User Pilot

JANUARY 11, 2024

Identify key metrics for satisfaction and engagement, and check to ensure you’re hitting your targets. Book a demo today to learn more! Improving the customer experience : Good onboarding is tailored to each user’s needs and goals. Offering targeted guides , demos , and tutorials can make users feel valued.

Onboarding 106

Onboarding Payment Services Customer Success Payment Solutions 106

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

Totango

FEBRUARY 28, 2019

Your user adoption metrics create a silent, unending conversation between your enterprise and your customer. They are invaluable in helping you understand the results your customers are getting from your product. Adoption is about more than just usage; it’s about helping your customer get the most out of your services.

Metrics 83

Metrics Customer Success Engagement Onboarding 83

Totango

SEPTEMBER 13, 2022

Customer Success Playbook Strategies: Mapping a Path to Winning Outcomes. A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. Then we’ll consider the benefits of using success playbooks. What Is a Customer Success Playbook?

Customer Success 88

Customer Success Onboarding Construction Retention 88

Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. The goal of customer success is to generate recurring revenue by creating customer lifetime value. And with customer success metrics, you can measure whether your efforts are working.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics?

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. What is product adoption?

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

Subscription Flow

JANUARY 5, 2024

While the importance of SaaS B2B metrics has already been covered to death, what has not been covered in as much detail is the whisking out of important B2B SaaS product metrics from the unimportant ones. Read more: The Most Important Metrics to Secure SaaS Funding in 2024 What are B2B SaaS product metrics?

B2B 52

B2B Metrics SaaS Benchmarks 52

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success.

Innovation 98

Innovation Customer Success Scale Government 98

User Pilot

APRIL 21, 2024

TL;DR A customer onboarding dashboard is an analytical tool designed to monitor and report different onboarding metrics. Create an onboarding metrics dashboard to measure KPIs like new signups, activation rate , and time to value. Book a Userpilot demo to see how you can analyze onboarding data without coding.

Onboarding 105

Onboarding SaaS Metrics Trends 105

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

Tom Tunguz

APRIL 18, 2022

As the company grew, problems worsened: Years ago, when Brian, our CEO, would ask simple questions like which city had the most bookings in the previous week, Data Science and Finance would sometimes provide diverging answers using slightly different tables, metric definitions, and business logic. Bad metrics are like salt water.

Revenue 318

Revenue Sales Hiring Finance Metrics 318

User Pilot

MARCH 30, 2022

Adoption vs engagement metrics: how are they different or are they the same? Product adoption and customer engagement are not the same. Thus, the metrics you use to track adoption and engagement should be different. Your customers must stay engaged with your product so you can earn revenue from your SaaS company.

Engagement 98

Engagement Metrics Scale Software Review 98

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

SaaS Payments 103

SaaS Payments Business SaaS Payment Solutions 103

User Pilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? How to measure Product Marketing success?

Product Marketing 98

Product Marketing Metrics Customer Lifetime Value Marketing 98

User Pilot

MAY 20, 2024

Implement a customer success program to exceed customer expectations. Create a customer retention analytics dashboard to measure success across key metrics. To learn how to implement them with Userpilot, book the demo. How to improve customer retention: targeted in-app messaging.

Retention 103

Retention Strategy Sales Recruiting Scale 103

User Pilot

MAY 1, 2024

The product management team is primarily responsible for owning the product experience but is supported by the engineering, marketing, and customer success departments. Define clear goals and metrics based on the data you collected. Book a demo to find out more. Get a Userpilot Demo to get started.

Customer Lifetime Value 105

Customer Lifetime Value User Experience Retention Scale 105

Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors.

Customer Success 73

Customer Success Business Forecasting Onboarding 73

User Pilot

MAY 7, 2024

The 12 best software adoption tools for driving customer success include: Userpilot – best all-in-one product adoption software for web apps. Walnut – best interactive demo software for driving product adoption. Analytics dashboard : Track all your adoption-related metrics in one simple dashboard.

Software Review 106

Software Review Software Scale Onboarding 106

Totango

NOVEMBER 21, 2019

Luckily, there’s a measure for that, too: customer satisfaction metrics. Customer satisfaction quantifies the degree to which a customer is pleased by a product, brand, or overall experience. How to Track Customer Satisfaction with NPS . That’s why the Net Promoter Score (NPS) is a key metric to track.

Metrics 92

Metrics Underperforming Technical Team Systems Review Software Review 92

Totango

JANUARY 21, 2020

The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them fulfill and even exceed their own business goals. Customer Success Team Structure: Roles and Responsibilities.

Customer Success 85

Customer Success Software Review Systems Review Enterprise 85

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding 97

Onboarding Metrics Retention Scale 97

CustomerSuccessBox

MARCH 4, 2022

Congratulations on being promoted to the VP-Customer Success ! Especially, in the field of Customer Success. That’s understandable; you’re probably your company’s first Customer Success executive, and this is your first time in the position. VP-Customer Success Job Description (Sample).

Customer Success 52

Customer Success Scale Customer Lifetime Value Interviewing 52

TriTuns

OCTOBER 24, 2018

I have had a lot of discussions lately with numerous customer success (CS) professionals and recognized thought leaders about the challenges in setting up a thriving CS team in an organization that has never had CS before. 5) Gather the metrics to show the impact based on the work of the CS team. .

Customer Success 45

Customer Success Metrics Sales Hiring Leadership 45

Totango

DECEMBER 3, 2019

Customer Success Managers (CSMs) work hard to provide the best customer experience possible by prioritizing customer needs and helping them throughout the customer journey. They monitor the customer experience and their achievement of value. What Do Customer Success Managers Do?

Customer Success 71

Customer Success Management Systems Review Scale 71

Totango

APRIL 11, 2019

This is certainly true of the customer success health scores used to monitor the status of customers. When a health score indicates that a customer requires attention, you also need to know what went wrong and how to fix it. What is a Customer Success Health Score?

Customer Success 87

Customer Success Customer Lifetime Value Metrics Benchmarks 87

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. Customer Success vs Account Management: How are They Different?

Customer Success 71

Customer Success Management Scale Customer Lifetime Value 71

Totango

MAY 14, 2019

Customer success initiatives are critical in ensuring your product gives customers the positive outcomes they’re looking for. But how can you tell if your customer success team’s hard work is paying off? Choose Customer Success KPIs Tailored to Your Customers. Support Tickets.

Customer Success 94

Customer Success Customer Lifetime Value Social Media Metrics 94

OpenView Labs

JANUARY 6, 2022

Welcome back to the final installment of our customer success series. As I have touched on in my prior posts, the customer success role has evolved in parallel with how software is adopted. The biggest barrier to customer success is CEOs not making it an important part of the culture.” – Nick Mehta, CEO of Gainsight.

Customer Success 72

Customer Success Scale Business Compensation 72

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. Customer Success vs Account Management: How are They Different?

Customer Success 63

Customer Success Management Scale Customer Lifetime Value 63

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

APRIL 7, 2021

How important are your user engagement metrics? You need to focus on the right metrics. Some metrics will show if you are currently doing well, projected to do well soon, and if you’re correctly steering the wheel in the right direction long term. What Are User Engagement Metrics? What Are User Engagement Metrics?

Engagement 92

Engagement Metrics Scale Benchmarks 92

Totango

OCTOBER 2, 2017

Whether by region, product, vertical, or any other business parameter they define, Customer Success Managers (CSMs) are broken into teams to give them focus, tailored processes, and specific metrics that make sense for their line of business. Why should your company use Totango SuccessTeams?

Customer Success 87

Customer Success Leadership Enterprise Technology 87

CustomerSuccessBox

APRIL 6, 2022

The customer success (CS) team is critical in today’s customer-centric economy. The purpose of the team is to keep your hard-won clients and help them grow by strengthening the customer relationship. This results in higher customer satisfaction, which lowers churn and improves renewals.

Customer Success 52

Customer Success Government Onboarding Churn 52

User Pilot

APRIL 3, 2024

Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. Book a demo now to see how Userpilot can help with product-led growth.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

Totango

JANUARY 31, 2019

In order to do that, you need to use the right SaaS customer engagement metrics. These metrics are practical measures of exactly how much, or how little, your customer is actively engaged with your product at any given time. Key Customer Engagement Metrics. The metrics are: Monitoring usage frequency.

Engagement 79

Engagement Metrics SaaS Scale 79