FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. I can’t wait to continue building powerful features and tools that make selling online even easier for our customers around the world. Earned Awards for Our Product and Customer Success Team. Achieved GDPR Compliance.

Marketplace as a Service 67

Marketplace as a Service Sales Hiring Scale Leadership 67

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Listen to the start of the episode for a promo code to our upcoming events! How does Rachel see marketing move ever close to the function of customer success today?

SMB 185

SMB Scale Startup Marketplace as a Service 185

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more. SaaS, right?

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. This wasn’t the case.

SaaS Payments 231

SaaS Payments Metrics Payment Methods Scale 231

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. This is all necessary because the board meeting is such a high-stakes event.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. Emails can also be event-triggered. Product Tours.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

JUNE 10, 2020

They’ve got to find their travelers and get them home, but there’s more than that that we’re hearing from our customers. Everyone, customer success. Launch it to our customers, launch it to the sales team, launch it to prospects.” They’re going to build a bunch of things that we need.

Travel 181

Travel Marketing Scale Outsourcing Services 181

All that Saas

JULY 8, 2021

In this roundup, we are going to talk about some of the best email marketing services and software on the market for effective delivery, automated marketing, and increased outreach & sales. Do you want to build strong customer relationships? What are the Best Email Marketing Services in 2021? You need to switch to emails.

Software Review 52

Software Review Marketing Software Scale 52

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Due to his success, Ryan has been named to Forbes’ List of World’s Most Influential CMOs. Pssst Loving our podcast content?

Sales Hiring 136

Sales Hiring Sales Recruiting Scale Software Review 136

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. What Is Customer Success Automation?

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Another area where quality must stand out is in customer service. Large enterprise clients operate in highly competitive marketplaces and sectors where it takes a lot of effort to make a difference.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. That’s why customer retention management software is a vital component of your retention strategy.

Retention 62

Retention Software Management Marketplace as a Service 62

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Following Sailthru’s sale to CM Group in 2018, Cassie took on the expanded role of Chief Customer Officer for CM Group’s 200MM+ martech portfolio. Anita Nielsen. Anne Slough.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Organizations need to segment customers based on how world events such as COVID-19 affect them. Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

Totango

AUGUST 20, 2019

Their importance lies in their ability to reveal the customer experience of the product or service so you can add value to that experience and maximize the growth of both the customer and your own enterprise. User adoption metrics, as with all customer success measurements, are a guide to future action.

Marketplace as a Service 66

Marketplace as a Service Metrics Onboarding Customer Success 66

SmartKarrot

FEBRUARY 3, 2022

Amber also offers AmbarConaz, an online marketplace connecting supply chain and construction sites. Its main goal is to assist businesses in managing their financial routines and optimizing procedures such as accounting, stock, banking, and electronic invoicing, among other things. So far, it has over 50,000 customers.

Payment Methods 10

Payment Methods SaaS Payments Merchant Services Payment Services 10