User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

SaaStr

NOVEMBER 26, 2019

The company’s customers include Etsy, K-Swiss, Toyota, Yelp and Facebook among others. Its customer base spans over 14,000 customers in over 100 countries. Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Jennifer Lawrence | VP, Inside Sales @ Duo Security.

Scale 222

Scale Sales Hiring Underperforming Technical Team Sales 222

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: But usually your teams can’t do that. That’s a great example. This always works. If you do Salesforce, try to do Pipedrive.

Scale 238

Scale Outsourcing Services Sales Hiring VP of Engineering 238

User Pilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. Heap’s Event Visualizer.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

User Pilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. How does this sound? Ready to dive in? What is product analytics? Pendo Segments.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

SmartKarrot

MARCH 23, 2023

To give input on what “delights” our customers in addition to reviews with a rating of four or higher, and to use that feedback to systematically improve our customer experience. Subscriptions from clients renewed. Adhere to and put into practise practises aimed to increase customer retention.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. Listen to the start of the episode for a promo code to our upcoming events! Why does it suggest misalignment between customer and vendor from Day 1? Loving our podcast content?

Underperforming Technical Team 163

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 163

SaaSOptics

MAY 19, 2022

More customers = more revenue. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. .

Acquisition 59

Acquisition Scale Strategy Software Review 59

Totango

JULY 18, 2018

According to data from Forrester Research, almost two-thirds of interactions between a customer and a company take place through the Customer Service department. Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

User Pilot

FEBRUARY 26, 2023

Startups use these surveys in the early stages of product development to measure the degree to which a product satisfies market demand. If at least 40% of respondents say they would be very disappointed, then you’ve managed to build a product that effectively addresses your target customers’ needs and brings value to them.

Retention 98

Retention Scale Underperforming Technical Team Churn 98

Totango

OCTOBER 20, 2021

For example, to optimize customers’ immediate post-purchase experience of your software product, you might identify what needs to happen in order for them to start actively using your product, such as setting up passwords, learning how to log in, completing profiles and becoming familiar with basic navigational menus and product features.

Scale 93

Scale Underperforming Technical Team Benchmarks Onboarding 93

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Listen to the start of the episode for a promo code to our upcoming events! Does one have to expand the product line to retain customers?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts. The key takeaway is to make tackling churn a priority early on , rather than reacting after the event. But what should “customer success” include?

Churn 152

Churn SaaS Payments SaaS Payments 152

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. This is all necessary because the board meeting is such a high-stakes event.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. Heap's Event Visualizer.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

Totango

OCTOBER 20, 2021

For example, to optimize customers’ immediate post-purchase experience of your software product, you might identify what needs to happen in order for them to start actively using your product, such as setting up passwords, learning how to log in, completing profiles and becoming familiar with basic navigational menus and product features.

Scale 73

Scale Underperforming Technical Team Benchmarks Onboarding 73

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Listen to the start of the episode for a promo code to our upcoming events! Loving our podcast content?

SaaS Payments 216

SaaS Payments Payment Methods Finance Payments 216

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. I think that’s a good way to start is with events like this there’s so much content, so much best practice out there now. You pay a subscription. Work smarter, not harder.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. A high score is equal to making the customer delighted. The objective is to develop a strong customer base.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. A high score is equal to making the customer delighted. The objective is to develop a strong customer base.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

Totango

OCTOBER 20, 2021

For example, to optimize customers’ immediate post-purchase experience of your software product, you might identify what needs to happen in order for them to start actively using your product, such as setting up passwords, learning how to log in, completing profiles and becoming familiar with basic navigational menus and product features.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. The second constituent there is the developer. Why do developers love SaaS products? How much is a customer going to bring you over his lifespan using your product? Transcript.

SaaS Payments 230

SaaS Payments Metrics Payment Methods Scale 230

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Jeff Lawson: Sure.

Underperforming Technical Team 119

Underperforming Technical Team Development Software New CTO 119

Kellblog

FEBRUARY 2, 2023

Some believe that capital won’t flow again until after an extinction-level event for startups in 2023/2024. Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. The metaverse remains meta. Expect more of this activity to follow in 2023.

Software Review 119

Software Review Development Team Review Underperforming Technical Team Scale 119

Full Session

NOVEMBER 6, 2022

Our powerful web analytics solution can significantly help various specialists, including UX researchers, UI designers, product teams, digital marketers, and product managers. With a good range of features and integrations, it’s challenging to know which one is best for your team and project. What is Mixpanel? Image source: G2.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

SaaStr

MARCH 12, 2019

And so I just want to throw in a framework around product market fit measured by customer value creation, then go to market fit measured by economics, then we scale fast. So first off, I’m saying we start with customer success. Isn’t sales really around customer value creation? The subscription economy.

Scale 207

Scale Sales Hiring Revenue VP of Engineering 207

ChurnZero

APRIL 17, 2020

There are a lot of unknowns and one of them related to our professional lives is how will this affect Customer Success. A Black Swan churn monster is a customer who is affected by an unforeseen and very unpredictable circumstance with potentially severe consequences and widespread impact. The Scenario. What do you do? .

Churn 52

Churn Payment Services Underperforming Technical Team Travel 52

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. But what is more important is that without customer segmentation, you simply cannot build a sought-after product with high user loyalty. Boost customer loyalty.

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. When you create your own category , it can be tough to gain traction because potential customers simply don’t realize they need you. When I joined we had just an MVP, 10 beta customers and no pricing.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaStr

FEBRUARY 21, 2020

Listen to the start of the episode for a promo code to our upcoming events! How does David think about scaling sales teams? How does marketing and customer success intertwine to be successful? Number two, you have a team of people that you’ve worked with before and some of whom will come along with you.

Scale 196

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 196

SaaStr

MARCH 20, 2020

Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. Listen to the start of the episode for a promo code to our upcoming events! How does Rachel see marketing move ever close to the function of customer success today? Loving our podcast content?

SMB 185

SMB Scale Startup Marketplace as a Service 185

User Pilot

MARCH 18, 2021

It’s also not like customer retention is the business of only one department. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy. Which one would you buy from?

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

SaaStr

SEPTEMBER 6, 2019

As for Jon, prior to being Chief Customer Officer at Box, he was Senior VP of Customer Success, responsible for all post-sales services Box provides from implementation to user adoption and more. Listen to the start of the episode for a promo code to our upcoming events! How to build an engineering team.

Sales Hiring 137

Sales Hiring Scale Underperforming Technical Team Software Review 137

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157