User Pilot

OCTOBER 24, 2023

To implement a usage-based pricing strategy, you must understand your value metrics, clearly communicate the pricing structure, set usage limits that trigger upgrade prompts, track usage across segments, and update your model as the product evolves. Get your free Userpilot demo today! What is usage-based pricing? Source: Hotjar.

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. The group is professionally moderated, there’s no cost, and you don’t need to be a FastSpring customer to apply.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

FastSpring

MAY 14, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself. What Operating System? Set up a demo or try it out for yourself.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. … The Customer Success Book.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. FastSpring helps SaaS and software companies sell around the world. How FastSpring can help. What Is Stagflation?

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

User Pilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Book the demo to see how! Let’s get right to it! What is CAC payback?

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payments 104

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Book a demo to learn more. Trials can be tricky. There’s also the cost implication.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself. Maintenance of secure payment processing systems. Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

User Pilot

OCTOBER 17, 2023

As for customer insight examples, we’ve brought four ways to leverage them to help grow your business: Using welcome surveys to personalize the product experience to match users’ needs and preferences. Then you can refine your help center resources and use them to provide proactive support and tailored solutions.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Analyze user feedback to determine which features need more attention in your in-app flows. Get your free demo today! Get a demo now! Source: Osano.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! What is digital analytics?

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! What is digital analytics?

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! What is digital analytics?

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! What is digital analytics?

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. Pendo – the best digital analytics tool for mobile apps. Akkio – the best digital analytics solution for churn prediction. Let’s dive in! What is digital analytics?

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

User Pilot

DECEMBER 1, 2021

User adoption rate is an important metric for most SaaS companies as they rely on continuous payments/renewed subscriptions to stay in business. To improve user adoption, you must consider every part of the customer journey. Let’s assume you have invoicing software that serves both freelancers and vendors.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. Opt-out free trials require payment information upfront, which can be a turn-off for some customers. Get a demo now.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

User Pilot

FEBRUARY 22, 2024

Your customer retention rate should growth stage of your company and the industry it is in. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Sales Hacker

JULY 18, 2022

We immediately welcome our new customers with a pre-written welcome email, thanking them for their customs and welcoming them to our product or service. This email also includes the first few steps outlining what they should do first: book a demo with the team, have a click around, download anything additional, and ask questions.

Payment Services 78

Payment Services Churn Payment Methods Payment Solutions 78

Baremetrics

MARCH 23, 2020

The reason why it’s such a vital metric is that it has a greater affect on your business. The more info you can get on why customers churn, the better. But Pat Walls, founder of Starter Story and Pigeon , has a solution to increase your chances. It’s an app store optimization tool. First, is MobileAction.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

MARCH 9, 2022

What are the key metrics you should be tracking? A product manager should pay attention to the kinds of product usage data about user in-app behavior, like their actions, achieved goals, retention , or feedback. Data about how, when, and for how long a customer uses the product. Product usage metrics to track.

SaaS Payments 98

SaaS Payments SaaS Payment Solutions User Experience 98

Totango

DECEMBER 10, 2019

That’s why B2B business models should make customer retention a high priority. . When you have many customers and departments, it can be hard to organize workflows. It’s also hard to ensure there’s a Customer Success Manager (CSM) assigned to every account and that key events in the customer journey receive the proper response.

Retention 64

Retention B2B Enterprise Payment Services 64

Subscription Flow

NOVEMBER 17, 2023

Teams will also be able to defend their investments in the various SaaS marketing campaigns, sales tactics, and customer success strategies they employ. We also need to mention that customers can choose to travel in different ways. For instance, a customer might decide to convert after first requesting a demo.

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

SmartKarrot

SEPTEMBER 23, 2022

Customer health cannot be measured in a solitary, simple area but can be divided into five key categories, including service quality, cost, and product packaging. A customer success health score is built using a vast array of variables. Decide on an objective that you wish to accomplish using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

Customer health cannot be measured in a solitary, simple area but can be divided into five key categories, including service quality, cost, and product packaging. A customer success health score is built using a vast array of variables. Decide on an objective that you wish to accomplish using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

NOVEMBER 22, 2019

How does Travis think about the different steps to customer qualification today and what makes the best SDRs? What metrics must you look for? So that ends up being a very useful skill for customer facing roles. That is the most important North star metric that drives the success of the SaaS company.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

User Pilot

APRIL 23, 2021

You’re not going to recoup all that investment with just one round of monthly payments per customer. Provide a help center in-app 3. Use content to educate your customer 9. Churn rate is the percentage of customers that leave your business over a given time period. Provide a help center in-app.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

User Pilot

AUGUST 31, 2023

Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. Teams from Marketing, Demand Generation, Growth, Sales, Media Buying, and Customer Success are in charge of customer acquisition. Book a demo now to learn more. What is customer acquisition?

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

SmartKarrot

SEPTEMBER 24, 2021

When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. On that note, here we have simplified this job for you and have enlisted 10 such top SaaS subscription billing software for 2021. Sage Intacct.

Payments 10

Payments Payment Solutions Payment Features SaaS Payments 10

ChurnZero

JANUARY 17, 2020

If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. With so many tools at your disposal, it can be challenging to determine how to best leverage a Customer Success platform and hit the ground running. On Staying Organized .

SaaS Payments 72

SaaS Payments Payment Services Payments Underperforming Technical Team 72