Sales Hacker

APRIL 21, 2020

In my experience, getting caught up in shiny objects (like great numbers) during the hiring process is a straight line to Disasterville, and when the cost of a bad hire is painfully significant , it pays to take a measured approach. Also: What are the top performers in my current team doing? This is a team effort.

Sales Hiring 94

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 94

SaaStr

JANUARY 28, 2020

If something bad happens, you’re going to have to cut your burn, probably. Maria : Oh, I’ll take the number one thing to improve your culture. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. Maybe it’s just the wrong company for them.

Sales Hiring 210

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 210

SaaStr

APRIL 16, 2019

Building a hyper-growth company is hard anywhere, but building one outside the Bay Area comes with its own unique challenges. Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. You can have beer, you can have a transparent culture.

CTO Hire 160

CTO Hire Travel Underperforming Technical Team CTO Coach 160

SaaStr

SEPTEMBER 6, 2019

263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. How to build an engineering team. And a lot of people refer to that as revenue mix. This podcast is an excerpt of Pat’s session at SaaStr Annual 2019.

Sales Hiring 137

Sales Hiring Scale Underperforming Technical Team Software Review 137

SaaStr

MARCH 6, 2020

I came back to North America, we built out the inside sales team in North America over the next five years, building hubs in multiple countries, including in Bangalore, India, and assembling a global community of practice. Write it down, share the rough draft with your team, debate it, prioritize it. So it was a fabulous experience.

Scale 218

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 218

Sixteen Ventures

DECEMBER 31, 2019

In fact, it was in 2016 I started referring to it not as Customer Success, but as Customer Success-driven Growth, to bring to the forefront the fact that Customer Success is a growth driver; a growth engine. How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. To date the company has raised over $132M in financing from some of the best in the business including Sequoia, a16z, Index, Greylock and Kleiner Perkins to name a few. What worked?

Sales Hiring 199

Sales Hiring Sales Recruiting Scale Technical Advisors 199

Chart Mogul

JULY 1, 2020

Customer development interviews. Customer development interviews, on the other hand, give marketers a clue about what their customers really want or need. Intuit regularly conducts customer development interviews to test design changes and new features. Relevance and added value are key to developing our customer base.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. You may also hear this stage referred to as discovery , vision/mission , or problem/solution fit.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. What are the core differences?

Scale 125

Scale SaaS Payments SMB Sales Hiring 125

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. It’s so important to have a rigorous recruiting process, including checking references and back channels. Harry Stebbings: Totally.

Sales Hiring 108

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 108

Chart Mogul

JULY 1, 2020

Customer development interviews. Customer development interviews, on the other hand, give marketers a clue about what their customers really want or need. Intuit regularly conducts customer development interviews to test design changes and new features. Relevance and added value are key to developing our customer base.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service. What are the pros and cons?

Education 109

Education Sales Hiring Technical Review Underperforming Technical Team 109

Kellblog

AUGUST 13, 2019

If you’re immediately dispatched to Sand Hill Road in search of capital, you’ll be out pitching the company poorly instead of learning the business and making plans to improve it. If you sense cultural sickness during your interview process, back-checking references, or reading Glassdoor [9], then I’d say tread carefully.

Software Review 76

Software Review Startup Sales Hiring Software 76

SmartKarrot

MARCH 23, 2023

POLICY #2 Enhancing Skills Utilizing Professional Development and Training to continuously improve hard and soft skills. Learning and Development programs are critical for the success of organizations. POLICY #4 Recognize Your People Integrate recognition into your culture and watch your teams flourish.

Underperforming Technical Team 10

Underperforming Technical Team Scale Company Culture Compensation 10

SmartKarrot

MARCH 23, 2023

POLICY #2 Enhancing Skills Utilizing Professional Development and Training to continuously improve hard and soft skills. Learning and Development programs are critical for the success of organizations. POLICY #4 Recognize Your People Integrate recognition into your culture and watch your teams flourish.

Underperforming Technical Team 10

Underperforming Technical Team Scale Company Culture Compensation 10

Neil Patel

JANUARY 11, 2021

Follow this up by building your team and finding a location if you’re opening a physical store. After all, your customers would prefer more of a good thing and less of a bad thing. This way, I don’t have to worry about anybody else taking my big idea, ending up in a bad partnership, or getting sued because of misinformation.

Underperforming Technical Team 128

Underperforming Technical Team Business Sales Hiring Scale 128

Totango

JULY 1, 2022

One of the most important loyalty metrics is the Net Promoter Score (NPS) , which uses a scale of 0 to 10 to measure a customer’s willingness to recommend a company, product, or service to a friend or colleague. How customers answer this question reflects their satisfaction with your company and their attitude toward referring you to others.

B2B 109

B2B B2C Underperforming Technical Team Business 109