SaaStr

NOVEMBER 3, 2023

Compared to another leading tech event 2 weeks later, it was night and day in favor of SaaStr Annual” Public Fintech: “Our team buzzed about the event and the people they were able to meet in a short amount of time. One of the very few events where we’ve done that. We also loved the indoor / outdoor vibe.”

Scale 226

Scale Payments Payment Services Payment Solutions 226

SaaStr

JULY 25, 2023

SaaS North: SaaS North is Canada’s largest SaaS conference, featuring keynote speakers, workshops, and networking opportunities, aimed at promoting the growth and success of SaaS companies in North America. It brings together industry leaders, innovators, and customers to showcase the latest products and technologies.

ChatGPT 226

ChatGPT AWS SaaS CTO 226

SaaStr

FEBRUARY 20, 2023

Can you get even 1 or 2 customers from blogging and writing? Can you get even a couple of customers by emailing to a small list you’ve built? Event Marketing. Can you get any good leads by going to an industry event? Can you get some great PR for your company that leads to customers — any customers?

Growth Hacking 280

Growth Hacking Marketing Content Marketing Data 280

SaaStr

APRIL 28, 2023

Former CEO and founder of Yext and current CEO and founder of Roam, Howard Lerman, shares successful strategies and lessons learned building two successful startups with Sam Blond, Partner at Founders Fund, in this week’s episode of CRO Confidential. You are your first customer. Learn everything you can from them.

Scale 200

Scale Sales Hiring Sales Business 200

SaaStr

MAY 21, 2021

Being out there & inspiring people about your mission, I think makes customers on balance choose you. Versus getting on jets, getting on TV, going to events, doing customer steak dinners, etc. Versus getting on jets, getting on TV, going to events, doing customer steak dinners, etc. Few tweets. Is he hidden?

Enterprise 332

Enterprise SMB Scaling Revenue 332

SaaStr

SEPTEMBER 29, 2023

But then I had to learn how to Sell to Big Customers, and Sell to Power. And what I learned is customers care. Customers and prospects want to talk to the CEO. Customers are taking a risk on you, often a big risk, but in any event, in SaaS, they are changing the way they run their business to use your product.

Startup 273

Startup Innovation Customer Success Retention 273

SaaStr

APRIL 21, 2023

Take your top 10 biggest, most engaged customers who derive the most value from your company and love you. Every customer has a clone. What do you do once you’ve found your clones of happy customers? You don’t want to reach out to those happy customer clones and say, “Let’s grab a coffee,” or “Can I pick your brain?”

Outsourcing Services 202

Outsourcing Services Scale Outsourced Development Marketing 202

User Pilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. Let’s explore how a customer onboarding dashboard works and see different examples. TL;DR A customer onboarding dashboard is an analytical tool designed to monitor and report different onboarding metrics.

Onboarding 95

Onboarding SaaS Metrics Trends 95

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. Let’s dig into what in-app events are and how you can leverage them to drive engagement and build better products!

Payment Solutions 99

Payment Solutions SaaS Payments Payments User Experience 99

User Pilot

MARCH 12, 2024

TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. This contributes to higher satisfaction , retention , and customer lifetime value. Define the event starting or finishing the path. Let’s get right to it!

Customer Lifetime Value 96

Customer Lifetime Value User Experience Onboarding Churn 96

User Pilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? It covers: What customer segmentation is and its benefits. Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties. If yes, this guide is for you! How to create segments.

Payment Features 82

Payment Features Interviewing Software Review Technical Review 82

Sales Hacker

APRIL 4, 2024

SKO Mistakes: Before Direction is far more critical and strategic than speed Before diving into the event planning, clarify your direction for your SKO. A successful SKO should align with your company’s long-term objectives and set the tone for the entire year. But simultaneously, it also sets the stage for the main event.

Sales 90

Sales Technical Review Systems Review Engagement 90

User Pilot

MARCH 14, 2024

TL;DR The GA4 path exploration report provides a visualization of successive or previous actions that users take at a particular stage of the user journey. Path exploration can be customized by dragging and dropping them in the corresponding section in the Settings panel: Segment, Breakdown, and Value (respectively).

Underperforming Technical Team 103

Underperforming Technical Team Metrics Mobile User Experience 103

Intercom, Inc.

MARCH 1, 2022

We are in the midst of a complete transformation in how companies and customers interact with one another. As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. Why we’re hosting a virtual event.

Scale 211

Scale Engagement Scaling Customer Success 211

User Pilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Churn 96

Churn Customer Lifetime Value Mobile Retention 96

FastSpring

MARCH 15, 2024

And as the CEO of both Skillshot Media (a turnkey events production company for esports events) and Ghost Gaming (a “gaming lifestyle brand” that supports esports teams and gaming content creators such as Twitch streamers), he dives ever deeper into marketing to gamers and other gaming industry professionals. which, which I manage.

Payment Methods 186

Payment Methods Marketplace as a Service Payment Solutions Payments 186

Sales Hacker

MARCH 8, 2024

Data from Crossbeam shows that ELG is the third-most cost-effective strategy behind customer referrals and inbound sales. Partners can facilitate warm intros to their customers so you can move stuck leads through the pipeline. This contributes to overall customer satisfaction and retention. Support on pipeline movement.

Scale 93

Scale AI Search Social Media AI 93

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. Why building a community is important for brand loyalty?

Branding 78

Branding Social Media Acquisition Advertising 78

Kellblog

APRIL 29, 2024

Last week I hosted an event at the Balderton Capital London headquarters discussing the impact of AI on go-to-market (GTM) functions. The event was inspired by two things: My aborted attempt to write an AI GTM guide, after I realized just how huge the space was and how fast it was changing. QBRs and NPS surveys) than on results (e.g.,

AI 59

AI Marketing Software Review Leadership 59

Kellblog

FEBRUARY 18, 2024

Just a quick post to invite people to join a chat that I’m having with my old friend Nick Mehta from GainSight in just a few days — on Thursday, February 22nd at 1:00 PM Pacific time — entitled How to Prevent Your Customer Success Team from Getting the Axe. And thus, the event was born.

Customer Success 75

Customer Success 75

User Pilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another. To create funnel reports in Userpilot , you first need to define the conversion events.

Sales Funnel 94

Sales Funnel SaaS User Experience Trends 94

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. SEO content is just one way to attract prospective customers.

SaaS Payments 89

SaaS Payments Payment Services Payment Methods Payment Solutions 89

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Acquisition 103

Acquisition Strategy Social Media Underperforming Technical Team 103

User Pilot

FEBRUARY 27, 2024

We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Tag these events for tracking in your analytics tool. Let’s get into it!

Marketing 88

Marketing Trends Metrics Forecasting 88

User Pilot

FEBRUARY 25, 2024

Funnel tracking is like pulling back the curtain and seeing what your customer is doing. Sales funnels track lead conversion to customers, focusing on demo-to-trial and trial-to-paid stages, using conversion and churn rates. Marketing funnel The marketing funnel is about attracting and engaging potential customers with your brand.

Sales Funnel 98

Sales Funnel Metrics User Experience Branding 98

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 80

SaaS Payments Business SaaS Payment Solutions 80

User Pilot

FEBRUARY 14, 2024

For Userpilot customers, it doesn’t matter anymore. Let’s see how product teams can leverage it to build better products and deliver excellent customer experience. It enables teams to manage leads and automate customer service and marketing campaigns. Are you a Salesforce or HubSpot user? Salesforce is a CRM system.

AI 92

AI Engagement User Experience SaaS 92

Sales Hacker

MARCH 1, 2024

This entire newsletter highlights key changes – from ecosystem-led growth, to the featured live events, to owned media. Through these content channels, they can fuel conversations, educate the market, and build strong relationships with potential customers. Consider the overnight success of a celebrity-owned product.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Social Media 89

Social Media Data SaaS Scale 89

User Pilot

FEBRUARY 26, 2024

Digital product metrics reveal how customers interact with your product. They paint a picture of your product’s impact and the success of your marketing strategy. TL;DR Digital product metrics are KPIs that measure customer interactions with your product and their effect on your business.

Metrics 91

Metrics Customer Lifetime Value Scale SaaS 91

User Pilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. Meagan Glenn , Senior Program Manager (Success and Product) from Lavender lays it out for us in this interview. Customer feedback should come in daily from various sources. Creating a feedback culture is key to success.

Interviewing 89

Interviewing Software Review Outsourced Development Trends 89

Totango

NOVEMBER 16, 2023

Every customer interaction matters in today’s digital age. These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. billion active users worldwide.

Customer Success 107

Customer Success Operational efficiency. Communication Churn 107

User Pilot

APRIL 24, 2024

Demos are crucial for your sales process success, which is why you need to learn SaaS demo best practices to create beneficial content. Similarly, you can't expect potential customers to come on board without a well-designed software demo first. Re-engage with older prospects as they move along in their customer journey.

SaaS 71

SaaS Software Review Engagement Data 71

User Pilot

FEBRUARY 15, 2024

TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. The benefits of using funnel analysis tools range from creating personalized customer experiences to optimizing conversions at important touchpoints. Freemium with paid pricing available on request).

Sales Funnel 98

Sales Funnel SaaS User Experience Forecasting 98

Sales Hacker

NOVEMBER 10, 2023

With the end of the year fast-approaching, two inevitable events emerge on the horizon: The dawn of a new calendar year (hello 2024!). A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. Build Customer Loyalty in the First 3 Months 3 ways to build customer loyalty…quickly 1.

VP of Engineering 93

VP of Engineering Scale Outsourced Development AI 93

User Pilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Segment is the best customer data collection and management platform. Amplitude is the best product insights tool with AI-based event analytics. Mobile analytics tools.

Social Media 101

Social Media AI Search Mobile AI 101

User Pilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Kissmetrics is a product analytics tool primarily focusing on event analytics.

Artificial Intelligence 96

Artificial Intelligence Social Media Software Review AI Search 96