTOBER 5, 2021

.” We are happy to say it was a great event all around. No worries if you weren’t able to attend (or even if you did and are looking for a recap), we have pulled together our top ten Customer Success takeaways from SaaStr Annual 2021 that we wanted to share with you here. Customer Success Around the Web.

Customer Success 95

Customer Success Scale Customer Lifetime Value Compensation 95

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Create a Cross-Functional Customer Journey Team. Choose the Right Customer Success Software that provides a 360-degree view of your customer. Driving Software Adoption through Customer Success Begins with Understanding.

Engagement 118

Engagement Customer Success Software Onboarding 118

SaaSHolic

FEBRUARY 6, 2023

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Subscription Payment Features 52

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

SaaS Payments 78

SaaS Payments Business SaaS Payment Solutions 78

CustomerSuccessBox

APRIL 18, 2022

While in the subscription economy, where the prime growth center lies in the customer success effort of the business. Most SaaS businesses fail to align the Product and Customer Success teams to drive great experiences and outcomes. Why Aligning Product and Customer Success Is important?

Scale 52

Scale Customer Success Scaling Onboarding 52

Sales Hacker

FEBRUARY 21, 2020

In it, Founder and CEO of Winning by Design, Jacco VanderKooij, shows you how to fill your pipeline by focusing on customer success to win the RIGHT accounts. What customer “fit” really means. How to focus your outreach around a critical event to score the RIGHT accounts. The Critical Event: (08:50). ?

Banking 73

Banking Subscription Payment Features Business Model 73

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. This can include customer demographic data, current events, or details on a competitor or similar business.

AI 75

AI Customer Success Technical Review Generative AI 75

Kellblog

MARCH 17, 2022

Earlier this week I appeared on a webinar with You Mon Tsang , founder and CEO of ChurnZero , a SaaS application aimed at helping subscription businesses reduce churn. Here’s the video: Here’s a copy of the slides: Here’s a quick list of the topics we discussed: ARR and MRR, and when to use which.

Metrics 99

Metrics Customer Success SaaS Benchmarks 99

Intercom, Inc.

AUGUST 31, 2021

With these new transactional messaging capabilities, you can reach your customers where they already are, using timely, relevant, personalized messages that are simple to set up and easy to measure – no engineering team required. And no need to keep paying subscriptions for extra software you don’t need. Subscription renewal reminders.

Payments 218

Payments Payment Solutions Payment Methods Subscription 218

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That nuance is derived from three underlying factors: Construct.

Customer Success 52

Customer Success Metrics Software Review Customer Lifetime Value 52

ChurnZero

MAY 8, 2020

Customer Success is a relatively new discipline and has not faced a major economic event such as COVID-19. We all know Customer Success professionals who have been laid off or furloughed. Speakers: Mikael Blaisdell , Executive Director, The Customer Success Association. Q&A Recap.

Customer Success 59

Customer Success VP of Engineering Scale Benchmarks 59

Totango

MARCH 21, 2019

Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. It reflects the current customer-centered economy that has encouraged customer fluidity and placed greater emphasis on the customer experience.

Customer Success 85

Customer Success Enterprise Onboarding Education 85

SaaStr

OCTOBER 20, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education.

Scale 225

Scale compliance Healthcare AI 225

SaaSHolic

DECEMBER 9, 2021

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Subscription Payment Features 52

CustomerSuccessBox

AUGUST 3, 2021

In this era of SaaS and subscription businesses, getting the user to buy your product is only the beginning of a long journey ahead. During the entire process with the customer, pre-sales and post-sales, there is a need for a close relationship between Customer Success and Sales. Best Practices for knowledge transfer.

Customer Success 52

Customer Success Scale Sales Subscription 52

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers.

Scale 84

Scale Customer Success Retention Strategy 84

ChurnZero

MAY 15, 2020

As an emerging discipline, Customer Success has not experienced a global health or financial crisis during its relatively brief lifetime. Facing massive economic instability for the first time, Customer Success teams had to devise crisis preparedness and communication plans as well as customer retention strategies to minimize churn.

Customer Success 72

Customer Success Scale Forecasting Churn 72

User Pilot

MARCH 12, 2024

TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. This contributes to higher satisfaction , retention , and customer lifetime value. Define the event starting or finishing the path. Let’s get right to it!

Customer Lifetime Value 89

Customer Lifetime Value User Experience Onboarding Churn 89

Valuize Consulting

MAY 11, 2020

Customer success technology is one of the breakout tech categories that has emerged over the past 5 years. The rise of the customer success ‘domain’ in B2B software companies has driven this new market category. Successful adoption begins with selecting the right customer technology for your organization.

Technical Review 40

Technical Review Technology Customer Success Payment Solutions 40

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. A successful subscription model depends on retention.

Engagement 52

Engagement Strategy Scale Payment Features 52

Baremetrics

AUGUST 5, 2021

How many new customers did we get last week? Monitor important subscription events as they happen with the Live Stream Keep an eye on signups, cancellations, payments, upgrades, and more. Have a customer that pays by invoice, wire transfer, or check? What's happening today? Everyone uses metrics differently.

SaaS Payments 98

SaaS Payments Payment Features Payment Services Payments 98

Sales Hacker

MARCH 1, 2024

This entire newsletter highlights key changes – from ecosystem-led growth, to the featured live events, to owned media. Through roadshows with portfolio companies, CMO events, and newsletters, AudiencePlus is able to resource target buyers without selling to them explicitly. The B2B playbook is changing.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

Totango

JULY 8, 2021

Firefighting happens when you don’t have visibility into what is going on in your customer portfolio so you are constantly putting out fires, especially around renewal time. They provide the best way to notify your Customer Success Team of the need for action. Create Customer Success Management Plans.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

User Pilot

OCTOBER 24, 2023

Usage-based pricing could use tiers, units, volumes, or impact as its basis for subscription cost. Userpilot helps you drive product-led growth, increase net dollar retention, and deploy your usage-based pricing model by adding contextual upsells that are triggered by in-app events. Get your free Userpilot demo today!

Pricing 92

Pricing Payment Solutions SaaS Payments Payments 92

ProfitWell

AUGUST 21, 2019

Subscriptions are all about relationships. And this week's question from Jason Hamilton at Testlauncher got us thinking about a crucial part of building those relationships – actually meeting our customers face-to-face. thousand companies and nearly twenty thousand subscription consumers to see how it all shakes out.

Churn 61

Churn Customer Success Airlines Sales 61

Chart Mogul

DECEMBER 13, 2019

Getting a new customer on board is a happy time for every sales team, but it’s not quite the end of the road. The final step is the sales to customer success handoff process that lays the foundation for retaining customers successfully. This sales to customer success transition is a delicate balancing act.

Underperforming Technical Team 80

Underperforming Technical Team Customer Success Outsourced Development Sales 80

Totango

MAY 23, 2019

Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. Customer success upsells are critical to your own success.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Tom Tunguz

NOVEMBER 11, 2014

The modern SaaS startup asks marketing to fill the top of the funnel, sales to qualify and close leads, and customer success to retain customers. In other words, the sales team closes all kinds of customers, both who truly benefit from the product and those who may not.

Customer Success 111

Customer Success Startup Sales Hiring SaaS 111

SaaStr

DECEMBER 7, 2020

But we went on to host 5 incredible digital events that reached 100,000+ … and we’ll be back IRL in 2021. What’s a typical price increase I can expect when renewing my SaaS subscriptions? “9 Questions To Ask Candidates for Your First Head of Customer Success.” More on that soon!

Venture Capital 329

Venture Capital Sales Hiring AWS Cloud 329

ChurnZero

AUGUST 24, 2018

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! Getting a customer to retention and its financial impact. The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. You Mon: Let me add a few things.

Finance 61

Finance Customer Success Scale Customer Lifetime Value 61