OpenView Labs

MAY 20, 2021

And once developed, it should occupy, along with Values, a marked amount of time in onboarding/re-boarding processes. Our firm only had about 200 colleagues onboard, and it was February. A thoughtful Purpose increases valuation. The power of differences. I’ll never forget the ERP provider who snickered as they installed their software.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SmartKarrot

DECEMBER 13, 2022

Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance. Generating robust, scalable solutions to clients’ toughest network problems.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

Sales Hacker

DECEMBER 12, 2018

Sales training is ideally suited for onboarding new hires and getting them up to speed, but sales training alone can’t help to move the revenue dial. Sales enablement is not – or more accurately, is not only – about training and onboarding. reps need to understand the local rules and regulations. What sales enablement isn’t.

Sales Enablement 77

Sales Enablement Sales Hiring Sales Onboarding 77

SmartKarrot

NOVEMBER 22, 2022

Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

NOVEMBER 30, 2023

Pragya’s wealth of experience in customer-facing roles and her current leadership in the realm of customer success provided invaluable insights into the strategies and nuances of building a robust account risk management playbook.

Management 10

Management compliance Technical Review Business Model 10

SmartKarrot

JANUARY 20, 2023

Manage complex cases on compliance, payroll, invoicing, account setups, etc. Responsible and accountable for overall customer satisfaction and retention overseeing customer onboarding, account management, and expansion. Work in lockstep with the implementation team for new customer onboardings/implementations.

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

FEBRUARY 21, 2023

Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated. Very effective at handling uncertainty and change as business demands change, responding well to pressure, and displaying flexibility while guaranteeing compliance. commercial expertise in upselling and/or renewals.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

JUNE 12, 2023

As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. examines equipment upon arrival for compliance with the terms of the purchase order or the offer. Produce written and spoken content, host webinars, and conduct one-on-one training sessions.

Customer Success 19

Customer Success Technical Advisors Consulting Scale 19

SaaStr

OCTOBER 15, 2019

So we sell to the environmental department and usually the buyer that we’re talking to might have a title of director of environmental compliance. They know environmental compliance better than anyone we’ve ever heard.”

Underperforming Technical Team 164

Underperforming Technical Team Sales Hiring compliance SMB 164

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Ensure compliance with ISO27001 at all times. Provide visibility to leadership on customer initiatives.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SaaStr

MARCH 26, 2019

Then they had to integrate with credit card processors, let’s not forget managing PCI compliance, building the auditing and reporting features you need for that, and what about fraud prevention. And that’s new integrations, new payment methods, and new compliance schemes around the world. It’s pretty brutal actually.

Scale 157

Scale Payment Services Payment Methods Scaling 157

SaaStr

AUGUST 9, 2021

Instead, he suggests building a sales enablement team with onboarding, playbooks, boot camps and continuing education, especially as the product evolves. Enterprise clients expect a high level of security, compliance and legal protections as a given, so you should have things in place, like GDPR and certifications like SOC-2, PCI, etc.

Scale 274

Scale Sales Hiring Enterprise Sales 274

SmartKarrot

OCTOBER 23, 2020

Apply here: [link] Role: Customer Success Director Location: London, England Metropolitan Area, UK Organization: Thunes As a Customer Success Director, you will set the overall strategic plan and framework for the onboarding of customers, streamlining the process to drive customer onboarding outcomes.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

SaaStr

DECEMBER 22, 2022

Replace manual GRC efforts, reduce costs, and save time preparing for audits and maintaining compliance. Drata is the world’s most advanced security and compliance automation platform with the mission to help companies earn and keep the trust of their users, customers, partners, and prospects. appeared first on SaaStr.

Scale 48

Scale Onboarding Government compliance 48

SaaStr

MARCH 19, 2019

Even today all you have to give us is an email address and you can access Stripe’s APIs, you can get up and running as a platform, and you can be onboarding customers almost immediately. Then we can use the security and compliance and control that IT would actually buy into to control those accounts. Ceci Stallsmith : Cool.

Payments 124

Payments Scale Scaling Revenue 124

SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. Prior to that, she was the Vice President of Advertising Technologies at Amazon’s A9.

VP of Engineering 255

VP of Engineering Software Review Technical Review Underperforming Technical Team 255

SaaStr

MARCH 18, 2019

Then they had to integrate with credit card processors, let’s not forget managing PCI compliance, building the auditing and reporting features you need for that, and what about fraud prevention. And that’s new integrations, new payment methods, and new compliance schemes around the world. It’s pretty brutal actually.

Scale 120

Scale Payment Services Payment Methods Sales Hiring 120

OpenView Labs

JUNE 15, 2020

Manage for process compliance. More posts on remote leadership. Use This Onboarding Checklist. A new sales team should spend time role playing daily—especially when working from home. A formal role-play session every other week is a great way to reinforce how important it is to keep skills sharp and refined.

Scale 54

Scale Sales Hiring Sales Communication 54

BetterCloud

MAY 25, 2023

The rapid growth of SaaS adoption, expansion of the SaaS marketplace, need for cost optimization and efficiency, lack of visibility and governance, security and compliance concerns, and an increasing business focus on ROI and value optimization are all driving the increased importance of managing SaaS expenditure.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. His background spans leading customer success, onboarding, support as well as training and education teams.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

DECEMBER 31, 2019

Maybe I’ll give one example of where we started, which works really well as well, if you’ve talked to growth teams on a consumer side as well, your log-in experiences and your onboarding experiences. Bela : And so how do you really drive that onboarding experience? What’s behind this lock? I want to see.”

Enterprise 133

Enterprise Underperforming Technical Team Scale B2B 133

ChurnZero

JANUARY 26, 2021

Next are the day-to-day leadership contacts. Enable field managers to control hiring processes while maintaining compliance. Joint Success Planning can help you help your stakeholders look like rock stars inside of their companies and in front of leadership. This is the person whose budget funds your product.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SaaStr

SEPTEMBER 28, 2023

Smaller companies have become more sophisticated in the tools they use, the IT systems, and automation for onboarding and offboarding, and all of that has resulted in needing to plug stuff into the tools you’re using quickly. This doesn’t include the compliance or security teams.

Enterprise readiness 243

Enterprise readiness Payment Solutions Enterprise Payments 243

Sales Hacker

SEPTEMBER 18, 2023

Coordinate with other teams in the org (go-to-market, compliance teams) to help the central product team be successful Get something out there that has paying customers right off the bat (always have a value driven mindset) Bring in people who already know the new problem space that you’re solving for.

Sales Hiring 89

Sales Hiring Technical Cofounder Scale Sales Recruiting 89

BetterCloud

APRIL 22, 2020

What are your rules around onboarding/offboarding, file sharing, lost devices , compliance , etc.? Often, this means talking to other teams like security, legal, HR, and executive leadership to get their input and requirements. They’ll do the work and automation for onboarding. For your line of business apps?

compliance 52

compliance Technical Review Headcount Onboarding 52

Upscope

JANUARY 5, 2020

April Dunford's definition: " In order to break through the noise, companies would need to take into account their own strengths and weaknesses, then contrast them with their competitors to create a unique leadership position in the minds of customers. Security information, HIPAA and GDPR compliance. Why is this so important?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Sales Hacker

OCTOBER 7, 2021

Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. I went through a VP of Sales Program with SaaSy Sales Leadership — the moment I realized I didn’t want to be a VP of Sales. She is a Speaker and Hostess for LinkedIn Live. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

JANUARY 31, 2020

304: If your SaaS business has a sales team, there’s no way to grow 100% year-over-year without also growing your sales leadership. Often the best way to really onboard them is with that lighter touch trial and freemium version. We need to know what your compliance, we need to know about your security posture,” as an example.

Scale 180

Scale Sales Hiring Pricing Leadership 180

SaaStr

NOVEMBER 7, 2019

It would take days or weeks to even get approved, but you also had to go through all these hoops of PCI compliance. Romain Huet : For Stripe, we had normally this idea of, this has to be much simpler, you can sign up in minutes, but you can also start accepting payments without going through all these craziness of PCI compliance processes.

Payments 125

Payments Merchant Services Payment Solutions Payment Services 125

Sales Hacker

APRIL 6, 2022

By enforcing pricing guidelines and improving coordination with sales and revenue teams, CPQ software enables finance teams to ensure compliance and gain more accurate revenue insights. Onboarding any new software can be challenging, especially when it requires implementation and integration with your existing tech stack.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SaaStr

JULY 2, 2019

Dannie : What the early Slack team did very elegantly with Stewart’s leadership is, design a product that is so intuitive and so frictionless to sign up for, that it can add value from the get-go. Kevin : That’s our job as the sales team. You’ve probably seen CSMs at other companies. Kevin : Wrapping up.

Enterprise 151

Enterprise Scale Sales Hiring SMB 151

Intercom, Inc.

JULY 12, 2018

One of my big takeaways – having gone through Google and then Twitter – is to really give the leadership team the benefit of the doubt. Obviously, with Facebook, Sheryl Sandberg came in as COO, and that shifted the whole conversation around founders continuing to run the companies and COOs coming onboard. First is in the onboarding.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

SaaStr

APRIL 3, 2020

But for trials that have this no human touch whatsoever, completely self-serve, we’re on the hook to partner with the product and the growth teams to build an onboarding experience that can lead to value delivery and ultimately activation. For financial services, it could be the why is around secure and efficient compliance.

Sales Recruiting 182

Sales Recruiting Sales Hiring Scale Branding 182

Andreessen Horowitz

APRIL 9, 2024

But the wins that actually happen, they happen due to the work of sales leadership and sales people. That starts with sales leadership and sales management. There was a self-serve free trial, like really rapid high velocity user onboarding and conversion and the NRR numbers were crazy. It had all of the cool stuff of the moment.

Scale 117

Scale Technical Review AI Sales Hiring 117

BetterCloud

FEBRUARY 12, 2021

File security and compliance: Discover sensitive content stored across SaaS applications and automatically remediate sensitive information oversharing , as well as automatically detect and respond to threats to always comply with laws and standards. Here are some questions you should ask. How deep are their roots in SaaS and in SaaSOps?

Management 52

Management SaaS Marketplace as a Service Cloud 52

Mucker Capital

OCTOBER 22, 2018

We spoke with Kim and Lee to learn more about their careers, how they built AuditBoard into the company it is today, and their leadership styles. We started off building a solution for a particular financial compliance program. First off, could you explain in simple terms what an auditor does?

Payment Services 40

Payment Services VP of Engineering Interviewing Payment Solutions 40

SaaStr

APRIL 3, 2019

And so it’s a lot to ask of someone, okay, not only do you have to move cargo, but you’re responsible for retaining this customer spend, for increasing their spend over time, for understanding the pain points of all of their senior leadership. It’s a customs broker to keep everything in compliance.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100