User Pilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? For example, Revenue and Customer Lifetime Value (CLV) depend on customer retention. How do successful companies structure product teams? Company size and resources. Company culture. Easy to measure progress objectively using product analytics.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

OPEXEngine

JANUARY 13, 2021

Putting aside everything else, let’s just focus on what’s changing in SaaS in 2021. Cloud and SaaS companies overall benefited from the dramatic shift to digital and remote work in the US and around the world since March 2020. Fast-growth SaaS will take advantage of investor attention to SaaS, and SaaS IPOs will be strong.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

SaaStr

JANUARY 3, 2023

And the more existing customers you visit in person, the better the upsell and revenue retention. Want to increase your revenue retention? Even with no new leads, and no new customers, this alone will boost your revenue. Which will not just manage your burn rate — but increase your revenues. Get on an airplane.

Scale 253

Scale Retention Scaling Revenue 253

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Want to see more content like this session?

Cloud 168

Cloud Scale Trends Machine Learning 168

Casey Accidental

NOVEMBER 13, 2019

Founders have started reaching out asking for help converting their SAAS or SAAS-like business into a marketplace. Many of the terms we use to define businesses today are features of the business rather than an encompassing definition, like the words SAAS or platform, which makes them not very useful. 1 Saturated Growth in SAAS.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

OPEXEngine

MARCH 15, 2022

In the first 10 years of the SaaS industry, US SaaS companies didn’t need to go overseas to build highly valuable companies. But that dynamic has changed in lockstep with the growth of the SaaS market. High Growth SaaS Companies Get A Significant Portion of Revenues Internationally.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

Point Nine Land

JANUARY 9, 2019

But you can also approach content marketing from a branding perspective and focus more on “awareness”: the emphasis is not on lead and revenue generation, but more on how your brand is perceived. The early stage SaaS successful at building their brand generally pick a topic around: Sharing your experience doing X. Company Culture.

Branding 50

Branding Marketing Social Media SaaS 50

FastSpring

SEPTEMBER 8, 2020

It’s not the most glamorous function, but it is critical to the company’s overall success. This means I will oversee the accounting, revenue operations, and legal departments at FastSpring. I believe that the keys to success are building a strong business, healthy company culture, and tight relationships with our local community.

Business 124

Business Company Culture Leadership Innovation 124

SaaStr

JUNE 24, 2022

We’ve recently been posting polls on SaaStr’s LinkedIn account to get a feel for what SaaS companies are doing in the current environment. In the video below, he discusses the results and where he thinks SaaS companies are on track or need improvement. #1. No one buys SaaS products for the fun of it.

Sales Recruiting 213

Sales Recruiting Sales Hiring Scale Customer Success 213

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Do you really need to know what phase your company is in?”. Are we still a startup? I don’t think so.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Chargify

AUGUST 6, 2019

Today, HubSpot is not only a rapidly-growing enterprise that generates nine-figure annual revenue (more than $500 million in 2018), but they are also trusted thought leaders in the marketing industry with a cult-like following. As Chris Monk explains in his article “SaaS Founders? Revenue growth: 2006: Unknown. 2007:$255,000.

Subscription 40

Subscription Payment Features Revenue Software Review 40

SaaStr

MARCH 5, 2022

Despite their founders’ ambition and good intentions, any innovative idea that results in millions of dollars in revenue and funding is bound to come with growing pains. Think about how most of many companies’ revenues come from Product A — the first product they ever created, and around which they’ve built an entire ecosystem.

Startup 252

Startup Leadership Innovation Scaling 252

SaaStr

OCTOBER 17, 2023

If you’ve raised venture capital, you know net revenue retention is important. When we look at publicly traded companies, there is a direct correlation between NRR and Enterprise value. In SaaS, you have three ways to make that curve stand out. The First Double In SaaS, we come to market with point solution. Everything!

Scale 164

Scale Sales Hiring Customer Success Scaling 164

SaaStr

JULY 27, 2022

If a SaaS business hopes to win over the SMB market successfully, it will need a precise GTM approach. Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. Secret 3: Don’t Underestimate the Importance of Culture. It’s the Glue Holding Your Company Together. .

SMB 190

SMB Sales Hiring Scale B2C 190

SaaStr

SEPTEMBER 14, 2022

UserZoom invested in a model where they didn’t just provide software, but services, in a model known as SaaS++. They adhered to the “75% Rule,” in which recurring revenue of their software made up three-quarters of their business while making the rest from their consultancy, research, and other professional services.

Scale 213

Scale Venture Capital Sales Hiring SMB 213

ProfitWell

JUNE 30, 2020

Amid recent tension toward Apple and its in-app purchase system, we discuss whether Apple’s commission fee is worth SaaS companies launching an iOS app. We’ve also got the latest numbers from our B2B SaaS index, SaaS headlines you need to learn from, and a spotlight on Pusher —this week’s ProfitWell featured user.

Company Culture 52

Company Culture B2B Mobile Government 52

SaaStock

FEBRUARY 18, 2019

We want to ensure that each and every member of our SaaS community has the chance to share their story on the SaaStock stage. It’s your opportunity to join your peers and industry thought leaders to help shape the future of the SaaS community. It’s your platform to ensure your voice is heard by our captive audience of SaaS superstars.

SaaS 40

SaaS Company Culture Innovation Branding 40

SaaStr

MAY 18, 2019

Since SaaS compounds, even doing just 5% better now can compound dramatically over time. And the more existing customers you visit in person, the better the upsell and revenue retention. Want to increase your revenue retention? Even with no new leads, and no new customers, this alone will boost your revenue.

Scale 187

Scale Retention Scaling Revenue 187

SaaStr

MAY 31, 2021

” now we have a strong team, enough revenues to start taking things more seriously, and a global (if accidental) footprint. I’ve also invested in 24+ next-generation SaaS companies, mostly successes, and had a chance to watch and learn from them as well, with a new lens. It got me thinking a bit about now.

Sales Recruiting 321

Sales Recruiting Sales Hiring Scale Branding 321

SaaStr

MARCH 24, 2020

This may be of the simplest SaaS posts of all times, with some of the most basic advice, but it’s worth talking about anyway. Your revenue will grow, and you’re learning now that existing customers are even more important than everyone thought. Everyone great ends up being accretive in SaaS over time.

Scale 178

Scale Sales Hiring Interviewing Scaling 178

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

FEBRUARY 28, 2022

A few ideas on how to help the sales team make this your best year so far: Hire dedicated sales / revenue ops. In SaaS, the date the contract is Adobe Signed isn’t the end of the sales process — it’s basically the start. Many of you will have little to no dedicated help in sales operations , even up to $10m ARR or beyond. More here.

Scale 244

Scale Sales Hiring Sales Enterprise 244

Sales Hacker

JUNE 23, 2021

Revenue operations. Best article to read: RevOps is taking over how B2B SaaS companies look at sales. If you have a sales or revenue-related job title, you are welcome to submit a pitch for your article idea here. Predictable Revenue. how companies can capture revenue through inbound and outbound sales development.

Sales 82

Sales Technical Review Outbound Sales Team Interviewing 82

ProfitWell

MARCH 20, 2019

To explore the power or lack thereof of remote, we looked at just over three thousand subscription and SaaS companies. In the early stages, remote companies are growing at a much slower rate than those companies where everyone is co-located. Here’s what we found.

Company Culture 85

Company Culture Trends Product Marketing Subscription 85

Buffer Resources

SEPTEMBER 11, 2023

If you’re in B2B sales — SaaS sales training programs are a no-brainer for leveling up. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture. Share content that showcases your company culture, values, and work environment.

Sales Recruiting 136

Sales Recruiting Sales Hiring Scale Social Media 136

SaaStr

APRIL 2, 2023

Lesson: It wasn’t without its flaws, but Prescriptive Methodology, to me, is one of the most critical step functions for any SaaS company in a new category. Mistake: Not starting Act II fast enough Gravity is brutal if you fall while skiing. And growth deceleration—startup gravity—is equally painful for entrepreneurs.

Sales Hiring 263

Sales Hiring Scale Scaling Customer Success 263

OpenView Labs

OCTOBER 26, 2021

The exciting thing about prototypes is that large-scale experiments can be built through open-source projects , which companies like Netflix and Linkedin will do as a strategic way of recruiting top talent. . Begin by matching comparables—or let us do some of the heavy lifting for you with these pricing insights from 2,200 SaaS companies. .

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

SaaStr

APRIL 16, 2020

* How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world? Does it have to be tied to a number directly tied to revenue? So it was about as far away from SaaS startup land as you can possibly get. How are PagerDuty shifting their strategy? in about 2008.

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

SaaStr

MAY 10, 2023

While gathering as much revenue as possible isn’t their goal at this point, financial incentives are a good driver to get people committed to work and live in the platform. For Omni, asking for money helped them learn what they needed to provide to be a true replacement for the products people were already using or looking at.

Sales Recruiting 222

Sales Recruiting Sales Hiring Social Media Sales 222

SaaStr

MARCH 10, 2020

That was the most over the top entrance that the sales leader for a company that moves boxes around the world has ever gotten. I’m Chief Revenue Officer at Flexport. We founded the company five years ago. We are not a SaaS business, despite being invited to this conference. FULL TRANSCRIPT BELOW. Yeah, yeah.

Scale 198

Scale Sales Hiring Sales Recruiting Scaling 198

ProfitWell

DECEMBER 17, 2019

“When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture?

Subscription 52

Subscription Payment Features Company Culture Leadership 52

SaaStr

JANUARY 10, 2020

In Today’s Episode We Discuss: * How Bob made his way into the world of SaaS and came to found Crossbeam. * What were the core mistakes that he made with RJ Metrics? * Does Bob agree with the notion that channel sales have completely died in the world of SaaS? Loving our podcast content? What did he mean by this? Why is this?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SaaStr

JANUARY 28, 2020

Aaron Ross | CEO @ Predictable Revenue. And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. This is the best of times in SaaS, right?

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

ProfitWell

MARCH 7, 2019

Autoklose Motivates We know that running a SaaS operation can sometimes feel like rolling a boulder up a hill, and the peak is nowhere in sight. Success through SaaS is out there, but if the path to get there was all smooth sailing, everyone'd be on it. And myTrailhead promises to do more than just teach the tech.

Entrepreneurship 70

Entrepreneurship Company Culture Acquisition Subscription 70

SaaStr

MARCH 17, 2021

Today’s SaaS apps are easy to acquire and use without IT and operations’ assistance. However, trouble arises when your company ends up with a SaaS sprawl – the overall amount of adopted applications overwhelms your tech stack. They also won’t scale with your company’s growing amount of SaaS apps. Quote-to-Cash.

Scale 292

Scale Sales Hiring Technical Review Marketplace as a Service 292

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. Through this graph, we can see the impressive growth rate of SaaS industry. India’s SaaS industry is growing faster than other nations. In addition, three-fourths of the total revenue generated by India’s SaaS industry is through global exports.

Customer Success 10

Customer Success SaaS Company Culture Acquisition 10

SaaStr

OCTOBER 4, 2019

In Today’s Episode We Discuss: * How did Jeppe make his way into the world of startups and SaaS with his becoming CFO @ Tradeshift? How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Loving our podcast content? What changes? *

Scale 136

Scale SMB Technical Review Software Review 136