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Customer Success: Do They Need to Be Product Experts?

SaaStr

And be very careful when you hire a Head of Customer Success from a Bigger SaaS Company. If you don’t, ask them to give you a rich, detailed demo. The post Customer Success: Do They Need to Be Product Experts? Because they likely manage the process of problems — not actually solving them. Trust me here.

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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

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Customer Success Models: How to Choose the Right One for Your SaaS?

User Pilot

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

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How to Scale Customer Success in SaaS: 10 Effective Tips

User Pilot

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

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10 Things Changing Now in the World of Customer Success with Gainsight CEO Nick Mehta (Pod 529 + Video)

SaaStr

The definition of success will vary from business to business, from customer to customer. That said, customer success is evolving, and the importance of customer success continues to grow. Embed customer success into the core of your business. Offer enhanced value.

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Totango named 3x TrustRadius “Best of” award winner in customer success

Totango

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

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Customer Success Strategy: 15 Actionable Tactics to Drive SaaS Growth [+ Examples]

User Pilot

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?