User Pilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. To optimize UX, teams must bridge these data silos.

Underperforming Technical Team 88

Underperforming Technical Team Technical Review Onboarding Churn 88

User Pilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. 9 out of the 10 biggest mobile app download markets are non-English speaking, and these countries generated 88% of the Google Play app downloads in 2024.

Mobile 66

Mobile Payment Solutions Payment Methods Software Review 66

Tom Tunguz

MARCH 3, 2020

Each bucket has a set of disciplines that the team scores. First, it enumerates the important priorities for a marketing team. And second, the scorecard provides a way for a team to understand their strengths and weaknesses. sales enablement: how strong are the materials sales teams use to pitch? Comms Marketing.

Underperforming Technical Team 340

Underperforming Technical Team Marketing Scale Social Media 340

Incredo

MARCH 20, 2020

The Incredo team switched to a fully remote working system in September 2019. At the beginning it was a bit hard to track the progress of tasks and communicate with team members effectively. Since you started working from home, your whole team already saves around 1 hour of their day.

Underperforming Technical Team 227

Underperforming Technical Team Outsourced Development Systems Review Software Review 227

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Download your copy of the thought leadership paper now. Sound familiar?

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Intercom, Inc.

SEPTEMBER 4, 2019

Sales has an unavoidable reality: sometimes, your team won’t hit their numbers. If your team isn’t reaching their goals, what are you doing as a leader to help them get up and over the line? This coaching helps them drive their team and their company to greater productivity and higher sales.

Underperforming Technical Team 175

Underperforming Technical Team Data Sales Communication 175

Unbounce

JUNE 17, 2020

When we click a link or ad for any type of downloadable content, it’s the landing page that helps us decide what to do next. What if poor messaging and confusing design get in the way? You set up a targeted campaign to bring people to your ebook download page, and traffic is trickling in. But what if it’s not so clear?

Scale 145

Scale Sales Recruiting Underperforming Technical Team Software Review 145

Intercom, Inc.

JANUARY 21, 2020

People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? If the text we see in our apps weren’t communicating something valuable, then it wouldn’t be there.

Mobile 291

Mobile PayPal Social Media Underperforming Technical Team 291

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team. ” Charles Darwin.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Coming from a communications background helped me in ways that nobody really foresaw.

Underperforming Technical Team 223

Underperforming Technical Team Retention Engineering Metrics 223

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Intercom, Inc.

APRIL 11, 2019

But scaling a marketing team to the heights Segment have isn’t as simple as putting a bunch of A-players in a room and getting them to start churning out paid advertising. A slapdash approach to scaling marketing can result in confusion, frustration, conflict, turnover and ultimately poor business performance.

Scale 162

Scale Underperforming Technical Team Marketing Startup 162

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 111

Underperforming Technical Team Sales SaaS Forecasting 111

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

Neil Patel

OCTOBER 4, 2020

Is the content insightful and communicated in a clear and concise manner (this also affects how they will communicate with you)? A Well-rounded Team. For that reason, the analytics agency that you work with will need to have a diverse set of team members who are both analytical but also creative. Clear Communication.

Artificial Intelligence 145

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 145

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 131

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 131

Neil Patel

SEPTEMBER 17, 2020

The top 6 options for VoIP phone service: Ooma – best for small businesses Nextiva – best for remote teams RingCentral – best for fast-growth Grasshopper – best for mobile teams Verizon – best for large businesses 8×8 – most affordable VoIP service. Other forms of communication.

Systems Review 145

Systems Review Software Review Scale Mobile 145

Sales Hacker

AUGUST 11, 2021

We worked with Outreach’s sales and marketing teams to build a list of our top hundred accounts from our ICPs and key account lists. Internal employees: We downloaded a copy of their LinkedIn connections. Instead of cold emailing their executives, we invited their Director of Sales Development onto our podcast.

Scale 128

Scale Underperforming Technical Team Leadership Education 128

Audacix

SEPTEMBER 11, 2024

Table Of Contents Cheat Sheet for Application Security Best Practices Get It Now The Open Web Application Security Project ( OWASP) Top 10 is an essential resource for developers and security professionals, providing a comprehensive and broad consensus of the most common and critical security risks in web applications. What are OWASP attacks?

Software Review 89

Software Review Underperforming Technical Team Systems Review Technical Review 89

Aaron Beashel

OCTOBER 31, 2016

During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

Sales Hacker

APRIL 21, 2020

You’ll be able to download the interview scorecard template that I use with my clients. In my experience, getting caught up in shiny objects (like great numbers) during the hiring process is a straight line to Disasterville, and when the cost of a bad hire is painfully significant , it pays to take a measured approach. Sales chops.

Sales Hiring 122

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 122

OpenView Labs

MARCH 24, 2021

For either one, the bottom line is that the cost of a bad hire is significant. I’ve talked a lot about the hidden costs of a bad sales hire. That said, here are a few tips to prevent a costly mis-hire: Use a hiring scorecard (check out my scorecard methodology and a downloadable template ). Don’t try to force a bad fit.

Sales Hiring 87

Sales Hiring Underperforming Technical Team Company Culture Interviewing 87

User Pilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Let’s discuss these benefits in more detail.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

Frontegg

MAY 24, 2021

The software development world has changed dramatically over the last few years. More and more applications are being developed as micro frontends as well.This post will follow the evolution of SaaS architecture: from monolithic applications through the microservices era, to today’s micro frontends. SEE HOW EASY IT IS. Cool, isn’t it?

Software Review 98

Software Review SaaS DevOps as a Service Underperforming Technical Team 98

Sales Hacker

MARCH 16, 2020

There’s been a shift in how B2B organizations communicate through follow-ups and outreach. The 2016 Sales Development Benchmark Report indicated that SDRs who leveraged a triple touch approach (phone, email, LinkedIn) had a 28% higher SQL conversion rate than SDRs who only used phone and email. That was four years ago. How are you?

B2C 130

B2C Technical Review Social Media Underperforming Technical Team 130

Sales Hacker

JULY 29, 2022

For two years, I did face-to-face lead gen at shopping mall kiosks for a home improvement company (first year selling, second year managing the team). If you are in a bad mood, you will be lucky to have a prospect approach you let alone give you their full name, address and cell phone number. It’s no accident why that happens.

Underperforming Technical Team 129

Underperforming Technical Team Communication Sales Strategy 129

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 169

Payments Merchant Services Payment Solutions Payment Services 169

Neil Patel

APRIL 22, 2021

One of the main reasons why most landing pages and sales pages are not converting leads into customers is a weak call to action with no sense of urgency. Developing a sense of urgency versus being pushy is a fine line. But, if I purchase software from your store, I would expect to download it immediately. Forget freemium.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Sales Hiring Telecommunications 145

User Pilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses. Prototyping tools : Product teams use these to create efficient low-fidelity and high-fidelity prototypes.

Software Review 105

Software Review Underperforming Technical Team Mobile Technical Review 105

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. It’s the “why” behind the mission and the glue that holds everyone together in good times and bad. Like communications, culture belongs to the people,” Kristin explained. Get started with 3 ideas.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

Neil Patel

SEPTEMBER 23, 2020

73% of millennials prefer receiving business communication via email. In this guide, our team at Neil Patel Digital will help you through the process of hiring a consultant for email marketing, along with its benefits for your business. This can include downloading information, subscribing to newsletters, or making a purchase.

Consulting 145

Consulting Marketing Sales Hiring Technical Review 145

Unbounce

OCTOBER 15, 2024

You must demonstrate expertise and reliability to potential clients, requiring more personalized interactions and ongoing communication. Develop gated assets : Create valuable downloadable content like eBooks , white papers , templates , and checklists. Use clear calls to action that explain the value of the download.

Strategy 98

Strategy AI Search Marketing Social Media 98

User Pilot

APRIL 29, 2022

To provide the best customer support, look for this set of skills when interviewing a customer onboarding specialist — empathy, good communication skills, problem-solving skills, and patience. Set the following key responsibilities for the customer onboarding team: help customers complete a successful implementation of your product and.

Onboarding 98

Onboarding Underperforming Technical Team Benchmarks Interviewing 98

User Pilot

DECEMBER 19, 2022

In this article, we discuss different types of notifications that can use to improve the communication between your company and customers. Product teams can use Userpilot to create notifications within minutes without writing a single line of code. This is a great way to engage users with your support team. Let’s begin!

Payment Solutions 98

Payment Solutions Engagement SaaS Payments Payment Methods 98

Audacix

MAY 23, 2018

Is this an application that your team members or vendors use to make sure that you are actually able to service your customers? The reasons for this vary, but usually revolve around misaligned priorities, capability gaps, technology gaps and poor communication by all parties. You are definitely not alone in facing such issues.

Outsourcing Services 52

Outsourcing Services Underperforming Technical Team DevOps as a Service Outsourced Development 52

User Pilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. While Userpilot is developing funnel analysis functionality, you can achieve the same results by tagging and tracking Goals. This allows product teams to group users who meet certain criteria.

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

CustomerSuccessBox

MARCH 11, 2022

However, there is another form of QBR that is crucial to a Customer Success team’s success: the QBR of the Customer Success team itself. Many CSMs have worked on a team where their procedure remains unchanged from quarter to quarter. Additional Resource: Download our Quarterly Business Review Template.

Underperforming Technical Team 52

Underperforming Technical Team Customer Success Business Forecasting 52