SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * Why does Travis believe that SaaS has upended the economic model but not the engagement model? Harry Stebbings.

Underperforming Technical Team 159

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 159

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings. Rob Gonzalez.

SaaS Payments 262

SaaS Payments Scale Payment Services Payment Solutions 262

SaaStr

MARCH 20, 2019

Prior to joining SendGrid, he spent 4 years at Citrix, where he drove the company’s product strategy for cloud infrastructure and server virtualization. How did Sameer enter the world of SaaS and come to be CEO @ SendGrid? * What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?”

Underperforming Technical Team 125

Underperforming Technical Team Development Software New CTO 125

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. Less than a year later, Drata was launched.

Scale 211

Scale Software Review compliance Technical Review 211

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Streamlined onboarding, lower user friction, and targeted marketing are just a few examples of sentiment analysis being applied to improve a SaaS customer journey. Source: G2.

Artificial Intelligence 52

Artificial Intelligence Social Media Software Review Technical Review 52

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

SaaStr

JULY 29, 2020

So we’re really proud of that and our whole team is really proud of that. And one thing that’s been really cool starting the company 10 years ago in an economic downturn to today, about six months ago Matthew and I and our team took the company public on the New York Stock Exchange.

Sales Hiring 173

Sales Hiring Outsourcing Services Scale Sales Recruiting 173

Kellblog

JULY 18, 2019

Great core/founding team. Thus, there is a good chance one or all of the founding team will be around, and in influential positions, for a long time. Bad startups are feature addicts who pile feature upon feature atop a deteriorating architecture, creating an Augean Stables of technical debt. Startups are about people.

Underperforming Technical Team 78

Underperforming Technical Team Startup Software Technical Cofounder 78

Sales Hacker

DECEMBER 7, 2021

Outreach allows you to commit to accurate sales forecasting, replace manual processes with real-time guidance and unlock actionable consumer intelligence that guides you and your team to win more often. That was the only company I interviewed with. Find out why Outreach is the right solution at click.outreach.io/30mpc.

Branding 84

Branding Technical Review Underperforming Technical Team Sales Hiring 84

OPEXEngine

DECEMBER 28, 2021

If you wonder how efficient your interview structure is, implement the right KPIs to track candidate satisfaction. Nevertheless, both help you improve decision-making, team performance, and business success. Thus, every team member could have their own interpretation of excellence. The Consequences of Not Tracking KPIs.

SaaS 40

SaaS Scale Underperforming Technical Team Interviewing 40

SaaStr

JULY 29, 2022

Jason Lemkin: One is, how do you penetrate tiny SMBs that aren’t Googling, searching, that don’t have time, and two, how do you subsidize hardware costs in SaaS? Subsidizing a little bit of hardware in the early days of SaaS isn’t that big deal. First of all, let’s flip the two points you asked. So thanks, man.

Scale 222

Scale Scaling Sales Hiring Enterprise 222

OpenView Labs

AUGUST 27, 2020

This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian). Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

SaaStr

MAY 15, 2020

In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. * Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? What works?

Sales Hiring 196

Sales Hiring Scale Technical Review Outsourcing Services 196

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. ” Towards that end, revenue multiple is a better bubble indicator than share price, so let’s take a look at the latest from Jamin Ball at Clouded Judgement.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. Below, we’ve shared the transcript of Harry’s interview with Karen.

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. Now, without further ado, let’s listen to this interview with Neil Ringers. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We’re on iTunes.

Scale 104

Scale Payments Technical Advisors Sales Recruiting 104

SaaStr

SEPTEMBER 23, 2020

Below, we’ve shared the transcript of Harry’s interview with Dave. As you can tell from that list, it was really a team effort, so huge thanks for that. So, first, how did you make your way into the world of SaaS? ” But really, it was the team side of it. Harry Stebbings. Dave McJannet. Harry Stebbings: We are back.

Scale 190

Scale Leadership Underperforming Technical Team Scaling 190

SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. In Today’s Episode We Discuss: * How David made his way into the world of SaaS at the age of 22. How does David think about scaling sales teams? Do you need business development reps? Loving our podcast content? David Skok.

Scale 190

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 190

SaaStr

JANUARY 14, 2020

In this presentation, Pluralsight co-founder and CEO Aaron Skonnard will discuss how Pluralsight successfully transformed its business to serve both individual and enterprise customers independently and will share his lessons for SaaS companies looking to tap into individual customers to sell into enterprises and vice versa.

B2B 134

B2B B2C Scale New CTO 134

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. In Today’s Episode We Discuss: * How did Peter make his way into the world of enterprise SaaS with the founding and selling of 6 companies and how did InCountry come about? And so really it became a bad habit. Peter Yared.

VP of Engineering 132

VP of Engineering CTO Hire Technical Review Sales Hiring 132

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. Why SaaS is your business model, not your mission. Below, we’ve shared the full transcript of Harry’s interview with Andrew Filev. Andrew Filev. Andy Wilson.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

SaaStr

SEPTEMBER 10, 2020

In Today’s Episode We Discuss: * How did Latané make her way into the world of SaaS and come to be the rockstar CMO and ABM thought leader she is today with 6sense? What can teams do to bring their themes to life? Below, we’ve shared the transcript of Harry’s interview with Latané. What is involved? Who is involved?

Scale 173

Scale Sales Hiring Software Review Technical Review 173

Andreessen Horowitz

NOVEMBER 17, 2023

In this conversation recorded at ELC 2023, Segment’s former CRO Joe Morrissey and former chief product development officer Tido Carriero discuss how they turned sales-product tension into a successful $3.2B Joe: The first time I met you was in the interview process. The problem is the sales team. acquisition.

Sales Hiring 98

Sales Hiring Scale Sales Underperforming Technical Team 98

SaaStr

MARCH 13, 2020

In Today’s Episode We Discuss: * How Harry made his way from the UK to founding one of Silicon Valley’s hottest SaaS startups with the founding of Pipe. * Below, we’ve shared the transcript of Harry’s interview with Harry Hurst. Our team met with David just a few days after our initial conversation in San Francisco.

SaaS Payments 213

SaaS Payments Payment Methods Finance Payments 213

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. In Today’s Episode We Discuss: * How Bob made his way into the world of SaaS and came to found Crossbeam. * Below, we’ve shared the transcript of Harry’s interview with Bob. Loving our podcast content?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SaaStr

JUNE 14, 2019

Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications. Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. What are the clear differences between a good book and a bad book?

Sales Hiring 142

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 142

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Below, we’ve shared the full transcript of Harry’s interview with Liat Bycel or you can jump to the transcript of Jason’s interview with Loren.

Sales Hiring 110

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 110

SaaStr

JULY 8, 2020

350: Neha Sampat is the Founder and CEO @ Contentstack, a modern content management system bringing business and tech teams together to deliver personalised, omnichannel experiences. What are the counter-intuitive strategies Neha has found work when it comes to motivating remote teams? * Harry Stebbings. Neha Sampat. You should be.

Scale 208

Scale Technical Review Technical Advisors Sales Hiring 208

SaaStr

SEPTEMBER 6, 2019

In Today’s Episode We Discuss: * How did Jon make his way into the world of SaaS and come to be one of the leading figures in the rising tide of the customer success movement? 263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

SaaStr

JUNE 3, 2020

In Today’s Episode We Discuss: * How Michael made his way into the world of SaaS and enterprise SaaS having founded and IPO’d an adtech business previously. * Who should be brought into the meeting other than the sales team? Below, we’ve shared the transcript of Harry’s interview with Michael. Where do many go wrong here?

Sales Hiring 176

Sales Hiring Scale Technical Advisors Systems Review 176

Full Session

NOVEMBER 29, 2022

User adoption in enterprise software can be challenging to track and measure, especially for SaaS products. UX researchers, designers, marketers, customer success teams, and product teams use it to track the customer journey and increase user adoption. Improved product development. Image source: Pexels. Happier users.

Technical Review 52

Technical Review Scale Underperforming Technical Team Software Review 52

Sales Hacker

OCTOBER 15, 2018

This week on the Sales Hacker podcast, we interview well-known SaaS executive & Gainsight CEO, Nick Mehta. Nick is a two-time entrepreneur, previously having started a SaaS platform called Live Office. Aircall is a phone system designed for the modern sales team. And now, on with the interview.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit. I mean, it’s what you see on the BBP cloud on the left.

Investment 160

Investment Technical Review Part-Time VPE Development Team Review 160

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 202

Payment Methods Merchant Services Scale Payments 202

User Pilot

DECEMBER 5, 2023

A product design team includes specialists in UX design, graphic design, industrial design, research, prototyping, and data analysis. Next, research the market trends and competitors to identify their strengths and weaknesses. Gradually develop more complex prototypes. Keep testing and experimenting to further refine the design.

Underperforming Technical Team 95

Underperforming Technical Team User Experience Interviewing Market Research 95

SaaStr

FEBRUARY 26, 2019

It’s going to change how everyone thinks about cloud and SaaS for ever. Ryan Smith: That’s what happens in SaaS, right? And we were about a $50 million sales run rate, but I’d never done a media interview. And the team deck doesn’t say who the CEO is? We’re just getting started.

Acquisition 128

Acquisition Sales Recruiting Scale Sales Hiring 128