SaaStr

APRIL 2, 2023

This thought is usually accompanied by a vague statement like “this person isn’t scaling.” Mistake: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal!

Sales Hiring 255

Sales Hiring Scale Scaling Customer Success 255

SaaStr

MAY 5, 2023

Do you want to avoid the common pitfalls of scaling a startup? Nick Mehta, CEO of Gainsight, shares part two of his 10 top mistakes in 10 years at the company. Scaling a business will be different for everyone because every business is different. It’s hard to ramp new teammates in CSM and PS. How do you get more prescriptive?

Scale 207

Scale Leadership Scaling Customer Success 207

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 131

Scale VP of Engineering Mobile Scaling 131

SaaStr

SEPTEMBER 14, 2022

Combine software with services. UserZoom invested in a model where they didn’t just provide software, but services, in a model known as SaaS++. Pick the right partners to scale. Both venture capital and private equity firms can make enticing partners as you scale your business, but each provides vastly different benefits.

Scale 204

Scale Venture Capital Sales Hiring SMB 204

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Do you really need to know what phase your company is in?”. Are we still a startup? I don’t think so.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 196

Scale Artificial Intelligence Technical Review Software Review 196

SaaStr

FEBRUARY 25, 2020

Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

Merchant Services 171

Merchant Services Scale Technical Review Sales Hiring 171

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Smart use of automation may become necessary to handle B2B customer needs at scale while still delivering customized support.

B2B 91

B2B Customer Success Technical Review B2C 91

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So I see today is a company of 160 people. So how do you build a hiring machine to get the team to that early scaling phase. So, of course, you all know that to scale.

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale compliance Software Review Technical Review 211

SaaStr

JULY 25, 2021

As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal : And then he started talking about sales and Dev during the breakfast he convinced me if you can marry the right kind of sales scaling and execution then that’s when your business will really, really take off.

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale VP of Engineering 242

SaaStr

MARCH 24, 2020

When things get better — you will need everyone great you have now : You will need every scaled sales rep that hits quota. But when they shorten, you’ll need every trained, scaled rep you have to service the leads you have now and then. And it takes so long to find good people, to interview, to test, to train, to scale.

Scale 177

Scale Sales Hiring Interviewing Scaling 177

SaaStr

MAY 31, 2021

In a small way, a few of those age 10-20 skills I did acquire from starting a tiny software company then were what carried through to whatever success I’ve had. I need more help to scale sales, to build the relationships, and to do the cookie-cutter parts. Building Software — Not Easier. I let those go.

Sales Recruiting 312

Sales Recruiting Sales Hiring Scale Branding 312

Intercom, Inc.

FEBRUARY 25, 2021

This is Scale, Intercom’s podcast series on driving business growth through customer relationships. What’s your advice to CX leaders on how to develop a strong team culture, especially when teams are likely separated by time and space, working remotely, these days? Empathizing with customers with Annette Franz , on Engati CX.

Scale 211

Scale Consulting Interviewing Customer Support 211

SaaStr

APRIL 4, 2019

Join us for a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations, as we discuss the most common and emerging challenges facing SaaS companies today for both technical and non-technical backgrounds. And the same customer challenges that we were being presented, which was: How do you scale?

Cloud 168

Cloud Scale Trends Machine Learning 168

OpenView Labs

DECEMBER 22, 2021

In the meantime ICYMI, here’s what we’ve learned this year on the show: Community fuels product adoption and virality for developer software. Another guest, Paige Paquette built and scaled platform and developer marketing at Slack. Key takeaway: Empathy is the best way for software companies to grow trust with their customers.

Scale 73

Scale Cybersecurity Entrepreneurship PayPal 73

SaaStr

SEPTEMBER 24, 2019

The same could be true for a software engineer at her home office at 9:00 pm at night. . workers agree that the ability to work remotely would make them more likely to recommend their company to a friend. Employee referrals are key to scaling hiring across a company. It’s simply not true anymore. 81% of U.S.

Business 152

Business Software Engineering Company Culture Retention 152

Buffer Resources

SEPTEMBER 11, 2023

Graphic design: The ability to create and edit graphics using software such as Adobe Photoshop or Illustrator. If your work involves the use of highly technical programs or software, these skills assessments are perfect for your job search. Many technical roles require knowledge of specific programming languages or software platforms.

Sales Recruiting 127

Sales Recruiting Sales Hiring Scale Social Media 127

Hitenism

NOVEMBER 7, 2016

What’s really amazing is how little the press releases have changed over the past seven years, especially considering the speed and scale at which AWS took over the cloud. This meant that everything engineers at Amazon built internally—even software that never saw the light of day—needed to be built as if the customer would use it.

AWS 189

AWS New CTO Scale CTO 189

SaaStr

APRIL 20, 2022

One challenge Twilio faced was balancing the scaling efforts of the organization and building a world-class team to support their growth ambitions—in a virtual environment. For example, at Twilio, they’re shifting our focus from selling multiple products to selling software, so now they have multiple selling teams. .

Sales Hiring 205

Sales Hiring Scale Retention Sales 205

SaaStr

JULY 27, 2022

Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. Boterri’s company Accel invested in PayFit in 2017 and again in 2021. As of 2022, Payfit has reached unicorn status –– after raising $289 million in Series E, the company is now valued at $2.1

SMB 182

SMB Sales Hiring Scale B2C 182

Scytale

DECEMBER 5, 2023

Fortunately, advances in SOC 2 compliance software have made SOC 2 compliance simpler, easier and more affordable. And to get the most out of those processes, you need a culture of information security. Achieving information security controls, and fostering a good information security culture, is no simple matter at the best of times.

compliance 52

compliance Scale Software Review Technical Review 52

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

NOVEMBER 28, 2019

So, you just raised your series E one of the European software unicorns, congrats on that. So let’s start with the origin story of the company. I remember talking to Belgium investors at the time and everybody said, look, enterprise software is dead, there’s no opportunity through investment. Felix : Thank you.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team. 10% Perceived company cultural fit.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

Intercom, Inc.

JUNE 9, 2020

That is why we have called this first stage Resolve: the need to determine the scale, pace, and depth of action required at the state and business levels.”. Gary Lipkowitz, the CEO of video animation software Vyond , told us that they’ve upped the cadence of their internal communication.

Strategy 197

Strategy Business Scale Communication 197

OpenView Labs

OCTOBER 26, 2021

The exciting thing about prototypes is that large-scale experiments can be built through open-source projects , which companies like Netflix and Linkedin will do as a strategic way of recruiting top talent. . If none exist, pick a price where the scaling mechanism is clearly tied to the buyer’s perception of value.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. In Dec 2008, Vista Equity Partners acquired a majority stake in Wrike for a deal reportedly valuing the company at $800m. Where does culture begin to breakdown?

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

FastSpring

OCTOBER 23, 2018

Behind all of our favorite apps, software,—even everyday items like our headphones, there’s a hard-working product team driving innovation and developing the products we love. I know I’ve experienced a variety of strategies and techniques during my time at companies like Procore Technologies and PayJunction.

Scale 61

Scale Sales Hiring Technical Review Leadership 61

OPEXEngine

MARCH 15, 2022

If you can sell from home – do,” says Daniëlle Keeven, VP of Finance at paddle.com—a merchant of record for software companies around the world. Ideally, a SaaS company would be light on its feet, and not have to register anywhere. But scaling your business in the right place is critical. Where is the best market fit?

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

Totango

FEBRUARY 10, 2021

Automate your customer success strategy with customer success software. Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. Automate Your Customer Success Strategy with Customer Success Software.

Scale 84

Scale Customer Success Retention Strategy 84

Intercom, Inc.

OCTOBER 26, 2021

Getting the team right is one of the hardest parts of scaling sales. Salespeople don’t need technical backgrounds to sell software, but they do need to be passionate about the product and its value to your customers. Rapid growth means you need a large, high-performing team, and you need it right now.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

Sales Hacker

NOVEMBER 4, 2020

I was the new Vice President of International Sales & Managing Director for a work management software company called Wrike. These initial hires will influence how you approach each region, how you build off your success, and what your new office culture is. It has to be organic. Don’t Do It Alone.

Sales Hiring 99

Sales Hiring Scale Sales Recruiting Sales 99

FastSpring

MAY 20, 2019

Making the “right” decision will depend on your particular setup, as well as your company culture and your anticipated growth in the future. Companies selling digital products and software online must be sure to comply with proper PCI standard (PCI DSS) to protect cardholder data. Outsourced Ecommerce Solution.

Outsourcing Services 69

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 69

Point Nine Land

JANUARY 9, 2019

A great example is Juro , an end-to-end contract management software. Instead of adopting a standard playbook and share a ton of free contract templates (what 99% of the companies in the contract software space do), they decided to adopt a unique approach and speak about the intersection of design and legal (their north star).

Branding 50

Branding Marketing Social Media SaaS 50

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Will Larson has managed infrastructure teams for some of the biggest names in software. Will Larson has managed infrastructure teams for some of the biggest names in software. People tend to say what they think you want to hear.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214