Kellblog

AUGUST 19, 2022

Think: I have this great opportunity with a high-growth data workbench company — but I can’t tell you who it is. They erode trust in the company culture. But it allows you to treat the outgoing CXO with respect and enables them to not have to ask you for a reference (as they’re still working for you).

Sales Recruiting 85

Sales Recruiting Sales Hiring AWS Company Culture 85

SaaStr

OCTOBER 12, 2022

Yet, founders must be aware of company phases before taking advice –– the wisdom might not be suitable for their growth phase. McJannet shares the growth models that have repeated throughout the companies he has worked with, and he believes that most tech companies can use these phases for reference. Pattern Matching.

Scaling 229

Scaling Leadership Startup Product Marketing 229

SaaStr

MARCH 17, 2020

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. Without considerations and principles Customer Reference Programs can falter. Customer reference program went from something that was nice to have and important to absolutely critical to our new business sales cycle. It was a category leader.

Scale 147

Scale Payment Services Sales Hiring Payment Methods 147

Intercom, Inc.

OCTOBER 17, 2018

While we use photographs for reference, this process isn’t about tracing a person’s features – we’re not just aiming for a good likeness, but trying to capture the essence of the person we’re depicting. And this is how it turned out: Our culture in comics. Every great company relies on the work of great people.

Company Culture 151

Company Culture Software Review Onboarding Management 151

SaaStr

MAY 10, 2023

For example, a company out of Finland did a demo and wanted a BI product that was $100/month. Omni didn’t get that customer, but they referred another Finnish company that paid $7k. That didn’t make sense for Omni, so they told them to come back in a year when they were ready.

Sales Recruiting 238

Sales Recruiting Sales Hiring Social Media Sales 238

SaaStr

MARCH 29, 2023

When you leverage a combination of these, you can break through to become a $100M company. Seek ways to help others grow Damien uses what he refers to as the karma business model and suggests everything starts with sharing and giving. Remain conscious about what’s different and that it holds true as you scale.

Sales Hiring 200

Sales Hiring Scale Strategy Metrics 200

SaaStr

SEPTEMBER 24, 2019

Your employees need to be bought into your team’s mission and culture first. Simply put, if they don’t love where they work, they won’t refer members of their network who could be a good value-add to your organization. Start there. . Remote workers say they’re happy in their jobs 29% more often than on-site workers.

Business 163

Business Software Engineering Company Culture Retention 163

ChurnZero

FEBRUARY 13, 2023

They’re also responsible for creating a strong, customer-centric company culture with accountability and ownership of the customer experience at all levels. Implementation (also referred to as onboarding), oversees the entire customer onboarding process. The CCO has a direct line to the CEO as a member of the C-suite.

Technical Advisors 52

Technical Advisors Customer Success Technical Review Systems Review 52

ChurnZero

FEBRUARY 13, 2023

They’re also responsible for creating a strong, customer-centric company culture with accountability and ownership of the customer experience at all levels. Implementation (also referred to as Onboarding), oversees the entire customer onboarding process. The CCO has a direct line to the CEO as a member of the C-suite.

Technical Advisors 52

Technical Advisors Customer Success Technical Review Systems Review 52

SaaStr

APRIL 20, 2022

This period, often referred to as The Great Resignation, shows us how important it is to take measures to retain our employees. Let’s look at some numbers: Number of job openings in December 2021: 12 million. Number of people who quit their jobs in December 2021: 4.3 The ratio of engaged vs. disengaged employees: 2:1 .

Sales Hiring 240

Sales Hiring Scale Retention Sales 240

Intercom, Inc.

FEBRUARY 25, 2021

” “Hey, can you refer me to…?” What’s your advice to CX leaders on how to develop a strong team culture, especially when teams are likely separated by time and space, working remotely, these days? Annette: I think it starts with the company culture to begin with.

Scale 211

Scale Consulting Interviewing Customer Support 211

Mucker Capital

SEPTEMBER 7, 2023

The webinar delved into the crucial topic of company culture for early-stage startups. By embracing this framework, leaders can transform their organizations into proactive agents of culture, charting a course defined by deliberate action rather than passive contemplation.

Scale 52

Scale Company Culture Scaling Leadership 52

Intercom, Inc.

JANUARY 27, 2022

Because she has mixed feelings, did Nidhi say she’d ever refer to herself as a woman in tech? Niamh O’Connor: She said she wouldn’t generally use it to refer to herself in most situations. Liam Geraghty: So, I’m wondering. Would she ever use that label?

Engineering 138

Engineering Underperforming Technical Team CTO Management 138

Totango

JANUARY 28, 2020

Repeat customers are also more likely to refer your service to others, as they know better than anyone how your company delivers on its promises—which saves your team precious time, energy, and money while boosting your enterprise’s reputation. It is never just about what your customers can do for you.

Retention 87

Retention Management Technical Review Software Review 87

SaaStr

FEBRUARY 22, 2019

Then we built a video academy with all that material which became the sales and support and success training onboarding it was used as a reference to customers as well. Another thing I wish I had realized before is the fact that company culture is unfortunately not only about values you put on your wall but also about tough decisions.

Sales Hiring 117

Sales Hiring Scale Sales Recruiting Company Culture 117

Sales Hacker

JANUARY 27, 2020

Your organization has a unique culture. And as a leader, it’s your responsibility to lead by example and help shape the company culture. So, how do you know if you’re doing the right things as a leader to make your sales culture an asset, rather than a liability? I’m not referring to anything illegal.

Sales Hiring 84

Sales Hiring Underperforming Technical Team Sales Leadership 84

Totango

JANUARY 28, 2020

Repeat customers are also more likely to refer your service to others, as they know better than anyone how your company delivers on its promises—which saves your team precious time, energy, and money while boosting your enterprise’s reputation. Focus on relationships, not transactions.

Retention 85

Retention Management Technical Review Software Review 85

Sales Hacker

JUNE 23, 2021

how companies can capture revenue through inbound and outbound sales development. Content and company culture. How to contribute: I n their Sales Guest Blogging Guidelines , HubSpot explains what type of content they accept (with example blog posts for reference) and the steps required to pitch your guest post.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

Intercom, Inc.

OCTOBER 6, 2021

We have some shared cultural background, but we still view life through our unique lenses. Case in point: we don’t always agree on whether we want to refer to ourselves as a “Latinx” ERG or whether we should have used “Latinx” Heritage Month instead of “Hispanic”.

Leadership 118

Leadership Education Development Company Culture 118

CustomerSuccessBox

SEPTEMBER 15, 2021

A good customer success strategy helps you to have customers who readily recommend and refer to your service also providing testimonials. Company knowledge. Your employees have complete knowledge about your company culture, your goals, the lay of the land and every little detail about your product. Customer Acquisition.

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

Neil Patel

AUGUST 11, 2020

Similar core values and company culture. Take a moment to revisit your company’s core values and culture. Or you get referred to one by your general care physician. Because it’s crucial to work with a digital marketing agency that values the same things and operates in a similar environment. The specialist, right?

Marketing 144

Marketing Web Development Web Developers Social Media 144

SaaStr

FEBRUARY 4, 2020

Now this work came out of some really good people analytics from Google that was performed over two years where a group that is referred to as Project Oxygen looked at teams, all functions across many organizations. Looked at quantitative impact, what was their impact on key results and also employee engagement.

Scale 190

Scale Underperforming Technical Team Scaling Leadership 190

SaaSX

AUGUST 9, 2020

You can post the plan in your internal wiki so that staff can refer to it as needed. Here’s where things usually break down inside of companies. Step 4: Document. Create a shareable plan based on whatever strategic framework you are using (see below for an example). Step 5: Communicate.

Startup 59

Startup Systems Review Leadership Communication 59

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. You may also hear this stage referred to as discovery , vision/mission , or problem/solution fit.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

The Marketing & Growth Hacking Publication

FEBRUARY 28, 2019

To inspire growth mindsets within your employees, your company itself must have an organizational growth mindset. The foundation of your company’s culture should be based on the importance of constant growth and self-improvement. How do you spot these folks?

Development 40

Development Sales Recruiting Growth Hacking Leadership 40

Intercom, Inc.

JUNE 17, 2021

From a workplace side of things, we’ll be using all these new tools that Niamh referred to as well, about booking a hot desk when you go into the office. This is going to require a lot of training for people to buy into it. People are coming back to an office where they haven’t been in probably 18 months, close to two years.

Construction 207

Construction Technical Review Systems Review Data 207

Kellblog

AUGUST 13, 2019

If you sense cultural sickness during your interview process, back-checking references, or reading Glassdoor [9], then I’d say tread carefully. 8] In cases there may be a very public written code about company culture. Some leaders are disingenuous, others dysfunctional, and a few downright dishonest.

Software Review 76

Software Review Startup Sales Hiring Software 76

SmartKarrot

JULY 25, 2022

You can submit your resume and be referred. Understand the product and see what customers have to say about it Understand how the product is viable Know the financial situation of the company Research the competition and others Know about the company culture and employees. Bottom Line.

Customer Success 19

Customer Success Sales Hiring Scale Interviewing 19

SmartKarrot

MARCH 23, 2023

The first good step is to create a recognition program, but great companies go further by constantly innovating and reinventing the dynamics involved. Employee recognition refers to the many ways an organization shows its appreciation for employees’ contributions, which may or may not involve monetary compensation.

Underperforming Technical Team 10

Underperforming Technical Team Scale Company Culture Compensation 10

SmartKarrot

MARCH 23, 2023

The first good step is to create a recognition program, but great companies go further by constantly innovating and reinventing the dynamics involved. Employee recognition refers to the many ways an organization shows its appreciation for employees’ contributions, which may or may not involve monetary compensation.

Underperforming Technical Team 10

Underperforming Technical Team Scale Company Culture Compensation 10

Sales Hacker

APRIL 21, 2020

Every factor you list will help you assess candidates and cross-reference them against one another during the hiring process, so be sure to define exactly what you need and why you need it. Meanwhile, this helps minimize disruptions to your company culture and solidifies your reputation as a good place to work.

Sales Hiring 93

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 93

SaaStr

SEPTEMBER 26, 2019

Did you … Gaetan Gachet : Didn’t have playbook because we had no references. Gaetan Gachet : What was my playbook at the low ACV? Laura Bilazarian : Yeah. Early stage, like what was your playbook? So it was tough. I guess in the early days, we’re very heavy in terms of in presales on the technical proof.

Scale 141

Scale Sales Hiring Sales Recruiting Technical Advisors 141

SaaStr

JANUARY 28, 2020

Hey, I want you to go talk to somebody else and refer somebody into that job because you’ve networked so much. Maria : I would suggest everybody give that person the work back and say, “Tell me how you’re going to do this. Put this plan together. Let me see the work you put into it.

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

Totango

JULY 1, 2022

One of the most important loyalty metrics is the Net Promoter Score (NPS) , which uses a scale of 0 to 10 to measure a customer’s willingness to recommend a company, product, or service to a friend or colleague. How customers answer this question reflects their satisfaction with your company and their attitude toward referring you to others.

B2B 107

B2B B2C Underperforming Technical Team Business 107

SmartKarrot

JANUARY 21, 2022

We try to inculcate this attitude in our company culture by ensuring that our CS executives, the face of the company, provide excellent customer service. Always remember happy customers will refer your brand to their relatives and friends. But your customers will remember your brand by directly interacting with them.

Customer Support 10

Customer Support Customer Success Communication Company Culture 10

SmartKarrot

SEPTEMBER 26, 2023

The document also helps new staff members understand your firm’s policies, culture, procedures, and expectations, thereby allowing them to effectively and quickly integrate into your organization. Cultural alignment: a human resources playbook can help you reinforce your firm’s mission, culture, and values.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

SaaStr

JANUARY 18, 2023

Instead, conduct thorough reference checks and recruit more qualified candidates to interview. Having a co-founder to share the workload with can make it more manageable. When considering hiring for initial positions, it’s vital not to rely solely on intuition.

Scale 232

Scale Underperforming Technical Team Scaling Interviewing 232