USIO

JULY 1, 2024

In the competitive world of Software as a Service (SaaS), generating recurring revenue is essential for sustainable growth. Here are three ways SaaS organizations can create recurring revenue without spending a dime. Optimize Customer Retention Customer retention is crucial for recurring revenue.

Payments 306

Payments SaaS Payments Payment Solutions Payment Services 306

SaaStr

JULY 26, 2022

So in theory, SMB SaaS is better than enterprise, at least 9 times out of 10: Deals close much faster. Customers don’t expect as much in terms of security, compliance, etc. But beyond all the other Pros and Cons of SMB vs enterprise, there’s one looming issue with SMB SaaS: Churn. Endemic churn. And measuring it.

SMB 363

SMB Churn Payment Services SaaS 363

SaaStr

JUNE 29, 2025

.” This brutal honesty has become Wang’s signature—and it’s exactly what propelled Deel from $1M to $100M ARR in just 20 months, making them (briefly) the fastest-growing SaaS company in history. ” The Discovery : Companies didn’t just need payments—they needed payments plus compliance.

Payment Services 170

Payment Services Sales Hiring Payment Solutions SaaS Payments 170

SaaStr

MARCH 18, 2025

They use AI for price discoverability and optimization, with a setup that drives annual retention. SaaS vs. AI: A Misleading Analogy Unlike SaaS, AI isn’t necessarily disruptive to the existing tech stack. Unlike the early days of SaaS, starting an AI company is expensive.

Technical Review 170

Technical Review Artificial Intelligence AI Marketplace as a Service 170

Clouded Judgement

JANUARY 24, 2025

For many current large language models, once they are exposed to domain-specific challenges or niche inquiries—like in-depth product troubleshooting or compliance-related questions—they can stumble. The promise of SaaS is that growth in the early years leads to profits in the mature years.

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

USIO

APRIL 15, 2025

SaaS Platforms: Enable Instant Payouts Use Case: SaaS platforms in gig economy, marketplaces, or fintech. Example: A SaaS that manages freelance marketplaces can offer FedNow-enabled payouts to gig workers, boosting satisfaction and retention. Reduce reliance on legacy payment rails like wire and ACH.

Payments 130

Payments Payment Services Merchant Services SaaS Payments 130

SaaStr

DECEMBER 3, 2024

Who is Peter Gassner CEO and Founder of SaaS Leader Veeva Systems Peter Gassner has established himself as a significant figure in enterprise software, particularly through his leadership at Veeva Systems. Classic vertical SaaS expansion. Instead of building generic enterprise software, he went all-in on life sciences.

SaaS 258

SaaS Leadership Cloud Enterprise 258

Payrix

FEBRUARY 4, 2025

The master merchant establishes a relationship with a payment processor or acquiring bank and is responsible for ensuring compliance with payment regulations, handling transaction processing, and managing risks associated with payments on behalf of the sub-merchants. fraud prevention, and risk management.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

SaaStr

JUNE 6, 2025

Align sales comp with net revenue retention, not initial ACV 3. Lead with integration capabilities and security compliance, not just business outcomes 5. When buyers do engage, they’re much more qualified but need faster, more technical conversations Bottom Line : The SaaS buying journey has been completely rewired by AI.

AI Search 139

AI Search AI Technical Review Software Review 139

Stax

JUNE 3, 2025

The term SaaS platform gets tossed around a lotbut what does it actually mean, and why does it matter for today’s software companies? Whether you’re building your first product or scaling an established solution, understanding the SaaS platform model is essential for long-term growth. Contact sales What is a SaaS Platform?

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

SaaStr

AUGUST 25, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. With our platforms, SaaS companies can manage any subscription model, calculate revenue, and generate custom reports that investors love.

Cybersecurity 263

Cybersecurity Scale compliance Subscription 263

User Pilot

MARCH 9, 2025

What is customer research in SaaS? For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement. For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement.

SaaS 83

SaaS Social Media Interviewing Scale 83

USIO

MAY 16, 2024

Increased Revenue: Offering seamless payment solutions can boost conversion rates and customer retention. Security: Look for PCI-DSS compliance and other security measures to protect sensitive data Support : Ensure the organization provides ongoing developer support and merchant support. Security is paramount in payment processing.

Payment Services 263

Payment Services Payments Merchant Services Payment Solutions 263

Stax

FEBRUARY 19, 2025

As a SaaS business owner, you are always looking for ways to improve your software and boost your bottom line. However, in many cases, SaaS companies dont have the time, resources, or cash flow to allocate toward providing additional support for new features, and they could be suffering. The Pros of Outsourcing Payments Support 1.

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

BetterCloud

FEBRUARY 3, 2025

You realize you need a new tool to solve a problem so you quickly sign up for the leading, most relevant SaaS app. Without a clear strategy and a system in place, your organization can quickly become a victim of SaaS sprawl – a chaotic landscape of redundant subscriptions, hidden costs, and potential security risks.

Government 52

Government Technical Review Systems Review Software Review 52

SaaStr

OCTOBER 13, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 253

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 253

SaaStr

DECEMBER 6, 2023

So there’s a quiet SaaS leader you probably haven’t heard of in the financial reporting space that’s doing just fine today. But what is very enterprise and top-tier is their customer retention, at 97% GRR. This is the theme of so many leaders in SaaS as they cross $100-$200m ARR. That’s Workiva.

compliance 292

compliance Engineering Scaling Enterprise 292

Clouded Judgement

DECEMBER 1, 2023

There were also quite a few questions around cost and compliance. And on the latter - there will be more guardrails and structure in place to appease some of the compliance questions. The promise of SaaS is that growth in the early years leads to profits in the mature years. This year, there was tons of experimentation.

AWS 299

AWS Cloud AI Search Cost optimization & reporting 299

SaaStr

SEPTEMBER 8, 2022

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs.

SaaS Payments 246

SaaS Payments Payment Services PayFac as a Service Marketplace as a Service 246

BetterCloud

JANUARY 15, 2025

With both high complexity and large volume, data within SaaS apps can be difficult to protect. This is why security teams require SaaS security assessments. Get answers to these 7 key InfoSec questions when buying your next SaaS app. Here are 6 common threats that could lead to a SaaS apps sensitive data exposure or loss: 1.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

SaaStr

OCTOBER 20, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Get access to corporate-level benefits, seamless payroll, HR tools, and compliance support—all in one place.

Scale 198

Scale compliance Healthcare Education 198

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. User Retention Rate A good user retention rate indicates that your gamification strategy is effective in encouraging ongoing use. Increase user retention. Drive product adoption.

Onboarding 102

Onboarding Engagement Software Review Retention 102

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. Without a MoR, your company will have to keep track of and ensure compliance with all local taxes and regulations in any country or region where you have customers.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

How To Buy Saas

DECEMBER 20, 2024

2024 is coming to a close, and it has been a terrific year for SaaS businesses as the industry has witnessed quite a favorable growth. For SaaS companies, accounting becomes one of the most crucial processes to understand their financial and overall business health, and then make informed decisions about future steps.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams. It hurts badly if you touch it later, especially the compliance pieces.

Underperforming Technical Team 276

Underperforming Technical Team Enterprise Scale Payments 276

Clouded Judgement

FEBRUARY 7, 2025

The promise of SaaS is that growth in the early years leads to profits in the mature years. It shows the number of months it takes for a SaaS business to payback their fully burdened CAC on a gross profit basis. The list goes on. There are so many others. What do all of these have in common?

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

User Pilot

MAY 27, 2025

Which in-app behaviors correlate with long-term user retention? How to use it: Break the complete user journey into stages: Acquisition, Onboarding, Activation, and Retention. So you can measure retention, feature adoption, or conversion rates across time and compare how different user segments respond to in-app changes.

Mobile 96

Mobile Retention Payment Features Onboarding 96

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. PLG-first SaaS companies rely on their product as the primary way to engage customers, making self-service sales a natural fit for conversion after experiencing the product.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

SaaStr

AUGUST 9, 2024

If you were building a career in SaaS, you were likely in Silicon Valley. This was around 2017, and CS became simpler and focused on post-sales, retention, and reduced churn. During the IPO process, they had to look at things related to audit and compliance. But that was it. Braze went public in November 2021.

Scale 284

Scale Sales Hiring Scaling Startup 284

How To Buy Saas

MAY 28, 2025

The SaaS landscape is rapidly embracing generative AI. Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams. Let us share instances where AI tools likePportkey AI, ORQ AI and CAI Stack is helping SaaS founders build AI tools with LLMs at better cost, efficiency, scalibility and security.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. How is Revenue Growth Management Relevant to SaaS? These kinds of strategies foster customer retention.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Subscription Flow

OCTOBER 16, 2024

That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal. Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Clouded Judgement

MARCH 22, 2024

Subscribe now ARR (Annual Recurring Revenue) vs ERR (Experimental Runrate Revenue) ARR (Annual Recurring Revenue) is one of the most popular SaaS (Non-GAAP) metrics. In it's truest form, ARR is used by pure SaaS business models to describe the aggregate annual value of the entire customer set. Namely, retention!!

AI 190

AI Revenue Cloud Technical Advisors 190

Stax

JULY 2, 2025

In today’s competitive SaaS landscape, simply acquiring customers isn’t enough. Their combined experience sheds light on why payment attachment isn’t just a buzzword, but a strategic imperative for modern SaaS businesses. What Exactly is Payment Attachment, and Why Does it Matter So Much?

Merchant Services 68

Merchant Services Payments SaaS Payments Payment Services 68

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Customer lifetime value. Customer acquisition cost.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Frontegg

JUNE 1, 2021

How to Accurately Classify a Log in your SaaS application? Following my previous blog post on Audit Logs for SaaS Enterprise Customers , I’ve received a bunch of questions on what’s the difference between Audit Logs and other types of Logs you would typically encounter while developing a SaaS application. Retention — Medium.

Traceability 97

Traceability SaaS compliance Blockchain 97