User Pilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. How to collect customer behavioral data?

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

Natalia Luneva

JANUARY 8, 2022

Facebook and Slack used to be the best community platforms for online businesses: they are free, everyone is using them, and they are easy to use. However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

Baremetrics

MAY 4, 2020

The customers who actively cancel their subscription. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

User Pilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. What is Typeform?

Payments 95

Payments Payment Methods SaaS Payments Payment Solutions 95

Intercom, Inc.

AUGUST 31, 2021

With these new transactional messaging capabilities, you can reach your customers where they already are, using timely, relevant, personalized messages that are simple to set up and easy to measure – no engineering team required. Payment expirations. And no need to keep paying subscriptions for extra software you don’t need.

Payments 218

Payments Payment Solutions Payment Methods Subscription 218

Baremetrics

FEBRUARY 2, 2021

Deciding between Stripe vs. Chargify for your online payment processor? Rich Developer Toolkit Tools such as Stripe Elements, Stripe Sources, and Stripe Connect allow developers to customize their payment processing solution. Table of Contents. Non-profit organizations using Stripe get a discount, paying only 2.2

Payment Services 69

Payment Services Payment Methods Technical Review Payments 69

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Introduction from Lincoln for 2020.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model.

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. User persona example.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

Totango

FEBRUARY 9, 2022

Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. The start of the renewal phase depends on the length of your customer’s contract as well as your policy. Payment Gateways. Customer Success Management Software.

Outsourced Development 95

Outsourced Development Payment Services Payment Solutions Retention 95

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service. Analyze customer behavior using in-depth segmentation.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. Thanks for coming.

SaaS Payments 230

SaaS Payments Metrics Payment Methods Scale 230

Totango

JULY 15, 2022

This means that it’s more important than ever to keep a pulse on your customers (especially those who may be at-risk) and ensure you have a plan of action to protect your customer base. Leveraging the Detect Risk SuccessBLOC and Avoid Customer Churn .

Payment Methods 86

Payment Methods Payment Services Payments Payment Solutions 86

User Pilot

FEBRUARY 22, 2024

Your customer retention rate should growth stage of your company and the industry it is in. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. What's more, it also prevents churn.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Incredo

NOVEMBER 1, 2019

The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

FastSpring

DECEMBER 22, 2020

On average, our customers’ revenue grew by nearly 20% relative to 2019. We have always operated FastSpring with the mantra that “we succeed when our customers succeed,” and it was very gratifying to see so many examples of this in 2020. We experienced the strength and resiliency of the digital ecommerce economy.

Payment Methods 101

Payment Methods Payment Services Payment Solutions Payments 101

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaStr

NOVEMBER 2, 2019

Listen to the start of the episode for a promo code to our upcoming events! What does Krish mean when he says, “In SaaS, you either sell to one of 2 customer profiles”? Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

FastSpring

JANUARY 30, 2019

New year, new self-service page for locating online orders! At FastSpring, we are always looking for ways to improve the online shopping experience for our sellers and their customers. Once the order is located in the FastSpring system, a new receipt including all order details is sent directly to the customer’s email.

Payment Methods 69

Payment Methods Payment Services Payment Solutions Payment Features 69

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Listen to the start of the episode for a promo code to our upcoming events! Loving our podcast content? It’d be great to see you there.

SaaS Payments 216

SaaS Payments Payment Methods Finance Payments 216

SmartKarrot

MARCH 23, 2023

Apply here: [link] Role: Customer Success Representative Location: Irvine, CA, United States (Remote) Organization: Vert Energy Group As a Customer Success Repreentative, you’ll bringing on new clients. Demonstrating our SaaS platform online. Subscriptions from clients renewed.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. Most of the marketing budget will be focused on digital marketing along with targeted live events and webinars. eCommerce Marketplaces. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Sales Hacker

NOVEMBER 15, 2017

Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Customer Relationship Management. Customer Success. Channel Partner.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Baremetrics

MARCH 23, 2020

Signs that you have a churn problem If you run a SaaS or subscription business, you’re in a constant battle to reduce churn as much as possible because it improves your monthly recurring revenue (MRR) and creates more sustainable growth. Or do you proactively guide them to make sure they’re getting the most from their subscription?

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

User Pilot

OCTOBER 5, 2023

Calculating the actual customer acquisition costs accurately can be challenging, and CAC payback doesn’t consider customer lifetime value or differentiate between high- and low-value customers. Monthly Recurring Revenue (MRR) – for example from subscriptions.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

OPEXEngine

DECEMBER 15, 2020

Churn is the enemy of subscription-based businesses; it measures the rate at which your hard-won customers cancel their subscription to your service. Left unchecked, what seems like a relatively low customer churn rate month-on-month can quickly escalate into a crippling annual churn rate that your business can’t sustain.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

The SaaS Garage

MARCH 12, 2020

Customer Success ? Re-visit your customer success management. Its time to take extreme care of your existing customer base. The worst that can happen to a subscription based software company is to loose its existing customers forever. Better a paused subscription than a churned subscription.

Underperforming Technical Team 94

Underperforming Technical Team Payment Solutions Payment Methods Venture Capital 94

SaaStr

OCTOBER 24, 2019

I think that’s a good way to start is with events like this there’s so much content, so much best practice out there now. Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

ProfitWell

MAY 26, 2020

Negotiation is not an event. Final, noteworthy pieces we extracted : Negotiation is not an event. Level 1: Rate card/what's on the website Level 2: The numbers you can do for a verbal quote Level 3: A formal quote in writing Level 4: Your final price is the proposal. It's an ongoing process. why should we listen to Jeff?

SaaS Payments 98

SaaS Payments Payments Payment Methods B2B 98

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. I like to not just be a source of capital, but an advisor so that companies can get their customers to stay and pay. What I love about SaaS as a product person is that it’s a longterm value exchange. You can create paralysis for your customer.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SmartKarrot

SEPTEMBER 23, 2022

Customer health cannot be measured in a solitary, simple area but can be divided into five key categories, including service quality, cost, and product packaging. A customer success health score is built using a vast array of variables. Decide on an objective that you wish to accomplish using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

Customer health cannot be measured in a solitary, simple area but can be divided into five key categories, including service quality, cost, and product packaging. A customer success health score is built using a vast array of variables. Decide on an objective that you wish to accomplish using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

User Pilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your event tracking needs. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

SaaStr

NOVEMBER 22, 2019

Listen to the start of the episode for a promo code to our upcoming events! 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Loving our podcast content? We made every month.

Underperforming Technical Team 163

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 163