SaaStr

NOVEMBER 25, 2022

Atlassian’s Chief Revenue Officer, Cameron Deatsch, walks us through how Atlassian grew over the course of 20 years and became one of the most successful startups today. They have grown to over $3 billion in revenue while keeping sales and marketing spending under 15% of revenue for all 20 years they’ve been in business.

Scale 227

Scale Scaling Marketplace as a Service Entrepreneurship 227

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one. Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

NOVEMBER 22, 2022

Role: Director, Customer Success Location: Remote, United States Organization: iHeartMedia As a Director of Customer Success, you will work with the SVP, Digital Solutions and lead the efforts for operational excellence of the Account Management team. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

Chart Mogul

DECEMBER 15, 2020

We spend so much time discussing metrics and concepts, that we sometimes forget that not everyone is well-versed in the language of SaaS. It is no surprise then, that from metrics to hiring, acronyms are widely used in the industry. The Ultimate SaaS Metrics Cheat Sheet. We’ve structured the cheat sheet in different sections.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. UXCam is a product analytics software optimized for mobile customer insights. Salesforce is a customer relationship management software built to help sales teams. Want to get started with customer analytics?

Artificial Intelligence 90

Artificial Intelligence Social Media Software Review AI Search 90

Sales Hacker

JANUARY 8, 2021

Elements of Successful Global Sales Expansion. “Be Successful global expansion is all about capitalizing on the right opportunity at the right time. So, let’s look at four keys to a successful global sales expansion. It takes a particular type of sales leader to be the first in a new country or region.

Sales Hiring 82

Sales Hiring Sales Recruiting Sales Technical Review 82

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Scale Onboarding compliance 19

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

User Pilot

FEBRUARY 15, 2024

Hubspot is a powerful customer platform with a variety of hubs containing various features for tracking sales funnels, interpreting marketing data, and more. Funnel analysis examines every stage of the customer journey , from the landing page to the end-of-sale, and provides actionable insights that help drive product growth.

Sales Funnel 92

Sales Funnel SaaS User Experience Forecasting 92

CloudGeometry

MARCH 22, 2022

SaaS business metrics are not hard to find ; we won’t analyze them in-depth here. As it turns out, SaaS operational platform metrics are also abundant. However, it is still too often the case that business metrics and operations metrics live in parallel universes.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

APRIL 7, 2024

Zendesk is the best for tracking user interactions with the customer service team. Salesforce is the best user-tracking tool for sales and marketing teams. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) Userpilot’s analytics dashboards.

Scale 86

Scale Social Media AI Search SaaS 86

User Pilot

MARCH 29, 2024

Zendesk is best for tracking user interactions with the customer service team. Salesforce is the best user behavior analytics software for sales teams. These tools analyze the effectiveness of the change according to the set metrics, allowing teams to optimize conversion and retention. Mixpanel’s product metrics dashboard.

Social Media 87

Social Media AI Retention Pricing 87

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. It involves tracking events and metrics and using the insights to make data-driven business decisions.

Data 87

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 87

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sales Hacker

JUNE 21, 2019

True success always starts with a plan. And for sales success, nothing beats a strategic sales plan. Designed specifically to help your sales team drive more sales, a sales plan can show you where you’re at, where you want to be, and even more important, how to get there. What Is a Sales Plan?

Sales 69

Sales Forecasting Market Segmentation Sales Enablement 69

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. How does Travis think about the different steps to customer qualification today and what makes the best SDRs?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

SaaStr

AUGUST 6, 2020

At ECI Telecom, Chen founded its ADSL business unit and led it from inception to $100 million in annual sales. Why does Chen believe so much of his success is derived from saying no to customers? So, two fairly sizable customers. Most of our metrics are just phenomenal, so that didn’t make any influence that much.

Sales Hiring 233

Sales Hiring Payment Services Payment Solutions SaaS Payments 233

SaaSOptics

MAY 6, 2022

Everything in the finance and stakeholder ecosystem begins with the financial core (AKA, your accounting, budgeting, and SaaS metrics tools). Accurate and up-to-date financial records display the current state of your business, help you maintain GAAP/IFRS compliance, and prove to potential VCs that your company is worth the investment.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

Chart Mogul

DECEMBER 15, 2020

We spend so much time discussing metrics and concepts, that we sometimes forget that not everyone is well-versed in the language of SaaS. It is no surprise then, that from metrics to hiring, acronyms are widely used in the industry. The Ultimate SaaS Metrics Cheat Sheet. We’ve structured the cheat sheet in different sections.

Sales Hiring 52

Sales Hiring SaaS Finance compliance 52

Sales Hacker

DECEMBER 8, 2017

The race to the 2017 finish line is in full throttle – While last minute closed deals are still trickling in, B2B organizations are researching how to shape next year’s sales strategy to align with the top sales trends that are expected to emerge in 2018. Top 2018 Sales Trends & Predictions – Strategic Headlines.

Scale 96

Scale Technical Review Outsourcing Services Sales Hiring 96

User Pilot

MARCH 7, 2024

Userpilot allows you to create segments of your users across common metrics like age, location, or time. Userpilot’s analytics dashboard places all key reports in one place, keeping important metrics at a glance. In the coming update, you can create custom dashboards with metrics that are relevant to your decision-making process.

Social Media 97

Social Media AI Search Mobile AI 97

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Totango

OCTOBER 15, 2020

Improve Data Protection & Privacy Compliance. Power your Customer Operating System. Read on for a breakdown of how these benefits can optimize your customers’ experiences. . Improve Data Protection & Privacy Compliance. This is critical, as you must know the origins of your data in order to remain in compliance.

Data 63

Data compliance Systems Review Technical Review 63

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Instead, SMM SaaS companies will leverage Inside Sales and Channel Partners coupled with digital marketing to drive down Customer Acquisition Costs.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Totango

DECEMBER 10, 2019

You may have heard that it’s five times more expensive to acquire a new customer than it is to retain a current one. This is because not only do you have to find and reach a new customer but you also have to walk them through the sales funnel. When you have many customers and departments, it can be hard to organize workflows.

Retention 64

Retention B2B Enterprise Payment Services 64

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Happiness Engineers. Recruit, train, mentor, and scale the team.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

User Pilot

JULY 6, 2023

1 – Userpilot Userpilot is a customer success platform with the ability to create, design, and trigger in-app surveys , either from scratch or by using any of the multiple templates available. We know it’s perfect for customer success and product marketing because we built it for it. HIPAA compliance and SLA.

Payment Solutions 88

Payment Solutions Payment Methods Software Review Payments 88

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Ensure a growing customer book month on month.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SmartKarrot

APRIL 1, 2021

Role: Director of Customer Success Location: Remote, Henniker, NH, US Organization: Barefoot Technologies As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs. Achieve sales targets set by the Company Sales Director.

Customer Success 10

Customer Success Technical Review Consulting Systems Review 10

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Heap shows you conversion rates at each stage of the sales funnel. You’ll have to contact the sales team for a quote. Let’s take a closer look at its benefits.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

SaaStr

APRIL 3, 2020

As for Anthony, prior to Front Anthony was the founding CMO at Gainsight where he and his team are credited with creating the Customer Success category. If that was not enough, Anthony is also the author of Category Creation: How to Build a Brand that Customers, Employees, and Investors Will Love.

Sales Recruiting 174

Sales Recruiting Sales Hiring Scale Branding 174

User Pilot

MAY 30, 2023

What is a customer data platform (CDP)? A customer data platform is a tool enabling you to collect, analyze , and understand customer behavior and use those insights to drive customer success. You want to be able to process, update and make sense of customer data (and customer behavior) in real time.

Azure 89

Azure Government Marketplace as a Service Data 89