SaaStr

JANUARY 30, 2023

She shares the challenges faced at critical stages of the company’s growth journey, the lessons learned, and how they grew to $100 million ARR in just 20 months. Without headcount planning for the support team, the company’s response time and customer satisfaction scores dipped. Use your data to inform.

Sales Hiring 222

Sales Hiring Payment Services SaaS Payments Scale 222

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . I find it shocking whenever businesses limit their growth opportunities when the data stares them right in the face. Start there. .

Business 156

Business Software Engineering Company Culture Retention 156

SaaStr

OCTOBER 13, 2023

If the answer’s no, is it still worth investing in at the expense of profitability? Instead, they saw steady growth on the card regarding adoption and a lot of real user data to play with — how companies were using it, what they were missing, and how to build it into their everyday workflows. Is it truly scalable?

Outsourcing Services 235

Outsourcing Services Sales Hiring Scale SaaS 235

Intercom, Inc.

OCTOBER 22, 2020

Once you’ve gathered your stakeholders, you need the right customer data and insights to fuel an effective, empathetic CX strategy. Change needs to happen at every level – from the overarching company culture to the everyday processes. By investing in proactive support, you can erase common issues altogether.

Leadership 218

Leadership AI Scaling Engineering 218

FastSpring

APRIL 19, 2019

Starting with the investment from Accel-KKR then expanding into a second office in Santa Barbara, opening a new office in Amsterdam, bringing on 30 new hires, and most recently, welcoming our new CEO David Nachman. It is something our People and Culture team is constantly working on through a variety of initiatives.

Scaling 84

Scaling Company Culture Leadership Education 84

Neil Patel

NOVEMBER 5, 2020

Example #2: Keeping your data clean for consistent follow-up. Even worse, leads from the same company start coming in on different places. Without the right tool and data management, different sales reps will follow up with different people. Do they have a great company culture? Why is this helpful? You shouldn’t!

Marketing 124

Marketing Technical Review Social Media Systems Review 124

SaaStr

NOVEMBER 25, 2023

If someone is working hard but isn’t working out, invest in them and see if you can get them into the high-performing category. Jameson also has his team use data from Gong if they are using a more “traditional” format like email or Linkedin so that their messages still “look different” from the others.

Sales Hiring 198

Sales Hiring Underperforming Technical Team Revenue Sales 198

SaaStr

AUGUST 15, 2022

Sometimes you find that the customer is fond of your product while investors don’t want to invest because they don’t believe in it. That means that you have to find an investor who truly understands your business model and your challenges, supports you, and has invested in other companies in the same industry. .

Scale 184

Scale Marketing Scaling Communication 184

Scytale

DECEMBER 5, 2023

Your SOC 2 report is the evidence you (and your customers) need to demonstrate that your information security controls are up to the job of protecting users’ data. In other words, the SOC 2 report is a detailed account of the controls you have designed and successfully implemented to ensure your customers’ data security.

compliance 52

compliance Scale Software Review Technical Review 52

SmartKarrot

JUNE 15, 2021

According to a Harvard Business Review study, nearly 99% of respondents confirmed to become more data centric. Being data centric will help form better business decisions. This will also enhance a better data driven culture in the company. You need to ensure the data is tailored and possible for clients to use.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SaaStr

MAY 5, 2023

Gainsight has “Life After Gainsight” content about getting data back. Scaling a business will be different for everyone because every business is different. Instead, recognize it’s likely a systemic issue and have a retro-meeting to learn rather than to finger-point. Create nice offboarding materials. Put some thought into this.

Scale 209

Scale Leadership Scaling Customer Success 209

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. The execution can be done free or with minimal investment in tools. The quality of the answers to these questions reflects the strength of your company culture. Here’s the challenge: The only way to get an “I LOVE THIS COMPANY!!!!”

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

Buffer Resources

SEPTEMBER 11, 2023

Data analysis: The ability to collect, analyze, and interpret data. For example, this is a recommendation I’ve earned from the CMO of Cognism, a top-rated B2B data provider in the market. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 133

Sales Recruiting Sales Hiring Scale Social Media 133

Neil Patel

APRIL 9, 2021

As marketers, we live and thrive with the data. The key to understanding the data is knowing how to look at it and turn it into action. These analytics aim to limit the amount of data you need to look at in order to get the results you want from your marketing campaign. That’s the goal of LinkedIn Insights.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Sales Hacker

DECEMBER 19, 2022

And the data backs this up. According to MarketSource, leaders consistently struggle with developing a sales culture. Talent erodes quickly in a toxic environment, and many job hoppers flee for the promise of better culture elsewhere. Related: Creating a Sales Culture: What It Is & How It’s Done.

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 79

FastSpring

MAY 20, 2019

Making the “right” decision will depend on your particular setup, as well as your company culture and your anticipated growth in the future. Having an in-house solution means your company invests resources into building an ecommerce solution for use exclusively within your organization. In-House Ecommerce Solution.

Outsourcing Services 82

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 82

SaaStr

FEBRUARY 22, 2019

We invest all over the country and very much in Europe as well including Paris. I’m CEO of Dataiku and Dataiku is a software platform that enables business analyst and data scientist to work collaboratively to deliver a large machine learning projects. So traditional companies train people yearly or quarterly.

Sales Hiring 117

Sales Hiring Scale Sales Recruiting Company Culture 117

Intercom, Inc.

JUNE 9, 2020

Leaders who want to build resiliency must make fast decisions with just enough data to back them up. Right now, many organizations are investing more deeply in these partnerships. The company recently held a virtual town hall to discuss trends in ecommerce.

Strategy 197

Strategy Business Scale Communication 197

Sales Hacker

NOVEMBER 4, 2020

Similarly, while a mercenary can be invested in the company mission, it’s not ultimately why they want to work for you. These initial hires will influence how you approach each region, how you build off your success, and what your new office culture is. And office culture is invaluable as a new sales team in a new region.

Sales Hiring 100

Sales Hiring Scale Sales Recruiting Sales 100

OPEXEngine

JANUARY 13, 2021

From the middle: traditional tech companies, even hardware companies, are entering SaaS markets with new offerings and models. From the bottom: VC, PE, and angel investors are expected to continue strong investment in SaaS. Company culture: Remote work opens some of the barriers to increased diversity.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

OpenView Labs

MAY 18, 2020

Build a measurement mindset into your company culture and your product from the start. It takes lots of practice to create a product culture that intrinsically knows everything you build should be measured and every feature should be rolled out as a test. In general, it’s better to track more data than less.

Metrics 53

Metrics Startup Investment Company Culture 53

SaaStr

NOVEMBER 28, 2019

How does a startup that launched during the financial crisis in 2008 become a unicorn company in 2019? For Collibra, a cross-organizational data governance platform, the company went from slow growth to hypergrowth. Felix : We specialize in data governance and data cataloging. FULL TRANSCRIPT BELOW.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Government 183

ProfitWell

MARCH 10, 2020

Remote company cultures have become more akin to a religion than a growth strategy with amazing people like DHH from Basecamp , Nick Francis from Help Scout , and Wade Foster from Zapier preaching the power of remote. What’s fascinating though, is that as companies get larger, this growth differential starts to diminish.

Compensation 66

Compensation Subscription Payment Features Company Culture 66

Neil Patel

AUGUST 13, 2020

If anything seems off or doesn’t fit what you’re looking for, move on to a digital marketing company that feels like a better fit for you and your business. Aligned company culture and core values. Investing in digital marketing is a huge step in the right direction for your business.

Social Media 145

Social Media Marketing Advertising Content Marketing 145

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. How is data being managed? Things like data residency, IM policies. Where is your storage?

Cloud 171

Cloud Scale Trends Machine Learning 171

ProfitWell

MARCH 6, 2020

When you think about all the investments you’ve made in your business, have you stopped to consider your employees—arguably the most important investment of all? So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture? Have you stopped to consider your employees?

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

ProfitWell

DECEMBER 17, 2019

When you think about all the investments you’ve made in your business, have you stopped to consider your employees—arguably the most important investment of all? So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture? And Dan Martell talks upsells.

Subscription 52

Subscription Payment Features Company Culture Leadership 52

Neil Patel

FEBRUARY 13, 2023

After that initial response, it’s time for a growth plan based on predictions and available data. Pinpoint Consumer Spending Trends Review available data and look at the trends. Adopt a Flexible Mindset With consumer spending data in hand, you will have a clearer understanding of the path moving forward.

Technical Review 84

Technical Review Strategy Marketing Social Media 84

OpenView Labs

OCTOBER 26, 2021

years of arduous effort before they exit, according to data from Statista. To put that in perspective, if your company had a highly successful exit this year, you would have had to incorporate your business right as Apple released its first iPad. It’s a long road from idea to IPO. . Founders face an average of 5.7 The road to IPO.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth.

Scale 52

Scale Sales Hiring Scaling Sales 52

SaaStr

MAY 31, 2019

For me, with Rippling, the kind of central premise of the company is that, I think employee data is a lot more distributed across an organization than most people realize. Most people think of employee data as something that’s an HR thing. Having really great investors with great brands that invest in your business.

VP of Engineering 137

VP of Engineering Sales Hiring Scale Systems Review 137

Buffer Resources

SEPTEMBER 11, 2023

Data analysis: The ability to collect, analyze, and interpret data. For example, this is a recommendation I’ve earned from the CMO of Cognism, a top-rated B2B data provider in the market. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. We invest in improving our apps to reduce the number of steps involved in lead generation.”). A customer data platform that connects all of your data in one place .

Scale 86

Scale Customer Success Retention Strategy 86

Intercom, Inc.

JULY 21, 2021

At Intercom, we’ve invested a lot in deciding how we’ll work moving forward. The choices we make now will affect our long-term productivity, culture, employee experience, collaboration, and recruitment. Thinking big, starting small.

Construction 138

Construction Technology Leadership Management 138

SaaStr

JUNE 10, 2020

One is enterprise adoption of the cloud, which is incredible, and when you look at the rates of cloud growth, it’s been phenomenal to see, but then when you also look at the underlying data, there’s still a huge amount of enterprises on-prem and not transitioning to the cloud. Been slower, been faster?

Scale 170

Scale Cloud Sales Hiring Technical Review 170

Intercom, Inc.

AUGUST 15, 2018

The biggest project I’m working on is the website redesign, but I also created a machine-learning data science, data engineering organization, and an ad platform. The value of my network outweighs most other investments I made in terms of my career advancement. Before that, I was a general manager at Microsoft.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

SEPTEMBER 10, 2020

Do you use intent data? I define ABM as using data, using analytics to make sure that you are doing the right things at the right time to accounts most likely to buy. And again, I made a big investment to make sure that we prepped and everything was amazing. Do you use predictive analytics? And that is not how I define ABM.

Scale 179

Scale Sales Hiring Software Review Technical Review 179