Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Cyber security and compliance, it turns out, is in demand. You can’t grow your business if your customers don’t trust you with their sensitive data. Start early.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

AUGUST 18, 2022

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Laika is an enterprise-ready compliance platform that lets growing companies compete on the same level as any large organization. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service.

Stax 43

Stax Payment Services Payment Solutions SaaS Payments 43

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

Chart Mogul

DECEMBER 15, 2020

The same way there’s power to making data transparent, we believe making the language we use easier to understand helps everyone in the industry — from those who are just making their first steps, to the most experienced practitioners in the field. We hope you find the cheat sheet useful. Get It Now Available in PDF format.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

User Pilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

SmartKarrot

JUNE 16, 2022

With substantial changes in our current business landscape in recent years, most modern businesses have shifted towards subscription-based recurring billing and operational models. Recent studies have shown that the global subscription billing management industry is forecasted to reach a market value of approximately $10,772.14

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

Stax

DECEMBER 20, 2023

Since the big players in the landscape generally all offer a robust set of services, data shows that most SMBs are satisfied with their payment processors and aren’t likely to switch. That’s why you need to work with a payment provider that implements secure payment systems and a trustworthy payment gateway.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

Chart Mogul

DECEMBER 15, 2020

The same way there’s power to making data transparent, we believe making the language we use easier to understand helps everyone in the industry — from those who are just making their first steps, to the most experienced practitioners in the field. We hope you find the cheat sheet useful. Get It Now Available in PDF format.

Sales Hiring 52

Sales Hiring SaaS Finance compliance 52

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. How is data being managed? What about compliance? Where is your storage?

Cloud 168

Cloud Scale Trends Machine Learning 168

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. The European Union’s General Data Protection Regulation proved to be a major challenge for businesses all over the world. Earned Awards for Our Product and Customer Success Team.

Marketplace as a Service 90

Marketplace as a Service Sales Hiring Scale Leadership 90

BetterCloud

DECEMBER 17, 2020

According to our State of SaaSOps survey research , when asked about routine searches on the corporate network to find new end-user app subscriptions, 31% say they simply don’t do them at all. Get app reviews from security and compliance teams, as every tool has different security. Set up security reporting logs.

Sales Recruiting 52

Sales Recruiting Management SaaS Government 52

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. You need data.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. CSM’s are responsible for renewal compliance, renewal SO, and SFDC opportunity to closure.

Customer Success 10

Customer Success Scale Leadership SMB 10

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure.

Payments 158

Payments SaaS Payments Merchant Services Payment Solutions 158

User Pilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. The objective of these marketing campaigns is to increase brand awareness and further customer education to move respondents closer to a sale.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

FastSpring

NOVEMBER 9, 2023

Fulfillment planning : Analyze past Black Friday/Cyber Monday sales data to predict which products will be popular. Security measures : With increased online activity comes an elevated risk of cyber threats. Ensure that your website has robust security measures in place to protect customer data. Explore the Walls.io

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

User Pilot

SEPTEMBER 21, 2023

TL;DR Behavioral analytics or user and entity behavior analytics is a data analysis process that focuses on understanding how users interact with your product. Behavioral analytics is a data analysis process that focuses on understanding how users interact with your product.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SmartKarrot

DECEMBER 29, 2021

BetterCloud comes with an advanced automation sequence that incites client policies in their apps and also includes data exposure, team settings, customer onboarding , offboarding data. Some of its best features include auditing and discovery, compliance and data loss prevention. Like what you are reading?

Payments 10

Payments Payment Services SaaS Payments Payment Solutions 10

Sales Hacker

SEPTEMBER 11, 2020

According to Crunchbase data, 95,000+ companies have received funding (globally) from 2015-present, totaling $1.3+ This can be difficult for a customer success manager to manage. Security/Compliance: Early-stage startups are likely not going to be SOC certified. trillion worth of funding.

Outsourcing Services 79

Outsourcing Services Scale Startup Outsourced Development 79

SmartKarrot

AUGUST 13, 2021

You will be surprised to know that an average company today pays for 20X more SaaS subscriptions today than what they paid half a decade ago. In short, it gives a broader and deeper understanding of a business’s software stack, spending, compliance, tracking usage and limits.

Management 10

Management SaaS Software Review compliance 10

SaaStr

AUGUST 7, 2020

We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. I talked about our offices in all these different countries across the world, data centers. Trisha Price: Yes.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Source: Byteant , December 2019.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

SEPTEMBER 20, 2022

Software as a Service (SaaS) is a software delivery model that provides customers access to applications and data via the Internet. Instead, customers subscribe to the software service for a fixed fee per month or year. This is because it is easier to afford a SaaS subscription than to invest in an entire IT infrastructure.

Outsourcing Services 10

Outsourcing Services Software Review Enterprise Software 10

Natalia Luneva

JANUARY 7, 2023

Office E3 is a cloud-based suite of productivity apps and services with information protection and compliance capabilities included. Protect information with basic Office message encryption and Office Data Loss Prevention for emails and files. Unlimited OneDrive storage for subscriptions of five or more users. Learn more.

Payment Services 52

Payment Services Payment Features Payment Solutions Payment Methods 52

SaaStr

SEPTEMBER 24, 2021

Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Suzanne Xie, Head of Invoicing @ Stripe. Kazuki Ota, CEO @ Treasure Data. Kurt Muehmel, Chief Customer Officer @ Dataiku. Asha Palmer, Chief Ethics & Compliance Officer @ OneTrust.

VP of Engineering 271

VP of Engineering Technical Cofounder CTO Coach CTO Hire 271

User Pilot

APRIL 7, 2024

TL;DR User tracking is the process of recognizing, identifying, and interpreting data into insights into user behavior. Good user tracking tools should possess these properties : ease of use, analytics, visualization options, APIs and integrations, data security, and no-code functionality. Data security.

Scale 105

Scale Social Media AI Search SaaS 105

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

User Pilot

MAY 12, 2024

The solution has dedicated tools for monitoring user data, extracting insights, and discovering bugs on your website. You’ll also be able to choose between feedback widgets, surveys, or interviews when attempting to collect customer feedback. In addition, it lets you explore data freely without using SQL.

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

User Pilot

NOVEMBER 30, 2023

This guide will cover the different types of Mixpanel data! TL;DR Mixpanel lets you gather, analyze, and visualize data through different types of analytics reports. Visualize actionable data from your product or users. The pros of using Mixpanel include its cross-platform data, advanced analytics, and data residency options.

Scale 105

Scale Retention Trends Pricing 105

SaaStr

AUGUST 7, 2021

Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Suzanne Xie, Head of Invoicing @ Stripe. Kazuki Ota, CEO @ Treasure Data. Kurt Muehmel, Chief Customer Officer @ Dataiku. Christina Cacioppo, CEO @ Vanta. Olivia Nottebohm, CRO @ Notion.

VP of Engineering 264

VP of Engineering Technical Cofounder CTO Coach CTO Hire 264

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

SmartKarrot

JANUARY 25, 2022

Campaign Monitor offers a subscription-based pricing model. Culture Amp’s subscription plans are based on the number of users. By enriching the data in a video, they make it smarter and visually appealing. They offer the service on a subscription basis. It uses a subscription-based pricing model. EarlyBirds.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

User Pilot

MAY 26, 2024

The platform also helps you announce new product features and collect customer feedback. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Chameleon is a product adoption platform. Pricing is available on request.

Software Review 52

Software Review Underperforming Technical Team Technical Review AI Search 52

User Pilot

MAY 17, 2024

While Google Analytics is a popular tool, here are three compelling reasons to consider its alternatives: Data Privacy Concerns: Google Analytics collects vast user data, raising privacy concerns for your SaaS and other small businesses with little to zero security systems. Users can import data into Google Analytics.

SaaS 52

SaaS Scale Software Review Trends 52