FastSpring

JANUARY 29, 2021

Some of the updates to our platform include faster seller onboarding, support for more languages, and a play-by-play rundown of how we’ve made PSD2 compliance effortless for our sellers. Made PSD2 Compliance Easy for Global Sellers. ” — Chelsea Cianciolo, Customer Success Manager.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

Payrix

APRIL 2, 2024

Value added services, as the name suggests, bring additional value to a software platform’s core payment processing solution. Similarly, Omnitoken facilitates secure payments across multiple channels, ensuring a consistent and streamlined experience for both businesses and their consumers. That’s Account Updater,” says Andy.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

SaaStr

OCTOBER 13, 2022

ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use.

GCP(Google Cloud Platform) 197

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 197

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 91

AI Customer Success ChatGPT Management 91

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 212

Scale compliance Healthcare AI 212

SaaStr

SEPTEMBER 24, 2021

Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Suzanne Xie, Head of Invoicing @ Stripe. Kurt Muehmel, Chief Customer Officer @ Dataiku. Jag Jill, Regional Lead, Customer Success – US East, Canada & Latin America @ Dataiku.

VP of Engineering 272

VP of Engineering Technical Cofounder CTO Coach CTO Hire 272

Blulogix

FEBRUARY 27, 2024

Technological Innovations: Delving deeper into the role of AI, machine learning, blockchain, and other emerging technologies, the whitepaper explores how these advancements are revolutionizing billing, subscription management, and customer engagement. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 96

AI Search Machine Learning Artificial Intelligence Blockchain 96

SaaStr

AUGUST 7, 2021

Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Suzanne Xie, Head of Invoicing @ Stripe. Kurt Muehmel, Chief Customer Officer @ Dataiku. Jag Jill, Regional Lead, Customer Success – US East, Canada & Latin America @ Dataiku.

VP of Engineering 265

VP of Engineering Technical Cofounder CTO Coach CTO Hire 265

SaaStr

NOVEMBER 28, 2022

was pretty simplified, mostly made up of annual or monthly subscriptions. From 2010 until 2015, the SaaS world was becoming more complex with the introduction of static bundles and recurring revenue as an addition to the annual/monthly subscription model. Governance and compliance are core to alignment. Era 2, SaaS 2.0:

Scale 206

Scale Finance Sales Hiring Scaling 206

Natalia Luneva

JANUARY 7, 2023

Office E3 is a cloud-based suite of productivity apps and services with information protection and compliance capabilities included. Unlimited OneDrive storage for subscriptions of five or more users. Customers who want additional OneDrive storage can request it as needed by contacting Microsoft support. Microsoft Office 2016.

Payment Services 52

Payment Services Payment Features Payment Solutions Payment Methods 52

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? Send an alert to subscribers when a payment has failed.

Merchant Services 70

Merchant Services Payment Methods Payment Services Payment Solutions 70

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SaaStr

AUGUST 18, 2022

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Laika is an enterprise-ready compliance platform that lets growing companies compete on the same level as any large organization. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service.

Stax 45

Stax Payment Services Payment Solutions SaaS Payments 45

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Scale 211

Scale compliance Software Review Technical Review 211

Stax

DECEMBER 20, 2023

With the majority of processors relying on negotiations and tacking on hidden costs like exorbitant setup fees, dishonest monthly subscription fees, or unfavorable long-term contracts, it can be hard to know what the best rates really are. One that provides invoicing features?

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

Chart Mogul

DECEMBER 15, 2020

SaaS finance acronyms Hiring and people operations terms Technology acronyms Negotiations and contracts Security and compliance Sales and marketing Customer success. If you’re growing a SaaS or subscription business, chartmogul.com/resources offers more easy reads, downloadables, and podcast episodes.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

SmartKarrot

JUNE 16, 2022

With substantial changes in our current business landscape in recent years, most modern businesses have shifted towards subscription-based recurring billing and operational models. Recent studies have shown that the global subscription billing management industry is forecasted to reach a market value of approximately $10,772.14

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

Chart Mogul

DECEMBER 15, 2020

SaaS finance acronyms Hiring and people operations terms Technology acronyms Negotiations and contracts Security and compliance Sales and marketing Customer success. If you’re growing a SaaS or subscription business, chartmogul.com/resources offers more easy reads, downloadables, and podcast episodes.

Sales Hiring 52

Sales Hiring SaaS Finance compliance 52

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. CSM’s are responsible for renewal compliance, renewal SO, and SFDC opportunity to closure.

Customer Success 10

Customer Success Scale Leadership SMB 10

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 118

Merchant Services Payment Services SaaS Payments Payment Solutions 118

FastSpring

NOVEMBER 9, 2023

In case you choose to contact us on a customer’s behalf, we’ll need the customer’s tax exemption form for U.S. customers or their tax ID for customers in other countries to process the tax refunds and/or apply tax exemption to subscriptions. Customized by you, hosted by FastSpring.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. What about compliance? Things like customer-managed encryption keys.

Cloud 168

Cloud Scale Trends Machine Learning 168

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. The objective of these marketing campaigns is to increase brand awareness and further customer education to move respondents closer to a sale.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

BetterCloud

DECEMBER 17, 2020

According to our State of SaaSOps survey research , when asked about routine searches on the corporate network to find new end-user app subscriptions, 31% say they simply don’t do them at all. Get app reviews from security and compliance teams, as every tool has different security. Examine governance and policy.

Sales Recruiting 52

Sales Recruiting Management SaaS Government 52

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. I can’t wait to continue building powerful features and tools that make selling online even easier for our customers around the world. Earned Awards for Our Product and Customer Success Team.

Marketplace as a Service 64

Marketplace as a Service Sales Hiring Scale Leadership 64

ProfitWell

NOVEMBER 8, 2019

On today’s episode, Flywire focuses on the customer, MoneyLion drops the “Netflix of finance,” and Impact Pricing launches an online course you’ll be all about. Your top subscription news. Because their team also knows subscription business models are new and… can be confusing. Impact Pricing drops the knowledge.

Sales Recruiting 40

Sales Recruiting Payment Services Payment Methods Sales Hiring 40

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SaaStr

AUGUST 6, 2020

.” And, I’m willing to lose that many and more because I believe in the vision, I believe in the strategy, and believe that this is critical for our success and for the customer success and for our ability to support the customer. Then we do payments and at the tail end, we do reconciliation and tax reporting.

Sales Hiring 235

Sales Hiring Payment Services Payment Solutions SaaS Payments 235

Sales Hacker

APRIL 6, 2022

The three roles or departments typically responsible for deciding to buy a CPQ include: Revenue operations : With CPQ applications, revenue operations leaders can unify sales-related processes across the company – from Sales to Account Management to Customer Success. 5 benefits of CPQ software.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey. Is it software?

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

User Pilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance. Userpilot pricing.

Software Review 84

Software Review Technical Review Underperforming Technical Team Retention 84

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

NOVEMBER 22, 2019

All of these muscles that I had built from my time running customer facing teams in B2B SaaS, you can apply that to the world of Venture. And if you just swap the word founder for customer, think about customer success and the ideal customer profile and all of these now have become best practices.

Underperforming Technical Team 159

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 159

ProfitWell

FEBRUARY 26, 2020

Don’t underestimate how useful a strong customer referral program can be. Higher customer satisfaction. Focusing on customer retention isn’t just about saving your revenue, it’s about keeping customers happy and willing to continue their subscriptions. 15-minute setup. We know how precious your team’s time is.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

User Pilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance. Userpilot pricing.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59